Exterieur

Beoordelingen van Rodeway Inn & Suites - Nampa

2 out of 5
Rodeway Inn & Suites - Nampa
130 Shannon Drive, Nampa, ID

Beoordelingen

5,2
Gastenscore: 10 - Uitstekend. 72 van 706 beoordelingen" "
Gastenscore: 8 - Goed. 116 van 706 beoordelingen" "
Gastenscore: 6 - Redelijk. 148 van 706 beoordelingen" "
Gastenscore: 4 - Matig. 166 van 706 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 204 van 706 beoordelingen" "

5,2/10

Netheid

6,4/10

Personeel en service

4,4/10

Voorzieningen

4,8/10

Staat van de accommodatie en faciliteiten

5,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Pieter, Den Helder , the Netherlands

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice hotel very nice staff (special thxx to Douglas and Rachel you guys rock :-) )
9 nachten verbleven in juni 2019
Reactie van Manager op 4 jul 2019
Thank you so much for the incredible rating. We look forward to your next visit!

4/10 – Matig

John

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello John, We're sorry to hear you did not fully enjoy your stay with us. Please feel free to reach out to us with any feedback you would like to share so we can address any issues you encountered. We value your opinion and hope to have the opportunity to welcome you back in the future.

2/10 – Ontzettend slecht

Matt

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Services was horrible. They have a large stating breakfasts included but no breakfast. Do not go here. You have been warned!!!
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Matt,We value your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with the team for improvements. Thank you for bringing this to our attention.

2/10 – Ontzettend slecht

erik

Reisde met huisdieren
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Completely dissatisfied. Dirty. Needs alot of work to be up to date. Service was horrible. Check in took way to long. Staff did not know what he was doing. Expedia should be ashamed that they support such an establishment. It was suppose to be pet friendly. But it cost extra $20 cash per pet. No breakfasts. Though it was suppose to have . Beds were uncomfortable ,noisy, hole in bathroom door. Shower curtain dirty and stained. Hole burned in bed cover. Bed had stains. Looked like blood. Flooring was atrocious. 1 of the rooms had carpet that was ruined. Patches of sticky substance. Worst experience.
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello erik, We regret to hear about your experience at our hotel. We apologize for any inconvenience you faced during your stay. We appreciate your feedback and will address these concerns with our team to ensure better service in the future. Our establishment strives to meet guest expectations and we take your comments seriously. Thank you for bringing these issues to our attention.

2/10 – Ontzettend slecht

Meghan

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was an exchange of illicit substances in the parking lot while we were there, and the police were called. Then the hotel staff yelling about cleaning up and improving the hotel after midnight.
2 nachten verbleven in februari 2024
Reactie van Manager op 11 apr 2024
Hello Meghan, We appreciate you sharing your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable in helping us maintain a safe and enjoyable environment for all our guests. We hope you will choose to stay with us again in the future for an improved experience.

10/10 – Uitstekend

Sonia

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Huge advertisement that they serve international breakfast..is not true they dont clean the rooms if you have garbage the cleaning person tells you to go take it to the front. But gives you trash cans. I travel 12hrs for not what I saw in the picture while booking my stay... receptionist very nice friendly
2 nachten verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello Sonia,We are sorry to hear about your experience at our hotel. Our staff aims to provide exceptional service to all guests. We appreciate your feedback and will address this with our team to ensure a better experience for future guests. Thank you for highlighting the positive interaction with our receptionist.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was remodel and clean.
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Maria,We appreciate your positive feedback on the cleanliness and recent renovations. Our team works hard to provide a comfortable stay for all guests. We hope to welcome you back in the future for another enjoyable experience.

10/10 – Uitstekend

JR

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just a very we'll ran establishment.
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello JR,We appreciate your positive feedback on our establishment. Please feel free to reach out to management for any further assistance you may need.

2/10 – Ontzettend slecht

Natalya

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty and awfully smelled like smoke, even in non smoking room, no hot water, felt somewhat unsafe due to shady people walking around. Will definitely not recommend staying here. Its nasty
1 nacht verbleven in maart 2024
Reactie van Manager op 13 mrt 2024
Hello Natalya, We apologize for the inconvenience you experienced during your stay with us. Your feedback is valuable, and we thank you for bringing these concerns to our attention. We encourage guests to reach out to management directly with any issues to ensure they are promptly addressed and resolved to improve future experiences.

6/10 – Redelijk

Sergey

3 nachten verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Sergey, We appreciate you choosing our hotel for your stay. If you have any feedback to share from your experience, please don't hesitate to reach out to us so we can address any concerns.

6/10 – Redelijk

Scott

1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Scott,We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.

10/10 – Uitstekend

Manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy bien todo
1 nacht verbleven in maart 2024
Reactie van Manager op 3 mrt 2024
Hello Manuel,Agradecemos sus amables comentarios y esperamos que disfrutara su estancia con nosotros. Si tiene alguna otra inquietud, no dude en contactar con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!

10/10 – Uitstekend

Egypt

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Neighbors kept slamming doors
1 nacht verbleven in februari 2024
Reactie van Manager op 27 feb 2024
Hello Egypt,We're sorry to hear about the disturbance you experienced during your stay. Your feedback is valuable, and we will address this with our team to ensure a more peaceful environment for our guests in the future. Thank you for bringing this to our attention.

4/10 – Matig

Robert

1 nacht verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Robert, We're sorry to hear that your experience with us did not meet your expectations. We value guest feedback and would appreciate if you could reach out to us directly to discuss any specific issues you encountered during your stay. We hope to have the opportunity to make it right for you in the future.

2/10 – Ontzettend slecht

Tyler

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Tyler, We're sorry to hear that you weren't satisfied with your recent stay at our hotel. Please reach out to us directly so that we can address any specific concerns you may have had. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

2/10 – Ontzettend slecht

Nathan

Need a refund never checked in due to break up
1 nacht verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Nathan, We apologize for any inconvenience you may have experienced during your intended stay. Our hotel policies regarding refunds are managed by our management team. We kindly recommend reaching out to them directly to address your specific situation. Thank you for your understanding.

2/10 – Ontzettend slecht

Chelsey

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
The fee for one night was $75, we did not get what we paid for. The associate who checked us in seemed overly interested in our business to the point we felt uncomfortable and unsafe. The maintaining of the building is lacking, although you could smell that they clean the floors frequently which is a plus. The window sill was falling apart and would separate when we opened it. There was a paper towel shoved around the fire sprinkler in the roof? Not sure why. Sketchy location for this hotel chain.
2 nachten verbleven in december 2023
Reactie van Manager op 6 dec 2023
Hello Chelsey, Thank you for taking the time to provide feedback on your recent stay with us. We apologize if you felt uncomfortable during check-in, as guest safety is our top priority. We appreciate your observation regarding floor cleanliness, and we strive to maintain high standards throughout the hotel. We apologize for any inconvenience caused by the window sill and the paper towel near the fire sprinkler and will investigate the matter further. Our hotel is located in a diverse neighborhood, and ensuring our guests' safety is of utmost importance to us.

4/10 – Matig

Marianne

Not the best for single women staying...didn't feel safe
2 nachten verbleven in november 2023
Reactie van Manager op 21 nov 2023
Hello Marianne, Thank you for sharing your experience. We apologize if you felt unsafe during your stay. The safety and comfort of our guests is of utmost importance to us. We appreciate your feedback and will take it into consideration to improve the experience for future guests. Please reach out to our management team to discuss your concerns further.

6/10 – Redelijk

JOSEPH

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Ok, but keep an eye out.
Lots of Work being done in the parking lot.
1 nacht verbleven in oktober 2023
Reactie van Manager op 24 okt 2023
Hello JOSEPH,Thank you for bringing this to our attention. We apologize for any inconvenience caused and appreciate your understanding during our improvement efforts.

10/10 – Uitstekend

JOSEPH

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nampa is a fine location
Was good
1 nacht verbleven in oktober 2023
Reactie van Manager op 14 okt 2023
Hello JOSEPH,Thank you for your positive feedback! We're glad you enjoyed your stay.

2/10 – Ontzettend slecht

Douglas

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is a 1/4 inch gap that you can see in or out. I had tohang something to cover the gap to have privacy!!!
1 nacht verbleven in september 2023
Reactie van Manager op 4 okt 2023
Hello Douglas ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beyond disgusting
Beyond disgusting very filthy, blankets haven't been washed obviously for a long time lots of disgusting stains. Mattress is Taco very uncomfortable. Heater filter was so full of dust it wouldn't work until I had to clean it. The bathroom tub shower was corroded filthy beyond disgusting. It was the worst place I have ever gone to. When I arrived for checking I ordered a bedroom with a king bed I was told by the staff that I do not want that room it's for local people only because of how disgusting they are that the room is extremely gross so they gave me a bedroom with two queen beds and that room was disgusting so I can only imagine what the rooms that they give local people look like
1 nacht verbleven in september 2023
Reactie van Manager op 3 okt 2023
Hello Guest ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Monica

1 nacht verbleven in augustus 2023
Reactie van Manager op 28 sep 2023
Hello Monica, It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 – Matig

Sandra

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The room was ok but the bathroom tub and shower faucet was worn and impossible to use
1 nacht verbleven in september 2023
Reactie van Manager op 26 sep 2023
Hello Sandra, We can't thank you enough for sharing your feedback with regards to our shower and your comments about our room. We hope to see you again in the future.

4/10 – Matig

Mike

Zakenreiziger
Negatief: Comfort kamer
hard pass next time around
I guess get what you pay for. Still over $100 and it is more comfortable living in the car. Sign your life away if you have a dog as well. Shower didn't work, bed was rough. Check in was meh! As in, no cares were given.
1 nacht verbleven in september 2023
Reactie van Manager op 23 sep 2023
Hi Mike,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Connie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very dirty! Room had stained carpet all over, didn’t take socks off! Ceiling and window cell bugs all over. Blankets were very dirty and stains all over them, sheets were the only clean bedding. The guy that checked us in was very nice! Only good thing!said they had breakfast and no they don’t! Will never go back there!
1 nacht verbleven in september 2023
Reactie van Manager op 16 sep 2023
Hello Connie,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 – Goed

Mack

Positief: Netheid, personeel en service
It was fine
1 nacht verbleven in september 2023
Reactie van Manager op 13 sep 2023
Hello Mack,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 – Goed

Ian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Manager op 9 sep 2023
Hello Ian,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 – Ontzettend slecht

Jasmine

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property could be a little more nicer, I couldn't get a refund as there polices are strict but they said since I didn't show due to car troubles that I was a no show so I needed to make another reservation so they got two payments and one for which i didn't stay. Staff just don't seem very interested in the work. Room was decent but stains on the floor and a part of the bathroom was broken. Would of been better to just have a refund. Don't suggest going to this one.
1 nacht verbleven in september 2023
Reactie van Manager op 7 sep 2023
Hello Jasmine, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 – Matig

Connie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Do Better
My room was ok, carpet peeling away from walls, front door didn't lock was broken. No instructions for TV. Couldn't find an ice machine. If I wasn't so tired from a 15 hour drive I would have made another choice. Plus I had to pay for my therapy dog, non licensed. Do better guys!!!
1 nacht verbleven in augustus 2023
Reactie van Manager op 4 sep 2023
Hello Connie, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Redelijk

Veronica

1 nacht verbleven in september 2023
Reactie van Manager op 24 sep 2023
Hello Veronica,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 – Ontzettend slecht

Raul

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We never stayed,but no way in hell,we'd stay there. They need to clean up that place,blood on beds,stains,broken would on furniture,a guy complained about bed bugs while we argued with clerk about wanting a refund, just terrible yall.
1 nacht verbleven in augustus 2023
Reactie van Manager op 4 sep 2023
Hello Raul, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 – Matig

Kathleen

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds clean but lobby, halls were dirty and scary for women traveling. We did not feel safe.
1 nacht verbleven in augustus 2023
Reactie van Manager op 2 sep 2023
Hello Kathleen,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 – Uitstekend

Lori

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was Great Stay
2 nachten verbleven in augustus 2023
Reactie van Manager op 29 aug 2023
Hello Lori,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 – Redelijk

Ana

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
noise at night, nobody there to ceck us in we needid to call in order to check in and it took a long time. Good location
1 nacht verbleven in augustus 2023
Reactie van Manager op 8 sep 2023
Hello Ana,It means so much to have earned your business. We appreciate the feedback regarding our location. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 – Ontzettend slecht

Joelene

Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel needs updating.
1 nacht verbleven in augustus 2023
Reactie van Manager op 21 aug 2023
Hello Joelene, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although it’s an older property they work hard to keep it clean. It was in a safe neighborhood and the staff were very kind
6 nachten verbleven in augustus 2023
Reactie van Manager op 21 aug 2023
Hello Michelle, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 – Goed

Charles

Positief: Netheid, personeel en service en comfort kamer
2 night stay at Rodeway Inn Idaho
Nice place for overnight stay, clean and close to freeway. Has a Denny's within walking distance. Small pool, Two vending machines, only one worked.
2 nachten verbleven in augustus 2023
Reactie van Manager op 22 aug 2023
Hi Charles,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 – Uitstekend

deborah

1 nacht verbleven in augustus 2023
Reactie van Manager op 9 sep 2023
Hello deborah,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

2/10 – Ontzettend slecht

Debora

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We had our sstay dates mixed up first off then I was hospitalized so we didnt even get to use the second stay. The staff. Was awesome but the room was dirty the pet deposity was i believe $40.00. We arrived there at like 1:00a.m.
1 nacht verbleven in augustus 2023
Reactie van Manager op 17 aug 2023
Hello Debora, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 – Uitstekend

Daucie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always stay here when visiting my son and family. The staff is so friendly and professional. I love the rooms. Clean, great service.
1 nacht verbleven in augustus 2023
Reactie van Manager op 13 aug 2023
Hello Daucie,Thank you for taking the time to share. We appreciate your feedback regarding our staff and comments about our service. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 – Redelijk

Teresa

3 nachten verbleven in augustus 2023
Reactie van Manager op 11 aug 2023
Hello Teresa,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 – Matig

Kristine

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Condition
2 nachten verbleven in augustus 2023
Reactie van Manager op 11 aug 2023
Hello Kristine,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 – Redelijk

Loryn

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
There was no breakfast available. The were a lot of cosmetic repairs needed as well. The staff was nice though and would help us when we needed it.
1 nacht verbleven in augustus 2023
Reactie van Manager op 10 aug 2023
Hello Loryn, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

2/10 – Ontzettend slecht

Ron

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room wasnt very clean. The pool had bugs and dirt in it.
1 nacht verbleven in juli 2023
Reactie van Manager op 5 aug 2023
Hello Ron, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Comfy bed
Basic no-frills overnight motel which is all we needed. The first room we were given smelled like cigarette smoke so the desk person promptly changed our room to a nice odor free clean room. The bed was very comfortable.
1 nacht verbleven in juli 2023
Reactie van Manager op 3 aug 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 – Redelijk

Earl

Reisde met familie
Negatief: Personeel en service
3 nachten verbleven in juli 2023
Reactie van Manager op 1 aug 2023
Hello Earl,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 – Ontzettend slecht

Brian

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel actually has a pool- probably the most redeeming quality of the whole place. Had a pet friendly room as my daughter has an ESA. Walking down the hall towards the room, couldn't help notice the orange extension cords going into a room where the door had been taped shut- heat treating for bedbugs (?) Would have made sense considering that I found several dead ones on the mattresses in our room. Mattress and box springs looked like they had been there since the 1980's, carpet runners on the walls falling off and just laying on the floor. The luggage bench had so many stains and mystery items on it that we didn't even touch it. Bathroom shower was so dirty that we didn't even shower and the bathroom ceiling fan cover was hanging down as it was only being held in place by 1 screw. Air conditioning unit was gross and the windows were so dirty/gas seal broken that you couldn't see out of them. Tried to sleep and left by 6:00 the next morning. Will never stay at this place again.
1 nacht verbleven in juli 2023
Reactie van Manager op 3 aug 2023
Hello Brian, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
2 nachten verbleven in juli 2023
Reactie van Manager op 28 jul 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 – Ontzettend slecht

Joni

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not what I expected from the pictures online.
2 nachten verbleven in juli 2023
Reactie van Manager op 28 jul 2023
Hello Joni, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.