We appreciate your valuable feedback. We're sorry to learn that your recent stay didn't meet your expectations. We understand your concerns regarding the property's age and the closure of our restaurant/bar. As part of our transition to becoming a Holiday Inn Express, we've made adjustments to our amenities, including replacing the restaurant/bar with a continental breakfast offering. We apologize if this change affected your experience, and we're actively working to ensure that our breakfast exceeds expectations. Your comments are essential in helping us improve, and we hope for the opportunity to better serve you in the future.

We apologize for any inconvenience caused by the elevator situation. We understand the frustration of having just one elevator operational when there are two available. Rest assured, we're actively addressing this matter to ensure smoother operations in the future. Your feedback is invaluable, and we appreciate your patience as we work to resolve this issue promptly.

We're sorry to see that your experience fell short of expectations. If you have any specific feedback or concerns you'd like to share with us, please feel free to reach out. We value your input and aim to improve based on your feedback.

Thank you for the perfect rating! We're thrilled to know that you had a great experience with us. If you have any specific feedback or suggestions for improvement, feel free to share them with us. We look forward to serving you again soon!

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your check-in process was smooth and enjoyable, and that our staff made you feel welcome and assisted you effectively.Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we were able to meet your expectations.We truly appreciate your kind words and your willingness to stay with us again. We look forward to welcoming you back and ensuring that your next stay is just as wonderful as this one.

Thank you so much for taking the time to share your experience with us! We are incredibly touched by your kind words and are thrilled to hear that you and Bella had such a wonderful stay with us at Holiday Inn.Our team takes great pride in providing exceptional service to all of our guests, including those with service animals like Bella. We're delighted to hear that each member of our staff went above and beyond to ensure that you felt welcomed, cared for, and valued throughout your entire stay.It warms our hearts to hear that you felt like part of our family during your time here. Building meaningful connections with our guests is something we strive for, and we're thrilled that we were able to achieve that with you.We understand the importance of prompt assistance and are glad that we could meet your needs promptly and efficiently. Your comfort and satisfaction are our top priorities.And as for reaching out to return your forgotten items, it's all part of our commitment to providing exceptional service and ensuring that every aspect of your stay is memorable for all the right reasons.We can't thank you enough for choosing to stay with us, and we're honored to have the opportunity to welcome you back each time you visit Big Rapids. We're already looking forward to your next stay!

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms to be clean and pleasant, and that our staff provided you with friendly service.Maintaining a high standard of cleanliness and ensuring our guests feel comfortable during their stay are top priorities for us. We're pleased that we were able to meet your expectations in this regard.If there's anything specific you enjoyed about your stay or any areas where you feel we could improve, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to continuously enhance the experience for our guests.We hope to have the pleasure of welcoming you back again in the future.

Thank you for taking the time to share your feedback with us, and we sincerely apologize for the disappointing experience you had during your recent stay at our Holiday Inn location.We're truly sorry to hear about the cleanliness issues you encountered in your room, including the presence of cobwebs and a hair in the shower. This is certainly not up to our standards, and we understand the frustration and inconvenience it caused you.We appreciate you bringing these concerns to our attention, and we regret that we weren't able to address them to your satisfaction during your stay. Offering you a room move was the least we could do to rectify the situation, but we understand your reluctance given the late hour and the fact that you were already settled in.We want to assure you that we take cleanliness and hygiene very seriously, and we have addressed this matter with our housekeeping team to ensure that such lapses in cleanliness do not happen again in the future.Your feedback is incredibly valuable to us as it helps us identify areas for improvement, and we apologize for falling short of your expectations. We understand your disappointment and frustration, and we would like to make things right for you.Please accept our sincerest apologies, and we would like to offer you a complementary free night or a refund for your recent stay. We value your loyalty as a frequent traveler to Big Rapids, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and that our staff provided friendly and helpful service during your visit.We apologize for any inconvenience caused by the ongoing remodeling work at our location. While we strive to minimize disruptions to our guests during renovations, we understand that the condition of the parking lot and entry may have detracted from your overall experience.Please know that we are actively working to improve these areas and appreciate your patience and understanding during this time of transition. Your feedback is valuable to us as we continue to make enhancements to our property.We hope that despite these temporary inconveniences, you were still able to enjoy your stay with us. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to let us know.We appreciate your business and hope to have the opportunity to welcome you back in the future to experience the improvements we've made.

Thank you for taking the time to share your feedback with us. We're glad to hear that our location was perfect for your needs, but we are deeply sorry to learn about the cleanliness issues you encountered during your stay.We understand how important a clean and comfortable room is for our guests, and we sincerely apologize for falling short of your expectations in this regard. Please rest assured that we take your feedback seriously and have addressed these concerns with our housekeeping team to prevent similar issues from occurring in the future.We strive to provide a high standard of cleanliness and attention to detail in all areas of our hotel, and we regret that we did not meet this standard during your stay. Your comfort and satisfaction are our top priorities, and we are committed to making improvements based on your feedback.We would like to extend our sincerest apologies for any inconvenience or discomfort this may have caused you. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.We appreciate your business and hope to have the opportunity to welcome you back in the future for a much-improved experience.

Thank you so much for the positive feedback. It's so very much appreciated.

Thank you for taking the time to share your feedback. it is greatly appreciated.

I'm very pleased that checking in and out was pleasant, also very disheartened to hear of your distress during your stay. I hope you will give us a chance in the future to show you this stay was not a typical one here.

Thanks for the review your time is very valuable.

Thank you for your feedback

Thank you for taking the time to give us some feedback. It does help us tremendously.

Dear Valued Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your insights as they help us understand both what we're doing well and where we need to improve.We're pleased to hear that our hotel's central location, proximity to the university, and accessibility to various amenities were convenient for you during your stay.We apologize for the inconvenience caused by one of the elevators being down for maintenance. We understand that this may have led to longer wait times, and we're working diligently to ensure such occurrences are minimized in the future.We're also sorry to hear about the issues with your room, including the non-functional phone and the presence of garbage. This does not meet our standards, and we will be addressing these concerns with our housekeeping and maintenance teams to prevent such issues from recurring.Your feedback is invaluable to us and is essential in helping us make the necessary improvements. We thank you for sharing your experiences with us, and we will take your input seriously as we continually strive to enhance the guest experience.To our staff, we will use your feedback as an opportunity to learn and grow, focusing on providing the best service possible. Please accept our apologies for any inconveniences you encountered during your stay, and rest assured that we are committed to making the necessary improvements.Thank you for choosing our hotel, and we hope to welcome you back in the future with a more enjoyable and hassle-free experience.Sincerely,

I am very sorry you feel this way and hope you will give us another opportunity to host you in the future.

Dear Valued Guest,We appreciate your feedback regarding your recent stay with us, and we apologize for any inconvenience you experienced during your check-in.We're sorry to hear that your overall experience was just okay and that it didn't meet your expectations of a more special stay. Please know that we take your comments seriously and will use them to identify areas where we can improve our guest experience.We also regret the hiccup with the second room reservation, which resulted in anxiety at check-in. Such issues are not representative of the level of service we aim to provide. We will review our reservation processes to ensure that such errors are minimized in the future.We genuinely appreciate your patience and understanding, and we hope you will consider giving us another opportunity to provide you with an improved and more satisfying stay.Thank you for choosing our hotel, and we look forward to the chance to better serve you in the future.Sincerely,

Dear Valued Guest,We would like to express our sincere gratitude for your valuable feedback regarding your recent stay at our hotel. Your comments are crucial to us in our ongoing efforts to improve and enhance the guest experience.We have taken note of your concerns about the wear and tear in the room, furniture, and rugs. Our team is actively working to address these issues and make necessary improvements to ensure that our accommodations are in top condition.We understand that you expected a more comfortable bed based on your experiences in other Holiday Inn Express hotels, and we apologize for any discomfort you may have experienced. We are actively looking into improving our bedding to provide a more restful night's sleep.Your remarks about bathroom caulking, spider webs, and cleaning standards have been shared with our housekeeping team, and we are committed to ensuring that a higher level of cleanliness and attention to detail is maintained throughout the hotel.We also appreciate your input on toiletries and toilet paper and will consider your suggestions for enhancing the guest experience.Regarding pricing, we understand your concern, and we regularly review our rates to ensure they align with the value we offer. We appreciate your feedback in this regard.Your comments have been shared with our staff, and we will use your feedback as a valuable tool for improvement. We strive to provide the best possible experience for our guests, and your input is a crucial part of that process.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an improved experience that exceeds your expectations.Sincerely,