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Beoordelingen van Brandon Hall Hotel and Spa

4 out of 5
Brandon Hall Hotel and Spa
Main Street, Brandon, Coventry, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 197 van 585 beoordelingen" "
Gastenscore: 8 - Goed. 221 van 585 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 585 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 585 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 585 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Theo

2 nachten verbleven in mei 2023

6/10 – Redelijk

Geverifieerde reiziger

4/10 – Matig

Bob, Nederland

Oud gerenoveerd hotel met kleine kamers die redelijk goed ingericht zijn. Kleine badkamer. Restaurant duur voor redelijke kwaliteit. Ontbijt goed verzorgd. Slechte bereikbaarheid van de kamer met veel gesjouw van koffers trap op, trap af. Mooi zwembad in een apart gebouw, Aangename omgeving maar ver weg van de "bewoonde wereld".

4/10 – Matig

Alice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a wedding on so my stay was very noisy. They don't locate non wedding guests far away from where the wedding is. I was placed on the stairs with lots of banging doors and foot traffic through the night.
1 nacht verbleven in mei 2024

8/10 – Goed

Nicholas

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charming property but is essentially an old house so the rooms are smaller than your typical 4 star. Food was good if a little overpriced. Staff are friendly and welcoming. I’d go back again just for the peace and quiet. They and I have a pool and other facilities in an adjacent building too. Overall recommended, for a quiet and romantic retreat.
1 nacht verbleven in mei 2024

8/10 – Goed

Elizabeth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hair dryer in the room would have been helpful
1 nacht verbleven in mei 2024

8/10 – Goed

Tom

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location nice hotel good food and the spa was good not bad size pool with sauna and steam room
2 nachten verbleven in mei 2024

6/10 – Redelijk

Grace

1 nacht verbleven in april 2024

8/10 – Goed

Tracy, Sudbury

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place, excellent breakfast, although need more eggs at busy time ! And turn the toaster up a bit! Needed extra pillow and none in the cupboard, and a knack to flushing the loo!! Generally, highly recommended stay, quiet, warm and friendly and reasonably priced.
1 nacht verbleven in april 2024

8/10 – Goed

graham

Positief: Netheid, personeel en service
A cost effective hotel with generally good atandards
1 nacht verbleven in maart 2024

8/10 – Goed

Philip

Room 18 was a little bland but the pool more than made up for it, good value for money overall
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Relaxing Break
Carol and I and our two dogs were made very welcome. The room was very clean and comfortable. Meals were amazing and we were able to take our dogs into the bar with us when having meals. Staff were very polite and courteous and came across that they genuinely wanted to make our stay as enjoyable as possible. Lovely grounds and woodland walks next to property. We will definitely be visiting again later this year.
3 nachten verbleven in februari 2024

4/10 – Matig

Alison

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor service from some staff marred it. No one served at breakfast so l got sugary cereal and crap sugary processed yoghurt for £15. No one said the room coffee was in a cupboard. Plain burger no chips or anything £19. Terrible strong chemicals in the pool with ghastly communal changing.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Katherine

Reisde met familie
Negatief: Netheid
This hotel is rated 4 star but I would not rate it as more than a 3 star. The room had mould all behind the radiator, the curtains were really dirty, there is no extractor fan in the bathroom, and the window would not open properly.......there was no obvious fire / smoke alarm in the room either. So if there was a fire we wouldn't have known about it and would not be able to get out of the ground floor window as it wouldn't open. I was very surprised that the hotel did not offer any room service either. We did not get to use the health suite, but it looked nice from outside. The staff were very helpful and happy though.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Dines

Positief: Netheid, staat van de accommodatie en faciliteiten
Is beautiful place and the customer service was very good
2 nachten verbleven in februari 2024

6/10 – Redelijk

Jenna

Reisde met partner
Positief: Netheid, personeel en service
Room was fine. Service was fine. Good restaurant. Lacks refinement we have experienced in other 4* hotels eg. Coffee machine and generic tea for breakfast with paper napkins and general feeling of economy over quality.
2 nachten verbleven in februari 2024

8/10 – Goed

Tejinder

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Cathy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel. Staff very friendly and professional. Facilities great, especially the pool
2 nachten verbleven in februari 2024

8/10 – Goed

sally

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

Anthony

Positief: Netheid, personeel en service en comfort kamer
Couple stop over
Venue good , facilities good , food excellent , drinks very pricey , charged £2 for a pint of tap water .
1 nacht verbleven in februari 2024

4/10 – Matig

Justine

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property is in need of a major refurb. Walls had so much filler and holes in them in corridors and bedrooms. Cobwebs hanging from ceiling, black mould in bathroom and very dated along with ceiling paint peeling off. Bar closed at 11 pm even when there was lots of people still in the bar socialising. Definitely not 4 star.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Clinton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

4/10 – Matig

Nick

Zakenreiziger
Negatief: Comfort kamer
Functional
Rooms are clean but bleak, stark, hard, nothing soft or welcoming about them
2 nachten verbleven in januari 2024

8/10 – Goed

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Air blown heating noisy.
This hotel has a lot going for it, good location, good easy parking, friendly helpful staff. Only concerns: the rooms are air blown heated which is a little noisy and if you turn it off at night in the winter the room quickly gets cold. Floors are very cold underfoot, take your slippers. The beds could do with a better mattress, the springs are very noticeable.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

LEANNE

Reisde met familie
Positief: Voorzieningen
I had my birthday there I booked 6 rooms and it was amazing, the staff were fantastic they went out of there way to make are stay special so I can say a very special thank you we justed loved it
1 nacht verbleven in december 2023

8/10 – Goed

Robert

Positief: Netheid
Appearance in the dining room and especially at breakfast was very stark and lacked any warmth in the way of table settings. Tables without any tablecloths, no amenities even to the point of sugar or milk not on the tables. I stay at many hotels around the world and while I can appreciate buffets allow for less "wait staff" to serve at tables, it is more personable if a member of the wait staff could at least offer/serve coffee or tea at the table to a guest rather than self-service from a machine. Lounge/bar service personnel not friendly. Improving personal service in all public areas goes a long way to adding to the enjoyment and guest satisfaction.
2 nachten verbleven in december 2023

8/10 – Goed

Mark

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

8/10 – Goed

Mr Stephen currell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel friendly staff great breakfast pool a bit cold to enjoy a nice swim would stay again
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Mib

Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Nigel

Positief: Personeel en service
Negatief: Comfort kamer
good setting not so much the rooms
Arriving at 8.30 on a blustery December winters night we parked in the overflow car park and splashed through the puddles to the entrance. The drive in had been impressive & well illuminated with lights either side of the long driveway. We checked in without issue and asked about eating in the restaurant & were told we had about 15 minutes order so we hurried to our room. A fast freshen up and we headed back down to eat, choosing to order at the bar as this felt a little less formal. Asking for the menu I was shocked at the prices with starters sitting between £10-£15 and main course typically around £30, this resulted in our evening meal for 2 approaching the price of our accommodation! The room itself had a very large bed which we discovered were just 2 beds pushed together as I descended into the gap in the middle as they drifted apart in the middle of the night - far from ideal! The bathroom had basic cheap toiletries for one person thrown on the side and there was only one set of towels - luckily we found another set in the wardrobe. The grouting in the bathroom was fairly grubby and you could easily see the areas frequented by guests. The TV in the room was probably one of the first generation flat screen models and at least a decade old and lacked most channels and didn't even have a TV guide so definitely no smart features. Breakfast was good and checkout was easy. Overall OK value for money but the rooms were not as you would expect from such a grand setti
1 nacht verbleven in december 2023

10/10 – Uitstekend

Laura

1 nacht verbleven in december 2023

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

4/10 – Matig

Sarah

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went to a wedding not 4 star at all wedding reception room was freezing and limited drinks and they cost the earth
2 nachten verbleven in november 2023

10/10 – Uitstekend

Hamida

Reisde met partner
Positief: Netheid, voorzieningen
Really nice stay, comfortable warm and cosy rooms. Good amenities in room. Spa and pool clean. Decent breakfast. Perfect for a quick get away surrounded by greenery in the woodlands.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in december 2023

8/10 – Goed

Tim

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I only stayed the night and didn't get to try the spa or pool facilities. The room was great value for money - large and comfortable - I enjoyed the breakfast and the staff were very courteous. It's a grand hotel that feels like it has seen better days (hence the 4*), but is still perfectly lovely. I would be very happy to return.
1 nacht verbleven in november 2023

8/10 – Goed

Natalie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfy but room was boiling and the window latch was broken! Thankfully there was a fan! Really lovely stay. Would stay again!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Haleemah

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could've had more amenities for the price paid i.e., tea facilities in the room and smart TV options but otherwise cant complain
1 nacht verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not Unpleasant
This was a business stay, simply an over-night stop between two days of local work, so a comfortable and quiet place to rest was all that was required. Advance reports from locals had the place as 'pleasant but a bit tired'. Although the outside of the building was looking a little in need, the inside seemed more than adequate and the room itself was clean and comfortable with easily-controlled temperature and black-out curtains (required because one of the security lights on the spa building shone straight at my window). Bar some noise around midnight (other guests who didn't seem to grasp that their voices and door-banging might carry to neighbouring rooms) I slept well. I ate in the restaurant.The prices were a little high for the venue, I though, but the food was good. Had I known how decent were the servings of side-dishes (plenty of 'Asian kale'), I might have been tempted to simply have had three side dishes as a decently-priced and filling meal! Breakfast was decent. Not the greatest choice for the money, but perfectly adequate.
1 nacht verbleven in november 2023

6/10 – Redelijk

Sian

Nothing really wrong but completely characterless. Had a really nice bar meal!!
1 nacht verbleven in november 2023

8/10 – Goed

Eleanor

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We stayed in an accessible room executive twin room. It was clean and tidy. The wet room was great apart from nearly flooding when using the shower. The only other down side was the adjoining door...this allowed zero sound protection from the family next door. Which on our occasion was a couple with two dogs. As the floors are not carpetted we heard every movement the dogs made and i could hear every word the people were saying. Not great when they got up at 6.30am to prepare for a dog show!!!
1 nacht verbleven in november 2023

6/10 – Redelijk

Victor

Positief: Netheid, personeel en service
2 nachten verbleven in oktober 2023

8/10 – Goed

john

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We had a couple of problems but the staff sorted them out really quickly
2 nachten verbleven in november 2023

8/10 – Goed

Simon

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very nice stay had. Calm and cheery staff. Room spacious and very clean. Easy nearby parking. Super tasty bar snacks. Overall happy and relaxing time. Pleasantly secluded location.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Rosemary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smooth check in, spacious room with a very comfortable bed
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Rachel

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Linda

Reisde met familie
Positief: Personeel en service, comfort kamer
We came for my nieces wedding and we had a fantastic time. Cannot fault the food and the service. The actual hotel and I know our room is in need of updating but overall the staff that we came into contact with were very friendly and helpful. Yes I would stay again 😃
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

6/10 – Redelijk

James

Positief: Netheid, personeel en service
A
3 nachten verbleven in oktober 2023