Thank you for your feedback about your recent stay with us. I am sorry to hear your stay wasn't up to our standards. All accusations against my staff will be investigated, this is not something we take lightly. The tubs are chipping paint, we had them all painted and this is the result that is happening. We do have arrangements for the company to come back and fix the problem. Again, I do apologize for the problems during your stay.

Thank you for the great review. We are happy to hear you enjoyed your stay with our hotel. We look forward to having you stay with us again.

Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize that the cleanliness standards were not up to standards. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary.

Thank you for your feedback we appreciate your business and your concerns have been noted and will be addressed. We hope in the future we can provide you with a better experience.

Thank you very much for the review and rating, and for letting us know about the issue so we can get it fixed. We look forward to having you stay with us again in the future!Mandi

Thank you so much for the review, we are definitely getting the tubs taken care of soon! We hope to have you stay with us again in the future!Mandi

Thank you very much for the review, rating, and kind words! We look forward to having you stay with us again in the future!Mandi

Thank you very much for the review and rating! We look forward to having you stay with us again in the future!Mandi

Thank you very much for your review, and for letting us know about the issues, we appreciate your time and you staying with us! We look forward to having you stay with us again in the future!Mandi

Thank you very much for your review! We look forward to having you stay with us again in the future!Mandi

Thank you very much for your review! We look forward to having you stay with us again in the future!Mandi

Thank you very much for the review and rating! We look forward to having you again in the future!Mandi

Thank you for the review and for staying with us! We look forward to having you again in the future!Mandi

Sorry about that, we are working on it this week still! Thank you so much for the review though, and hope to have you stay again with us in the future!Mandi

Hi, I'm so sorry to hear this! Please know all concerns wil be addressed, and we do thank you for staying and your review. We also hope to have you back at a future date, thank you again!Mandi

Thank you very much for the review... and I'm sorry to hear you weren't completely satisfied. Thank you very much for letting us know though.Mandi

Thank you so much for such a nice review and rating! We look forward to having you stay with us again in the future!Mandi

Thank you very much for the rating! We look forward to having you stay with us again in the future, and always feel free to contact us with anything you may need before, during, or after your stay!Mandi

Thank you so much for the rating and review... and the kind words! We look forward to having you stay with us again in the future!Mandi

Thank you very much for your review! We're glad you enjoyed your stay, and we of course look forward to having you again in the future! MandiP.S.. extra thanks for the comment about our staff :)

Thank you very much for the review! We look forward to having you stay again in the future! Mandi

Thank you very much for the review! We look forward to having you stay again in the future! Mandi

Thank you so much for your review and kind words! We really value our hotel and staff, and of course our guests! We look forward to having you stay again with us in the future!Mandi

Thank you very much for your review! We look forward to having you stay again in the future!Mandi

Thank you for your review! We look forward to having you again in the future!Mandi

Thank you very much for your review, and for your honest feedback. We'll absolutely be looking into all concerns you've mentioned here... and I'm very sorry it seemed like our front desk staff wasn't concerned, I promise we do care! I hope we can accommodate you better in the future! Mandi

Thank you for your review, we will definitely be looking into everything listed here! We appreciate your honesty and hope to have you join us again in the future!Mandi

Thank you for the review, and for staying with us! We look forward to having you again in the future!Mandi

Hi Aimee, thank you for the review and for staying with us, despite our hot tub being unavailable... we do apologize, and hope to have it back up and running soon! We look forward to having you stay again in the future!Mandi

Thank you for the 10/10 review! We look forward to having you stay with us again in the future!Mandi

Hello! Thank you for the rating, we hope to have you stay again with us in the future!Mandi

Thank you so much for the kind words... I'll be sure to let Kristen know, as she checked you in :) We look forward to your future stays with us! Mandi

Thank you for staying with us!Mandi

Thank you very much for staying, and for the review. I completely understand the disappointment regarding our hot tub being closed while you were here, and do apologize. Hopefully you were able to take advantage of our sauna during your stay, though! I invite you to come back to see us again in the future!Mandi

Thank you for the kind words, and for staying!We look forward to having you again in the future!Mandi

I apologise you seemed to dislike your stay please let us know how we can work to improve things in the future.

Thank you for your review and letting us know, we are addressing both issues... And I'll be sure to let Bev know you were happy with her service!We look forward to having you again!Mandi

Thank you so much for the kind words, I'll be sure to let Jean know. We're happy to have you!Mandi

Dear Tara,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Thank you for the feedback about your recent stay. We are happy to hear you enjoyed your time with us. We look forward to having you stay again.

Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. The hot tub is down due to the heater not working. All claims against this property will be further investigated and corrected where necessary.

Thank you for you 5 star review. We are glad you enjoyed your stay with us. We hope to have you stay again.

Thank you for the great review. We are glad you love to stay with us. Thank you for choosing us for your lodging needs.

Thank you for your feedback about your recent stay with our hotel. We are glad your stay was comfortable. We hope to have you stay with us again.

Thank you for letting us know about your recent stay with us. We are glad your stay was great. We look forward to having you stay with us again.

Thank you for the great review. We are happy to hear your stay was comfortable. We hope to have you stay with us again

Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We look forward to having you to stay with us again.

Thank you for your feedback. We are glad your stay was good and hope to have you stay again.

Thank you for taking the time to give us your feedback. We do our best to read every message. It is always rewarding to our team here at Americas Best Value Inn & Suites of Birch Run to know we've made our guests' stay very special. We appreciate your business and we look forward to serving you again!