2 bars/lounges
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Beoordelingen van Francis Hotel Bath

4 out of 5
Francis Hotel Bath
Queen Square, Bath, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 584 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 304 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Rudi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtig hotel op een uitstekende locatie in Bath. Vriendelijk personeel en fijn ontbijt.
3 nachten verbleven in maart 2022

10/10 – Uitstekend

Tanya

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really lovely hotel with great service and friendly staff. The parking is just too expensive.
1 nacht verbleven in mei 2024
Reactie van Bruce Marques op 10 mei 2024
Dear Tanya,Thank you for your comments, we are very lucky to have parking facilities on site, and although the same price as most long stay car parks in the city, we are reviewing how much we charge. Hopefully next time you visit us you will see a change in this.Kind regardsBruceHotel Manager

10/10 – Uitstekend

VICTORIA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the history and the ambiance of the property. It was also in easy walking distance of the sights and shopping in Bath.
2 nachten verbleven in april 2024
Reactie van Bruce Marques op 6 mei 2024
Dear Victoria,Thank you for such lovely feedback after staying with us, please do not hesitate to come back and stay again.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Carl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and staff, fabulous view over the square. Ideal for tourists central location We loved the space of the living area, and modern bathroom. Good dinner recommendations very happy.
2 nachten verbleven in mei 2024
Reactie van Bruce Marques op 10 mei 2024
Dear Carl,Thank you for such incredible feedback about the team and hotel, we all work hard to ensure we exceed guest expectations and looks like we have done just that on this occasion.Kind regardsBruceHotel Manager

10/10 – Uitstekend

James, Cheltenham

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed at The Francis and visited many times over the years, the character of the property and the location are big plus points, along with the service level of the staff. It is tired in places, but well kept and still a great hotel choice for Bath Centre.
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 6 mei 2024
Dear James,Thank you for your lovely comments about our hotel and the team. We appreciate it.Kind regardsBruceHotel Manager

6/10 – Redelijk

Harkan

Positief: Personeel en service, voorzieningen
Positives: professional, polite reception staff. Great location, very comfortable and quiet room. Negatives: part of curtain in room hanging from rail, dodgy remote control/tv, stains on arm chair seats in room, stains in lounge area sofa. Overall, quite nice but..... finer detail in general appearance seems to have be neglected, lacks quality in relation to value for money.
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 30 apr 2024
Dear Harkan,Thank you for taking the time to share your feedback about your stay with us. I will look into the issues raised as we are starting our full hotel refurbishment project in a few weeks all these points will be addressed.Kind regardsBruceHotel Manager

10/10 – Uitstekend

tanita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very central hotel
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 25 apr 2024
Dear Tanita,Tank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Alwyne, Sturbridge

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice property easy access to anywhere I needed to go .
2 nachten verbleven in april 2024
Reactie van Bruce Marques op 30 apr 2024
Dear Alwyne,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Francine

Lovely hotel, lovely friendly staff, a really enjoyed our stay, would definitely return.
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 22 apr 2024
Dear Francine,Thank you for your wonderful feedback! We cannot wait for you to return.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Amber

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 22 apr 2024
Dear Amber,Thank you for your lovely review. We are so glad you scored us 5/5.Kind regardsBruceHotel Manager

10/10 – Uitstekend

John

1 nacht verbleven in april 2024
Reactie van Bruce Marques op 10 mei 2024
Dear John,Thank you for giving us a perfect 5/5!Kind regardsBruceHotel Manager

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful!
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 15 apr 2024
Dear Robert,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

8/10 – Goed

Valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Bruce Marques op 15 apr 2024
Dear Valerie,Thank you for your feedback.Kind regardsBruceHotel Manager

4/10 – Matig

Nandini

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1. Car parking not available. Booked this hotel in part because of its car park. Confusing diversion road signs and not being able to book a space ahead of time, meant that the car park was already full by the time we arrived and we ended up parking some distance away. Not warned of this at the time of booking. 2. Check-in time delayed and offered nowhere to store suitcase. The room was not still not ready by the check-in time of 3 pm and we were not offered anywhere to stow our suitcase while we waited. 3. WiFi terrible. WiFi signal was patchy and slow. 4. Staff were so-so and service was disappointing for a 4 star hotel. Overall was 'meh' and would not recommend.
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 8 apr 2024
Dear Nandini,Thank you for taking the time to share your experience of The Francis with us, although I am saddened to read you did not enjoy your stay with us. We are all on hand to assist guests with directions whilst the Bath City Council works on refurbishing the pedestrian walk ways and pavements throughout the city.We hope you will give us another chance once the works are complete.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Brenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Francis hotel was beautiful! The staff checking us in was friendly and the room itself was also very comfortable. It's located right in the center of town and it was very easy to walk around. We loved our stay in Bath and would recommend his hotel to others visiting.
1 nacht verbleven in maart 2024
Reactie van Bruce Marques op 4 apr 2024
Dear Brenda,Thank you for your kind comments about the team, we love to hear that our team were the highlight of any stay.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location was fabulous - parking was a little tricky though!
1 nacht verbleven in april 2024
Reactie van Bruce Marques op 4 apr 2024
Dear Brian,Thank you for your lovely review and feedback. We are all so glad you enjoyed your time with us.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ideally located in heart of Bath
1 nacht verbleven in februari 2024
Reactie van Bruce Marques op 27 feb 2024
Dear Sarah,Thank you for your lovely review. We hope you will join us again next time you are in Bath.Kind regardsBruceHotel Manager

4/10 – Matig

Suzanne

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everywhere in the hotel looked tired, the bedroom was basic and needed an update tables in the lounge areas were left uncleared with staff walking past and not making any effort to keep them clean and tidy, food availability during the day outside of the restaurant didn’t match the expectation of a hotel of the Francis stature and at no time were we approached and asked if there was anything we needed we had to make the move for any service something the staff on duty seemed reluctant to give.at one point being told we had to wait as the member of staff was not ready to serve us
2 nachten verbleven in februari 2024
Reactie van Bruce Marques op 19 feb 2024
Dear Suzanne,Thank you for taking the time to review The Francis Hotel. We are always working on bettering our service offering and all comments are greatly appreciated.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay in Bath
Parking on site made me feel relaxed and not have to worry about it. Location was central, a short walk to all the attractions. Breakfast was too expensive for our tastes, but there were plenty of places nearby to have full English breakfast, or a croissant and coffee. Staff were pleasant and helpful.
2 nachten verbleven in februari 2024
Reactie van Bruce Marques op 13 feb 2024
Dear Craig,Thank you for taking the tie to review The Francis, I am so glad we met and exceeded your expectations on this visit and hope to do so in the future.Kind regardsBruceHotel Manager

10/10 – Uitstekend

Anita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappointment of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 8 feb 2024
Dear Anita,Thank you for such a wonderful review of The Francis Hotel, I am so glad you enjoyed your time with us. I am glad we could help with your accommodation and hope you will be back soon to visit us.Kind regardsBruceHotel Manager

2/10 – Ontzettend slecht

Wayne

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
I made a reservation at the Francis Hotel, Bath through hotels.com to celebrate a wedding anniversary on the 28th December 2023, for a cost of £219. Unfortunately, my wife and I both came down with COVID shortly before our stay and decided to be safe and not attend. I contacted the Francis Hotel on the 26th December 2023 to inform them that we could not attend, requesting either a refund or change of date. The reception staff informed me that as the reservation was made through a third party (Hotels.com), there was nothing they could do, and encouraged me to contact Hotels.com direct. I subsequently contacted Hotels.com, who informed me that the decision on a refund or change of dates lies with the Francis Hotel, and not them. Confused as to who I should contact, I again emailed the Francis Hotel requesting a refund or change of date to the booking but have heard nothing in reply. Disappointed that neither hotels.com or the Francis Hotel can assist in this matter.
1 nacht verbleven in december 2023

4/10 – Matig

Russ

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Excellent staff but tired old rooms. I've never changed rooms in my life before but had to change twice for a one night stay. Reiterate that the staff were very helpful with this and indeed upgraded my room and comped me a glass of wine
1 nacht verbleven in januari 2024

8/10 – Goed

Chris

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Lee

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overpriced Travel Lodge
Came for New Year’s Eve, only one barman on, he said he couldn’t do a mojito cocktail as had no mint for four days, could no one have gone to a local shop to get some? No atmosphere in hotel despite being New Year. Very noisy outside our bedroom from various noises, very expensive for what it was and breakfast not even included!! Also, we found a needle in the car park which when we arrived set the tone for not a great stay. Tables on bar had no mats so were very sticky from where drinks had been sitting, also, a £20 parking charge for what was already a very overpriced stay.
Needle that we found in car park
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a fantastic time at this beautiful, friendly and convenient hotel. Centred in the middle of Bath we were right where we needed to be. The only negative is the pricey parking…. A shame we had to pay so much to keep our car in site.
3 nachten verbleven in december 2023
Reactie van Bruce Marques op 27 mrt 2024
Dear Jane,Thank you for your lovely feedback, we hope you will visit us again very soon.Kind regardsBruceHotel Manaher

8/10 – Goed

ALAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

8/10 – Goed

Freya

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel - Breakfast £22
Lovely hotel, especially the communal areas and breakfast room and awesome location in central Bath. I wasnt impressed with the rooms apart from the bathroom which was well designed. Bedroom is drafty and cold, the heating didnt turn on. Breakfast is good but they charge you £22 this includes a service charge even for guests staying at the hotel. Staff everywhere are nice and helpful. Thanks!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Gareth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really convenient in centre of Bath. Reception staff were excellent.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Richard

3 nachten verbleven in december 2023

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really enjoyed our stay especially as it was for our anniversary we even got a complimentary bottle of bubbles. Just ashame the prive for next year has literally doubled in price so unfortunately wont be coming back next year
2 nachten verbleven in december 2023

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

Paul

Positief: Netheid, staat van de accommodatie en faciliteiten
Arrived with friends who booked direct - we felt like 2nd class guests as we had booked through Expedia.Breakfast cost £19.95 pp although another guest was offered breakfast for £15 pp. £15 rate requested but refused. Our perceptions were compounded when our friends had vouchers for free drinks but were not offered to us. If you don’t book direct - you’re not valued. Aside from this it’s a very pleasant hotel in great location m.
1 nacht verbleven in december 2023

8/10 – Goed

Yolanda

1 nacht verbleven in december 2023

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short stay
Only a one night stay, with family, but very friendly and gelpful staff. Would recomend.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Karyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient and a quirky hotel
1 nacht verbleven in november 2023

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Food was delicious and the staff were super efficient and very friendly.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Alison

Reisde met partner
Positief: Voorzieningen
Great find in the centre of Bath. Room was well presented and comfortable. Bar service was good. Food and drink pricey. Long stay car park a short walk away. Loved this hotel and will be back.
1 nacht verbleven in november 2023

6/10 – Redelijk

Philippa

Reisde met een groep
All good except for: the heating system in the rooms. The controls seemed to cut out regularly and it was never quite warm enough The pillows - rock hard, the cheapest kind of fillings. The hotel should pay more attention to these basic things and less on things like fake antique telephones
2 nachten verbleven in november 2023

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prefect
Lovely tradition hotel right in the centre of bath
2 nachten verbleven in november 2023

8/10 – Goed

bridget

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideally located to walk around the beautiful historic city. Window in room needed replaced so was drafty. Some of the front desk staff were not that helpful. If they did not know the answer about parking and tours, they should have offered to find out. Great fish and chips though!
2 nachten verbleven in oktober 2023

8/10 – Goed

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Historic
Fab historic town. This hotel is in what felt like a time warp. Amazing. Eat out every day and you will always find a quality new experience....
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Rebecca

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, family friendly, excellent facilities, great location and easy parking.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Teresa

Reisde met een groep
Negatief: Personeel en service
Ideal base for exploring Bath. Breakfast very poor for the price charged. Experienced much better quality whilst staying in budget hotels. Expected better service from this hotel.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Nita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Location!
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
Excellent weekend with very friendly and helpful staff who did everything to make our stay so comfortable and enjoyable. Thank you.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent experience
We were welcomed and because it was our anniversary we were given an upgrade and a bottle of bubbly - the reception staff especially Molly was exceptional
2 nachten verbleven in oktober 2023