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Beoordelingen van Motel 6 Big Bear Lake, CA

2 out of 5
Motel 6 Big Bear Lake, CA
42899 Big Bear Boulevard, Big Bear Lake, CA

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 320 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 164 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 107 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 157 van 1001 beoordelingen" "

7,2/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

christine

Reisde met familie
Negatief: Netheid
There must be a problem with their laundry because there were a number of hairs on my mattress cover. They informed me that they could not ask housekeeping to make the bed up for me. I said that I could do it but then they could not find any sheet to cover the mattress so had me change my room. The next room had matted hairs inside the bath towel. I went downstairs to ask for a replacement towel and they would not even let me put the towel in the counter to show them but insisted I bring the towel back to my room. When I checked the replacement towel it also had several long hairs stuck in the towel. Never had this problem at a hotel before
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Management op 22 mei 2024
Dear Brain, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 – Redelijk

Chris

Reisde met een groep, Reisde met familie
Positief: Voorzieningen
It fit the budget for a last minute stay and got a good nights rest.
1 nacht verbleven in mei 2024
Reactie van Management op 22 mei 2024
Dear Chris, Thank you for talking the time to share a score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 – Goed

Adelso

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enough parking space
1 nacht verbleven in mei 2024
Reactie van Management op 15 mei 2024
Dear Adelso, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our parking lot spacious. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

8/10 – Goed

Corey

Reisde met partner
Positief: Personeel en service
Exactly what you would expect from a Motel 6, totally fine stay for a great price. Eddie at the front desk was very friendly and welcoming.
2 nachten verbleven in mei 2024
Reactie van Management op 15 mei 2024
Dear Corey, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our front desk very friendly and welcoming. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Hakim

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 26 apr 2024
Dear Hakim ,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Diana, Culver City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was really nice experience. Exactly what I need it.
1 nacht verbleven in april 2024
Reactie van Management op 11 apr 2024
Dear Diana, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 – Matig

Jimmy

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I had to change 3 rooms to finally settle for one
2 nachten verbleven in april 2024
Reactie van Management op 11 apr 2024
Dear Jimmy, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in maart 2024
Reactie van Management op 26 apr 2024
Dear Michael, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Steven

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Dear Steven, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

M.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We pulled in around 4am. The lady at the front desk was amazing!!!! We only stayed for a few hours and got back on the road but would def stay again.
1 nacht verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Dear M, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our front clerk amazing. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Danny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very welcoming during check in and check out.
1 nacht verbleven in maart 2024
Reactie van Management op 21 mrt 2024
Dear Danny, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Katherine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast and friendly. Awesome location
1 nacht verbleven in maart 2024
Reactie van Management op 21 mrt 2024
Dear Katherine, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 – Redelijk

Vivian

1 nacht verbleven in maart 2024
Reactie van Management op 11 apr 2024
Dear Vivian, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

6/10 – Redelijk

mari

Reisde met familie en kleine kinderen
Stuff are very nice but place was little outdated
1 nacht verbleven in maart 2024
Reactie van Management op 15 mrt 2024
Dear Mari, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. Thank You, Motel 6 Big Bear Lake

4/10 – Matig

Clayton

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The toilets gargled all night and didn’t flush. Very noisy with sledding place next door and the heater in the room didn’t work. Extremely thin sheets and worn out pillows.
1 nacht verbleven in maart 2024
Reactie van Management op 15 mrt 2024
Dear Clayton, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced from our neighbor business. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

6/10 – Redelijk

Chris

Reisde met familie
Positief: Personeel en service
It gets the job done if you’re only in there to lay your head down at night. However, the smoke alarms were missing. Some of the lighting was falling off of the wall and the heater was finicky (you’re either hot or cold, no in between. The outside trash cans were overflowing and the towels are basically a hand towel, other than that, good to use to lay your head down.
2 nachten verbleven in maart 2024
Reactie van Management op 9 mrt 2024
Dear Chris, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Jessica

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the WORST hotel rooms and experiences I've ever had and to be quite honest, I've stayed in some pretty sketchy motels back in my early 20's. We checked in at 2pm and quickly unloaded our luggage so we could go back out and enjoy some snow play & tubing nearby. When we came back later, we started to realize how bad our room actually was.(We stayed in room 104 for reference.) Within a couple minutes, we found out one of the main lamps had a broken lamp shade which cut my nephews hand when trying to turn on the lamp. We didn't know the lampshade was broken since the shade had been turned around so the jagged edges were facing the wall to hide it. The room & bathroom was dirty like they never sweep/mop. There was dirt/sand & dead bugs on the floors. The worst part was an extremely foul smell that was sour or like an ammonia type smell that could best be described as cat spray/urine all over the room. The smell alone was sickening, but after the incident where my nephew cut his hand on the lamp shade my sister went to talk to the clerk at the front desk to see if we could switch rooms since the lamp shade wasn't safe and the smell was overwhelming. At that point we were told "NO" and that they have a policy where you have 15 mins to inspect your room and make changes yet we were never told about this policy otherwise we would have inspected the room and requested a change when we first got there. Stay away from Rm#104 - 0/10 experience. I will never stay here again!
2 nachten verbleven in maart 2024
Reactie van Management op 9 mrt 2024
Dear Jessica, I'm sorry to hear about the multiple issues you encountered during your stay. We inspect the room after your request but did not find broken lamp shade and room condition as you say. However, we apologize for any inconvenience you faced during your stay .Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. Thank You, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Dawne, Woodland Hills

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was absolutely freezing in the room; no heat, NO BLANKETS on the beds. Unbearable.
1 nacht verbleven in maart 2024
Reactie van Management op 7 mrt 2024
Dear Dawne, I'm sorry to hear about the multiple issues you encountered during your stay. I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

stacey

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 7 mrt 2024
Dear Stacey, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Ryland, Huntington Beach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks great stay
1 nacht verbleven in maart 2024
Reactie van Management op 7 mrt 2024
Dear Ryland, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Odalis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024
Reactie van Management op 26 feb 2024
Dear Odalis, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 – Matig

Genesis

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible bed. Not sure if there was a proper fire alarm. No extra pillows. No place to refill water. Walls are thin so you can hear everything. Windows also are thin so you could hear every car that drives up. Also, another guest(?) opened our door? Not sure how that happened, but this place sucks.
2 nachten verbleven in februari 2024
Reactie van Management op 26 feb 2024
Dear Genesis, I'm sorry to hear about the multiple issues you encountered during your stay. I would like to apologize for not exceeding your expectations. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Michael

Reisde met familie
We were so disappointed with the motel, we left it and checked into another hotel even though we had already paid for it
1 nacht verbleven in februari 2024
Reactie van Management op 24 feb 2024
Dear Michael, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Aimee

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kids were able to play freely
1 nacht verbleven in februari 2024
Reactie van Management op 24 feb 2024
Dear Aimee, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Inexpensive spot and close to both mountains nearby. Nothing exceptional but good spot to rest your head for the night. They do have complementary coffee and hot water available in the morning in lobby area.
4 nachten verbleven in februari 2024
Reactie van Management op 24 feb 2024
Dear Elizabeth, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. It's great to know that you found our location close to Ski mountains, and complimentary coffee to be convenient. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

8/10 – Goed

Rocio, Oxnard

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Easy check in but definitely expensive for being a motel. Close to a really good mexican food place and pizza place but you gotta order early.
1 nacht verbleven in februari 2024
Reactie van Management op 20 feb 2024
Dear Rocio, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our location convenient. However, we apologize for not meeting your expectation in regard's to pricing of the room rent. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Gina, Costa mesa

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty, the beds were so uncomfortable that me & my kids couldn’t sleep, the shower in the bathroom when used floods the bathroom floor. And we were given only 2 small towels, had to get more just to shower, and some to clean the floors.
1 nacht verbleven in februari 2024
Reactie van Management op 20 feb 2024
Dear Gina, I'm sorry to hear about the multiple issues you encountered during your stay. We apologize for the inconvenience you faced with the shower and not enough towels in the room. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simple
Good price. Centric to slopes. Couple eateries nearby. Clean.
3 nachten verbleven in februari 2024
Reactie van Management op 24 feb 2024
Dear Guest, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our room clean and proximity to the town center to be convenient. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Last minute snowboarding Big Bear
Although a lot more than I would pay for a M6 room, this was close to the winter resort, very clean, no bac smells
1 nacht verbleven in februari 2024
Reactie van Management op 24 feb 2024
Dear John, Thank you for sharing your experience with us, and we appreciate your compliments about the location close to winter resort and room cleanliness. Thank you for choosing our hotel. Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Andy, visalia

Reisde met familie
It was ok not enough blanket
1 nacht verbleven in februari 2024
Reactie van Management op 20 feb 2024
Dear Andy, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. However, we apologize for not enough blanket in the room. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Rough nights
The heater was very loud so i didnt sleep much. Then, upstairs, the occupants were up all night stomping and had the tv blasting and blaring music with the door open starting at 6am until 9am.
2 nachten verbleven in februari 2024
Reactie van Management op 20 feb 2024
Dear Guest, I'm sorry to hear about the multiple issues you encountered during your stay. We apologize for the noise disturbance you faced from your upstairs neighbor. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Hanley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Management op 20 feb 2024
Dear Hanley, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Jay, Los Angeles

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awful. There is an empty beer can amongst the dust and dirt. Also there are no blankets. We have two beds and one very thin covering on each bed. The heater turned on with a suspect odor. No top sheets on the bed. It’s 31 degrees outside. Awful stay.
1 nacht verbleven in februari 2024
Reactie van Management op 20 feb 2024
Dear Jay, I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to hear that you were given room with no blankets. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced with room cleanliness. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. Thank You, Motel 6 Big Bear Lake Management

4/10 – Matig

Balmore

1 nacht verbleven in februari 2024
Reactie van Management op 20 feb 2024
Dear Balmore, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 – Redelijk

Dong

Reisde met huisdieren, Reisde met familie en kleine kinderen
Room106 bathroom the ceiling has leaking when 2nd floor guest using shower. We cannot use the toilet and shower at night around 9pm. They offered to Chang the room but I refused because I didn’t want to package all my staff again and too tired
1 nacht verbleven in februari 2024
Reactie van Management op 15 feb 2024
Dear Dong, Thank you for sharing your experience with us. It's unfortunate that you encountered ceiling leak in the bathroom and was not accessible. We understand your decision not to change room offered by our front desk. We apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
You pay what you get
It was clean, fairly new condition, and inexpensive motel. But towel was not enough for number of family, there was no shower mat, non of pillow cases was on, and card key didn’t work next day. Every time I tried to call front desk, there was on other line sound. Room got too hot at night but couldn’t lower the temperature, so we had to open the door to cooled down.
2 nachten verbleven in februari 2024
Reactie van Management op 14 feb 2024
Dear Guest, Thank you for sharing your experience with us, and we appreciate your compliments about the room cleanliness, cost, and condition .We apologize for the inefficient towels you experienced during your stay. It's unfortunate that you also encountered phone disturbance while contacting front desk. We understand how important a good night's sleep is, and we're sorry to hear about the issue with the room heater. Your feedback is valuable, and we will review our room amenities to ensure our guests' comfort. We hope you'll consider staying with us again, and we'll make sure to provide you with a more comfortable experience. Thank you for choosing our hotel. Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Management op 15 feb 2024
Dear Charles, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Use your credit card and check for surprise charges.
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Dear Guest, We apologize for the inconvenience you faced. If you believe there has been extra charge on your credit card please contact us directly at (909) 585 -6666. Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Emanuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s nice and descent place to sleep and quiet
2 nachten verbleven in januari 2024
Reactie van Management op 12 feb 2024
Dear Emanuel, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 – Goed

Akri

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Management op 14 feb 2024
Dear Akri, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Alessandro

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient and easy.
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Dear Alessandro, We're delighted to hear that you had an easy and convenient stay with us! We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 – Uitstekend

Yesenia

Reisde met huisdieren, Reisde met partner
Positief: Voorzieningen
Staff was really friendly, helpful, and responsive when assistance was needed. Rooms are clean and basic. It’s what you expect when you need a nights sleep after hitting the slopes.
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Dear Yesenia, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our staff friendly, helpful, and efficient. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

4/10 – Matig

Axel W.

Negatief: Netheid, personeel en service en comfort kamer
Typical morel 8
So so hotel with the premium price. Looks like this hotel got some communication problems. Found hair and sunflower seed on the bed.
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Dear Axel, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

omar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Management op 24 feb 2024
Dear Omar, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Yuki

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Management op 6 feb 2024
Dear Yuki, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 – Goed

Sharon

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great. However the court yard lights stayed on all night and the black out curtains couldnt even keep the light out. Plus tenants were LOUD, NOISY AND SLAMMING DOORS
1 nacht verbleven in februari 2024
Reactie van Management op 6 feb 2024
Dear Sharon, Thank you for sharing your experience with us, and we appreciate your compliments about the staff. We apologize for the noise disturbance you experienced from your neighbors. It's unfortunate that you also encountered the black out curtain not efficient. We understand how important a good night's sleep is, and we're sorry to hear about the issue with the curtain. Your feedback is valuable, and we will review our room amenities to ensure our guests' comfort. We hope you'll consider staying with us again, and we'll make sure to provide you with a more comfortable and peaceful experience. Thank you for choosing our hotel.Thank You,Motel 6 Big Bear Lake

8/10 – Goed

Veronica

2 nachten verbleven in februari 2024
Reactie van Management op 21 mrt 2024
Dear Veronica, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 – Uitstekend

Diego

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was one of the nicest hotels, for the costs, we stayed in while in Big Bear. It was economical, yet extremely nice.
1 nacht verbleven in januari 2024
Reactie van Management op 3 feb 2024
Dear Diego, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We appreciate your compliment about our hotel being economical and nice. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

2/10 – Ontzettend slecht

Divine

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The toilets had clogged when we were there. They couldn’t offer us a new room and maintenance wasn’t in till later which was pointless because we were going to leave before maintenance could even help. The lobby restroom was out of service too. We literally had to ask for money back or some kind of help for them to finally bring us a plunger . We didn’t get money back. All of their ice machine out of service too.
1 nacht verbleven in januari 2024
Reactie van Management op 3 feb 2024
Dear Divine, I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to hear that you were not offer a new room. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake