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Beoordelingen van Homewood Suites by Hilton Bonita Springs

3 out of 5
Homewood Suites by Hilton Bonita Springs
8901 Highland Woods Blvd., Bonita Springs, FL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 571 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 84 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1002 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Goede accommodatie maar bij inchecken werd creditcard belast voor 2 nachten terwijl wij via expedia al betaald hadden. Dit is nog steeds niet gecorrigeerd!
2 nachten verbleven in juni 2019

10/10 – Uitstekend

Gerda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig comfortabel hotel.
Geweldig hotel met mooie, verzorgde suites. We hadden een suite met woonkamer, 2 slaapkamers en 2 badkamers. Supergeschikt voor een gezin! Er was zelfs een keuken met vaatwasser, fijn om zelf een keer te koken. De Publix is op loopafstand evenals de Dollartree, een soort Action. Medewerkers van het hotel waren erg vriendelijk en behulpzaam. Kortom een aanrader voor een gezin. Het strand was een kwartier rijden; Barefootbeach. Geweldig strand met schildpadden en dolfijnen.
4 nachten verbleven in augustus 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ruime kamer met kitchenette, snel internet, goed ontbijt

6/10 – Redelijk

Gary

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Mike op 21 mei 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet your expectations. We hope you will give us another chance if your travel brings you back to the area.

10/10 – Uitstekend

exquenia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Homewood Suites by Hilton Bonita Springs is good hotel
1 nacht verbleven in mei 2024
Reactie van Mike op 20 mei 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay. WE hope to see you again very soon.

10/10 – Uitstekend

Dana

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great place to stay!
7 nachten verbleven in mei 2024
Reactie van Mike op 20 mei 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay. WE hope to see you again very soon.

8/10 – Goed

Josephine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The good breakfast and the pool area was clean
1 nacht verbleven in mei 2024
Reactie van Mike op 14 mei 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and our breakfast and pool area. We hope to see you again very soon.

10/10 – Uitstekend

Oscar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024
Reactie van Mike op 13 mei 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay, and we hope to see you again very soon.

10/10 – Uitstekend

Daniela

1 nacht verbleven in mei 2024
Reactie van Mike op 14 mei 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and our breakfast and pool area. We hope to see you again very soon.

10/10 – Uitstekend

perry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks for this nice stay
2 nachten verbleven in mei 2024
Reactie van Mike op 13 mei 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay, and we hope to see you again very soon

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Family friendly
2 nachten verbleven in mei 2024
Reactie van Mike op 13 mei 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay and we hope to see you again very soon

8/10 – Goed

Kenia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Mik op 7 mei 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 – Uitstekend

Yadira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pet friendly, we love the peace and the cleanliness
1 nacht verbleven in april 2024
Reactie van Diana op 28 apr 2024
Thank you for your review. We appreciate your business and hope you will return in the future. Did your pet enjoy the dog treat jar? We look forward to seeing you again in the future.Should you have any questions, please do not hesitate to contact us any time.Again thank you for staying with us at Homewood Suites in Bonita Springs, FL.Diana MarlowFront Desk Agent/Night Auditor

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the rooms because they were roomy with the exception of the sofa which was like sitting on a rock.
2 nachten verbleven in april 2024
Reactie van Mike op 26 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and the size of the room. We will be renovating out hotel later this year and will be replacing the sofa. We hope to see you again very soon.

6/10 – Redelijk

Indira

Reisde met familie
There should have been more cooperatin withing the staff. My request was not conveyed properly and timely.
9 nachten verbleven in april 2024
Reactie van Mike op 26 apr 2024
Thank you for your review of your recent stay. We apologize that your requests were not addressed in a timely manner. We will review your comments with our Front Desk team to better improve service.

8/10 – Goed

Britta

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Große Zimmer, allerdings nicht wirklich für die Selbstversorgung ausgelegt. Dafür ist die Küchenausstattung zu spartanisch. Man kann aber fußläufig essen gehen. Das Frühstück ist in Ordnung. Eine tägliche Zimmerreinigung fand leider nicht statt.
Reactie van Mike op 23 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay. We do have daily Housekeeping service upon request. We hope to see you again soon.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place for a family w kids!
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and we hope to see you again very soon.

6/10 – Redelijk

Jaime

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was very friendly. Only complaint is the AC was making an extremely loud noise and kept us awake at night
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Thank you for your review of your recent stay. We apologize that your room did not meet the standards you had when reserving a room. We will certainly review that AC Unit and make necessary fixes.

4/10 – Matig

Latassa

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
The best part about this property was the people. The staff was very kind and did a great job of interacting with guests while ensuring we had privacy to enjoy our stay. Maggie at the food and beverage area was exceptionally kind and provided wonderful customer service. Unfortunately, the hotel itself needs a lot of work. The rooms are dated, we opted to pay for an "upgrade" and there was a roach in the upgraded room. The king suite was cramped and uncomfortable and the upgraded 1 bedroom was the room with the roach issue. I cannot vouch for any of the other room types but these rooms did not meet the standard I would expect from a Hilton property. There is a lot of maintenance that needs to be addressed at this property. I would not recommend the hotel to others. I came here to save a bit of money and it was not worth the savings. If you have wiggle room in your budget, you'll want to stay elsewhere.
7 nachten verbleven in april 2024
Reactie van Mike op 22 apr 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet the expectations you had when reserving a room. We will be undergoing a full renovation this fall that will change the overall Guest Experience. We hope you will give us another chance in the future.

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For a 3-star hotel, it was a great. Clean, updated rooms; a spacious studio. Pool was cleaned and well maintained and had nice BBQs that guests could use. We stayed there for 5 nights and rarely heard noise from other rooms. Enjoyed the included breakfast (except not much in the way of gluten or dairy free). We’d stay there again.
5 nachten verbleven in april 2024
Reactie van Diana op 14 apr 2024
Thank you for the nice review. We hope to be able to have you back in the future. Hopefully, we will see you again. Let us know if you will be back and if you have any special requests for breakfast, we will do our best to accommodate your wishes.Thank youDiana MarlowFront Desk Agent/Night Auditor

10/10 – Uitstekend

Frank

2 nachten verbleven in maart 2024
Reactie van Diana op 2 mei 2024
Thank you for your review. We value guests like yourself who enjoys their stay with us. We look forward to seeing you again in the future.If you have any questions, please do not hesitate to contact us.Thank youDiana MarlowFront Desk Agent/Night Auditor

10/10 – Uitstekend

Marcy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mike op 8 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 – Uitstekend

James

Mary was great!
3 nachten verbleven in april 2024
Reactie van Mike op 8 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and that Mary provided such great service. We hope to see you again very soon.

10/10 – Uitstekend

Nanette

1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay, and we hope to see you again very soon.

10/10 – Uitstekend

John

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1
1 nacht verbleven in maart 2024
Reactie van Mike op 1 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

6/10 – Redelijk

Jorge

Positief: Personeel en service
Los tv muy antiguos y las alfombras muy viejas
4 nachten verbleven in maart 2024
Reactie van Mike op 29 mrt 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet the standards you had when reserving a room. We will be renovating our hotel this year that will address the concerns that you had.

10/10 – Uitstekend

Odalys

Reisde met een groep, Zakenreiziger, Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Is perfect
2 nachten verbleven in maart 2024
Reactie van Mike op 27 mrt 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

2/10 – Ontzettend slecht

Nicholas

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Mike op 28 mrt 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet the standards you had when reserving a room in Bonita Springs. We would appreciate any additional information to better assist in improving our hotel.

10/10 – Uitstekend

Christie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very attentive
3 nachten verbleven in maart 2024
Reactie van Diana op 26 mrt 2024
Thank you for your feedback. We look forward to having you stay with us again.ThanksDiana MarlowFront Desk Agent/Night Auditor

10/10 – Uitstekend

Elisabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was immaculate and bedding was comfy. Friendly staff and quite easy to park.
1 nacht verbleven in maart 2024
Reactie van Mike op 25 mrt 2024
Thank you for your review of your recent stay. We are vert\y happy that you enjoyed your stay and we hope to see you again very soon.

8/10 – Goed

lenuta

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was clean,quite,near everything you want do.
4 nachten verbleven in maart 2024
Reactie van Mike op 22 mrt 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

8/10 – Goed

Jose

1 nacht verbleven in maart 2024
Reactie van Mike op 8 apr 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 – Uitstekend

Madison

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had quite a bit of trouble with my booking through Expedia. Had to reschedule as Homewood didn’t have my booking. On arrival I once again didn’t have my booking even though an Expedia agent helped me- NOT THE HOTELS FAULT. Courtney at the front desk was able to get me the room for the same price as Expedia. She was very knowledgeable and helpful on what to see and do in the surrounding areas. The breakfast every morning was convenient and delish.
7 nachten verbleven in maart 2024
Reactie van Mike op 18 mrt 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and that Courtney provided such great service. We hope to see you again very soon.

8/10 – Goed

Sonja

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked: a welcoming atmosphere; the breakfast room and the friendly hostess, the variety; cleanliness Did not like: one of the party had problems with the wi-fi, could not connect to Internet
2 nachten verbleven in maart 2024
Reactie van Mike op 15 mrt 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 – Uitstekend

Carlos, Hialeah Gardens

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent hotel
1 nacht verbleven in maart 2024
Reactie van Dmarlow op 11 mrt 2024
Thank you for the awesome review. We hope to see you again in the future.

10/10 – Uitstekend

MariePascale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van Dmarlow op 7 mrt 2024
Ms. Pascale ---Thank you for staying with us. We hope to see you in the future. Thank you for the awesome review. Should you need anything, please do not hesitate to reach out to us.Thank you,Diana MarlowNight Auditor/Front Desk Agent

10/10 – Uitstekend

Torsten

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was extraordinary
3 nachten verbleven in februari 2024
Reactie van Mike op 1 mrt 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were all very friendly and welcoming! The Breakfast staff did a great job of putting out a very nice spread with the added hot dishes! The pool water was tested and the area was very nice, grills available, on site self laundry, a workout room, newspapers, maps, a lending library, cold water in the available during the day-all great amenities for guests!
5 nachten verbleven in februari 2024
Reactie van Mike op 19 feb 2024
Thank you for your review of your stay. We are very happy that you enjoyed your stay and the amenities at the hotel. We hope to see you again very soon.

10/10 – Uitstekend

Donn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
comfortable beds. nice options for breakfast. very clean.
1 nacht verbleven in februari 2024
Reactie van Mike op 19 feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 – Uitstekend

Barry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2024
Reactie van Mike op 14 feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.Michael DillonGeneral Manager

10/10 – Uitstekend

Renata

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good breakfast, clean rooms, quiet neighborhood, good location
4 nachten verbleven in februari 2024
Reactie van Mike op 12 feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you back again very soon.

4/10 – Matig

Jana

4 nachten verbleven in februari 2024
Reactie van Mike op 20 mrt 2024
Thank you for your review of your recent stay. We apologize that your stay did not meet the expectations that you had when reserving a room. We hope you will give us another chance in the future.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a solid 3 star hotel. Spacious rooms with a small kitchenette. Free parking and wifi. Also the free breakfast was pretty good each morning. The hotel was very clean and super convenient to everything! Our family would definitely stay here again.
5 nachten verbleven in februari 2024
Reactie van Mike op 6 feb 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay and our rooms and breakfast exceeded your expectations. We hope to see you again very soon.

10/10 – Uitstekend

Rodrigo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo súper bien
1 nacht verbleven in februari 2024
Reactie van Mike op 5 feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

10/10 – Uitstekend

linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff, friendly and helpful!!
9 nachten verbleven in januari 2024
Reactie van Mike op 2 feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and the staff provided such great service. We hope to see you again very soon.

8/10 – Goed

Synath

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay.
1 nacht verbleven in januari 2024
Reactie van Mike op 2 feb 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

4/10 – Matig

John

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is seeming dated and not cared for. Stains on a lot of the chairs. Our bathroom sink was cracked and caulked badly. The taps and toilet were leaking. Pillows on the bed were lumpy and uncomfortable.
7 nachten verbleven in januari 2024
Reactie van Mike op 29 jan 2024
Thank you for your review of your recent stay. We apologize that your room did not meet the expectations that you had when reserving a room. We will certainly share your comments with our Maintenance team and repair the items in that room.

10/10 – Uitstekend

Alla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and convenient hotel. A bit dated, but solid value for the money in this area
4 nachten verbleven in januari 2024
Reactie van Mike op 25 jan 2024
Thank you for your review of your recent stay. We are very happy that you enjoyed your stay. We will be renovating our hotel this summer which will change the overall look of our hotel. We hope to see you again soon.

10/10 – Uitstekend

Mike

Reisde met huisdieren, Reisde met partner
Nice area. Great staff. Wasn’t told about the pet fee of $50. That needs to be added
1 nacht verbleven in januari 2024
Reactie van Mike op 22 jan 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.

8/10 – Goed

David

Reisde met huisdieren, Reisde met familie
Positief: Netheid, voorzieningen
Outstanding staff
8 nachten verbleven in januari 2024
Reactie van Mike op 22 jan 2024
Thank you for your review of your recent stay. We are very pleased that you enjoyed your stay and we hope to see you again very soon.