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Beoordelingen van Montigo Resorts Nongsa

5 out of 5
Montigo Resorts Nongsa
Jl. Hang Lekir, Nongsa, Batam, Batam Island

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 221 van 424 beoordelingen" "
Gastenscore: 8 - Goed. 142 van 424 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 424 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 424 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 424 beoordelingen" "

8,2/10

Netheid

9,0/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

??

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very Good
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Ryan

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

4/10 – Matig

Kristian

Positief: Netheid, personeel en service
Negatief: Voorzieningen
Food was low quality - overall felt 3-4 star rather than 5
2 nachten verbleven in januari 2024

8/10 – Goed

Ambre

4 nachten verbleven in januari 2024

6/10 – Redelijk

ryusuke

Reisde met familie
Positief: Personeel en service
6 nachten verbleven in december 2023

10/10 – Uitstekend

FRANS

2 nachten verbleven in december 2023

10/10 – Uitstekend

Xiaoxing

3 nachten verbleven in december 2023

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023

10/10 – Uitstekend

Stanley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a wonderful time at Montigo thanks to the excellent service from their staff. The activities were fun too for all different age groups and we hope to be back in the future. Thank you Monitgo. 👍
2 nachten verbleven in augustus 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The service there is wonderful. Even with WhatsApp , the response is extremely fast. However I believe they need to clean up some areas around the area outside the private pool which can’t be seen which has rubbish outside. The sea is also quite dirty with plastic bottles and plastic bags. Otherwise the service there is friendly and a good place to relax.
2 nachten verbleven in juni 2023

6/10 – Redelijk

Pierre-Emmanuel, Singapore

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room/villa offered was far away from matching ANY of the pictures from the advertisement. Same for the pool side. We had to ask to have side bed lamps, and transat by the pool. Nothing was provided. The staff tho did a good job accommodating after the request. Overall the staff is very nice and helpful here. Food selection overall was so-so. Except the breakfast bread we found really good. But the buffet breakfast was usually too crowded and simple food like scramble eggs were a mix of over cooked eggs 2 out of 3 mornings. Local options like Roti paratha were also far from great. (Basically eggs between 2 crepes). We found the evening dinner at the main restaurant fairly noisy between the local band playing, the music from the restaurant and some party/karaoke next door. Overall very disappointing stay, aside from the attentive and helpful staff.
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Heng Swee

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staffs are friendly. Always greet with smile. Prompt in arranging buggy pick up. Room and pool are clean.
2 nachten verbleven in juni 2023

8/10 – Goed

Derrick

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Lexise

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice Resort but very fast from city area.
2 nachten verbleven in juni 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Disappointing stay
Pros: 1. Most of the staff we encountered were friendly. Kudos to the team of staff who tried their best to keep us dry on a rainy day and cleaned our luggages at the lobby and at our villa 2. Also, kudos to Erwin and Herdika from the housekeeping team. Erwin went beyond the call of duty and was willing to share his personal number so that I can contact him directly if I needed any supplies 3. Staff were swift in attending to our feedbacks 4. Good selection and quality of food for buffet breakfast on an off-peak day Cons: 1. Slippers supplied by the hotel does not have a good grip. I fell down in the toilet and in the living area 2. We had to wait for more than 15 mins for a buggy to pick us up during the peak season 3. 2 screws were found at the bottom of the swimming pool in our villa 4. Cupboard doors and many of the sliding doors around the villa were hard to slide 5. Water pressure was low after taking a Jacuzzi bath. Water was not hot too 6. Despite using the repellent, there are still many mosquitos, bees and ants around the villa. Surprised to find a dead cockroach in the living area too 7. Some of the lights in the villa are not working 8. There is only 1 aircon and a fan to cool the living area. It is unable to cool the area on a hot day 9. Some of the furnishing or equipment in our villa shows signs of wear and tear Certainly not value for money given the price we paid for a 3-bedroom villa. Basically, the property must undergo extensive maintenance in order to
3 nachten verbleven in mei 2023

8/10 – Goed

Daniel

Reisde met familie
Positief: Personeel en service
bette
die Aussicht, das Essen und das freundliche Personal war sehr angenehm. für Kinder gibt es einiges zu entdecken. Allerdings ist der Bauliche Zustand manche Teile der Anlage und mancher Villen ziemlich in die Jahre gekommen, insgesamt nicht ganz so wie erwartet. vielen Dank für das freundliche Personal und all die die praktischen transfer zur Fähe.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
가족여행 최적의 숙소
가족들과 싱가포르 여행하면서 하루 예약하고 지냈는데 모든 가족들이 너무 만족하고 즐거워했어요 하루만 있기가 너무 아쉬웠어요 다만 개미가 조금 있어서 조심해야할것같아요! 숙소도 너무 좋고, 직원들도 너무 친절했어요 혹시라도 다시 바탐을 가더라도 꼭 다시 한번 가보고싶네요
1 nacht verbleven in april 2023

10/10 – Uitstekend

Shreedhar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay and very friendly staff whi are always striving to make you feel welcome and comfortable. Additionally the best food and spa experience..

10/10 – Uitstekend

Xiangling Sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A resort with most of the things you need including restaurants and spa, thoughtful and responsive service and friendly staff. A good place to stay just to chill for 2 days and enjoy the pool and facilities. My feedback will be that the prices are very close to Singapore pricing, expensive by Batam standards. Note that there are no other food options or shopping around. Heading out to the city or mall will take you 40-45mins and the only means of transport is through booking a car at the concierge, as Gojek is not permitted. If you have a driver, they can come in to pick you.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Mirna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

Cheng Hwa

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Samantha

3 nachten verbleven in februari 2023

10/10 – Uitstekend

Tan

3 nachten verbleven in februari 2023

10/10 – Uitstekend

Adrian

2 nachten verbleven in januari 2023

10/10 – Uitstekend

YUTING

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Vivien

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was amazing. Residence is clean and huge. Overall worth going and will go again.

6/10 – Redelijk

Joan

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Booked 3 villas (3 rooms in one residence) for family NY count down, ended up my bro slip and fall sprained his leg. Montigo given us very bad impression in my whole life of resort staying. The facilities broken down, staircase no light no handrail, most of the taps either leaking or not in good condition! The standard is not good at all! The 4D 3N of staying makes us keeps on asking for maintenance and room service (takes an hr), building structure is not safe (floor slippery, toilet for can’t lock, doesn’t provide enough toilet accessories, flooding when it rain etc). Hence, my family members said, this will be our first and last to stay in Montigo! NOT RECOMMENDED

10/10 – Uitstekend

Caleb

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staffs were very friendly, the whole overall stay was wonderful but the private pool could have better maintenance as some of the tiles has dropped off and some dirt was found in the pool

10/10 – Uitstekend

Siew Chuen

1 nacht verbleven in december 2022

10/10 – Uitstekend

Wai Hoong

8/10 – Goed

Ellain

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Electric kettle spoilt and nearly caused burnt on hand. Bathroom water level 1 n level 2 main room does not flow down fast while we bathe, and it became clogged. Toilet at level 2 smaller room flushing water was low.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Keehyun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
호캉스
호캉스하기에 아주 좋은 곳입니다
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Must stay to Spoil Yourself
The staffs was very friendly and respectful towards us. The buffet breakfast spread was full of variety and good. The rooms were clean n comfortable. We are very happy with our stay at Montigo. Just need a bit more maintenance on the exterior and facade of the villas.
3 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
2 nachten verbleven in januari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me and my two other friends had a bad time at there. The hotel has very unprofessional severe.
1 nacht verbleven in januari 2020

10/10 – Uitstekend

HERO, Batam,Montigo

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really wonderful place! I recommend all!! Especially here is very kids friendly.
1 nacht verbleven in januari 2020

10/10 – Uitstekend

teayang

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020

4/10 – Matig

V, Melbourne

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Didn’t get a proper check in a just told to go wait in the restaurant for 3 hours until the residence was ready. The residence itself was lovely. Staff were disappointing as lots of waiting. Resort charges for everything At highly inflated prices. Disappointed at cost of everything . Eg. cost us $S160 to play archery for half an hour. Restaurants were average at best and dinner at seafood restaurant for 5 (3 kids, 2 adults) was $300. Extortion. So many staff doing nothing. Counted 8 staff at checkout and only one person doing checkout as only one cashier - surely all the staff could go through it and just send go to cashier to pay. Ridiculous. I would recommend staying here- facilities are tired and Run down. Rubbish on the beach and so much plastic waste
4 nachten verbleven in januari 2020

10/10 – Uitstekend

Alfred

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing seaside resort
Great view of the sea. Huge rooms with your own private infinity pool. Good restaurant. Nice spa. Good service.
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing journey The spa is excellent
2 nachten verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Spa was very good. The villas were spacious and the private pool was lovely. Overall the place has seen its best days and needs maintenance. But it was clean everywhere and the staff was very helpful and friendly. Food was ok but we did not enjoy the breakfest.
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good facility but pickup service nightmare
Stay was good but pickup from terminal was very unpleasant. We had elderly parents and Ritchie who cane to pick us up was very rude and made us wait in the sun for an hour for no apparent reason. He realized his mistake later but the resort is yet to take any action.
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1. Coach provided upon arrival at Nongsa Ferry Terminal. A Montigo staff was waiting to guide us to the coach. They already have a list of all guests checking in that day but you can provide your arrival time beforehand by sending them an e-mail. 2. Very personalised check-in. You are welcomed with a refreshing lemongrass drink and a front desk staff will approach you to process your check-in. The staff is assigned to you before your arrival, would have done some research on your profile and is ready to answer all questions. We were assigned Teguh, a hospitable, warm and thoughtful indiviual :) We had told him we were on our mini honeymoon as a passing comment and he later surprised us with a big slice of cake and a band of singers not long after we checked into our villa! He took a photo of us with the band and at the end of our stay, surprised us again by providing a framed photo of that memory! 3. We booked a Premier Villa with Sea View, which had a private pool. Quiet and peaceful, with plenty of privacy. Villas are arranged in a way that ensures you are obscured from your neighbour and they would not be able to listen in on your conversation unless you shout with maximum vocal power. Villa was also spacious and big, with plenty of towels (2 for bathing, 2 for swimming). Bathroom was also very big. 4. Plenty of activities to do. We booked a couple package at their award winning spa and it was AMAZING! 5.Be prepared to wait for buggies to get around during high occupancy
2 nachten verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Villa was big and pool was nice. However there were many problems 1) the sheets had stains 2) the toilet had a sewage smell 3)aircon was very noisy in one of the rooms 4)bathtub could not fill up as hot water was cut off suddenly 5) the location is very very deserted hard to find food around the area For the high price we paid completely unacceptable would not recommend.
2 nachten verbleven in december 2019

8/10 – Goed

Yen Yee

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2019

2/10 – Ontzettend slecht

Miso

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I am never visiting again.
I spent one night with my parents and husband, and it was total disappointment. I would say facility is fair, but the staffs and services are very bad for 5 star resort. 1) Phone does not work in the property, so we had to link whatsapp for services. They know many properties have broken phones, but they don't have an intention to fix them. They just guided visitors to use Whatsapp and when I used it to call, sounds were really bad. Why don't they just make phones work initially? 2) Any service we requested ended up not completely done or came really late. For us to get what we requested, we had to made multiple requests because they forgot things. e.g., we requested for cooking pot, it never got delivered. Wine opener took 40 minutes to get to us. Buggy service didn't come after confirmation (3 times), so we had to wait outside for 20 min and ended up walking to reception with all our luggage. Took us 20 mins to get towel by the pool. It can go on.. 3) Restaurant choices are very limited. Only two restaurants available and they don't serve water. You have to buy water for $5. 4) It was raining when we got there and we had some spots with water dripping inside the villa. Near window, master restroom and stairs. 5) Hygiene - We found a line of ants in the morning, which came all the way from the whole on the wall. 6) Price - Not cheap. Water bottle from convenient store was $5. I bought it because they limited complementary water.
1 nacht verbleven in november 2019

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall a fantastic stay with impeccable service.
Overall it was a fantastic stay. We stayed on the hilltop for my family of 4. It was my sisters birthday and Montigo was helpful in arranging for a cake during dinner and towel arrangement prior to our arrival. Correspondence over emails were replied timely. I had a small complaint over the in room BBQ ala carte items (it was not as per the indicated size) but the day after my complaint, someone from Montigo Whatsapp me to offer a discount. I would have preferred a refund but I would still give a 10/10 for service. The customers are heard and responded to. The rooms are clean and spacious. The private pool in the room is clean. Room service is fast. Calling of buggy services to bring us around is also fast. Breakfast selection is not too bad and the selection for the two times we are there were different. Choices of restaurants in this self contained villa resort are also not bad - in room bbq or steamboat, seafood restaurant, cafe and another fusion restaurant. The prices are relatively higher to take into account that this is a self contained resort but we were okay with that as everything we need for the 3 days were in the vicinity. My only comment is for the mini zoo - I think the goats look malnourished and their home made of stilts seem very uncomfortable. If only they can get a bigger home with comfortable resting space.
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, voorzieningen
Big place and nice infinity pool and room. Check in could have been better.
1 nacht verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Nothing. The resort is not cheap but i do not get the satisfaction like when i visitwd other resort.
2 nachten verbleven in november 2019