Paviljoen

Beoordelingen van Super 8 by Wyndham Big Rapids

2 out of 5
Super 8 by Wyndham Big Rapids
845 Water Tower Rd, Big Rapids, MI

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 197 van 772 beoordelingen" "
Gastenscore: 8 - Goed. 303 van 772 beoordelingen" "
Gastenscore: 6 - Redelijk. 161 van 772 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 772 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 772 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Sarah

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Was so dirty and smelled so bad
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Sarah, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us and will be shared with our team for review. We strive to provide a pleasant environment for all our guests. Thank you for bringing this to our attention.

8/10 – Goed

Brenda

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
No elevators.
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Brenda,We appreciate your feedback regarding the elevator. Please feel free to reach out to our management team with any further comments or concerns about your stay. Thank you for choosing our hotel for your accommodation.

10/10 – Uitstekend

cheryl

1 nacht verbleven in maart 2024
Reactie van Manager op 14 apr 2024
Hello cheryl,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 – Goed

Molly

It wasn’t dirty per say, but it wasn’t the Ritz. Beds were on a metal frame so they were pretty noisy. The pool was nice!!
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Molly,We appreciate your feedback on your recent stay. Your comments will help us improve our services. We're glad you enjoyed the pool during your time here. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

10/10 – Uitstekend

Kristin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have never been to the area. This was a very good, central location. Close to several restaurants. Good customer service. Clean. Comfortable bed.
2 nachten verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Kristin,We are pleased to hear that you enjoyed our central location and experienced good customer service during your stay with us. It's great to know that you found the hotel clean and that you had a comfortable night's rest on our beds. We hope your visit to the area was memorable and we look forward to welcoming you back in the future.

8/10 – Goed

Edwin

Zakenreiziger
Positief: Netheid, personeel en service
If i had a different room my rating would of been higher but being i had the room by the main stairs and the pool it was anything but a restful nights sleep. Room was very clean and nice however the smell of chlorine and the pounding of feet up and down stairs did not make for an enjoyable stay.
1 nacht verbleven in februari 2024
Reactie van Manager op 28 feb 2024
Hello Edwin,We appreciate your feedback and are glad you found the room clean and nice. We regret any inconvenience caused by noise disturbances near your room but will share your thoughts with our team for future improvements. Rest assured, your comments are valued to enhance our guests' overall experience.

10/10 – Uitstekend

Delbert

1 nacht verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Delbert,We are thrilled to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another enjoyable experience.

10/10 – Uitstekend

Jordan

1 nacht verbleven in februari 2024
Reactie van Manager op 23 feb 2024
Hello Jordan,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic stay!

8/10 – Goed

Todd

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Manager op 20 feb 2024
Hello Todd,We're thrilled you enjoyed your stay with us! Should you have any suggestions or concerns, please feel free to contact us directly. We look forward to welcoming you back soon!

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good property. May stay at hotel in future.
1 nacht verbleven in februari 2024
Reactie van Manager op 8 feb 2024
Hello Michael,Thank you for staying with us and for your kind review. We are delighted to hear that you had a good experience at our property. We look forward to welcoming you back in the future.

8/10 – Goed

Shana, Holton

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Kids loved the pool, wish there was a hot tub but it had been cemented in. Will stay here again though.
1 nacht verbleven in december 2023
Reactie van Manager op 27 jan 2024
Hello Shana,Thank you for your positive feedback regarding our pool. We're glad to hear that your kids enjoyed it. While we no longer have a hot tub available, we appreciate your understanding. We hope to welcome you back for another great stay in the future.

10/10 – Uitstekend

Joe

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Manager op 22 jan 2024
Hello Joe,Thank you for choosing to stay at our hotel. We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service, ensuring that our guests have a memorable and enjoyable stay. We hope to have the pleasure of welcoming you back in the near future.

2/10 – Ontzettend slecht

Samantha

Negatief: Personeel en service, voorzieningen
1 nacht verbleven in januari 2024
Reactie van Manager op 16 jan 2024
Hello Samantha, We apologize for any inconvenience you experienced during your stay. We encourage you to please reach out to us directly with any specific feedback you may have, as we take guests' concerns seriously and would appreciate the opportunity to address them. We strive to provide a positive experience for all our guests and we hope to have the chance to welcome you back in the future.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Manager op 14 jan 2024
Dear Guest,Thank you for choosing our hotel for your stay! We appreciate your support and are glad to hear that you had a positive experience with us. If there is anything else we can do to improve your future stays, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Laureen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Manager op 12 jan 2024
Hello Laureen,Thank you for choosing to stay with us! We're thrilled to hear that you had an astounding experience during your time at our hotel. It was our pleasure to provide you with excellent service and a memorable stay. We hope to welcome you back in the future for another fantastic stay.

2/10 – Ontzettend slecht

Aaron

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Christmas Trip
Our room was freezing, and the bedding was horribly stained.
1 nacht verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Aaron, We apologize for any discomfort you experienced during your stay and for any inconvenience caused by the condition of the bedding. Our team strives to provide a comfortable and clean environment, and we take your feedback seriously. We encourage guests to reach out to us directly during their stay so that we can promptly address any concerns. We appreciate your feedback and will use it to improve our services.

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The night clerk that checked us in was very friendly and super nice. She made us feel very Blessed. She deserves a super nice Thank you for being so kind💕
1 nacht verbleven in december 2023
Reactie van Manager op 28 dec 2023
Hello Linda,Thank you for your kind words about our night clerk! We are delighted to hear that she provided you with a friendly and pleasant check-in experience. Your appreciation will be shared with her as a token of our gratitude. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

MICHAEL, GALESBURG

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 17 dec 2023
Hello MICHAEL,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service, and we are thrilled that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 – Matig

Kaylen

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 10 dec 2023
Hello Kaylen,We're sorry to hear that you did not have the best experience during your stay. We value your opinion and encourage you to reach out to our hotel directly to share any specific feedback you may have, so that we can address any issues and improve for future guests.

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Manager op 7 dec 2023
Hello Donald,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and create memorable moments for our guests. Should you have any further feedback or if there is anything else we can assist you with, please feel free to contact us directly. We hope to welcome you back soon!

8/10 – Goed

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in november 2023
Reactie van Manager op 2 dec 2023
Hello Eric,After reading your review, we appreciate your feedback and apologize for any inconveniences you may have experienced during your stay. We strive to provide a pleasant and comfortable stay for all our guests, and we value your comments as an opportunity for improvement. We encourage you to contact our management team directly to discuss your concerns further. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

8/10 – Goed

Denzel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for one night and enjoyed the nice size room and bed along with the included breakfast in the morning. Not many frills but definitely worth the price.
1 nacht verbleven in november 2023
Reactie van Manager op 28 nov 2023
Hello Denzel,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you enjoyed our spacious room and comfortable bed, as well as our complimentary breakfast. We strive to provide great value for our guests, and we're glad to know that you found us worth the price. We hope to welcome you back again in the future.

8/10 – Goed

Jan Gilbert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our stay.
1 nacht verbleven in november 2023
Reactie van Manager op 23 nov 2023
Hello Jan Gilbert,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an enjoyable experience with us. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.

6/10 – Redelijk

Katelynn

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Manager op 11 nov 2023
Hello Katelynn,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team will review your comments and take them into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Value at Super 8 Big Rapids
Had a great stay at Super 8. This property is fairly new and well maintained. Staff was friendly, and there are a lot of good food options nearby. A great value!
2 nachten verbleven in oktober 2023
Reactie van Manager op 26 okt 2023
Hello John,Thank you for choosing Super 8 for your stay! We're pleased to hear that you enjoyed our well-maintained property and friendly staff. We hope to welcome you back soon for another great value experience!

8/10 – Goed

Jay

1 nacht verbleven in oktober 2023
Reactie van Manager op 24 okt 2023
Hello Jay,Thank you for your positive rating! We appreciate your feedback.

10/10 – Uitstekend

Radmila

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it was ok
1 nacht verbleven in oktober 2023
Reactie van Manager op 22 okt 2023
Hello Radmila,Thank you for your feedback. We appreciate your comments and hope to provide you with an even better experience in the future.

10/10 – Uitstekend

maximilian

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean breakfast area
1 nacht verbleven in oktober 2023
Reactie van Manager op 17 okt 2023
Hi Maximilian,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

10/10 – Uitstekend

Lisa

1 nacht verbleven in oktober 2023
Reactie van Manager op 1 nov 2023
Hello Lisa,Thank you for taking the time to share your positive experience! We strive to provide exceptional service and are thrilled that we were able to exceed your expectations. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Aniriya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice hotel great price and comfy
1 nacht verbleven in oktober 2023
Reactie van Manager op 10 okt 2023
Hi Aniriya,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and affordable. We appreciate your compliments and humbly request a return visit.

10/10 – Uitstekend

Brandy, Muskegon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Manager op 9 okt 2023
Hello Brandy,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 – Uitstekend

Laurie, Swartz Creek

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice and convenient and friendly staff
1 nacht verbleven in oktober 2023
Reactie van Manager op 10 okt 2023
Hi Laurie,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 – Uitstekend

MICHAEL

1 nacht verbleven in oktober 2023
Reactie van Manager op 7 okt 2023
Hello MICHAEL,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 – Goed

Russell

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Manager op 4 okt 2023
Hello Russell,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 – Goed

jill

1 nacht verbleven in september 2023
Reactie van Manager op 30 sep 2023
Hello jill,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 – Ontzettend slecht

hannah

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not good.
Breakfast wasn’t good. Hot tub was closed. Room had a bad smell. Stain on bedding. Shower was dirty. Walls were thin so you could hear the room next to you.
2 nachten verbleven in september 2023
Reactie van Manager op 19 sep 2023
Hello hannah ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice room
The room was nice and clean. The bed was very comfortable.
1 nacht verbleven in september 2023
Reactie van Manager op 19 sep 2023
Hi Crystal,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy & fast check in No elevators - hard with luggage & 3 kids
1 nacht verbleven in september 2023
Reactie van Manager op 6 sep 2023
Hello Jennifer,Thank you for being a valued guest and for providing us the feedback regarding our elevators. We hope to see you again in the future. Thank you for your valuable business.

6/10 – Redelijk

Craig

Reisde met familie
Positief: Voorzieningen
The pavilion outside in the back had somebody smoking weed in it almost every time we went in and out of the building. We aren’t prudes by any means, but it was just kind of a turn off. The pillows could’ve used a little bit of fluff to them. But then again, we got what we paid for. The breakfast area was good and clean. The room was good and clean and the one staff person we met at the desk was polite and courteous. We will be staying there again.
1 nacht verbleven in augustus 2023
Reactie van Manager op 2 sep 2023
Hello Craig,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 – Goed

Angella

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Manager op 31 aug 2023
Hello Angella,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 – Uitstekend

James C

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, clean, and affordable place to stay. The staff was accommodating and very helpful. Perfect for an overnight stay while on the road.
1 nacht verbleven in augustus 2023
Reactie van Manager op 16 aug 2023
Hi James,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

2/10 – Ontzettend slecht

Raphael

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Manager op 15 aug 2023
Hello Raphael, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 – Goed

Mike

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Staff excellent, clean facility, but bathroom very small, otherwise would rate this facility excellent.
6 nachten verbleven in juli 2023
Reactie van Manager op 8 aug 2023
Hello Mike,Thank you for taking the time to share your comments regarding our staff and your comments about our rate. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 – Uitstekend

John

1 nacht verbleven in augustus 2023
Reactie van Manager op 27 aug 2023
Hello John,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

2/10 – Ontzettend slecht

ANGELA

1 nacht verbleven in juli 2023
Reactie van Manager op 18 aug 2023
Hello ANGELA, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 – Uitstekend

Jacquelyn

1 nacht verbleven in juli 2023
Reactie van Manager op 9 aug 2023
Hello Jacquelyn,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 – Redelijk

Harry

Zakenreiziger
Positief: Personeel en service
I booked this hotel because of the Wyndham name, but it was basically an old Motel 8 that was fixed up a little. Everything is a bit old and outdated, which made up feel like it was dirty. Breakfast should not even be advertised. It was a lot of $$ for a dingy room.
1 nacht verbleven in juli 2023
Reactie van Manager op 19 jul 2023
Hello Harry, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 – Matig

Jason

Reisde met familie en kleine kinderen
Negatief: Netheid
The beds were horribly uncomfortable! The breakfast was gross, yogurt was out dated, or just left in the fridge unplugged.
1 nacht verbleven in juli 2023
Reactie van Manager op 10 jul 2023
Hello Jason, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

10/10 – Uitstekend

Eileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful landscaping/plants.
4 nachten verbleven in juni 2023
Reactie van Manager op 2 jul 2023
Hello Eileen,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 – Matig

Anne, East Lansing

Reisde met familie
Negatief: Netheid
We rented 3 rooms. They all smelled funky.
1 nacht verbleven in juni 2023
Reactie van Manager op 30 jun 2023
Hello Anne, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.