Exterieur

Beoordelingen van Hilton Garden Inn Beaumont, TX

3 out of 5
Hilton Garden Inn Beaumont, TX
3755 IH-10, Beaumont, TX

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 502 van 847 beoordelingen" "
Gastenscore: 8 - Goed. 219 van 847 beoordelingen" "
Gastenscore: 6 - Redelijk. 75 van 847 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 847 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 847 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wim van der

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Courtney op 30 apr 2024
Thank you so much for your review. I'm glad to see you enjoyed your stay. Have a good day!

8/10 – Goed

Rebecca

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great lobby, nice and clean room. Area around is totally unwalkable.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Courtney op 13 mei 2024
Thank you for staying with us. I'm glad you enjoyed your stay. Have a good day.

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Frequent Guest one of my favorite properties to stay at
1 nacht verbleven in mei 2024
Reactie van Courtney op 13 mei 2024
Aww, thank you! We love to hear it!! We hope to see you again soon. Have a great day!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Courtney op 30 apr 2024
Thank you so much for your review. I'm glad to see you enjoyed your stay. Have a great day!

10/10 – Uitstekend

Adriane

1 nacht verbleven in april 2024
Reactie van Courtney op 13 mei 2024
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

6/10 – Redelijk

Jean

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Courtney op 16 apr 2024
Thank you for staying with us. I'm sorry that we didn't exceed your expectations. We apologize for the lacklustre stay you had here. Have a great day.

10/10 – Uitstekend

Kelli

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1 nacht verbleven in maart 2024
Reactie van Courtney op 31 mrt 2024
Thank you for staying with us. I'm glad that you enjoyed your stay. Have a good day!

10/10 – Uitstekend

Bruce, Corpus Christi

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fine property but parking lot was full; suspect businesses next door are using your spaces.
1 nacht verbleven in maart 2024
Reactie van Courtney op 29 mrt 2024
I'm glad to see that you enjoyed your stay with us. I will look into this parking situation. Have a good day.

10/10 – Uitstekend

David

1 nacht verbleven in maart 2024
Reactie van Courtney op 13 apr 2024
Thank you so much for staying with us. I'm glad to see you enjoyed your stay. Have a good day!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great pillows!
1 nacht verbleven in maart 2024
Reactie van Courtney op 12 mrt 2024
Aww, I'm glad you love the pillows. Thanks for staying with us. Have a good day.

10/10 – Uitstekend

Chase

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was decent. I do wish they had dumbbells in the gym and some small repairs are due in the room but it was a good stay. I enjoyed the hot tub
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Carolyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Courtney op 17 feb 2024
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 – Uitstekend

Jose

1 nacht verbleven in februari 2024
Reactie van Courtney op 20 mrt 2024
Thank you for staying with us. I'm glad that you enjoyed your stay. Have a great day!

8/10 – Goed

Shannon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Good stay, the staff was very helpful and the place was very clean .. I would definitely stay here again..
1 nacht verbleven in januari 2024
Reactie van Courtney op 17 feb 2024
Thank you for your kind words. I'm glad to see you enjoyed your stay with us, and we look forward to seeing you again. Have a good day.

10/10 – Uitstekend

Kathy

1 nacht verbleven in januari 2024

4/10 – Matig

Felicia

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Nothing about this hotel says “Marriott” or maintains the Marriott quality that keeps people going back. It’s as if they took an old hotel, slapped on some tacky paint, hosed it down in Lysol, stuck a street urchin at the front desk, and overcharge travelers. From the first step inside the door, I felt I was in a cheap, rundown, dirty hotel, that smelled of musk and Lysol. Marriott can do much better.
1 nacht verbleven in januari 2024
Reactie van Courtney op 28 jan 2024
I'm sorry that you had such a terrible experience at whichever Marriot you were staying at. However, I don't think this review was for us as we are the Hilton Garden Inn Beaumont. Have a good day.

8/10 – Goed

debra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly & welcoming. Room clean but the shower ceiling was shoddily repaired & looked terrible. Would never pass a “punch list.” Beds & pillows comfortable, biggest complaint was the hallway noise & hearing people walk on the floor above. Wouldn’t stay again.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Robert E.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist were extremely polite and helpful. The grounds and hotel were immaculate and easily accessible to the freeway and other facilities.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Jose Javier

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Ivy op 19 nov 2023
Thank you for your feedback! We're glad you enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

William

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were so impressed with this property. Very clean, safe, convenient to everything. Staff was so friendly and efficient. We will definitely return.
1 nacht verbleven in november 2023
Reactie van Courtney op 14 nov 2023
Thank you so much! I'm so glad that you enjoyed your stay with us! Have a good day, and we look forward to seeing you again.

4/10 – Matig

Albert

Zakenreiziger
Negatief: Comfort kamer
The bed was so uncomfortable the pillows wore out very noisy room next to the construction site no free breakfast shame shame on this motel at the price !
10 nachten verbleven in oktober 2023
Reactie van Courtney op 2 nov 2023
I'm so sorry that you didn't enjoy your stay with us. The construction has been super frustrating to deal with, but I apologize for the noise you experienced. As for breakfast, we order a full cooked to order breakfast experience instead of a complimentary buffet. That being said, there are options that include the price of breakfast with you room if you'd be interested in doing that next time. Have a good day.

2/10 – Ontzettend slecht

Andre

1 nacht verbleven in oktober 2023
Reactie van Ivy op 19 nov 2023
We're sorry that you did not enjoy your stay. Please let us know how we can improve!

10/10 – Uitstekend

Adriane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Courtney op 25 okt 2023
Thank you for staying with us. I'm glad to see that you enjoyed your stay. Have a good day.

10/10 – Uitstekend

denotra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Courtney op 22 okt 2023
Thank you for staying with us. I'm happy to see you enjoyed your stay! Have a good day!

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Courtney op 22 okt 2023
Thanks for staying with us! I'm so glad to see you enjoyed your stay! We hope to welcome you back in the future. Have a great day!

10/10 – Uitstekend

Electra

1 nacht verbleven in oktober 2023
Reactie van Courtney op 14 nov 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 – Uitstekend

Kendra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience very clean
1 nacht verbleven in augustus 2023
Reactie van Courtney op 18 okt 2023
Thank you for staying with us and leaving a review. I'm glad to see that you enjoyed your stay. I'll let housekeeping know to keep up the good work! Have a great day!

10/10 – Uitstekend

Daniel, Sarepta

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and staff are great. The only downside is all the road construction in this whole area. But when road construction is complete, it will be nice.
5 nachten verbleven in oktober 2023
Reactie van Ivy op 14 okt 2023
Thank you for your feedback! We appreciate your patience with the roadways and look forward to seeing you again. Cheers!

10/10 – Uitstekend

Sterling

1 nacht verbleven in oktober 2023
Reactie van Courtney op 10 okt 2023
Thank you so much for staying with us. I'm glad to see that you enjoyed your stay. We hope to welcome you again in the future. Have a good day!

10/10 – Uitstekend

Renna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had to get a accessible room because we have a wheelchair-bound family member and the room far exceeded any expectations that we had. It was absolutely beautiful room, great for you, the pool had a lift for our family member to swim, it was just a wonderful room especially for someone who build a disability it made things so much more pleasant for our trip. The staff was outstanding. Super outgoing. The daytime front desk employee went well out of her way to suggest ideas for us to have fun while we were visiting and she was extremely accommodating and the rest of the staff was just as great.
2 nachten verbleven in september 2023
Reactie van Ivy op 26 sep 2023
Thank you so much for your kind accolades! We're happy that we could make your whole family feel at home. We look forward to seeing you next time you're in town. Cheers!

8/10 – Goed

John, Huntsville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly, helpful staff!
1 nacht verbleven in september 2023
Reactie van Courtney op 15 sep 2023
Thank you for staying with us. I'm happy to see that you enjoyed it. We hope to welcome you back in the future. Have a good day.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only issue I had was the lights went off. Because of this I was unable to finish working for the day. It also became a litter hot in the room.
3 nachten verbleven in september 2023
Reactie van Courtney op 13 sep 2023
I'm so sorry to hear about this issue. While power outages are something that we can't control, I understand that i can be very frustrating. I hope we can welcome you back in the future.

10/10 – Uitstekend

Deno, Sunnyvale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, neat updated propert
1 nacht verbleven in september 2023
Reactie van Courtney op 10 sep 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Courtney op 4 sep 2023
Thank you so much for staying with us. I'm glad you enjoyed it. Have a good day!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Courtney op 1 sep 2023
Thank you for staying with us. I'm glad to see you enjoyed it. Have a good day!

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Rooms and hotel was clean. No free breakfast, but could buy.
1 nacht verbleven in augustus 2023
Reactie van Ivy op 20 aug 2023
Thank you for your feedback! I'm happy to hear you enjoyed our standard of cleanliness and we look forward to welcoming you again. Cheers,

10/10 – Uitstekend

MICHAEL, KINGWOOD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Courtney op 18 aug 2023
Thanks for staying with us. We hope to see you again in the future. Have a good day.

8/10 – Goed

Keith

Zakenreiziger
Positief: Personeel en service, comfort kamer
Good but not their best.
This stay wasn’t as great as the first. Price of the room was way higher. There was a poorly patched hole in the bathroom door. Black light test revealed splashes of fluid on the walls near the bed. Bugs in the shower. Food on the carpet near the air conditioner. The air conditioner would not cool the room as well as the last room. This stay want my usual good experience.
1 nacht verbleven in augustus 2023
Reactie van Courtney op 9 aug 2023
I'm so sorry that you had such a poor experience this time with us. Thank you for letting us know about these issues so that we can fix them. Guest feedback is an important part of the hospitality industry, so we appreciate any information you'd like to share. We hope to welcome you again in the future. Have a good day.

10/10 – Uitstekend

Keith

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Great stay
I enjoyed the bed over all. The room was clean (I check with a black light), and I like the large desk for setting up my office. Service was good, check in was good, and the location had easy access to the interstate. I prefer Hilton because it’s consistent anywhere I go.
1 nacht verbleven in augustus 2023
Reactie van Courtney op 9 aug 2023
Thank you for staying with us and for leaving us a review. We are glad that you enjoyed your stay. We hope to welcome you back in the future.

10/10 – Uitstekend

Rev Kenneth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to lodge
1 nacht verbleven in juli 2023
Reactie van Ivy op 31 jul 2023
Thank you! We hope to welcome you back soon.

10/10 – Uitstekend

Shannon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property. Tried to stay on the “way back home” but price jumped $60 a room from Thursday night to Monday night. Crazy! Other than that, I’d stay here every chance I got! It was top notch!!!
Reactie van Courtney op 26 jul 2023
Thank you so much for staying with us. Yeah, our rate Monday thru Wednesday is typically higher bc we usually sell out those days. I hope to welcome you back in the future. Have a great day!

10/10 – Uitstekend

MARIANNA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Courtney op 21 jul 2023
Thank you so much for staying with us. I'm glad you enjoyed it. Have a good day.

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Courtney op 27 jun 2023
Thank you for staying with us. I'm so glad to see you enjoyed your stay. Have a great day!

6/10 – Redelijk

S

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The gentleman at the front desk was not only rude the day we checked in but his behavior was the same throughout the entire stay. . He, apparently, works at another hotel (where we stayed 2 nights later) and his behavior was the same - hostile. We noticed his behavior was quite the opposite with others - courteous, accommodating, and even eagerly helpful. Breakfast was another matter entirely. The waitress was a behaved similarly to the receptionist, eagerly helping certain customers and giving little attention to other customers like ourselves. On top of that, our breakast omelet came with a surprise - it was half full of jalapeños and little vegetables! Who knew jalapeñoss are supposed to be in excess in an omelet, making the omelet inedible altogether? Said mishap was neither met hy an apology or attempt to correct. I can't imagine how they treat others if they're treating established community members like myself like this . I will never be returning to HGI Beaumont and won't recommend anyone to stay here. I've been to a HGI in Texas recently and was treated like everyone else. T. This is clearly an isolated issue but, regardless, needs to be taken seriously as the same staff works at Homewood Suites nearby (much better experience there, however).
Reactie van Courtney op 25 jun 2023
I'm so sorry that this was your experience with us. I'll be forwarding your comments to the correct departments. Have a good day.

10/10 – Uitstekend

Jennifer, Huffman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check I was smooth and easy. Staff was accommodating and friendly. Rooms was spacious and clean.
2 nachten verbleven in juni 2023
Reactie van Courtney op 20 jun 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. We hope to welcome you again in the future. Have a good day.

2/10 – Ontzettend slecht

yadira

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
The Room was over 80 degrees and there was no electricity. We were told it would be back by midnight and it wasn’t. We had our kids with us and they cried until we left. It was a horrible night we needed up leaving between 12:30am - 1:00am. We couldn’t not be there a second longer it was so hot. :(
1 nacht verbleven in juni 2023
Reactie van Courtney op 14 jun 2023
I'm so sorry for the experience you had with us. Unfortunately, the power company didn't get our power back on until very late the following day. Again, sorry.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Storm came through Saturday evening, which knocked out most of the power to the hotel. No A/C, which besides being cooler helps drowned out the noise from the interstate nearby. 3:30 AM wake up call and there was no power in the bathroom, no hot water and no coffee.Unfortunate there was not a stronger generator back up.
1 nacht verbleven in juni 2023
Reactie van Courtney op 14 jun 2023
I want to apologize for the experience you had with us. Unfortunately, the power wasn't restored until very late the next afternoon. I hope that you'll give us another chance if you are ever in the Beaumont area again. Have a good day.

4/10 – Matig

Dionne

Positief: Netheid, personeel en service
1 nacht verbleven in juni 2023
Reactie van Courtney op 14 jun 2023
Thanks for leaving a review. I'm sorry that you didn't enjoy your stay. Have a good day.

8/10 – Goed

Konnie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel only thing is uncomfortable matress. Most uncomfortable bed ever. I will have to pass this hotel up next time
Reactie van Ivy op 5 jun 2023
I am so sorry to hear you did not sleep well. I will pass the feedback on to management. Thank you for taking the time to share your experience!