Liebe Amy,Bedankt voor het delen van je ervaring in ons hotel. Het spijt ons zeer dat je verblijf niet aan je verwachtingen voldeed. We bieden onze oprechte excuses aan voor het vies beddengoed, de onbehulpzaamheid van het personeel en de niet-functionerende voorzieningen in de kamer. We waarderen je feedback en nemen deze punten serieus. Jouw opmerkingen zullen worden gebruikt om onze dienstverlening en faciliteiten te verbeteren. We hopen dat je in de toekomst nogmaals overweegt om bij ons te verblijven, zodat we je een betere ervaring kunnen bieden.

Dear Mr. Ulrich,We are deeply sorry to hear about the numerous issues you encountered during your stay with us. Your experience is far from the standard of service we aim to provide, and we sincerely apologize for the inconvenience and frustration caused.The issues you described with the room condition, including the broken tap, shower problems, cleanliness concerns, and lack of amenities, are completely unacceptable. We understand the impact this had on your stay, and we are taking immediate action to address and rectify these issues.Please rest assured that we are conducting a thorough review of our maintenance and housekeeping procedures to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate you bringing these matters to our attention.We're glad to hear that our reception staff were polite and apologetic, but we understand that this does not mitigate the overall dissatisfaction you experienced.Thank you for bringing these matters to our attention, and we apologize for any distress caused during your stay.Warm regards,Reservations Department

Dear Nicole,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the noise and the limited breakfast selection. Your comfort and satisfaction are important to us, and we regret falling short in these areas.We will review our breakfast offerings to ensure a more varied and satisfying selection for our guests. Additionally, we will investigate ways to address the noise issue to improve the overall quality of your stay.If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Thank you for choosing our hotel.Warm regards,Reservations Department

Dear Adam,Thank you for sharing your feedback. We're pleased to hear that you found the hotel modern and overall comfortable. We apologize for the inconsistencies in the breakfast service and any inconvenience caused by the cleanliness issues in your room. Your comments are valuable, and we'll address these areas for improvement. We appreciate your recommendation for a quick stay and are glad to know that the staff and service were positive aspects of your experience. If you have any further suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to welcome you back for an improved stay in the future.Best regards

Dear George,What a wonderful rating. Thank you for quickly reviewing your recent stay with us.Great that you had a pleasant time in our hotel and I hope you enjoyed your time in Berlin to the fullest as well.Welcoming you back as our guest again in the near future would be a pleasure.Kind regards

Dear Delia,Thank you for your positive feedback! Delighted to hear you found our hotel conveniently located and enjoyed a clean, comfortable room.We look forward to welcoming you back soon!Kind regardsReservation department team

Dear Bastian,Thank you for taking a moment to share this review and for being our guest.Best regards

Dear Alexandra,Thank you for taking a moment to share this review and for being our guest.Best regards

Dear Celine,We are saddened to hear that your experience was less than ideal. We hope to see you in the future as well with improved services.Kind regards,

Dear Lasha,Thank you for leaving us a review. We are very happy to hear that you have enjoyed your stay with us. Kind Regards, Quentin Design Hotel

Dear Kerstin,Thank you for your time in leaving us a review. We would like to let you know that our reception works 24/7 in order to answer all of your questions and requests. If no requests are being brought before the time of your departure, unfortunately we are not able to provide you with a solution. Kind Regards, Quentin Design Hotel

Dear Corey,Thank you for your time in leaving us a review. We are sorry to hear that you did not completely enjoy your stay with us. We would like to confirm that we provide housekeeping services in between our guests are changing rooms. We would also like to let you know that if you complain at the day of the check-in, we are unfortunately unable to provide fixes for unexpected maintenances problems. We also advertise our Hotel's location, therefore it can always be double checked before making the decision on booking with us. Kind Regards, Quentin Design Hotel

Dear Sir/Madam,Thank you for your review. We would like to let you know that our reception works 24/7 to answer all of your questions or requests. Unfortunately we are not aware of certain issues if they are not being brought by our guests. We would also like to let you know that our prices are always perfectly aligned with our competitors in the area. Kind Regards, Quentin Design Hotel

Dear Caroline,Dear Noelia,Thank you for your feedback! We hope to see you in the future as well.Kind regards,

Dear Marko,Thank you for your review! We are looking forward to welcoming you in our hotel in the future as well.Kind regards,

Dear Sam,Thank you for the amazing score! We hope to see you in the future as well!Kind regards,

Dear Jeff,Thank you for your kind words! We hope to see you in the future as well with improved services.Kind regards,

Dear Raul,Thank you for your kind words! We hope to see you in the future as well!Kind regards,

Dear Kaja,We're thrilled to have provided you with a great stay! Thank you for your kind words about our accommodating receptionist and manager. We greatly appreciate your recommendation and hope to welcome you back for another wonderful experience.Kind regards,

Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.

Thank you for the review of your recent stay with us.I am saddened to see that you were not satisfied with us and want to sincerely apologise for any inconveniences you may have faced. Please note that my colleagues and I are doing our utmost to ensure our guest's expectations are met or exceeded giving outstanding service and offering great facilities. If we are falling short of our service promises, please never hesitate to contact the Front Office to share your experiences and concerns - we will go above and beyond to Make It Right.The team hopes to have the chance of welcoming you back to our hotel to show you we can do much better.

Sehr Robert,Wir bedauern aufrichtig, von Ihrer enttäuschenden Erfahrung während Ihres Aufenthalts bei uns zu hören. Es tut uns leid, dass unsere Kommunikation und Erreichbarkeit nicht den von uns gesetzten Standards entsprachen. Wir verstehen, wie wichtig es ist, jederzeit erreichbar zu sein, und bedauern zutiefst, dass wir hierbei enttäuscht haben.Es tut uns leid, dass einige Ihrer Wünsche trotz Zusage nicht erfüllt wurden. Dies ist inakzeptabel und wir versichern Ihnen, dass wir entsprechende Maßnahmen ergreifen werden, um sicherzustellen, dass so etwas in Zukunft nicht wieder vorkommt.Bezüglich der Rechnungen bedauern wir die Verzögerung und entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir werden sicherstellen, dass eine solche Verzögerung nicht wieder vorkommt.Wir bedauern auch die inkonsistenten Informationen bezüglich der Check-in-Zeiten. Das ist keinesfalls der Standard, den wir setzen wollen, und wir danken Ihnen, dass Sie uns darauf aufmerksam gemacht haben.Der Ausfall des Frühstücks aufgrund von Personalmangel ist inakzeptabel und wir entschuldigen uns aufrichtig dafür. Wir werden sicherstellen, dass Maßnahmen ergriffen werden, um solche Situationen in Zukunft zu verhindern.Es ist uns bewusst, dass Ihr Gast von Ihrer Firma war und wir bedauern zutiefst, dass wir Sie und Ihren Gast enttäuscht haben. Wir schätzen Ihr Feedback sehr und werden alles in unserer Macht stehende tun, um sicherzustellen, dass eine solche Erfahrung nicht wieder vorkommt.Mit freundlichen Grüßen,

Dear Alan,We're thrilled you enjoyed our superb location and the quiet yet convenient setting of Quentin Design Hotel. It's wonderful to know you appreciated our spacious, tastefully decorated rooms and friendly staff, especially Florrie's helpfulness. We appreciate your feedback on the room amenities and will take it into consideration for improvements. We hope to welcome you back for another great stay in the future.Kind regards,Quentin Hotels

Thank you for sharing your experiences with us.I am very sorry that your stay was not up to your satisfaction and I highly regret the inconvenience and discomfort this may have caused.Hopefully, the team will have another opportunity to Make It Right.We look forward to your next visit to convince you of our high standards.