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Beoordelingen van Horseshoe Bossier Casino & Hotel

4 out of 5
Horseshoe Bossier Casino & Hotel
711 Horseshoe Blvd, Bossier City, LA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 1544 van 2863 beoordelingen" "
Gastenscore: 8 - Goed. 553 van 2863 beoordelingen" "
Gastenscore: 6 - Redelijk. 299 van 2863 beoordelingen" "
Gastenscore: 4 - Matig. 233 van 2863 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 234 van 2863 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tera

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Overall good place to stay, clean, parking was great! The only issue I had was I left prescription glasses in the room and called when I realized I had checked out and didn’t have them. They said they had already cleared out the room and didn’t find anything. We went to grab a bite to eat before heading out of town and decided to run back by the hotel and ask if they would allow me to check the room because I knew where I set them. They took me up and the housekeeper was just clearing out the room! I walked right to the shelf by the tv and there they sat! They couldn’t have checked the first time and living over 800 miles from where we stayed made it a pretty big deal!
3 nachten verbleven in mei 2024

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s not Vegas, but that said, it was a nice visit. Great food in hotel restaurants! Hotel clean and neat. Room was very spacious. Our room was still in disarray with dirty linen on the floor when we checked in (at 8pm). There was a special event Saturday night with very loud music until midnight which was pretty irritating. But overall, I would go back.
2 nachten verbleven in mei 2024

8/10 – Goed

monte

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
I love this hotel/casino my only complaint and 3 star rating for condition is the jetted tub had black mold and missing grout around the tiles. I think the carpet needs changing as well. Smelled a little like stinky feet. If you can get past that this place is excellent. With a makeover it would be 5 star.
1 nacht verbleven in mei 2024

8/10 – Goed

Gladys, MISSOURI CITY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are very spacious but extremely out dated. My experience overall was ok. I probably wont stay there again but i woould definitely eat there.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Lorrie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is very friendly and accommodating.
2 nachten verbleven in mei 2024

8/10 – Goed

Fran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need larger sheets on bed. Keep coming off.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Kirby

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Casino is old and not well kept very dusty and mattress was horrible will be my last time staying there
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Aimee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

6/10 – Redelijk

Shannon, Heber Springs

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The pool was under renovation and our group had planned to spend time with each other and relaxing by the pool. We would have chosen another place to stay had we known. We just wanted simple, relaxing downtime.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Daisy

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was nice and friendly and room was very clean
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Richard

Reisde met partner, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is outdated which I can live with. However, we had 1 towel for two guest and it was a hassle to get more. The shower had no hot water and no water pressure. When I brought it to the hotel’s attention they did not even respond to my concerns. The conjoing rooms were unlocked and felt unsafe. The couple next to us were loud and the staff did little to help with that. Expected more from this “resort” would like a refund for so many inconveniences.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Stephan

I putchased Non Smoking and they placed me in a smoking room. My experience was horrible.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Dedria

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
If I could give this hotel and property zero stars, I would! The room was filthy and hadn't been dusted in months. Than God, I tske clorox wipes and lydol to hotels. The bedding was gross. The catpet! Oh my God! I chose this hotel because I was in town for my college graduation from LSUS. NEVER AGAIN. Horseshoe Hotel and Casino. The place should be knocked down and start over. The entire facikty is horrible!!
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Brenda

Negatief: Personeel en service
Phone customer service is terrible
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked everything about the hotel staff was friendly
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Leah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Kelsie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was definitely an eye catcher. Staff was polite & rooms were spacious and clean
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Angela

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Been coming here for the past 10 years. Always an excellent experience!
1 nacht verbleven in mei 2024

4/10 – Matig

Quinton

Positief: Personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lashounda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very enjoyable
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jimmitriv

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NA
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Kelly

Reisde met een groep
I’ve been there the last couple of months and the water feature out front was not working and was Dirty. It would be beautiful if it was working and clean.
1 nacht verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
We are concerned to hear about your experience with the water fountain out front. We are working on that now. Thank you for bringing it to our attention.

8/10 – Goed

Estinika

1 nacht verbleven in april 2024

10/10 – Uitstekend

tad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay!
2 nachten verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
Thank you for sharing your positive feedback! We deeply respect your kind words and are glad you enjoyed your stay with us.

4/10 – Matig

Teresa

Reisde met familie
Negatief: Personeel en service
Reserved non smoking room, didn’t have any room for non smoking. Room and hallway reeked of smoke, couldn’t hardly breathe. Ask to come and spray which they did but it was so overwhelming it did not help. Room smelled and looked dirty. Have stayed here several times with no problems, but unfortunately will find somewhere else to stay as we come once a month. Made me feel because we booked as they said a third party they didn’t have to honor room selection.
1 nacht verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
Sorry for any inconvenience you experienced during your recent stay with us, Teresa. We apologize for the issues with the non-smoking room and cleanliness. Your feedback is important to us and we will address these concerns with our team. Please feel free to contact us at (800) 895-0711 to discuss this further.

6/10 – Redelijk

Rosalind

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Some staff was nice and some wasn’t so nice. Hotel is nice, rooms are a nice size but it could use some renovations
2 nachten verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
It's unfortunate to hear about your mixed experience, Rosalind. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Horseshoe Bossier City. If you have any further concerns, please feel free to reach out to us at (800) 895-0711.

10/10 – Uitstekend

Yolanda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Property smells AMAZING!!! The Manager Shalexis is ABSOLUTELY PHENOMENAL!!!
1 nacht verbleven in april 2024

10/10 – Uitstekend

yvonne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Stephanie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Destiney

2 nachten verbleven in april 2024

10/10 – Uitstekend

Dontesa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the lake front view from my room it was awesome.
1 nacht verbleven in april 2024
Reactie van TerRon Miles op 30 apr 2024
We are thrilled to hear that you enjoyed the lake front view from your room! Thank you for choosing Horseshoe Bossier City.

6/10 – Redelijk

Tanda

1 nacht verbleven in april 2024

4/10 – Matig

felice

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Too Smokey! We thought we requested a non-smoking but was given a smoking room. They would not change because I booked from a third party. Housekeeping was not provided daily. We had to request additional towels. There was no room service available. The steak house was very good with wonderful service! The casino workers were very nice.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Dowling

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms were large, clean, and pleasing. What I did not like is not having available coffee. I feel at the rates we paid, the service should have included coffee and a free breakfast. We decided we can stay at a nearby hotel/motel which offers these conveniences at a lower price that I paid at Horseshoe Casino Hotel. I will not return. I can do better.
2 nachten verbleven in april 2024
Reactie van TerRon Miles op 30 apr 2024
We sincerely apologize for any inconvenience you may have experienced during your stay at our property. We appreciate your feedback and will take your comments into consideration as we strive to provide the best possible service to our guests. Thank you for choosing Horseshoe Bossier City.

4/10 – Matig

Margaret

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Fall at Horseshoe Casino. Front desk as notified (Cody, 20 year old female). No on offered service of any kind following fall which resulted in BROKEN FINGER.
1 nacht verbleven in april 2024

8/10 – Goed

Courtney

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
We had to find a last minute place to stay (2 adults and an 8 and 4 yr old). This was a clean property and well kept. It didn't smell like most casino hotels. we would stay again.
1 nacht verbleven in april 2024

10/10 – Uitstekend

yuxiang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Linda

Positief: Netheid, personeel en service
No longer have buffet and no coffee pot in rooms
2 nachten verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
We regret to learn that you were disappointed with the changes to our buffet and room amenities. Your feedback is important to us and we will take it into consideration for future improvements. Thank you for bringing this to our attention.

10/10 – Uitstekend

Stephen, Justin

1 nacht verbleven in april 2024

6/10 – Redelijk

Robert

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
This Four-Star hotel is elegantly outfitted, maybe a little dated. I appreciated how clean the room was…housekeeping does a good job! But I like o make coffee in my room. No coffee! I have to wait until the restaurant downstairs opens at 7:30 to get my FIVE DOLLAR cup of coffee! The elevators (all of them) smelled. Kind of like BO. Very pungent. Also, I did NOT like the “resort fee.” To me, it’s just a scam to get another $20 out of customers. Won’t be back Ailey because of that.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jasmine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s been a breeze😁
1 nacht verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
It's great to hear that your experience was a breeze! Thank you for sharing.

6/10 – Redelijk

Janet

It was fine, but I did not like the resort fee, when I did not use any of the resort facilities.
1 nacht verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
We regret to learn that you were not satisfied with the resort fee. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Horseshoe Bossier City.

10/10 – Uitstekend

Dakota

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had an amazing time and everyone was very friendly
1 nacht verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
We're happy to hear you had an amazing time at Horseshoe Bossier City! Thank you for your kind words.

10/10 – Uitstekend

pamela

1 nacht verbleven in april 2024

10/10 – Uitstekend

Gordon

Positief: Netheid, staat van de accommodatie en faciliteiten
It was okay.
2 nachten verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
We're concerned to hear that your experience was just okay. Please feel free to contact us at (800) 895-0711 to discuss any specific feedback you may have.

10/10 – Uitstekend

BEVERLY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super room for the price!
1 nacht verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
We are thrilled to hear that you enjoyed your stay with us at Horseshoe Bossier City! Thank you for your positive feedback.

8/10 – Goed

Alexis

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It’s a super nice hotel & the rooms were pretty clean but could have definitely been cleaned better and it could use a face lift in the rooms .
2 nachten verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
We're concerned to hear about your experience at Horseshoe Bossier City. We will address the cleanliness issues and take your feedback into consideration for future improvements. Thank you for bringing this to our attention. If you have any further concerns, please don't hesitate to contact us at (800) 895-0711.

8/10 – Goed

Fred

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very spacious room
1 nacht verbleven in april 2024
Reactie van Edrick Hall op 2 mei 2024
Your review is appreciated! We're glad to hear you found the room spacious. If you have any other feedback, feel free to reach out at (800) 895-0711.