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Beoordelingen van Best Western Plus New England Inn & Suites

2.5 out of 5
Best Western Plus New England Inn & Suites
2253 Berlin Tpke, Berlin, CT

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 481 van 987 beoordelingen" "
Gastenscore: 8 - Goed. 326 van 987 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 987 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 987 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 987 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

syed

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay -
2 nachten verbleven in maart 2024
Reactie van Best Western Plus op 1 mei 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Shakira

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024
Reactie van Best Western Plus op 26 apr 2024
Thank you for leaving a review of our property, we certainly appreciate your feedback and We are happy that you had a good stay with us and that you found our property to be clean as our staff works hard to keep it that way and we're also happy that you found our staff to be so helpful and pleasant.

8/10 – Goed

Caroline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just what we expected. Friendly staff. Clean room.
1 nacht verbleven in april 2024
Reactie van Best Western Plus op 24 apr 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only stayed one night. The staff was pleasant and everything was clean. Clientele was pleasant as well. The property was well maintained, and parking was easy. It's on a main road with plenty of places to eat or relax within a 10 minutes drive. The breakfast was simple yet satisfactory. I had a room with a kind size bed. The room was large considering the adorable rate. I would stay again if visiting the area.
1 nacht verbleven in april 2024
Reactie van Best Western Plus Berlin op 24 apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Doug

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My partner and I had a great stay at the Best Western New England Inn in Berlin, CT. The room was large, very clean, and had good amenities and the staff were very friendly and helpful. We checked in late on the first night (after calling ahead) and the young woman at the front desk was courteous and efficient. There are plenty of good restaurants nearby, and the location is close to all of the beautiful towns along the Connecticut River. We will definitely stay there again when visiting the area.
2 nachten verbleven in april 2024
Reactie van Best Western Plus Berlin op 24 apr 2024
Thank you for leaving a review about your stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Erik

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at this property numerous times, always delivers a great experience!
1 nacht verbleven in april 2024
Reactie van Best Western Plus Berlin op 18 apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

PHENO

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yes
3 nachten verbleven in april 2024
Reactie van Best Western Plus op 1 mei 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Cristina

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Best Western Berlin op 16 apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Goed

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was ok comparing with other hotels that l have stayed, but the cleanliness of the property was great ,the breakfast was ok.
1 nacht verbleven in april 2024
Reactie van Best Western Plus Berlin op 10 apr 2024
Thank you for leaving a review of our property, we certainly appreciate your feedback and are happy that you had a good stay. We hope to see you again soon.

2/10 – Ontzettend slecht

Alexis

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Never again
1 nacht verbleven in maart 2024
Reactie van Best Western Plus Berlin op 5 apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 – Uitstekend

Hannah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great clean place to spend the night. Very friendly staff.
1 nacht verbleven in maart 2024
Reactie van Best Western Berlin op 27 mrt 2024
Thank you for leaving a review of our property, we certainly appreciate your feedback and We are happy that you had a good stay with us. We're also happy that you found our staff to be pleasant.

10/10 – Uitstekend

Michael Raymond

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service!!
1 nacht verbleven in maart 2024
Reactie van Best Western Berlin op 27 mrt 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our property.

8/10 – Goed

Carl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Best Western Berlin op 27 mrt 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 – Uitstekend

Marissa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not much around the Area and not very many people. But easy to find and get to
1 nacht verbleven in maart 2024
Reactie van Best Western Berlin op 27 mrt 2024
Thank you for choosing to stay with us. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

christ, brigham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for couples with kids, if you're a couple and don't plan to use the indoor pool it is a bit overpriced. breakfast ok.
1 nacht verbleven in maart 2024
Reactie van Best Western Berlin op 27 mrt 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 – Uitstekend

stefan j

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The continental breakfast was nice
3 nachten verbleven in maart 2024
Reactie van Best Western Berlin op 23 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Theodore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Comfort Inn East Hartford op 18 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 – Goed

Timothy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
There was mold in The Bathroom corner/ceiling, and the floor was creaking half of the time
4 nachten verbleven in maart 2024
Reactie van Best Western Berlin op 13 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Jose

I Lake evrithig
1 nacht verbleven in maart 2024
Reactie van Best Western Berlin op 11 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 – Goed

Marsha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Best Western Berlin op 11 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Best Western Berlin op 11 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Jose

1 nacht verbleven in maart 2024
Reactie van Best Western Plus Berlin op 5 apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Zvi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service. Only thing I really did not like is that the outdoor lights shined brightly directly into the room on the ground floor.
1 nacht verbleven in februari 2024
Reactie van Best Western Berlin op 29 feb 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 – Uitstekend

Shantel

Reisde met partner
Positief: Netheid, voorzieningen
The pool & breakfast were great
2 nachten verbleven in februari 2024
Reactie van Best Western Berlin op 26 feb 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Goed

Terrance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Best Western Berlin op 26 feb 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Goed

Tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Best Western Berlin op 14 feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 – Redelijk

Lucas

1 nacht verbleven in februari 2024
Reactie van Best Western Berlin op 23 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Norman

1 nacht verbleven in februari 2024
Reactie van Best Western Berlin op 23 mrt 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Elier

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel in general was clean, a lot of parking space, good free buffet breakfast.
3 nachten verbleven in februari 2024
Reactie van Best Western Berlin op 6 feb 2024
Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are happy that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.

10/10 – Uitstekend

Shilanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good customer service
1 nacht verbleven in februari 2024
Reactie van Best Western Berlin op 5 feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 5 feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

David

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was perfect for our stay to go and visit family . The pool looked half decent, but what was great. It was open till 11 PM even though we didn’t get a chance to use it. The breakfast was good too
1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 5 feb 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Marcela, Norwalk

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I had stain in bed sheets. N tv didn’t work
1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 29 jan 2024
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good to stay
We went there for work. it was clean & quiet. Most of the staff was friendly & helpful to our needs.
3 nachten verbleven in januari 2024
Reactie van Best Western Berlin op 22 jan 2024
Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great budget friendly option
Bed was comfortable, water pressure excellent, breakfast a little better than average. Having a microwave and fridge in the room is always a plus and the whole place was spotless. Couple of very minor problems (TV, door keycard) that front desk put right immediately and politely. Good budget friendly option. Only drawback is location, you won't want to walk anywhere, right on a turnpike with no restaurants or stores close by.
1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 18 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

4/10 – Matig

Daniel

1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 18 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 – Redelijk

Bryan

1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 15 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 11 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

2/10 – Ontzettend slecht

Jessica

1 nacht verbleven in december 2023
Reactie van Best Western Berlin op 10 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Elnur

1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 29 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 – Redelijk

Ricardo Rodriguez

Reisde met familie en kleine kinderen
Positief: Netheid
The stay was ok we had to wait 15 mins to check in and there was constant smell of marijuana in the hallways and people smoking it outside. Other than that everything else was ok. Might consider staying again.
6 nachten verbleven in december 2023
Reactie van Best Western Berlin op 8 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 – Goed

Duane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Best Western Berlin op 8 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Best Western Berlin op 4 jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 – Uitstekend

Raymon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Best Western Berlin op 9 feb 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Wilberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
2 nachten verbleven in december 2023
Reactie van Best Western Berlin op 28 dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Okay stay aside from dirty floors
I stayed here a few years ago since it’s near family. Both times were okay overall, but the carpet was gross in my room this time as if it hadn’t been vacuumed recently. The person I was traveling with said the same about their room. Less annoying: my room was near the elevator, and I heard people constantly in the morning.
2 nachten verbleven in december 2023
Reactie van Best Western Berlin op 5 feb 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Franklin

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me robaron 50 dólares, jamás me lo regresaron
1 nacht verbleven in december 2023
Reactie van Best Western Berlin op 28 dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. We are pleased to inform you that your deposit has already been released on 12/21/23 back into your account and it usually takes 3-7 business for the banks to process the amount. Unless, you used a cash app or chime card which takes up to a month. There is absolutely no need for us to commit what you have claimed. We would appreciate you discontinue the spreading of false information regarding the policies we employ.

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Best Western Berlin op 26 dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Goed

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
This is a good hotel and with big rooms and nice typical hotel breakfast. I was concerned that the security deposit charged during check-in was not immediately returned to my credit card days after check-out.
1 nacht verbleven in december 2023
Reactie van Best Western Berlin op 20 dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 – Redelijk

Bettencourt,

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Best Western Berlin op 18 dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.