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Beoordelingen van Hotel 28 Boise Airport, Ascend Hotel Collection

2.5 out of 5
Hotel 28 Boise Airport, Ascend Hotel Collection
4111 Broadway Ave, Boise, ID

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 235 van 372 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 372 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 372 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 372 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 372 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Laura, Lompoc

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean, staff was pleasant.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

KITZIA

Positief: Voorzieningen
Staff there is extremely friendly yet professional. The room was impeccable! I will definitely stay here again. Thank you for making my stay so comfortable!
3 nachten verbleven in mei 2024

10/10 – Uitstekend

jim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very helpful
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Doyle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely will stay there again when in Boise. The desk hostess Debi was an exceptional help!
2 nachten verbleven in mei 2024

8/10 – Goed

Jennifer, Clinton

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice clean property. Nice check in. Conveniently located with easy freeway access. Our room was super clean. Only problem was freeway noise outside our room.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

D. R.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Eileen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Courteous, friendly staff,clean facilities and comfortable beds. We will book there again.
3 nachten verbleven in mei 2024

8/10 – Goed

eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk person was very welcoming.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Robert Christopher

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Broken and open sewer line in parking lot. Parking was difficult due to the number of busses in the area of the lot closest to entry points.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Danell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. The continental breakfast had a great variety of food. The location was perfectly placed right off the freeway. Our room was very clean and spacious.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kasie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Silvia

Clean and such a cool staff !!! I love this place so much
1 nacht verbleven in april 2024

10/10 – Uitstekend

Stephnay, Lewiston

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is our 2nd time here this season ...go to/from AZ. Will be our go to hotel in Boise area Ftont desk clerk was same one as last time. Made me feel at home the minute I walk into the lobby. Our room is huge and we love it.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Maribeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was concerned about outside exit doors were always unlocked. Anyone walking around the back west side enterance could get inside the hotel. Kinda scary at night.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Nicole

Zakenreiziger
Great property and great staff at the front, especially the woman in the bright colors.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Michael, Kings Mountain

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

4/10 – Matig

Melody

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff were known nd but no soap or lotions when arrived, no room access at 3pm and we have a baby, not notified no hot water for 10 hrs, vanity light out, No pool access
3 nachten verbleven in april 2024
Reactie van tracey op 15 apr 2024
Hi Melody, thank you so much for your review, we do apologize for you not having hot water in the middle of the night into the morning, I kept you up to date with the issue and I do apologize profusely, during our conversation you mentioned the light out and I sent my tech to fix it, I am so happy he was able to fix it so promptly, our pool is a seasonal pool and was closed during your visit and will open up in May. thank you so much for staying with us. Safe travels :)

10/10 – Uitstekend

Ruthann

1 nacht verbleven in april 2024

10/10 – Uitstekend

Aleksandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don’t get why anyone complains about this hotel? I love it :) stayed here 5 times already and always excited to go back bc the beds are so comfy :) no joke, took off the pillow cases so i could know what pillows they use to buy for my house. also the staff always so helpful & friendly; particularly night shift, tall guy with glasses. and daytime the precious older women with red hair and glasses :) i feel like family staying there at this point !
1 nacht verbleven in april 2024

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Aaron is great.
3 nachten verbleven in april 2024

8/10 – Goed

Teah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Julya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very welcoming and helpful
1 nacht verbleven in maart 2024

8/10 – Goed

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Debbie

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Aaron was a very welcoming host! Made special arrangements for our am shuttle
1 nacht verbleven in maart 2024

6/10 – Redelijk

jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an unexpected stay and this hotel came thru for us. They even gave us an an upgrade. The only thing we didn't like was the sound of cars off the freeway, a bit unexpected but maybe if better soundproofing, would make it a great place to stay. Also the breakfast was delicious
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property. Easy on and off the freeway.

8/10 – Goed

Timothy, Meridian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay around the airport. Quick and close.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Richard, Bothell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Behind a truck stop style service station, but quiet, clean, comfortable, safe parking, and great staff.
1 nacht verbleven in maart 2024

8/10 – Goed

AlIcia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the easy convenience to the free way. The staff was wonderful. And the rooms were clean. The picture's of the airplanes tjrpughout the building were awesome. My only complaint is the breakfast. The eggs were runny lkke sitting in water. The sausage was frozen.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Jerald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good value for money
3 nachten verbleven in maart 2024

8/10 – Goed

Brandy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Tom

Very pleasant surprise
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Junae

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like that they had complementary breakfast. Also the hot chocolate and cookies in the lobby for gas. I had a great assortment of snacks and beverages. You could purchase as well.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Travis

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very small parking spaces and many larger pickup trucks made the parking situation more difficult than necessary. The halls have a faint odor of cat urine. Looks nicely remodeled in pictures, but in person it looks more like a cheap facelift.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, convienence, great staff
1 nacht verbleven in februari 2024

10/10 – Uitstekend

ana, Hailey

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Delene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and Friendly staff
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Dori

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service!!!!
1 nacht verbleven in januari 2024
Reactie van debi op 22 feb 2024
Hi Dori- Thank you so much for taking the time t complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 – Goed

Heather

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service from staff. Even when we needed an extra room, they were able to get us the room across the hall. But to be honest the beds in both rooms during our stay were horribly uncomfortable. Everyone came home with sore backs from the beds. Maybe those need an upgrade? Everything else was great
3 nachten verbleven in februari 2024
Reactie van debi op 22 feb 2024
Hi Heather - Hi Dori- Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I am sorry that we fell short of your expectations in the bed depart- good rest is so very important when traveling. I have passed on the information to Tracey, our GM and we will be looking into the matressesI hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 – Uitstekend

Jerald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was really surprised how nice and roomy my room was
1 nacht verbleven in februari 2024
Reactie van debi op 22 feb 2024
Hi Jerald-Hi Dori- Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Manager who checked me in was super welcoming and wonderfully sweet!
1 nacht verbleven in februari 2024
Reactie van debi op 22 feb 2024
Hi Keith-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. And, because of Tracey, our GM, we are more like family and it is fun to come to work !Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 – Uitstekend

Jan, Pocatello

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
This is easy access to the airport, downtown & BSU. Only drawback, somewhat noisy outside due to a big truck parking. Very nice inside, staff helpful & pleasant.
3 nachten verbleven in februari 2024
Reactie van debi op 22 feb 2024
Hi Jan-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 – Goed

Mary

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in februari 2024
Reactie van debi op 22 feb 2024
Hi Mary-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!I'm sorry we fell short of your expectations.I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback! I hope we will see you again if your travels bring you back to the Boise area and we are able to improve your experience.Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 – Uitstekend

anna

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van debi op 22 feb 2024
Hi Anna-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 10 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 – Goed

Hossein

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I think that’s a decent Hotel with a very friendly staff.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Brandon

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van debi op 22 feb 2024
Hi Brandon-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 10 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 – Goed

jessica, mccall

Positief: Netheid, personeel en service
Staff was friendly and helpful. The room was clean. The room was very noisy from the traffic. It is what it is…a hotel next to the freeway.
1 nacht verbleven in januari 2024

4/10 – Matig

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Make sure your room is not on the freeway side
This is a nice hotel, it's clean and the beds are comfortable and the staff was friendly and helpful. BUT, if you stay here, you MUST request a room on the opposite side of the freeway, otherwise you will get NO sleep. The freeway is right next to the hotel and is busy throughout the night. My one complaint (and it's a big one and a reason for my poor overall rating) is that the staff should offer a room on the non-freeway side upon check in. I did not enjoy my stay and likely won't stay here again.
1 nacht verbleven in januari 2024
Reactie van tracey op 22 feb 2024
Thank you!

10/10 – Uitstekend

Jenna

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I got this room for an employee whose vehicle had broke down so I didn't actually stay here. I spoke with Aaron at the front desk and he was wonderful to work with and get my employee set up for the night (who wasn't prepared to stay the evening). Excellent customer service!
1 nacht verbleven in januari 2024
Reactie van Tracey Fitz op 22 feb 2024
Hi Jenna- thank you so much for your awesome 5 STAR review, I am so happy Aaron took good care of you and your guest. Please do come back and see us gain. Take Care!