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Beoordelingen van Hotel Marina Riviera

3 out of 5
Hotel Marina Riviera
40770 Big Bear Blvd, Big Bear Lake, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 537 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 272 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 106 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1000 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Vladyslav

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience, very cozy place and magical atmosphere
1 nacht verbleven in april 2024
Reactie van Hotel Marina Riviera Team op 10 mei 2024
We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon! Thank you,

2/10 – Ontzettend slecht

Bhaskar

1 nacht verbleven in mei 2024
Reactie van Hotel Marina Riviera Team op 18 mei 2024
We are so happy to hear you enjoyed your stay with us. Thank you for posting this review and we look forward to welcoming you back soon! Thank you.

10/10 – Uitstekend

Sylvi

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great lakefront location. Enjoyed the free barista coffee and hot chocolate. Would love this location in both summer and winter months!
1 nacht verbleven in mei 2024
Reactie van Hotel Marina Riviera Team op 10 mei 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We truly enjoyed our stay here! Walking distance to the Village made the stay fun and convenient.
2 nachten verbleven in april 2024
Reactie van Hotel Marina Riviera Team op 10 mei 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

10/10 – Uitstekend

Emiliano

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location and super relaxing
1 nacht verbleven in april 2024
Reactie van Hotel Marina Riviera Team op 10 mei 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review and we look forward to welcoming you back soon!

6/10 – Redelijk

Kim

Reisde met familie
Positief: Netheid
The view was beautiful ❤️there was no coffee maker, and no ice. Its not completely finidhed, lobby was still inder construction. Room was nice and clean. Staff was nice.
1 nacht verbleven in april 2024
Reactie van Hotel Marina Riviera Team op 10 mei 2024
We are so happy you enjoyed your stay with us! Thank you for posting this review. We look forward to welcoming you back soon! When our ice lobby and amenities are fully running.

6/10 – Redelijk

Leslie

Reisde met huisdieren, Reisde met partner
The rooms were tastefully done… there’s no coffee pot, which was too bad.. the front door to my room was not installed properly , so it leaked cold air. I put my coat on floor to block air flow and cranked heat. The bath was next to front door which made for a chilly shower.. they only had 2 bath towels per room as well … details…. Not hotels fault, but the rim above sounded like they were taking dancing lessons… ugh. That was painful….
1 nacht verbleven in april 2024

10/10 – Uitstekend

Rachel

1 nacht verbleven in januari 2024
Reactie van Hotel Marina Riviera Staff op 18 mei 2024
We are so happy to hear you enjoyed your stay with us. Thank you for posting this review and we look forward to welcoming you back soon! Thank you.

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the property. Staff is nice, the property and our room awesome and the view was spectacular. Very clean and comfortable. Highly recommended and most of all its pet friendly. I recommend this property to my friends that is planning to visit big bear soon.
1 nacht verbleven in april 2024
Reactie van The Marina Riviera Team op 21 apr 2024
Catherine,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you!

8/10 – Goed

Alain

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for the price
1 nacht verbleven in april 2024
Reactie van The Marina Riviera Team op 21 apr 2024
Alain,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible service! Free coffee/tea/hot cocoa 24/7 including cappuccinos etc. Everyone we encountered was friendly and went above and beyond to be helpful. the location and views are hard to beat too!
1 nacht verbleven in april 2024
Reactie van Hotel Marina Riviera Team op 21 apr 2024
Andrea,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

10/10 – Uitstekend

German

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice about our stay and perfect location near everything.
2 nachten verbleven in april 2024
Reactie van Hotel Marina Riviera Team op 21 apr 2024
German,We are so happy to hear you enjoyed your stay with us. Thank you so much for posting this review and we look forward to welcoming you back soon!Thank you,

2/10 – Ontzettend slecht

Karu

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van The Marina Riviera Team op 18 apr 2024
This was a no-show booking.

4/10 – Matig

lisa

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
They have no amenities or ice machine and are unapologetic about it. I paid $530 for two nights (weekend). The response to my complaint was that this is not 4/5 star pricing...um, ok. I did not enjoy my stay or appreciate having to repack and move rooms at the end of a very long day (and drive from Irvine) because the bathroom sink did not work. They told me they were waiting on the right part and returned with a screwdriver to try and get it to work. It did not work. They did give me an option to move rooms or wait til morning for maintenance... my bathroom sink was stopped up...is that really a choice? I also could only get a small amount of ice because they have small bags at the "front desk" that she had to bang against the wood patio to provide to me. I was told they won't get an ice machine because they do not yet have a lobby. I never even got a follow up from the manager or an apology. After I left, I did text them and their responses are rude and clearly unapologetic. The Hilton Suites (at the bottom of Summit) down the road is a much better option and is new w/ amenities and cheaper pricing.
2 nachten verbleven in april 2024
Reactie van The Marina Riviera Team op 15 apr 2024
Hi Lisa,I apologize you were unsatisfied with your stay. As stated in our text to you, our sink was operable prior to check in as we inspect all of our rooms before anyone checks in. We aren't exactly sure what happened, but by the time you let us know late in the evening, our maintenance was not on the property. We do apologize that you were unsatisfied, however, and wish you nothing but the best.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van The Marina Riviera Team op 15 apr 2024
Thank you for your feedback! We are thrilled you enjoyed your stay with us. We hope to host you again next time!

10/10 – Uitstekend

Ximena

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was incredibly kind, and the room was very comfy and clean. The village and great restaurants are within walking distance. Plus, a beautiful lake view! Definitely would stay here again :)
1 nacht verbleven in april 2024
Reactie van The Marina Riviera Team op 13 apr 2024
Thank you for your feedback! We are so happy to hear you enjoyed your stay! We hope to host you again next time!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van The Marina Riviera Team op 13 apr 2024
Thank you for your feedback! We are thrilled to hear you enjoyed yourself! We hope to host you again next time!

8/10 – Goed

Dan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The positive reviews of this hotel are true. The staff are helpful and friendly. The location was perfect, and the facilities were clean. But as mentioned in other reviews, if your room is a bottom floor, prepare for noise from the room above. You can hear every step.
2 nachten verbleven in april 2024
Reactie van The Marina Riviera Team op 13 apr 2024
Thank you for your feedback! We are hoping to get the noise issue taken care of very soon!We hope to host you again next time!

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great views
1 nacht verbleven in april 2024
Reactie van The Marina Riviera Team op 13 apr 2024
Thank you for your feedback! We hope to host you again next time!

4/10 – Matig

Maira

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Reactie van The Marina Riviera Team op 13 apr 2024
We are sorry you were upset about us messaging you in regards to the noise complaint. Unfortunately, it is protocol for us to take action, and we did so with the utmost respect. We hope you have a wonderful rest of your weekend.

8/10 – Goed

Yuni

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Must have breakfast room!
2 nachten verbleven in april 2024
Reactie van The Marina Riviera Team op 3 apr 2024
Hi Yuni,We do plan to have a full bar and restaurant coming soon to the hotel!

4/10 – Matig

jasmen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the hotel, but the walls are very thin and its unbearable when people above you , you hear their TV and you hear every step they take . We had to leave the room early because of that noise, if you want to be on the third floor you have to pay extra money, in my opinion its not fear for any guest who still pays lots of money for the room and still have a bad experience of the noise coming from upstairs, I am very disappointing, the hotel is in a great area, but the noise is unbearable.
1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 3 apr 2024
Hi Jasmen, We do apologize that we did not meet your expectations. We know how frustrating that can be and are happy to remind neighbors to be respectful if you reach out and let us know.

10/10 – Uitstekend

Robyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the view of the lake and also front desk personnel are very friendly and helpful
1 nacht verbleven in april 2024
Reactie van The Marina Riviera Team op 3 apr 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Uitstekend

Chan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 4 apr 2024
Thank you for your feedback! We hope to host again next time!

10/10 – Uitstekend

Vinh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice stay
1 nacht verbleven in april 2024
Reactie van The Marina Riviera Team op 3 apr 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Uitstekend

Jae Suk

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 3 apr 2024
Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us! We hope to host you again soon!

10/10 – Uitstekend

christena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort , absolutly love the decor and the coziness of the room . Wonderful stuff Vanessa, and Cailey went above and beyond to provide an amazing experience . We will defiantly be back .
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 28 mrt 2024
Christena, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Uitstekend

Taylor

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We absolutely loved our stay at Marina Rivera. Upon arrival, we were greeted by Cailey who deserves a huge shoutout. She was beyond accommodating & helpful. She went above & beyond for us and we are so grateful! Would definitely recommend this hotel and will be back in the future!
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 25 mrt 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 – Uitstekend

Maya

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really great place!! Perfect for the weekend
2 nachten verbleven in maart 2024
Reactie van The Marina Riviera Team op 25 mrt 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 – Uitstekend

Claire

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 21 mrt 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van The Marina Riviera Team op 21 mrt 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Goed

William, San Diego

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is a lot to like about the Marina Rivera - location is tough to beat & Great Lake views! Easy walk to the village night life area - shuttle available & complimentary coffee - only thing missing is a small table in the room - will visit again soon! Hats off to front desk staff
2 nachten verbleven in maart 2024
Reactie van The Marina Riviera Team op 21 mrt 2024
William! Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us and can't wait to host you again soon!

10/10 – Uitstekend

Simon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property, close to village and wonderful views of the lake.
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 21 mrt 2024
Simon, thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 – Uitstekend

Anna liza

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist is vey nice
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 17 mrt 2024
Thank you for your feedback Anna liza, we appreciate it! We hope to host you again next time!

10/10 – Uitstekend

Karla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Service, super clean, amazing view.
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 16 mrt 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 – Uitstekend

aixiao

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything good
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 16 mrt 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 – Uitstekend

IRINA

1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 28 mrt 2024
Irina, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 10 mrt 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms, right by the lake, complimentary cocoa and coffee.
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 10 mrt 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Uitstekend

gloria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 10 mrt 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 – Uitstekend

Benilyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean and new. Plenty of parking and easy access and walking distance to restaurants and bars. Very impressed and very happy with this place. Awesome lake view from rooms.
Reactie van The Marina Riviera Team op 10 mrt 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

6/10 – Redelijk

Mahyar

Negatief: Netheid
The area is good and it’s close to lake. There is no elevator. They don’t have break fast. There is no lobby and they made one of the room check in area.
1 nacht verbleven in maart 2024
Reactie van The Marina Riviera Team op 10 mrt 2024
Mahyar, We do apologize for not meeting your expectations. We do not have breakfast as of now, nor do we advertise it. We hope you have a great rest of your week.

4/10 – Matig

Kevin

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
The fridge doesn't get cold enough, the towels were wet when we arrived, the area felt unsafe, paper thin walls—the people above us were arguing at 3 am and you can virtually hear every sound and every step they take, there was a red stain on the bed, the shower glass needs to be extended out further because when you take a shower the entire bathroom gets soaked. Other than that it was ok.
1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 10 mrt 2024
Hi Kevin, We do apologize you didn't enjoy your stay. The town of Big Bear is actually a very safe town. We would've been happy to assist you had you reached out to us, but we never received anything from you.

10/10 – Uitstekend

Rania

1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 21 mrt 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Goed

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 10 mrt 2024
We are thrilled to hear you enjoyed your stay! We hope to host you next time!

10/10 – Uitstekend

MENGMENG

1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 21 mrt 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

6/10 – Redelijk

Yossi

Reisde met familie
Very small room especially for four people. You could hear everything through the walls left right and from above. Shower has no door, the water is all over the place.
2 nachten verbleven in februari 2024
Reactie van The Marina Riviera Team op 29 feb 2024
Thank you for your feedback, and I'm sorry we did not meet your expectations! Keep in mind that we do have separated cabins that sleep 6 across the street, still lake view. That may work better for your family as we would love to host you next time!

10/10 – Uitstekend

Oscar

1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 21 mrt 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 – Goed

Ricardo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff. Great location. Clean room. Beds and especially pillows are nice. Fair pricing. No coffee maker or microwave amenities. Microwave is first come first serve. Rooms are not soundproof. You can hear footsteps from top floor. Also, the style of the open shower was a little different. I will consider coming back, mainly for pricing and cleanliness.
1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 26 feb 2024
Hi Ricardo! We are thrilled to hear you enjoyed your stay! We hope to host you again in the near future!

8/10 – Goed

Heidy, North Hollywood

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is really close to the village. It is also lake front and has a playground next door. The personnel was very attentive. We stayed in the double bed first floor. Looked like described in pictures. We had an issue with the heater at night. Someone came to help us really quick but we still were not able to work it after she left. Overall, I will recommend. Great option. We will come back.
1 nacht verbleven in februari 2024
Reactie van The Marina Riviera Team op 25 feb 2024
We are sorry to hear about the heater, but are so happy you enjoyed the rest of your stay! We hope to host you again soon!