Hi Rob,Thank you for taking the time to complete your feedback. I am so sorry that your stay is not what I would expect it to be. If you could contact the hotel directly with any feedback it would be really appreciated. We use feedback such as yours to help coach in in what we can do better but when there are no comments it makes it a little difficult in knowing what went wrong.I look forward to hearing from you.Kind regardsChristy

Good morning Teresa,What a lovely 10/10. Thank you so much for taking the time to do this for us. It always makes us all at the Hotel so happy when our guests had a great experience.We hope to welcome you back again soon.Kind regardsChristy

Hi Nicholas,Some lovely comments regarding your recent stay with us. If there is something we can do to bump that 3 up to a 4 please let us know as a 3 is not really what we would expect with such great comments.We hope to welcome you back again soon.Kind regardsChristy

Good morning Dean,Thank you so much for the lovely comment regarding the Team-They are great, aren't they!The pre-auth of 50 was released upon check out but may take up to 3 working days for your bank to process their end. It does state on the registration card that you signed that this is standard practice but they guys should also explain this so that you are aware. The TV's do have a sound limiter on them so that neighbouring guests are not disturbed. This can be altered but only if the resident guest has hearing issues. I am really sorry that this affected your stay. If you are staying again and need any assistance please don't hesitate to contact me directly.Kind regardsChristy

Hi Steve,A lovely 5/5. Very, very much appreciated by us all at the Hotel.Kind regardsChristy

Good afternoon,Thank you so much for taking the time to give such wonderful feedback. Very very much appreciated by us all at HI Basildon.We hope to see you again one day.Kind regardsChristy

Hi Emily,Thank you for taking the time to give us a fabulous 5/5 score. I am so sorry that I this reply is a late one. It seems there was a little glitch and I have only just seen it for some reason. A very late Happy New Year to you!Kind regardsChristy

Hello Zeeshan,What a lovely score-thankyou so much.We hope to see you again soon.Kind regardsChristy

Good morning Gerald,Thank you for taking the time to provide your feedback. I have investigated and although it is very unfortunate that due to the structure of our building the breakfast room is not accessible it was explained that we could set up a table and the whole table would be served together so that of course your party can all eat together. We do not like the fact that it is impossible for us to have a lift fitted but we do ensure that all parties can still eat together and this is always explained fully. I am very sorry that perhaps this was misunderstood.Kind regardsChristy

Hi Joe,WOW! Thank you so much. We do all love a 5/5 so very much appreciated from all of us at HI Basildon.Kind regardsChristy

Hi Joseph,We will definitely take a 4/5.We hope to see you again soon.Kind regardsChristy

Hi Andrew,We rally would like to see that score a little higher. Please always let us know if you are having any issues whilst you are at the hotel so that we can perhaps resolve them for you.Kind regards

Hi Erica,Thank you so much for the lovely 10/10We look forward to welcoming you back.Kind regardsChristy

Hi Dennis,The Team were so happy to see that you thought they were excellent.We look forward to welcoming you back again soon.Kind regardsChristy

10/10 Beautiful.Thank you so much!

Hi Antoinette,Thank you so much for the lovely high scores. It is very much appreciated by the whole team at HI Basildon.Kin d regardsChristy

Dear Michael,Thank you so much for the lovely feedback. Please when you stay again join up to our IHG rewards scheme-It's completely free of charge and one of the benefits when you stay at our hotel is complimentary parking.We look forward to welcoming you back again soon. Kind regardsChristy

Good morning Martin,Thank you for taking the time to complete your feedback. An 8/10 makes us all very happy.We hope to welcome you back again soon.Kind regards

Hi Craig,Lovely score. A BIG thank you from all of us at HI Basildon.See you again soon.Kind regardsChristy

Hi Sylvia,What a great score. So pleased you had a good stay.We hope to see you again soon.Kind regardsChristy

Dear John,Please could you contact me directly and let me know of any issues you faced so that I can investigate. We really would rather resolve any issues our guests have so that we can ensure they don't happen again.Kind regards

Good morning,Thank you for taking the time to provide your feedback. 10/10 is exactly what we love to see.We hope to welcome you back again soon.Kind regardsChristy

Good morning Abbey,What a lovely high score to see when we all arrive at work. Thank you so much for taking the time to do this for us.We hope to see you again soon.Kind regardsChristy

Hello Simon,Fabulous 10/10 score. Greatly appreciated.Kind regardsChristy

Dear Thomas,This is not good at all. Please contact the hotel directly so that I can investigate. Our team are what makes us great and that your experience does not reflect that is very disappointing.I look forward to hearing from you,Kind regardsChristy

Dear Robert,That is some great feedback with some good bits but also some constructive comments that we can work on. We have just upgraded all of our TV's which is great but it has caused the issue of not being able to now fit the mirror on the wall. We are looking to resolve this very soon.We hope to welcome you back again.Kind regardsChristy

Hi Christine,Please could you let us know what issues you faced so that we can at least try and resolve them for the next guest but also to let you know that a 2/10 score is not what we would expect or want.I look forward to you contacting the hotel directly.Christy

You are a star and you know it!

Hi Michael,Thank you so much for the lovely score and comments. This makes myself and the team really happy.Kind regardsChristy

Good morning Carole,What lovely feedback to see in the morning. The team and myself are really pleased that you enjoyed your experience with us but even more pleased that you took the time to share!We hope to welcome you back again soon.Kind regardsChristy

Hi Stuart,Thank you for taking the time to provide feedback. It really is very important for the whole team that our guests do this for us and your kind comments will make the team smile as they did for me.I will take on board your comments regarding the other guests and see what I can do about that for the future.Kind regardsChristy

Hello Amelia,I would really hope that you could provide some feedback that we could work on or perhaps try to resolve any issues you had. Giving a 1/5 does not help us to make it up to you or know where we went wrong on this occasion. If you would like to contact the hotel directly I would be more than happy to help.Kind regardsChristy

Dear Adam,A lovely 8/10. Thank you so much.Kind regards

5/5... beautiful! Thank you Catherine.

Hi Stephanie,Thank you for the 8/10Kind regards

10/10This is our favourite score.Thank you so much for taking the time to provide feedback.We hope to see you again soon.Kind regards

10/10Beautiful....Thank you so much Peter.We hope to welcome you back again soon.

Lovely. Thank you for the great score Ashok.We will hopefully see you again one day.

Hi Joanne,What a great score. A BIG thank you from all of us HI Basildon.

Good morning Susan,Thank you so much for taking the time to give such an in-depth review. I have fed this back to the team and they were as happy as I was to see it!We hope to see you again soon.Kind regardsChristy

Hi Elisa,The Front Desk Team were so happy to see your feedback so thank you taking the time to let us know that you found the easy to work with. That is always our main aim.Kind regardsChristy

Hi Helena,Giving us an overall score of 1/5 does not help us resolve any issues that you had to deal with. If you would like to contact the hotel directly and give feedback that we can work with I would be more than happy to help you.Kind regardsChristy

Hi Gurjina,Thank you for taking the time to provide your feedback. Kind regardsChristy

Dear PeteLovely score-thank you.Kind regards

Hello Denise,Thank you for taking the time to complete your feedback. Very much appreciated for the great score.Kind regards