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Beoordelingen van AC Hotel by Marriott Boston Cambridge

3.5 out of 5
AC Hotel by Marriott Boston Cambridge
10 Acorn Park Drive, Cambridge, MA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 612 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 239 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 1000 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Mark

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The weekend we visited was graduation weekend and hotel rooms were overpriced all throughout the city. Having said that this property felt very safe. Our room was very quiet for restful sleep. The mattress was very comfortable. This property is obviously brand new and we learned the level of AC Hotel amenities, or lack thereof. My husband and I like to stay at Marriott properties that have food options and a lounge that is open for Bonvoy members. This is not your hotel for that. There is a nice buffet, and snacks at the front desk both at your expense. There is a free coffee urn by the front desk. This hotel is on the rail line. The walk to the rail line is really sweet and is a wooded pathway, that bicyclist and joggers utilize. You do not want to walk this part late at night. We were given great advice by a rail worker to walk along the highway path coming back at night. Otherwise, no complaints.
2 nachten verbleven in mei 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 20 mei 2024
Thank you for staying with us & providing valuable feedback on your stay. We appreciate you trying out the AC brand and hope you will consider us on a return trip to the greater Boston area.

8/10 – Goed

Suzanne

Reisde met partner
Positief: Netheid, personeel en service
The place was clean and it is very much a hotel for business people. You live out of suitcase. My biggest issue was my door lock did not work probably because they needed to pry it open at some point. It would take to long to fix that night and no open rooms. They did fix the next day. The train station is close but that is all you can really walk to. Pricing for food was way too high. Also parking was same price for the day as if in the city.
3 nachten verbleven in mei 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 19 mei 2024
Hi Suzanne -Thank you for sharing your recent experience with us. Overall, I am happy that you enjoyed your stay and found the location to be suitable for your travel needs. I am sorry that you had an issue with your guestroom door lock, but happy that our team was able to fix it.

8/10 – Goed

Luis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very nice, and good location, it is a little bit noisy from being close to the highway the staff was awesome, specially Mike at front desk went the extra mile! I would come back no doubt
2 nachten verbleven in mei 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 20 mei 2024
Thank you so much for your feedback! We are especially grateful to count Mike as one of our team members. On your next visit, you can request a courtyard-facing room. Those tend to be a little quieter. We are happy to accommodate if we have the rooms available.We look forward to welcoming you back soon!

10/10 – Uitstekend

Wang

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in maart 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 30 apr 2024
Our Team thrives on delivering a great service experience. I'm so glad to learn that we delivered on our promise. Come & see us again!

10/10 – Uitstekend

Henry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was wonderful
1 nacht verbleven in april 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 28 apr 2024
Our team loves it when they know they've made a positive impact on our guests' stay. Thank you so much for letting us know.

10/10 – Uitstekend

Lauren Jay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, great location near train station.
1 nacht verbleven in april 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 26 apr 2024
Thanks so much for the glowing review! We are thrilled you enjoyed your stay with us. Come see us again on your next trip to the Boston area.

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No criticism of the actual hotel, but the location was... weird. We stayed in a hotel in a business park where it was located among many business towers. Was very confusing when we came in. Heck, the road on the way in had signs saying 'DO NOT ENTER' like it was a traffic violation. Somebody should fix that.
1 nacht verbleven in april 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 10 apr 2024
Thanks for the feedback. While admittedly our location is a bit unique, our close proximity to Alewife T Station makes it quick & easy to access downtown Boston, once you get here, or course :)

10/10 – Uitstekend

ylli

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
AC hotel was a great. Clean and comfortable. The staff was very friendly and helpful.
1 nacht verbleven in maart 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 18 mrt 2024
We are delighted that you enjoyed your stay with us! We look forward to welcoming you back again soon.

6/10 – Redelijk

Kim

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The property was had to find and we had a queen size bed not a king that we had made the reservation for.
1 nacht verbleven in maart 2024
Reactie van Shea op 30 mrt 2024
Dear Kim, Thank you for taking the time to review us! We are sorry to hear you had this experience here with us. We do our very best to ensure each guest is satisfied with their stay. We hope you will give us another chance in the near future! Sincerely,AC Hotel by Marriott Boston Cambridge

10/10 – Uitstekend

Ioannis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was good
1 nacht verbleven in februari 2024
Reactie van Shea op 30 mrt 2024
Dear Ioannis, Thank you for taking the time to review us! We are glad to hear you enjoyed your experience with us and that everything we could accommodate you with met your needs! We hope to see you again in the near future. Sincerely, AC Hotel by Marriott Boston Cambridge

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room and pool were great. It seemed like they weren’t accustomed to children as guests.
2 nachten verbleven in februari 2024
Reactie van Shea op 30 mrt 2024
Dear Jennifer, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay here and our amenities satisfied you! We hope to see you again in the near future! Sincerely, AC Hotel by Marriott Boston Cambridge

10/10 – Uitstekend

Izabela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van AC Hotel op 14 feb 2024
I wanted to take a moment to extend my sincerest thanks for your recent stay with us and for taking the time to leave such a glowing 5-star rating. Your feedback means the world to us and serves as a tremendous source of motivation for our team.

8/10 – Goed

Janet

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The restaurant was closed and only choice was to order pizza
1 nacht verbleven in februari 2024
Reactie van Front desk op 5 feb 2024
I'm so sorry to hear that. Thank you for your feedback.

4/10 – Matig

Kofi

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van AC Hotel Boston Cambridge op 2 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

Kayla

1 nacht verbleven in januari 2024
Reactie van GM - AC by Marriott Boston-Cambridge op 30 mrt 2024
WOW! Thanks so much for the vote of confidence!We look forward to hosting you again on future travels to Boston.

10/10 – Uitstekend

Joyce

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van AC Hotel Boston Cambridge op 15 jan 2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van AC Hotel Boston Cambridge op 14 jan 2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

8/10 – Goed

Anna

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van AC Hotel Boston Cambridge op 14 jan 2024
Greetings Anna,Thanks for sharing feedback and we are looking forward to welcoming you back soon.

8/10 – Goed

Mary M, Belfast

Reisde met familie
Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van Cindy op 6 jan 2024
Hi Mary,Thank you for the 4 stars, let us know how we can make it even better next time.AC Hotel Cambridge

10/10 – Uitstekend

John

Reisde met familie
This hotel is a great option to experience the city while avoiding exorbitant downtown hotel prices. It is virtually adjacent to the Alewife Red Line Terminus located in a safe, clean and quiet neighborhood. A half hour gets you downtown for $2.40 where you can access several sports, entertainment and shopping venues. I hesitate to give this hotel such a good review in the event I want to return to discover it is fully booked! It is new, clean and quiet with good coffee and windows that open.
2 nachten verbleven in december 2023
Reactie van AC Hotel Boston Cambridge op 30 dec 2023
Greetings John,Thank you for sharing your feedback and we are glad you enjoyed your stay. we are looking forward to seeing you again and hopefully soon!

4/10 – Matig

shanying

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van AC Hotel Boston Cambridge op 29 dec 2023
Greetings Shanying,I am sorry to see low stars. we would like to know what went wrong during your stay.

10/10 – Uitstekend

Marcus

1 nacht verbleven in december 2023
Reactie van AC Hotel Boston Cambridge op 2 feb 2024
Thank you for feedback.

8/10 – Goed

Mario

2 nachten verbleven in december 2023
Reactie van AC Hotel Boston Cambridge op 14 jan 2024
Thanks for sharing feedback and we are looking forward to welcoming you back soon.

10/10 – Uitstekend

Pei-Hsin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 20 dec 2023
Greetings Pei- Hsin,Thank you so much for giving us 10 out of 10. we are looking forward to welcoming you back soon.

10/10 – Uitstekend

David

1 nacht verbleven in december 2023
Reactie van Cindy op 6 jan 2024
Hi David,Thank you for the 5 stars! Sincerely,AC Hotel Boston Cambridge

8/10 – Goed

Angela

Positief: Netheid, personeel en service
The bathroom was not as clean as it should’ve been.
Reactie van Front desk op 5 feb 2024
I am so sorry to hear that. Thank you so much for your feedback.

2/10 – Ontzettend slecht

Babak

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The initial time I lodged at this establishment, I encountered a situation where there was no hot water available, resulting in an uncomfortable cold shower. Following my two-day stay, I contacted the hotel and conversed with a manager, expressing my concerns as I planned to return for another business trip. My primary objective was to ensure the availability of hot water for the shower and to address the issue of being charged a substantial amount. The manager assured me that he would investigate the matter and provide a follow-up, but regrettably, he never followed through on his promise. While the hotel itself is pleasant, the staff's lack of assistance and professionalism contradicts the positive image they project, the food is substandard, and the overall experience is empty. They need new management that actually cares. Consequently, I do not recommend choosing this establishment for your stay.
2 nachten verbleven in december 2023
Reactie van Quaneka op 20 dec 2023
Dear Babak, please accept my sincere apologies for the experience you had during your stay. I can understand your frustration not having hot water during your stay. Providing exceptional is our top key and I apologize for us falling short. I can assure you that our management team cares. Thank you for providing your honest feedback.

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Quaneka op 20 dec 2023
Thank you for your rating.

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel and location. Climate control in the room was not working the best but otherwise a great stay. Square toliet is strange!
1 nacht verbleven in december 2023
Reactie van Quaneka op 20 dec 2023
Thank you for your feedback.

6/10 – Redelijk

Indi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van AC Hotel Boston Cambridge op 5 dec 2023
Greetings Indi,Thank you for giving us 3 stars. please let us what went wrong during your stay. Generally, our team recognized and received 5 stars.

10/10 – Uitstekend

Stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious and clean
1 nacht verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 1 dec 2023
Greetings Stepanie,Thank you for giving us 5 stars! We are looking forward to welcoming you back soon!

2/10 – Ontzettend slecht

Glenn

1 nacht verbleven in juli 2023
Reactie van AC Hotel Boston Cambridge op 20 dec 2023
Greetings Glenn,Please let us know what went wrong during your stay. We are looking forward to hearing more about your stay experience.

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff- very clean and quiet
3 nachten verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 28 nov 2023
Greetings Victoria,Thank you for sharing feedback! we are glad you have a wonderful stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Jean-Francois

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 28 nov 2023
Greetings Jean-Francois,Thank you for sharing feedback! we are glad you have a wonderful stay and look forward to welcoming you back soon!

10/10 – Uitstekend

Melissa

1 nacht verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 21 nov 2023
Greetings Melissa,Thank you for giving us 10 stars! we are looking forward to welcoming you back soon.

6/10 – Redelijk

Douglas

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 20 nov 2023
Greetings Douglas,Thanks for sharing 3 stars, however, we would like to know what went wrong during your stay. we strive to get 5-star reviews.

8/10 – Goed

Jinying

1 nacht verbleven in november 2023
Reactie van Quaneka op 20 dec 2023
Thank you for your rating.

10/10 – Uitstekend

Elizabeth

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenient location, inviting spaces, friendly professional staff
2 nachten verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 14 nov 2023
Greetings Elizabeth,Thanks for sharing your feedback and look forward to welcoming you back soon.

8/10 – Goed

Noah

1 nacht verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 1 dec 2023
Greetings Noah,Thank you for giving us 4 stars! We are looking forward to welcoming you back soon!

10/10 – Uitstekend

Robert

1 nacht verbleven in november 2023
Reactie van AC Hotel Boston Cambridge op 26 nov 2023
Greetings Robert,Thank you for giving us 5 stars! we are looking forward to welcoming you back soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was clean and service was great. Square toilet was a little different though.
4 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 3 nov 2023
Greetings Anonymous,Thank you for sharing feedback and we look forward to welcoming you back soon.

10/10 – Uitstekend

Doris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New facility, clean and proximity to highways
3 nachten verbleven in oktober 2023
Reactie van AC Front desk op 19 okt 2023
Thank you for the wonderful review.

6/10 – Redelijk

KARINA

Reisde met familie
Negatief: Netheid, personeel en service
Hotel was regular. Rooms were not done every day. and the sofa was intended for sleeping but it was not confortable at all. The surroundings are really nice, a national reserve by a river, but far from shops and station.
4 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 16 okt 2023
Greetings Karina,Thanks for sharing your feedback and hopefully see you soon and welcome you back soon.

10/10 – Uitstekend

Ilyse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 17 okt 2023
Greetings Ilyse,Thank you for giving us five stars! we are looking forward to welcoming you back soon!

8/10 – Goed

J Victoria, Carmel

2 nachten verbleven in oktober 2023
Reactie van AC Front desk op 5 nov 2023
Thank you for your rating!

10/10 – Uitstekend

Tamesa

1 nacht verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 4 nov 2023
Greetings Tamesa,Thank you for giving us 5 stars! we look forward to welcoming you back soon!

10/10 – Uitstekend

Margaret

3 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 2 nov 2023
Greetings Margaret,Thank you for giving us 5 stars. we are looking forward to welcoming back you soon!

10/10 – Uitstekend

Viken, Glendale

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place quite and very clean
3 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 12 okt 2023
Greetings Viken,Thank you for five stars! we are looking forward to welcoming you back soon.

10/10 – Uitstekend

Gökhan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 10 okt 2023
Greetings Gokhan,Thank you for 10 stars! we are looking forward to welcoming you back soon.

10/10 – Uitstekend

Lonilda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing! The comfort was top tier and super safe
3 nachten verbleven in oktober 2023
Reactie van AC Hotel Boston Cambridge op 9 okt 2023
Greetings Lonilda,Thanks for sharing feedback and we are looking forward to welcoming you back!