Dear Demi, Thank you for choosing our apartment for your 10-person Hen Party, and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the convenience of having everyone together in one apartment and that the location in the center was ideal for your needs.Your recommendation means a lot to us, and we truly appreciate it.We hope to have the pleasure of welcoming you back in the future for another memorable stay.Best regards,NuriaEnjoybcn

Dear Itay,Thank you for sharing your experience.We regret that the accommodation did not meet your expectations. We are taken aback by what occurred, as upon reviewing our conversations, at no point did you mention any issues that would have allowed us to provide you with better support and make your experience more comfortable.Additionally, we would like to clarify that early check-ins involve administrative and operational tasks with our cleaning team, incurring extra costs that clients are free to accept or decline. We also offer the alternative for all our clients to store their luggage in our main office from 9:00 am to 7:00 pm. Furthermore, we have a 24-hour customer service and maintenance team that was in constant communication, and the only feedback we received was after your stay when our operational team could no longer take action.However, we appreciate your review and take it constructively.Warm regards,MarioEnjoyBCN

Thanks for sharing your feedback Rasmus! Best regards, Núria

Dear Sukhbir,Thank you for taking the time to share your feedback about your recent stay at Enjoy BCN. We greatly appreciate your kind words about our amazing staff and their responsiveness. Providing excellent customer service is one of our top priorities, and we are delighted that you had such a positive experience in that regard.We understand that our central location can come with some noise, especially into the early hours. We apologize for any inconvenience this may have caused. We appreciate your understanding and hope it didn't significantly impact your overall experience.We are grateful that you chose to stay with us, even for just one night, and we hope that you had a pleasant time during your visit. If your travels bring you back to the area, we would be delighted to welcome you again.If you have any further comments or questions, please feel free to reach out to us.Warm regards,SaraEnjoybcn

Thank you for the feedback!

Hello Grant,Thank you for choosing Enjoybcn as destination to enjoy your holiday. We're glad to know that you had a great stay in our apartment and you felt so comfortable! Without doubt the treatment of staff is one of the main characteristic that make our company special and unique. It would be a great pleasure to welcome you again in the future.Best regards,AdriàEnjoybcn

It is a great pleasure to know that after your visit, we have met your expectations as a customer. We are glad you enjoyed your time with us, and it would be a great pleasure to welcome you again in the future.

Dear Sir Barwis,Our 24/7 hours hotline is provided in all online booking agencies (In your case Expedia), on our website, in our booking confirmation emails, in our emails of preparation of the apartment, and inside the apartment along with the wifi codes and whatsapp also contact with customers who have this app so that they have it for any problems that may arise; without forgetting the message system by which we are talking about.As you can see, we make sure that our information reaches our customers so that they can contact us without any problem. Not to mention that in addition to the phone and whatsapp, you can quickly contact us through the Expedia messaging system and by email.As you can see, there are many ways to contact us, although we don't know why you didn't have it or didn't find it.In addition, our rules are very explicit to all our guests regarding these issues, and we try very hard to enforce them, although unfortunately, we can't always know that there will be some uncivil guest who will break them and disturb the other neighbors.We also have a noise detection system inside the apartments (although unfortunately the guests deactivated it and we did not receive any warning about it, which makes it impossible for us to do our job of detecting problems).As you can see, we have an infrastructure that shows that we are for our customers 24/7 hours and with all types of communication technology so that our customers who are in apartments always have our attention. We are not a hotel and we can not give the same services as these, but we strive to be always with our customers.On the part of the guests, the obligations and responsibilities are to comply with our rules, not to disturb, to behave civically and to know how to contact us in case of need. Obligations for which we cannot be held responsible.Unfortunately, last night you had to experience the bad behavior of other people and we are very sorry for that. But no guest told us that there was such a party so we could go and fix it, nor did anyone call the police to fix it, nor could we detect that there was a party going on with our system because it had been disconnected.Our night person did his job perfectly since he did not receive any notice so he did not know what was going on, and without knowing it is impossible to fix it.With all these impediments, it was not possible for us to solve the problem and we cannot be responsible for the fact that you could not contact us.What we have done is what you asked us to do, contact the clients to compensate you for that night, but we have not yet received a response.What we have done is what you asked us to do, contact the clients to get them to compensate you for that night, but we have not yet received a reply.As for Security in the City, I'm afraid we have no responsibility here at all. We are only responsible for what may happen inside the common areas of our facilities, and in any case, the security of your belonging

Hello Tom,We're glad to know that you had a great stay in our apartment and you felt so comfortable! We will be pleased to welcome you again to Enjoybcn.Best regards,AdriàEnjoybcn

Hello Hilde,We're glad to know that you had a great stay in our apartment and you felt so comfortable! We will be pleased to welcome you again to Enjoybcn.Best regards,AdriàEnjoybcn

Thanks for sharing your feedback Andreas! Best regards, Núria

Thanks for sharing your feedback on Expedia Nina! :) Best regards, Núria Enjoybcn Team

Thank you very much for sharing your feedback on Expedia Deborah! We are glad you loved the property and its location, as you have mentioned, the apartment is located in the city center of the city and it can be crowded during the day, however, the apartments are well isolated from external noise. Despite this, we are glad you enjoyed your stay! Best regards, Núria Enjoybcn Team

Dear Susanne, Many thanks for sharing your feedback on Expedia. It makes us happy to know you had a fantastic stay and that you felt so taken care of by all of our team! We will be pleased to welcome you back very soon! Best regards, Núria Enjoybcn

Dear Slavko, Thank you so much for sharing your feedback on Expedia. It makes us happy to know everything was perfect during your stay and that you appreciate the human quality of our staff :) Best regards Núria Enjoybcn team

Dear Jennifer, Thank you so much for sharing your feedback on Expedia! It makes us happy to know you had a fantastic stay and that all the services we provide made your expectations as a customer! Thanks again for your kind words! Best regards, Núria Enjoybcn Team

Dear Sean, Many thanks for sharing your feedback on Expedia & for valuing the human quality of our staff. It is so great to know you have been satisfied with all the services we provide. Best regards, Núria Enjoybcn Team

Dear Darlene, Thanks for sharing your review on Expedia. It is great to know you enjoyed your stay in our Miró Apartment and that you loved our service and communication! We will take note of your comments about the sofabed, as our main objective is to ensure guests' satisfaction. Despite this, we are glad you enjoyed Barcelona. Best regards, Núria Enjoybcn Team

Dear Martin, Thank you for sharing your experience with us. Indeed the location of the apartment is one of its best features all together with the size and decorations of the apartments and of course the amazing rooftop. The pool might be a bit small but take into account that it is an old building and a rooftop pool and due to the weight it can't be bigger than that but still, it does its job. We regret that you have given us your impressions now and have not contacted our Reception team before, as we believe that your comments about the bed, pillows or cleaning would have had a very easy solution. We will take note of your comments and we hope to welcome you back again in the future in order to have the possibility of increasing your satisfaction. Best wishes, Sara Enjoybcn Team

Dear Guest, Thank you for taking the time to write your review on Expedia. It is a real pleasure for our team to know that you liked the apartment and its location. Looking forward to hosting you soon. Kind regards, Pierre Guest Satisfaction