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Beoordelingen van Candlewood Suites Bethlehem South, an IHG Hotel

2.5 out of 5
Candlewood Suites Bethlehem South, an IHG Hotel
1630 SPILLMAN DRIVE, Bethlehem, PA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 629 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 219 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1001 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For a good price you get a nice room. The area is peaceful and near the wind creek casino which has good dining. Plus the staff is very nice.
10 nachten verbleven in mei 2024

8/10 – Goed

Zoran

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Christie

Positief: Staat van de accommodatie en faciliteiten
Very nice and clean
1 nacht verbleven in mei 2024
Reactie van Guest Services op 8 mei 2024
Thank you so Much! We value your opinion!

10/10 – Uitstekend

Josezel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the free laundry service and staff was polite
1 nacht verbleven in mei 2024
Reactie van Heather Waltz, GM op 8 mei 2024
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed our complimentary laundry service and that our staff left a positive impression on you with their polite and courteous demeanor. Providing convenient amenities and exceptional service is at the core of what we do, and we're delighted that you had a pleasant experience during your stay.We truly appreciate your kind words and hope to have the opportunity to welcome you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 – Uitstekend

Collin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Heather Waltz, GM op 7 mei 2024
Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we were able to meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing us!

10/10 – Uitstekend

MELVIN

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome stay
1 nacht verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
Thank you for your review!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍👍
1 nacht verbleven in april 2024
Reactie van Heather Waltz, GM op 3 mei 2024
Thank you for the 5-star rating! We're thrilled to hear you had a great experience with us. If you ever need anything, don't hesitate to reach out.

6/10 – Redelijk

Michael, Louisville

Zakenreiziger
Positief: Netheid
This location was nice but the thin walls and lack of support from the desk staff ruined it. They put me across the hall from a family with small children and dogs. On top of that, the room next to me had two men arguing or yelling and the tv was way up. I called down to the front desk after about 10:30PM and no one answered. I called a second time and the young lady stated she would handle it. Sadly she never came up and did nothing. It was well after midnight by the time the two men stopped shouting, only for the family across the hall to get the dogs barking. Most of things clearly out of control of the hotel. However, refusing to address the issues is inexcusable.
1 nacht verbleven in maart 2024
Reactie van With Hospitality, Heather Waltz, GM op 2 mei 2024
I'm sorry to hear about your disappointing experience at our hotel. Your feedback is extremely valuable to us as we strive to improve our services. We sincerely apologize for the inconvenience caused by the noise disturbances during your stay and the lack of prompt assistance from our front desk staff.We understand how important a peaceful environment is for our guests, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we will take immediate steps to address the issues you raised and implement measures to prevent similar occurrences in the future.Please know that your comfort and satisfaction are our top priorities, and we appreciate you bringing this matter to our attention. We hope you will give us another opportunity to provide you with the exceptional experience you deserve on your next visit. If there's anything further we can do to make amends for your inconvenience, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to welcome you back for a much-improved experience.

8/10 – Goed

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
We value your opinion!

10/10 – Uitstekend

Carolyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly!
1 nacht verbleven in april 2024
Reactie van With Hospitality, Heather Waltz, GM op 2 mei 2024
We're delighted to hear that you found our staff to be friendly! Providing excellent customer service is a top priority for us, and we're thrilled that our team made a positive impression on your stay. We'll be sure to pass along your kind words to our staff members. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We can't wait to welcome you back for another wonderful stay in the future!

8/10 – Goed

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
Thank you!

10/10 – Uitstekend

Cindy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and affordable with easy access to downtown Bethlehem and Wind Creek Casino.
1 nacht verbleven in april 2024
Reactie van Heather Waltz, GM op 25 apr 2024
We're delighted to hear that you found our hotel to be both nice and affordable, and that you appreciated its convenient location with easy access to downtown Bethlehem and Wind Creek Casino. Providing value and accessibility to our guests is important to us, and we're thrilled that you had a positive experience exploring the area. Thank you for your kind words, and we hope to have the pleasure of hosting you again on your next visit to the area!

10/10 – Uitstekend

Burton, East Amherst

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms well designed, roomy, good kitchen.
1 nacht verbleven in april 2024
Reactie van Heather Waltz, GM op 25 apr 2024
Thank you for your positive feedback! We're delighted to hear that you found our rooms well designed, spacious, and equipped with a good kitchen. Creating a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled that you had such a pleasant experience. We hope to welcome you back again soon for another fantastic stay!

10/10 – Uitstekend

Claudette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Guest Services op 24 apr 2024
We apprreciate and value your feedback!

4/10 – Matig

Ashley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was not what we requested...
2 nachten verbleven in april 2024
Reactie van Guest Services op 22 apr 2024
Thank you for your valuable feedback. We regret that your room did not meet your expectations and apologize for any inconvenience this may have caused. We strive to fulfill all guest requests and will use your comments to improve our service. We hope you'll give us another chance to exceed your expectations in the future.

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room and property was nice.
2 nachten verbleven in april 2024
Reactie van Guest Services op 22 apr 2024
We appreciate you and your feedback!

10/10 – Uitstekend

Valerie, Olyphant

Reisde met familie
Always stay here. Rates reasonable. Next door to Wind Creek. Safe area. Hotel is clean and comfortable. Nice staff. Wawa close by.
1 nacht verbleven in april 2024
Reactie van Heather Waltz, GM op 15 apr 2024
Thank you so much for your wonderful review! We're delighted to hear that you consistently enjoy your stay with us and find our rates reasonable. It's fantastic to know that our proximity to Wind Creek adds to your convenience and that you feel safe in our area. We take pride in maintaining a clean and comfortable environment, and our staff will be thrilled to hear your kind words. We're also glad you appreciate the convenience of having Wawa close by. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Kara

Reisde met partner
Positief: Voorzieningen
Staff was pleasant and very easy to check in. Room was clean and spacious with very comfortable beds and pillows.
1 nacht verbleven in april 2024
Reactie van Heather Waltz, GM op 15 apr 2024
Thank you for your kind words! We're thrilled to hear that you found our staff pleasant and check-in easy. It's great to know that you enjoyed our clean, spacious rooms and comfortable beds. We hope to welcome you back again soon!

2/10 – Ontzettend slecht

Jonelle

1 nacht verbleven in april 2024
Reactie van Heather Waltz, GM op 3 mei 2024
We're sorry to see your low rating. If there's anything specific we can improve on, please let us know. Your feedback is valuable to us.

10/10 – Uitstekend

Eduardo

1 nacht verbleven in maart 2024
Reactie van Guest Services op 2 mei 2024
Thank you!

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 apr 2024
We appreciate your review!

10/10 – Uitstekend

Hector, fort mill

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was nice and clean. Bed was super comfortable. Definitely will stay again.
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 apr 2024
Thank you, we look forward to your return!

10/10 – Uitstekend

Aracelis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything clean
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 apr 2024
Thanks so Much!

10/10 – Uitstekend

Sandy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, staff was very helpful and made check-in/out quick and easy
1 nacht verbleven in maart 2024
Reactie van Heather Waltz, GM op 9 apr 2024
Thank you, we love to hear that! We look forward to being able to serve you again on your next visit to Bethlehem!

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was terrific and the room was big and clean. Will stay again when I visit Wind Creek
1 nacht verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you so much!

10/10 – Uitstekend

Chang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleanliness.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
We appreciate you!

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice clean and spacious room
1 nacht verbleven in maart 2024
Reactie van Guest Services op 29 mrt 2024
Thank you so much we appreciate your review!

4/10 – Matig

Laurie

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen
When we first arrived and walked in our room there was a woman who was clearly high on some kind of drug in the courtyard screaming and swearing at the top of her lungs! Also you have to cook your own breakfast in your room with the groceries they have in a pantry near the lobby. The prices are astronomical!
1 nacht verbleven in maart 2024
Reactie van Heather Waltz, GM op 25 mrt 2024
Thank you for taking the time to complete an online review of your recent stay. Unfortunately, we do not have a complimentary breakfast, however we do offer complimentary fruit and 24 hr coffee each morning. Please allow me to apologize for the person in the courtyard. We have a zero tolerance for such behavior. I hope that you will not allow this isolated event to prevent you from considering us again for your future trips!

10/10 – Uitstekend

Joseph

1 nacht verbleven in maart 2024
Reactie van Heather Waltz, GM op 13 apr 2024
Wow! We're delighted to receive a perfect score from you! It's wonderful to know that you enjoyed your time with us. We can't wait to have you back for another amazing stay!

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I have stayed there before and I like the clearness of the hotel.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 25 mrt 2024
We appreciate your feedback! Thank you.

10/10 – Uitstekend

shalanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Services op 23 mrt 2024
We appreciate your review!

10/10 – Uitstekend

Valerie, Olyphant

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good price. Clean. Comfortable. Friendly staff. Easy parking. Next door to Wind Creek.
1 nacht verbleven in maart 2024
Reactie van Heather Waltz, GM op 18 mrt 2024
Thank you for your review, we appreciate you! We look forward to your next visit!

10/10 – Uitstekend

Victor

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Guest Services op 22 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Erica

Positief: Staat van de accommodatie en faciliteiten
nice view in the back and peaceful
1 nacht verbleven in maart 2024
Reactie van Guest Services op 18 mrt 2024
Thank you so much for your review, we appreciate your feedback!

10/10 – Uitstekend

Noell

1 nacht verbleven in maart 2024
Reactie van Guest Services op 9 apr 2024
Thank you!

8/10 – Goed

Kelly

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were happy with the room other than a broken baseboard in the bathroom. The staff was very friendly. We were disappointed that the pool was closed and we weren’t made aware before booking as it was a prime reason for booking this property. We would stay again
2 nachten verbleven in februari 2024
Reactie van Guest Services op 15 mrt 2024
Thank you! We appreciate your review and your feedback from your stay. We will definitely have maintenance replace that broken baseboard. Delighted to hear our staff was friendly!! We apologize that you were unable to enjoy our pool. Unfortunately unforeseen circumstances may cause the pool to be closed. Currently it is open and we would love to be able to serve you again in the near future.

8/10 – Goed

jose

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Candlewood Suites Team op 13 mrt 2024
Thanks for the review!

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were exceptionally inviting. Comfortable setting made you feel like home. The only issue that gave me concern was on my arrival I generously tip the staff who helped me get wheelchair out of car. But when it was time to leave management told her staff they were unable to assist me because it's a risk for the hotel. But thank God for guest who were kind enough to assist me.
6 nachten verbleven in maart 2024
Reactie van Candlewood Suites Team op 13 mrt 2024
We're thrilled to hear that you found our rooms exceptionally inviting, creating a comfortable and homely setting during your stay. However, we're truly sorry to hear about the inconvenience you experienced during check-out regarding assistance with your wheelchair. Rest assured, we'll address this matter internally to ensure better communication and assistance in the future. We appreciate your understanding and hope to have the opportunity to welcome you back soon.

8/10 – Goed

Alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place will stay there again
1 nacht verbleven in maart 2024
Reactie van Candlewood Suites Team op 13 mrt 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. We look forward to hosting you again on your next visit.

10/10 – Uitstekend

Ramika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Candlewood Suites Team op 13 mrt 2024
Thanks for your review!

10/10 – Uitstekend

Wanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's very close to Windcreek. No need to pay the ridiculous prices the casino charges for a room.
1 nacht verbleven in maart 2024
Reactie van Candlewood Suites Team op 13 mrt 2024
We're delighted to hear that you found our location convenient for your visit to Wind Creek. Providing a comfortable and affordable alternative to nearby options is our goal. Thank you for choosing us, and we hope to welcome you back soon!

4/10 – Matig

Samantha

1 nacht verbleven in februari 2024
Reactie van Guest Services op 22 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Olga

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
1 nacht verbleven in februari 2024
Reactie van Guest Services op 1 mrt 2024
Thank you so much, we appreciate your review! We hope to be able to serve you again in the near future.

10/10 – Uitstekend

Fred, Williston Park

1 nacht verbleven in februari 2024
Reactie van Guest Services op 22 mrt 2024
We appreciate your review!

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
12 nachten verbleven in februari 2024
Reactie van Guest Services op 26 feb 2024
Thank you!

10/10 – Uitstekend

Ebony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Honestly an amazing staff! Very courteous and welcoming. The two at the front desk this morning were beyond generous and assisted me in getting the same room which was amazing. Would and plan on definitely coming here again!!
1 nacht verbleven in februari 2024
Reactie van Guest Services op 22 feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we're thrilled to have provided you with a positive experience. If you have any further comments or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 – Uitstekend

Martin, Eureka

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place to stay especially for the price. Property on the newer side as well. Very updated decor and amenities. Staff is wonderful and pleasant to interact with.
4 nachten verbleven in februari 2024
Reactie van Guest Services op 20 feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we're thrilled to have provided you with a positive experience. If you have any further comments or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Services op 20 feb 2024
We appreciate your review!

10/10 – Uitstekend

Daniel P

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant place to staff.
3 nachten verbleven in februari 2024
Reactie van Guest Services op 13 feb 2024
Thank you for your 5 out of 5 score, we love to see that!!

10/10 – Uitstekend

Zoran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here several times since the location is close to family. Always a good experience.
3 nachten verbleven in februari 2024
Reactie van Guest Services op 13 feb 2024
We appreciate your review!