Een strijkplank/strijkijzer, gratis wifi, beddengoed

Beoordelingen van Omeo Suites Big Bear

2.5 out of 5
Omeo Suites Big Bear
40598 Big Bear Blvd, Big Bear Lake, CA

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 135 van 446 beoordelingen" "
Gastenscore: 8 - Goed. 79 van 446 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 446 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 446 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 99 van 446 beoordelingen" "

6,6/10

Netheid

7,2/10

Personeel en service

5,6/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Maria

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Items not working chimney
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Bart

1 nacht verbleven in april 2024
Reactie van Jonar op 4 mei 2024
Dear Bart,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

10/10 – Uitstekend

Jose, LOS ANGELES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jonar op 10 apr 2024
Dear Jose,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

6/10 – Redelijk

Traci R

1 nacht verbleven in april 2024
Reactie van Jonar op 10 apr 2024
Dear Traci R,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 – Ontzettend slecht

Meghan

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Honestly not even worthy of 1 star. Photos do not look like actual room. Dirty. Run down.
1 nacht verbleven in maart 2024
Reactie van THANK YOU op 4 apr 2024
"Dear Meghan,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

10/10 – Uitstekend

Jaime

Positief: Personeel en service, voorzieningen
Customer service was very helpful
1 nacht verbleven in maart 2024
Reactie van Omeo Suites Team op 2 apr 2024
Dear Jaime,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites Big Bear. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,

10/10 – Uitstekend

Stanley, Las Vegas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice bathrooms
1 nacht verbleven in maart 2024
Reactie van Jonar op 27 mrt 2024
Dear Stanley,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

2/10 – Ontzettend slecht

Gianna

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Feel asleep at 10pm and we awoke to our TV being turned on at 11. Someone was controlling our TV from outside the room. We tried to turn it off and it would immediately turn back on and start flipping though channels. For 10 minutes we tried to turn off the TV and it would get turned back on until we finally unplugged it. Then at 12:30 we woke up to our overhead light being turned on. We searched around the room for 10 minutes trying to see if it was controlled by a light switch but couldn’t find anything. We had to walk down to the lobby to find a maintence worker. We told him about our issue and he said he had a remote that he was testing out and it must’ve turned on our light. He brought it up to our room and sure enough it worked to turn it off. Extremely weird. Not to mention I pushed the microwave back on the table to make more space for my bags and there was a cigarette butt underneath it. Never had such a bad experience like this. Who wants to wake up at 12:30am before a ski day to your light being turned on with no explanation and no way to turn it off?
Reactie van THANK YOU op 17 mrt 2024
"Dear Gianna,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 – Ontzettend slecht

Mohamed

Negatief: Netheid
Electricity was out. Could not take showe becy
1 nacht verbleven in maart 2024
Reactie van Jonar op 12 mrt 2024
Dear Mohamed,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 – Goed

Lorna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walkable nice place
1 nacht verbleven in maart 2024
Reactie van Jonar op 7 mrt 2024
Dear Lorna,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 – Matig

Pema

Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van THANK YOU op 6 mrt 2024
"Dear Pema,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

6/10 – Redelijk

Liliana

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 27 feb 2024
"Dear Liliana,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

10/10 – Uitstekend

Austin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the convenient location. Close to the village. Check-in was easy. Room was nice. Would defiantly visit again.
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 26 feb 2024
"Dear Austin,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team"

2/10 – Ontzettend slecht

Randun

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van THANK YOU op 26 feb 2024
"Dear Randun,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

4/10 – Matig

Tam

Reisde met familie
Negatief: Comfort kamer
Avoid this place
The room was not cleaned when we arrived. I feel like someone just moved out and we are in immediately, floor is so dirty with hair all over. The tub was bad with soap on the wall and dirty restroom. The feet towel with so much stain on it, definately someone had used, dknt recommend this place at all. I wish i read the reviews before I book
1 nacht verbleven in februari 2024
Reactie van Jonar op 22 feb 2024
Dear Tam,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 – Goed

Osvaldo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
easy access to bus mointainservice, easy access to market and restaurants, good price, good location
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 20 feb 2024
"Dear Osvaldo,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team"

6/10 – Redelijk

Valerie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property was not as shown in photos Pealing paint outlet covers missing floor had not been cleaned (I had to go buy cleaning supplies and clean entire unit trash from full time tenants everywhere and dog poop in front of unit in several places tv did not work cannot believe we paid as much as we did very dissatisfied
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 20 feb 2024
"Dear Valerie,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

8/10 – Goed

Allison

1 nacht verbleven in februari 2024
Reactie van THANK YOU op 20 feb 2024
"Dear Allison ,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team"

6/10 – Redelijk

David

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No one present to check you in. Have to call a number while standing at front desk
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 19 feb 2024
"Dear David,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

8/10 – Goed

Jacqueline

1 nacht verbleven in februari 2024
Reactie van Jonar op 20 mrt 2024
Dear Jacqueline,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 – Matig

Rodolfo

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While me and my family was sleeping some one, in the middle of the night, open the door of our room.
2 nachten verbleven in februari 2024
Reactie van THANK YOU op 19 feb 2024
"Dear Rodolfo,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 – Ontzettend slecht

Clara

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is run down. Management is poor. Maintenance awful. Water leaked constant dropper. Flores wet.
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 18 feb 2024
Dear Clara,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

6/10 – Redelijk

Eric

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Don’t pay more than $129 for the honeymoon suite.
I booked on Hotels.com, and the room was different than the one pictured. I booked three beds, and one of them was a bunkbed. The room looked quaint, and nice when I got in it. I was told that it had three beds when I checked. It was the honeymoon suite. It failed miserably. When I got in the room, there was a queen size bed, and two couches that pulled out to a double bed. When I set up the two additional beds, they literally took up the entire living room, and you couldn’t get into the kitchen area without climbing over the bed. The had no sheets on it and the extra sheets and comforters for the two other beds were non-existent in any. The center room gas burning fireplace did not work. The coffee maker was there but there were no coffee pods or condiments to be found. When I got into the shower, all of the 5 Shower bulk shampoo, conditioner, bath soap, lotion were either empty or had about 5% left in the container. There is no phone in the rooms, and no directions on how to work the TV, heater, ceiling fan. so I had to call the front desk, which nobody answered. Thankfully, the host sent me a text from his personal cell phone to let me know when I could check in. I used that phone number to ask him to bring up extra blankets, coffee the nonworking fireplace. Also I did not know what the Wi-Fi password. I paid $289 for this room. It was worth about $79 at most. I’ve stayed in Marriott suites with an ocean view for that much. I wouldn’t pay more than $130 on a busy season.
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 18 feb 2024
"Dear Eric,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

6/10 – Redelijk

Tyler

Reisde met partner
Negatief: Personeel en service
Check in was supposed to be at 3pm and no one showed up until 3:30 to check people in.
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 18 feb 2024
"Dear Tyler,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 – Ontzettend slecht

Darrin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van THANK YOU op 19 feb 2024
"Dear Darrin,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 – Ontzettend slecht

Joseph

Negatief: Personeel en service
2 nachten verbleven in februari 2024
Reactie van Jonar op 15 feb 2024
Dear Joseph,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 – Ontzettend slecht

David

1 nacht verbleven in februari 2024
Reactie van Jonar op 14 feb 2024
Dear David,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 – Ontzettend slecht

Xiucheng

1 nacht verbleven in februari 2024
Reactie van Jonar op 20 mrt 2024
Dear Xiucheng,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 – Ontzettend slecht

Neri

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good just too stay the night either than that it’s ok but place smelled like pee and it was a broken shower so we didn’t stay
1 nacht verbleven in februari 2024
Reactie van Omeo Suites Team op 12 feb 2024
Dear Neri,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

6/10 – Redelijk

Michelle

Reisde met partner
Positief: Netheid
Si te toca habitación en la parte de abajo, se escucha todo de las habitaciones de arriba
2 nachten verbleven in februari 2024
Reactie van Omeo Suites Team op 7 feb 2024
Dear Michelle,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

4/10 – Matig

Marylin, Los Angeles

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so very friendly. However, absolutely no hot water after leaving “hot” water turned on for 10 minutes, it never turned hot so myself and my kids could not take a warm bath. We visited on February during snowfall. No extra toilet paper as well. This place is understaffed and need to pay their employees much more for all the work they are doing. I witnessed one worker do the check ins and snow plow and housekeeping.
1 nacht verbleven in februari 2024
Reactie van Omeo Suites Team op 5 feb 2024
Dear Marylin,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

6/10 – Redelijk

Matthew

Reisde met een groep, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Property needs alot of work but to sleep after snowboarding wasn’t bad
Reactie van Omeo Suites Team op 2 feb 2024
Dear Matthew,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

4/10 – Matig

Emir

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were ok, however blankets were dirty. Asked housekeeping to change and someone just walked into our room, without knocking as one of my teens was about to get changed. The person was eating and talking with her mouth full asking what was the issue with it, there was a huge stain on it. All the sheets seems as they were not even changed or washed, full of hair. AC did not work, was so hot we had to leave windows and bathroom door open do get in some air. I am glad we only booked for one night. Had stayed at Motels with better rooms cleanliness.
1 nacht verbleven in januari 2024
Reactie van Omeo Suites Team op 29 jan 2024
Dear Emir,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

4/10 – Matig

Philip

1 nacht verbleven in januari 2024
Reactie van Jonar op 20 mrt 2024
Dear Philip,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 – Goed

Lilia

2 nachten verbleven in januari 2024
Reactie van Jonar op 20 mrt 2024
Dear Lilia,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team"

6/10 – Redelijk

Yesica

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Está en muy buena área, pero le hace falta mejor servicio al cliente y un poco más de limpieza
2 nachten verbleven in januari 2024
Reactie van Omeo Suites Team op 29 jan 2024
Dear Yesica,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 – Goed

miguel, cdmx

1 nacht verbleven in januari 2024
Reactie van Jonar op 20 mrt 2024
Dear miguel,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

10/10 – Uitstekend

Rene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EXCELENTE LUGAR
1 nacht verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear Rene,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

8/10 – Goed

Zackary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice rooms good staff!
1 nacht verbleven in december 2023
Reactie van Jonar op 13 feb 2024
Dear Zackary,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

2/10 – Ontzettend slecht

Ethan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cheapest place around, but cheap for a reason
Our first room was still dirty from the people before us: messy bed, wet towels, and some contact lenses on the desk and the floor. The TV remote also did not work (minor issue compared to everything else though). It seems like there is a bad issue with employment rn, since they only had two people doing everything for housekeeping and check in. We asked for them to clean up the room and came back 3 hours later hoping to go to bed, but they just moved us to a new room with smaller beds and a faulty heater. Also, you can hear everything that goes on upstairs in the first floor rooms, which made it hard to sleep. The staff was kind enough, but there wasn't enough people to really be helpful with any of the issues we faced. Cool lounge area in the lobby tho, I'll give it a star for having a foosball table. Overall, pretty crappy stay, but it wad the cheapest option available
1 nacht verbleven in januari 2024
Reactie van Omeo Suites Team op 24 jan 2024
Dear Ethan,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

8/10 – Goed

Nikka

Reisde met een groep
Positief: Personeel en service, voorzieningen
.
1 nacht verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear Nikka,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 – Matig

cherie

1 nacht verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear cherie,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 – Ontzettend slecht

Madeleine

Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear Madeleine,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

6/10 – Redelijk

Bobby

Reisde met familie
Just an average motel. The room was ok. Beds were comfortable. The shower water temp was scalding hot and would not adjust. Sheets did not look like they were clean. We asked for soap and shampoo to be refilled but it never happened. Not sure if the fireplace worked as there was no obvious way to turn it on but we didn’t ask.
2 nachten verbleven in januari 2024
Reactie van Rob op 16 jan 2024
hi Bobby, i want to apologize for not meeting your expectations, we try to be accommodating, and unfortunately sometimes improvements could be made, but we appreciate your input. I personally went to your room, on a couple different occasions to fill your shampoo and soap but i must have missed you as nobody answered the door when i knocked. again, i do apologize for the inconvenience i hope if you return we can have a chance to meet and even exceed expectations. i can offer you a 10% discount on a future accommodation, if you would be willing to give us the chance to give you a more enjoyable experience. hope to see you again soon!Rob M. Manager

8/10 – Goed

Elodia

1 nacht verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear Elodia,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear Paul,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 – Matig

Judianne

Reisde met familie
One Night Stand Hotel
It was ok for a 1 night stay only. You could hear the people talking in their rooms from each side. The microwave only worked for 10 sec. Intervals?? The heater even when turned off, kept the room hot? Air conditioner didn’t work- luckily there was a fan we used to keep the room cool. Overall, not a good experience . Would personally, not stay there , again. 2 star after remembering the above!!
1 nacht verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear Judianne,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 – Goed

Eusebio

..
1 nacht verbleven in januari 2024
Reactie van Jonar op 13 feb 2024
Dear Eusebio,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

8/10 – Goed

Nafisa

Reisde met partner, Reisde met familie
Positief: Netheid
The property was pretty clean and kept well. The management was helpful. The neighboring residents were loud, though, which made our stay a little unpleasant.
1 nacht verbleven in december 2023
Reactie van Jonar op 13 feb 2024
Dear Nafisa,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 – Matig

Emmanuel

2 nachten verbleven in december 2023
Reactie van Jonar op 13 feb 2024
Dear Emmanuel,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team