Een buitenzwembad, ligstoelen bij het zwembad

Beoordelingen van The Smallville Hotel

5 out of 5
The Smallville Hotel
Damascus Road, Badaro, Museum District, Beirut

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 99 van 182 beoordelingen" "
Gastenscore: 8 - Goed. 57 van 182 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 182 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 182 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 182 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

9,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in februari 2019
Reactie van General Manager op 3 apr 2019
Dear Von, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 – Goed

Geverifieerde reiziger

Very friendly staff. Quirky concept. Comfortable, sizeable rooms, quality beds and luxurious bathroom. Friendly lobby. Breakfast area feels a bit dated with artificial grass and heavily tainted glass windows (if it is glass). Buffet variety okay, bread selection poor compared to other places, overall quality breakfast mediocre and, hence, expensive. Location not ideal for tourists but excellent national museum next door. Good value for money.
3 nachten verbleven in februari 2019
Reactie van General Manager op 22 feb 2019
Dear Sir, First of all, I would like to thank you for choosing The SmallVille Hotel as your destination in Beirut and for taking the time to share with us your experience while staying with us as your feedback helps us identify the areas in which we can improve. We are very happy to know we were able to meet your expectations in terms of staff. We were very sorry to read that unfortunately in your case, you have not been satisfied with the breakfast. On behalf of the team, I would like to sincerely apologize noting that we delivered your apprehensions to the concerned department in order to work on it. Sir we look forward to welcoming you back at The Smallville Hotel. Please do not hesitate to contact us directly to do the necessary arrangement for your next visit. With warmth, Sophia Fakhry General Manager

8/10 – Goed

H.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima hotel met zwembad
Keurig hotel, leuk aangekleed met vriendelijk service gericht personeel. Prima ontbijtbuffet en aardige restaurants in het hotel. In de buurt van het hotel was niet zoveel voor eten en drinken.
2 nachten verbleven in oktober 2018
Reactie van AM op 30 okt 2018
Thank you for taking the time to review our hotel! We are delighted to know that we have your met needs and wants at our property. Your positive feedback is highly appreciated! Looking forward to welcoming you back to our property for another unique and emotional experience. Warmest Regards, The Smallville Team

10/10 – Uitstekend

ibrahim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and staff.
9 nachten verbleven in april 2024

10/10 – Uitstekend

Risal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a very good stay
1 nacht verbleven in april 2024

6/10 – Redelijk

Maher

Reisde met familie
Slow staff, but good
1 nacht verbleven in maart 2024
Reactie van Mazen Saab op 13 mrt 2024
Thank you for your review.

10/10 – Uitstekend

Jil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!! Top choice
1 nacht verbleven in februari 2024
Reactie van Lina op 18 feb 2024
Dear M. JilThank you for your feedback, Hopefully we will have the Pleasure of welcoming you back at the Smallville Hotel Soon

2/10 – Ontzettend slecht

vicken

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
payed twice online for expedia then at the reception (don’t know who’s responsible expedia or the employee at smallville). you have to give your car for the valet by a sudden annoying decision from the administration so carrying the luggage and walking for a mile is a must cz no near parking place. btw (i waited 15 minutes at the entrance and there was no valet.
1 nacht verbleven in februari 2024
Reactie van Mazen Saab op 12 feb 2024
Dear [Customer's Name],I sincerely apologize for the inconvenience you experienced during your recent stay at Smallville. Unfortunately, you encountered issues with double payment and a lack of valet service. I understand how frustrating and inconvenient this must have been for you.I assure you that your feedback has been noted, and we take this situation seriously. We will investigate the matter thoroughly to determine whether the responsibility lies with Expedia or the employee at Smallville.Furthermore, I apologize for the sudden decision regarding the valet service and the lack of nearby parking, which forced you to carry your luggage and walk a considerable distance. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.We will make every effort to address these issues promptly and provide you with a satisfactory resolution. Our team will get back to you as soon as possible to discuss the matter further and find a suitable solution.Once again, please accept our sincerest apologies for the inconvenience you experienced. We appreciate your understanding and patience.Best regards,

10/10 – Uitstekend

HENRI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent hotel and very convenient place
4 nachten verbleven in augustus 2023
Reactie van Lina op 5 sep 2023
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

8/10 – Goed

francois

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Lina op 5 sep 2023
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager

10/10 – Uitstekend

Bassem

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic service, everything was on-point, highly recommended.
8 nachten verbleven in augustus 2023

10/10 – Uitstekend

Nisrine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The highlight of this hotel is its staff- extremely helpful, attentive, friendly and professional. You ask for something one second the other it’s in your room. Vibey hotel.
1 nacht verbleven in juni 2023
Reactie van Mazen Saab op 17 jul 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 – Uitstekend

Dina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2023
Reactie van Mazen Saab op 17 jul 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 – Goed

Bashar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall a great hotel, some issue with thr fixtures and drainage in the bathroom, but nothing serious. Had a couple of ants show up during my stay, again nothing serious. Room service food could use an upgrade for sure, tried a variety of options and was less than impressed.
5 nachten verbleven in juni 2023
Reactie van Mazen Saab op 17 jul 2023
Thank you for sharing your feedback about your recent stay at our hotel. We are glad to hear that you had a great stay overall.We appreciate your feedback regarding the issues with fixtures and drainage in the bathroom, as well as the presence of ants during your stay. We apologize for any inconvenience that this may have caused, and we will address these issues to ensure that they do not happen again in the future.We also appreciate your feedback regarding the room service food. We take guest feedback seriously, and we will review our food options and make improvements to ensure that our guests have a better experience in the future.At our hotel, we take great pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon for an even better stay.Thank you for choosing our hotel.

10/10 – Uitstekend

Zeina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2023
Reactie van Mazen Saab op 17 jul 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

10/10 – Uitstekend

JENANNE, sherwood

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff and rooms are large and comfortable
1 nacht verbleven in juni 2023
Reactie van Mazen Saab op 17 jul 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is our pleasure to know that we succeeded in making your stay a pleasant one.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in mei 2023
Reactie van Mazen Saab op 29 mei 2023
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 – Uitstekend

Hassan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van Mazen Saab op 29 mei 2023
Dear Valid Guest,Thank you so much for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations.Your feedback is incredibly valuable to us, as we strive to continuously improve the quality of our services and facilities. We will be sure to share your kind words with our team, as it will serve as a great source of motivation for us to continue providing exceptional service to our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,

10/10 – Uitstekend

Aditya

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome 5 day stay
Great new hotel with city central location, very friendly staff. Overall amazing experience.
4 nachten verbleven in mei 2023
Reactie van Mazen Saab op 15 mei 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 – Uitstekend

ghassan

3 nachten verbleven in april 2023
Reactie van Mazen Saab op 15 mei 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards, [Your name/Hotel Name]

6/10 – Redelijk

Fouad

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Parking was extra, but I wasn't told that at check in, they hit me with it at check-out time. It would have been nice to know ahead of time.
3 nachten verbleven in maart 2023
Reactie van Mazen Saab op 3 apr 2023
Dear Mr, Fouad,Kindly note that in the amenities section of Expedia, we mention that the parking fees are for an extra charge of USD 3 NET per 24 hours.we apologize for the inconvenience and hope to see you in the near future.Best Regards

10/10 – Uitstekend

Pedro

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff makes you fell at home,very nice breakfast and excellent coffe. The view from the rooftop pool is amazing and the room huge, clean and modern. If you wanna be happy just come here. No doubt if I come to Lebanon, which will happen for sure, I will definitely stay here again.
2 nachten verbleven in februari 2023
Reactie van Mazen Saab op 3 apr 2023
Dear Valued Guest,we would like to thank you for your review and we welcome you in the near future.Best Regards,

8/10 – Goed

Nnenna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Helpful staff. Superhero themed hotel. Small indoor pool which was what I truly needed. Basic breakfast but filling. Great burger restaurant downstairs.
3 nachten verbleven in januari 2023
Reactie van Berthe Barakat op 13 feb 2023
Thank you for you Feed back hope to see you soon

10/10 – Uitstekend

Rayane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
3 nachten verbleven in november 2022
Reactie van Mazen Saab op 15 mei 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 – Uitstekend

Maya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A practical and fun spot with professional staff
5 nachten verbleven in september 2022
Reactie van Berthe Barakat op 12 okt 2022
Thank You Maya you are always welcome to our Hotel.

10/10 – Uitstekend

MOHAMAD

3 nachten verbleven in september 2022
Reactie van Mazen Saab op 15 mei 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 – Goed

Khaled

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022
Reactie van Mazen Saab op 15 mei 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022
Reactie van Super Mazen op 26 sep 2022
Dear Mr. John,Thank you for your feedback and we hope to welcome you in the near future.

10/10 – Uitstekend

JENANNE, sherwood

2 nachten verbleven in juni 2022
Reactie van Mazen Saab op 15 mei 2023
Dear valued guest,Thank you for taking the time to leave a post-stay review on Expedia. Your feedback is greatly appreciated and helps us to continuously improve our guest experience. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to enhance your future stays with us, please do not hesitate to let us know. Thank you again for choosing to stay with us and for sharing your experience with other travelers.Best regards,

10/10 – Uitstekend

Wael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
3 nachten verbleven in december 2021
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in juni 2021
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2021
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2021
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

8/10 – Goed

Mitja

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stylishes Themenhotel
Sehr stylishes Themenhotel (Superheroes aus Cartoons), was dem Aufenthalt eine spezielle Note gibt. Sehr aufmerksames, nettes Personal und modern eingerichtete Zimmer. Added value: Schön dekorierte Bar im Erdgeschoss und trendy Restaurant im 16. Stock mit tollem Blick auf die Stadt.
3 nachten verbleven in augustus 2020
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing rooftop pool
Comfortable modern rooms, with all the amenities. a business traveller requires. Amazing roof top bar and pool area to unwind. Good breakfast options. Good location .
2 nachten verbleven in november 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just excellent , location, service , quality , prices ...
2 nachten verbleven in januari 2020
Reactie van General Manager op 8 feb 2020
Dear Sir, Thank you for sharing your feedback about The Smallville Hotel. We are delighted that you have enjoyed your stay with us. I will look forward to welcoming you back to nothing less of a perfect stay! Respectfully, Sophia Fakhry General Manager

10/10 – Uitstekend

Gabriella

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice, but not worth the price
Cute, quirky themed hotel. I give top marks to the room itself as it was comfortable and very well equipped. Location was not great, not much around. Front desk staff were efficient and friendly, however i went to the top floor restaurant and had terrible service on both occassions. For the price i think you can do much better in Beirut.
3 nachten verbleven in november 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is unique. Modern and cozy at the same time. There is a superhero theme across the hotel, which is very cool. Rooms are comfortable and light. Cleanliness is spot-on. There is a small variety of restaurants and bars, but everything was very good. Good breakfast, nice snacks and drinks in the top floor, with nice views of the city. Staff exceeds any expectations. They are genuinely friendly and helpful. Extremely helpful I would say. I'm happy with our experience in this hotel and cannot recommend more. Really impressed with their level of service.
3 nachten verbleven in september 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Patricia, Montreal, Canada

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best service we receive in Lebanon! The staff super professional and nice. I really recommend this hotel that is well located in Beirut.
1 nacht verbleven in augustus 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 – Redelijk

Lama

Positief: Netheid, comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

8/10 – Goed

Carole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Sabina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Accogliente
Accogliente, ottima colazione
4 nachten verbleven in mei 2019
Reactie van General Manager op 3 sep 2019
Dear Mrs.Sabina, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Zakaria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotell
Bästa hotellet jag varit på hittills mycket bra mat väldigt rent och jätte bekvämt
2 nachten verbleven in juli 2019
Reactie van General Manager op 3 sep 2019
Dear Mr. Zakaria, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Zakaria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell
Jag hade det jätte bekvämt och trivdes mycket bra rekommenderar starkt till den som vill bo bekvämt
2 nachten verbleven in juli 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay amazing hotel and staff would definitely stay there again
3 nachten verbleven in juli 2019
Reactie van General Manager op 3 sep 2019
Dear Sir, Thank you for taking the time to review our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager

6/10 – Redelijk

Jade

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
overall, the hotel has a quite an interesting. It is high tech relative to hotels in Lebanon, comfortable and spacious room, nice décor and amenities to fulfill your needs. The area that management should pay better attention to is the service. The team is young, eager, but lacks the skillset and customer engagement that would make this hotel a winner. Perhaps management should invest in improving training for customer facing staff to serve customer needs better. It happened that while we were there, they were hosting a wedding. Obviously, with all the commotion, the staff was overwhelmed, and some calls to the front desk were left unanswered and heard comments that I should come down to the lobby to be served. This I find unacceptable.
1 nacht verbleven in juli 2019

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in juni 2019
Reactie van Super Mazen op 7 feb 2022
Dear Sir, Thank you for taking the time to rate our hotel! We are very happy to know that you have enjoyed your stay with us. Please note that your feedback is highly appreciated. Looking forward to welcoming you back to our property for another memorable experience. With Warmth, Sophia Fakhry General Manager