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Beoordelingen van Holiday Inn Express Birch Run - Frankenmuth Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Birch Run - Frankenmuth Area, an IHG Hotel
12150 Dixie Hwy, Birch Run, MI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 587 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 28 van 1000 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Stephen

Positief: Personeel en service
Negatief: Netheid
The location and price was okay. The staff was very nice. I didn’t like that there was hair on the bathroom floor when we checked in. And also something left in the garbage. I could smell someone smoking and that was gross. I guess non smoking isn’t enforced. The air conditioner was also very loud.
2 nachten verbleven in mei 2024
Reactie van Kurt - General Manager op 28 mei 2024
Hello Stephen,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff nice and our location and pricing to your liking. Please be sure to bring any concerns to the attention of Front Desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Caitlin

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Kurt -General Manager op 28 mei 2024
Hello Caitlin,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

4/10 – Matig

Miranda

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was in rough condition and dirty but bed was clean and fine. The room also smelled like it was recently smoked in despite being a non-smoking room. It was hot and the AC was not on in the lobby so it was hot and sticky.
1 nacht verbleven in mei 2024
Reactie van Kurt -General Manager op 28 mei 2024
Hello Miranda,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found your bed clean and comfort. Please be sure to bring any concerns to the attention of Front Desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 – Goed

Phil

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Average hotel at best … staff was good breakfast was good
1 nacht verbleven in mei 2024
Reactie van Kurt -General Manager op 24 mei 2024
Hello Phil,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff and breakfast were good during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Food is excellent. Clean pool. Working hot tub Nice rooms. Friendly.
1 nacht verbleven in mei 2024
Reactie van Kurt -General Manager op 17 mei 2024
Hello Christopher,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our food excellent, our pool clean and enjoyed our friendly staff. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 – Goed

Laura, Byron

Reisde met partner
Positief: Personeel en service
The temperature settings kept the room fluctuating between too warm and too cold. No option to simply run the fan to keep the air moving.
1 nacht verbleven in mei 2024
Reactie van Kurt -General manager op 14 mei 2024
Hello Laura,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Joe

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the staff!
1 nacht verbleven in mei 2024
Reactie van Kurt -General Manager op 12 mei 2024
Hello Joe,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our staff. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. The room was quiet, very comfortable and clean. Breakfast was good. This is my second time staying here and both times were a positive experience. I would recommend staying here.
1 nacht verbleven in mei 2024
Reactie van Kurt -General Manager op 11 mei 2024
Hello Jill,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our staff and found our hotel quiet , comfortable and clean. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 – Goed

Michael, Warren

1 nacht verbleven in april 2024
Reactie van Kurt -Genral Manager op 14 mei 2024
Hello Michael,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Claudio

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very nice place to stay. The breakfast was fantastic. The staff was amazing kind helpful definitely will stay there again.
2 nachten verbleven in april 2024
Reactie van Kurt -General Manager op 21 apr 2024
Hello Claudio,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Jeri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, quiet, nice breakfast buffet.
1 nacht verbleven in april 2024
Reactie van Kurt -General Manager op 21 apr 2024
Hello Jeri,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our hotel clean and quiet and enjoyed our breakfast. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Jaqueline

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We love the receptionist ! She was so helpful and sweet.
1 nacht verbleven in april 2024
Reactie van Kurt -General Manager op 20 apr 2024
Hello Jaqueline, Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found Sahara helpful and sweet. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Deborah

1 nacht verbleven in april 2024
Reactie van Kurt -General Manager op 1 mei 2024
Hello Deborah,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Pauline, Essex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant informative staff at check in
1 nacht verbleven in april 2024
Reactie van Kurt -General Manager op 11 apr 2024
Hello Pauline,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff informative and pleasant. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They had a buffet breakfast with many choices
1 nacht verbleven in april 2024
Reactie van Kurt -General Mananger op 11 apr 2024
Hello William,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our breakfast selection. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

LaShonda

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Served it’s purpose, comfy beds.
3 nachten verbleven in april 2024
Reactie van Kurt -General Manager op 11 apr 2024
Hello LAShonda,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

6/10 – Redelijk

Christy

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Front desk Sierra was great but rooms not ready at 3 as promised due to staffing issues
1 nacht verbleven in april 2024
Reactie van Kurt -General Manager op 7 apr 2024
Hello Christy,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comment. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Joe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love
1 nacht verbleven in april 2024
Reactie van Kurt -General Manager op 7 apr 2024
Hello Joe,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Brooke

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Love the staff! So friendly and lovely!
1 nacht verbleven in maart 2024
Reactie van Kurt -General Manager op 18 mrt 2024
Hello Brooke,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our staff friendly. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

8/10 – Goed

Cliff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Adjacent to Birch Run Outlet Mall. Very good breakfast.
1 nacht verbleven in maart 2024
Reactie van Kurt -General Manager op 16 mrt 2024
Hello Cliff,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location convenient and enjoyed our breakfaast. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Jessica Kay, Okc

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great room and easy access to highway and shopping
3 nachten verbleven in maart 2024
Reactie van Kurt -General Manager op 12 mrt 2024
Hello Jessica Kay,Thank you for your choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager

10/10 – Uitstekend

Sandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to birch run
1 nacht verbleven in maart 2024
Reactie van Kurt -General Manager op 10 mrt 2024
Hello Sandra,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Katelynn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice breakfast options, easy check in and check out, needed some help in my room and they came immediately. The pool is nice and the jacuzzi is big and relaxing.
1 nacht verbleven in februari 2024
Reactie van Kurt -General Manager op 4 mrt 2024
Hello Katelynn,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed staying with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Mohammad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Kurt -General Manager op 1 mrt 2024
Hello Mohammad,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

neil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location to Birch Run and Frankenmuth.
1 nacht verbleven in februari 2024
Reactie van Kurt -General Manager op 25 feb 2024
Hello neil,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Redelijk

Michael

Positief: Staat van de accommodatie en faciliteiten
It’s nice and I’m a good location
1 nacht verbleven in februari 2024
Reactie van Kurt -General Manager op 20 feb 2024
Hello Michael,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient and our hotel nice. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Stay
The front staff who checked me in was amazing. The room was nice. But for having 4 guests there was only 3 towels for two nights. The pool area ran out of towels the second night. Very much enjoyed my stay but might want to check the room because I left with red bumps up and down my left arm.
2 nachten verbleven in februari 2024
Reactie van Kurt -General Manager op 20 feb 2024
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing and your room nice. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
This was mine and my spouses first Valentine's together and his first time staying in a hotel. When i got there to check in around 7-730pm the lady working the counter, i think her name was Rachel. Was so friendly and helpful. I am not normally one to speak to people longer then i need to and i stood there speaking with her for a little while. The room was in perfect condition and everything i had expected. My spouse was very impressed as well and stated that he had always wanted to stay at this hotel.
1 nacht verbleven in februari 2024
Reactie van Kurt -General Manager op 20 feb 2024
Hello Amanda,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us and found our staff friendly and personable. I will share your comments with them and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Goed

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Enjoyed it
2 nachten verbleven in februari 2024
Reactie van Kurt -General Manager op 20 feb 2024
Hello Mark,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 – Ontzettend slecht

Sara

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool area uncontrolled, not watched kids jumping off spa wall that clearly says stay off and foot being thrown from one end to.the spa end
1 nacht verbleven in februari 2024
Reactie van Kurt -General Manager op 11 feb 2024
Hello Sara,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests take the time to let us know how we are doing. I would like to apologize for the conditions you experienced with our pool area. I also apologize for the inconsiderateness of other guests and their total disregard to proper parenting, respecting others around them and ignoring posted guidelines and rules. I have spoken with our Manager on Duty and informed them to shut down the pool area if these conditions occur in the future. We hope that you will give up the opportunity to have you stay with us in the future to show this experience was an unusual event and will be handled much differently. Thanks again for your comments. Sincerely,Kurtis KendziorskiGeneral Manager

6/10 – Redelijk

Jake

Positief: Personeel en service, comfort kamer
Negatief: Netheid
1 nacht verbleven in januari 2024
Reactie van Kurt -General Manager op 30 jan 2024
Hello Jake,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Goed

Kaitlin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable stay
The staff were beyond helpful and kind and made our stay as comfortable as possible. Free unlimited, coffee, tea, and hot cocoa, 24/7. Delicious wide variety breakfast included in stay. Big warm, clean pool and hot Jacuzzi. Bed was clean and comfy. Nice big screen TV overall had a great stay would come back again and would recommend great prices for the area.
2 nachten verbleven in januari 2024
Reactie van Kurt -General Manager op 22 jan 2024
Hello Kaitlin,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff beyond helpful and had an enjoyable stay with us. I will share your comments with my staff and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Tammy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 19 jan 2024
Hello Tammy,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Steve

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice trip
Absolutely amazing staff from checkin to checkout, they were great!
1 nacht verbleven in januari 2024
Reactie van Kurt -General Manager op 17 jan 2024
Hello Steve,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing. I will share your comments with my staff and commend them on a job well done. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Goed

CHRISTINE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Kurt -General Manger op 8 jan 2024
Hello Christine,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Goed

LInda

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to get to from highway. Staff was very organized.
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 8 jan 2024
Hello Linda,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our location convenient and our staff well organized. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Kurt -General Manager op 8 jan 2024
Hello Daniel,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Sandy

Reisde met partner
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 5 jan 2024
Hello Sandy,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 – Ontzettend slecht

Deanna

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Kurt -General Manager op 31 dec 2023
Dear Deanna,We appreciate when our guests let us know how we are doing. Please be sure to bring any concerns or observations to the attention of front desk at any hotel you may be staying with, we are here to assist with any needs during your stay. Warm regards, Kurt Kendziorski General Manager

10/10 – Uitstekend

Terry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel staff were amazing. Family definitely enjoyed the heated pool and hot tub and the breakfast wasn’t too bad. Definitely would stay here again. Have never had a bad night at an IHG brand hotel😊
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 30 dec 2023
Hello Terry,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our staff amazing and your family enjoyed your time with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

8/10 – Goed

Francis

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 29 dec 2023
Hello Francis,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

2/10 – Ontzettend slecht

Nikolin

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I had to leave the hotel at midnight with my wife and 2 minor children because the room above us was making so much noise. The guest on the room above us kept walking and or running and the noise was unbearable. I complained to front desk and she said she went outside the door and could not hear anything. However, the other person at the front desk said it could be coming from gym. Horrible customer service!
1 nacht verbleven in december 2023
Reactie van Kurt -General Manger op 29 dec 2023
Dear Nikolin, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. We apologize for the inconsiderateness of other guests and their disregard to those wanting a restful stay. It is fortunate that we have many families staying with us during this festive time of year, unfortunately they may become excited with having family gathers. We do our best to monitor and address excessive noise levels, we where unable to determine the location of your concerns. Our fitness center is located above our back office area and beside a stairwell offering a great buffer between it and our guest rooms. We have noted your comments and will share them with our staff to ensure en enjoyable experience for our guests. Thanks again for your comments. Warm regards, Kurt Kendziorski General Manager

10/10 – Uitstekend

Katrina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I love staying at holiday inns. This place was very nice. Pool, hot tub, snacks, rm was great. Breakfast in the morning and more.
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 29 dec 2023
Hello Katrina,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Shannon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy and friendly check-in, and not busy at all for a typically busy check-in/high-traffic time. Would recommend to those staying for business or pleasure in the area.
1 nacht verbleven in december 2023
Reactie van Kurt -Geneal Manager op 27 dec 2023
Hello Shannon,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you had an enjoyable check in experience. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was very convenient to Birch Run Outlet shopping, which is where we visited before going to Frankenmuth.
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 27 dec 2023
Hello Sharon,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel conveniently located. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Nice stay… but not for the price!
Heater made a ton of terrible noise throughout the night. Not terribly clean. Hotel staff was pleasant.
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 27 dec 2023
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. We appreciate when our guests let us know how we are doing. Please be sure to bring any concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay. Warm regards, Kurt Kendziorski General Manager

8/10 – Goed

Trevor

1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 27 dec 2023
Hello Trevor,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 4/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Carrie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It seemed to be set in an empty parcel of land. Not very welcoming.
2 nachten verbleven in december 2023
Reactie van Kurt -General Manager op 27 dec 2023
Hello Carrie,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 5/5 rating. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful service, comfortable accommodations, would definitely stay again
4 nachten verbleven in december 2023
Reactie van Kurt -General Manager op 27 dec 2023
Hello Dawn,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the 10/10 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel comfortable and our staff wonderful. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager

6/10 – Redelijk

Gabrielle

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Kurt -General Manager op 17 dec 2023
Hello Gabrielle,Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager