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Beoordelingen van Ameristar Casino Resort Spa Black Hawk

4 out of 5
Ameristar Casino Resort Spa Black Hawk
111 Richman St, Black Hawk, CO

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 971 van 1854 beoordelingen" "
Gastenscore: 8 - Goed. 411 van 1854 beoordelingen" "
Gastenscore: 6 - Redelijk. 222 van 1854 beoordelingen" "
Gastenscore: 4 - Matig. 139 van 1854 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 111 van 1854 beoordelingen" "

8,8/10

Netheid

8,2/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Niels

1 nacht verbleven in september 2023
Reactie van Hotel Management op 10 okt 2023
We do apologize for any inconvenience.

8/10 – Goed

Renie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The casino had closed off the 2nd floor enterance by the smoking and bus pickup area so guest had no access to the restrooms nor coffee at the hotel enterance. Very inconvenient for hotel guest use ! As a senior this was awful. Reason enough for me not to stay again. Added so much more walking with a cane it made the trip overnight less appealing. Desk staff were nice and helpful. Could not use the hot tubs at adult pool hours as at 9:30 pm family’s had total use no open spot in outside hot tub nor the inside hot tub. We reported it to desk staff they helped but that was at 10:00 pm. We never could get use of the hot tub during our over night stay.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 14 mei 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Uitstekend

gladis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 14 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 14 mei 2024
Thank you for staying with us.

8/10 – Goed

Tiffany

Reisde met partner
Positief: Netheid, voorzieningen
It's a casino. Always over priced. The bathrooms are nice and we love the roof top pool
1 nacht verbleven in april 2024
Reactie van Hotel Management op 13 mei 2024
Thank you for your feedback

10/10 – Uitstekend

Ronda

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 14 mei 2024
Thank you for staying with us.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Please get your elevators fixed/optimized. Waiting 10 - 15 mins when you have 5 of them is a little ridiculous.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 12 mei 2024
Sorry for the inconvenience.Thank you for staying with us.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfort
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 11 mei 2024
Thank you for staying with us.

6/10 – Redelijk

Ellen

Reisde met familie
Positief: Voorzieningen
This was not my first visit to Amritsar. This time I found several things that made my visit very uncomfortable. The pillows in the room smelled like old sweat. I was glad I brought my own pillow. There were only a few elevators working which resulted in a lot of waiting. There was no hot water in the shower/sinks. One bright light was the excellent food and service at the Fireside restaurant.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 11 mei 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Goed

Ryan

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 12 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Kyle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the weekday nightly price it’s an excellent deal. Nice and quiet, spacious room and bathroom with separate shower and tub
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 11 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Marjorie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooftop hot tub (outdoor and indoor) and pool are fantastic. Staff was helpful and friendly. The facility is very clean and well maintained. Our stay was fun, and we plan to visit again soon!
3 nachten verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Kelton

Reisde met familie
No thanks
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Jesse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 11 mei 2024
Thank you for staying with us.

6/10 – Redelijk

shirley

Reisde met familie
Pool water was yellow, hot spa pool was not to hot and full of foam, understaffed, underwhelming, dated property that shouts out parent company don’t care. Lotta bummy types hanging around outside patios, especially in the morning, I don’t think I’ll be back.
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Tabitha

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 8 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Charlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a good night, everything was great!
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 7 mei 2024
Thank you for staying with us.

8/10 – Goed

OMAR

Got a smoke free room but it still smelled like cigarettes bathroom wasn’t too clean.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 7 mei 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 – Ontzettend slecht

Robert, Albuquerque

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 4 mei 2024
Please, let us know how we can improve on our services.

10/10 – Uitstekend

Connie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The valet and bell services were great. It was nice to have the help with our luggage. All the staff we dealt with were very nice & willing to help. We dined at the Fireside Grill inside the hotel & the food was wonderful. I definitely would stay here again.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 30 apr 2024
Thank you for staying with us.

6/10 – Redelijk

Mark

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Only 2 (sometimes 3) elevators worked out of 6, waited almost 5 minutes every single time because there was so much people traffic on the weekend. Other than that everything else was fine. Very nice room with vaulted ceilings, fridge and comfortable beds
2 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Goed

Kealii

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was amazing. Staff was friendly and helpful. We have never been to Blackhawk before and we were amazed about this little gem in the mountains. The buffet really was not good. Being our first time to the hotel we were told that it would be comped but it was not. Definitely not worth the $115 for 2 it costed. Kind of disappointing. The tables and slots treated us well. The dealers were really cool and friendly.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Thank you for the feedback

10/10 – Uitstekend

Lorraine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Thank you for the feedback

10/10 – Uitstekend

Danene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
See review
1 nacht verbleven in april 2024
Reactie van Hotel Management op 25 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Doris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable. Employees were very nice and friendly!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Arysa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel! The view from the top floor is amazing. Clean, quiet room. Casino was great, as well!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 23 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pool
1 nacht verbleven in april 2024
Reactie van Hotel Management op 23 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Sylvia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was amazing I would of given the staff a 5 Star but the housekeeper who came to door to check on if we left was rude and seemed in a hurry to get us out
2 nachten verbleven in april 2024
Reactie van Hotel Management op 21 apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Uitstekend

Ty, Castle Rock

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you for staying with us.

8/10 – Goed

Raquel

1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 mei 2024
Thank you for staying with us.

4/10 – Matig

Michael

2 nachten verbleven in april 2024
Reactie van Hotel Management op 9 mei 2024
Thank you for your feedback

10/10 – Uitstekend

jacinta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our room. Spacious, the bathroom is bigger n better than any i have stayed in, n i stay at the Marriott n Hilton hotels a lot. Bed is comfortable too.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 19 apr 2024
Thank you for staying with us.

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We came here for my son’s 21st birthday. Everyone had a great time!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 18 apr 2024
Thank you for staying with us.

8/10 – Goed

Alicia, Monte Vista

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the pool n hot tubs just wish my daughter would of been able to enjoy longer the 9pm for under 21
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 18 apr 2024
Thank you for staying with us.

8/10 – Goed

Kelly

1 nacht verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Thank you for staying with us.

4/10 – Matig

Billy

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
First off the room was very nice but that is where the good ends and the bad starts. Most irritating was the Timberline grill. The staff are rude, we were sat next to the buffet, cramped area. They want you to pay $80 for a steak ala cart. No way. Also the hotels policies are not conducive to actively gamble at the facility. No wait staff, limits on cocktails. Overall we will not return with a stay away recommendation
1 nacht verbleven in april 2024
Reactie van Hotel Management op 14 apr 2024
We do apologize for the inconvenience.

10/10 – Uitstekend

Edward

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice experience all around. Very good food options, slot machines were hitting both day and night.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 14 apr 2024
Thank you for staying with us.

8/10 – Goed

Leticia

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Please, let us know how we can improve on our services.Thank you for staying with us.

2/10 – Ontzettend slecht

Tabitha

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front check in staff very rude. Especially Judy. She was snobby didn’t listen used no manners and acted like I was a bother when she checked me in. Then gave me the worse room she could find. I asked to be moved and she wanted to move me next door which was no better . The room smelled moldy and had a stinch too it. Lamp shades leaning off lamps broke. Light switches in room didn’t work in certain areas the refrigerator made a buzz noise and was overheating. Blood on floor of the only elevator that seemed to be operating had to go search for ice bins. Front desk said I had to go to floor 19 and that door was locked and it was like ghost town on the floors so had to go all the way back to room and ask again about ice. Then the guy that answered was just cause as Judy because she was training him and must be teaching him you can act shirt and rude with paying customers. Your hotel needs to be remodeled and most difinitly your staff needs training in hospitality and courtesy because they lack both. Ugly stay ugly vibe will not be back and will spread word to family friends and my job to stay elsewhere. I wasn’t valued there so I’m sure my family and friends won’t be either .
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 13 apr 2024
We do apologize for the inconvenience.We are addressing all your concerns.

10/10 – Uitstekend

Cesar, Houston

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My first time here and I must admit that I was so PLEASANTLY SURPRISED!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 12 apr 2024
Thank you for staying with us.

6/10 – Redelijk

Janet

1 nacht verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Thank you for the feedback

10/10 – Uitstekend

Matthew

1 nacht verbleven in april 2024
Reactie van Hotel Management op 9 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Susy, Brighton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! Bathtub and shower are the best part. The elevator wait is quite frustrating.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 8 apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Goed

Sue

Positief: Netheid, staat van de accommodatie en faciliteiten
Clean. Nice
1 nacht verbleven in april 2024
Reactie van Hotel Management op 8 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was super nice and clean. Only bummer was the pillows werent to our liking. The casino had the best music of the night and the drinks were great!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 7 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Claire

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 8 apr 2024
Thank you for staying with us.

6/10 – Redelijk

Esthela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The rooms need upgrading they are not cheap for them to be so out dated its a casino! There should me enough money to at least remodel 2-3 floors per year at least almost $300 for 1 night and it feels like I stayed at a motel 6! Come one Ameristar!!!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 6 apr 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful stay at the Ameristar in Black Hawk recently. Everything was spot on from the room, the gaming, good eats (especially Jinya), and the helpful staff! Hot tub and views from the top are stunning! Many thanks for a wonderful getaway - will definitely return!!
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 4 apr 2024
Thank you for staying with us.