Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 568 van 1000 beoordelingen" "
10 - Uitstekend
568
Gastenscore: 8 - Goed. 286 van 1000 beoordelingen" "
8 - Goed
286
Gastenscore: 6 - Redelijk. 95 van 1000 beoordelingen" "
6 - Redelijk
95
Gastenscore: 4 - Matig. 34 van 1000 beoordelingen" "
4 - Matig
34
Gastenscore: 2 - Ontzettend slecht. 17 van 1000 beoordelingen" "
2 - Ontzettend slecht
17
9,0/10
Netheid
9,0/10
Personeel en service
8,4/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,2/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Wia Wijers
Reisde met familie
6 sep 2023
Positief: Netheid, personeel en service
Rustige omgeving en bijna alles op loopafstand
Wia Wijers
4 nachten verbleven in september 2023
Reactie van Hotelmgmt op 9 sep 2023
Thank you so much, Wia! It's heartwarming to know you enjoyed our quiet corner of the city. Being close to many attractions makes exploring a breeze and we truly hope the next time you're in town, you'll choose Residence Inn by Marriott Boston Harbor on Tudor Wharf again!
10/10 – Uitstekend
Jozeph
1 jun 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Eigen volledig uitgeruste keuken waardoor je niet iedere dag in een restaurant hoeft te eten.
Goed ontbijt voor USA begrippen.
Jozeph
7 nachten verbleven in mei 2017
10/10 – Uitstekend
JOHNNA
12 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time staying at Residence it was a very pleasant place
JOHNNA
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
Providing the perfect first impression is certainly important and we are proud your impression of Residence Inn by Marriott Boston Harbor on Tudor Wharf was a 10/10! Thank you, Johnna. Revisit anytime!
10/10 – Uitstekend
Joelle
Zakenreiziger
11 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was at the Residence in for a week. I loved the ample space and small kitchen in the rooms. Great hot breakfast, and very helpful staff. Close to TD Garden and downtown.
Joelle
7 nachten verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
What an awesome review, Joelle! We are thrilled our beautiful location on the water and accommodations filled with the essentials of home left nothing to be desired! It is also a joy to read our team impressed you with their warmth and attentiveness. We hope you will choose Residence Inn by Marriott Boston Harbor on Tudor Wharf in the future to take further advantage of our ideal location. See you then!
8/10 – Goed
Daniel
2 mei 2024
Positief: Netheid, personeel en service
Daniel
2 nachten verbleven in april 2024
10/10 – Uitstekend
Edin
Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
30 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The price was great and our rooms were renovated and very clean. The breakfast choices were excellent and overall a great hotel stay!
Edin
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 2 mei 2024
We love that you took a moment to share your positive experience, Edin! It's rewarding to know our recent renovations impressed you and that you also enjoyed our amenities! All of us at Residence Inn by Marriott Boston Harbor on Tudor Wharf hope to welcome you back for another 10/10 experience!
10/10 – Uitstekend
Ahmed, LITTLE ROCK
19 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service at the reception
Ahmed
2 nachten verbleven in april 2024
Reactie van HotelMgmt op 23 apr 2024
Offering the best first impression with our warmth and attentiveness is always our goal at Residence Inn by Marriott Boston Harbor on Tudor Wharf. We are proud to read we succeeded during your stay, Ahmed. Thanks for the positive feedback. See you next time!
10/10 – Uitstekend
Pierre-Martin
Reisde met een groep, Reisde met familie
18 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff there where all super helpfull and so kind with all the costumers. Big thanks to your employes! 👌
Pierre-Martin
3 nachten verbleven in april 2024
Reactie van HotelMgmt op 23 apr 2024
Thank you, Pierre-Martin! It was our pleasure to provide impeccable and warm hospitality throughout your stay at Residence Inn by Marriott Boston Harbor on Tudor Wharf! We hope you will choose us again!
8/10 – Goed
Kelly McGill
Reisde met partner
16 apr 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen
It was under construction in side and out and no one told us. Also, the walk way to the garden was closed and we were there for a hockey game. Lastly, the valet parking couldn’t drive a stick so I paid for valet and parked my own car!
Kelly McGill
1 nacht verbleven in januari 2024
Reactie van HotelMgmt op 19 apr 2024
Thank you for a great rating, Kelly, as well as for your honest feedback. Be sure to reference the "Policies" section of our third-party sites when you plan future trips. We do share information regarding our renovations there. We regret the unusual occurrence with Valet and will look into this right away for you. We hope to provide a more seamless experience the next time you are in town.
6/10 – Redelijk
Marcy
16 apr 2024
Negatief: Staat van de accommodatie en faciliteiten
Marcy
1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 17 apr 2024
Thank you for rating your stay, however, we wish we could have provided you with a visit that was nothing short of exceptional. Please, join us again, as we trust we can change your impression!
10/10 – Uitstekend
Diana
15 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Diana
1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 17 apr 2024
Thank you for your five-star rating, Diana! We hope to be your preferred property whenever your travels bring you to the area!
10/10 – Uitstekend
Paul
14 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good experience
Paul
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 17 apr 2024
Paul, we are ecstatic to read your experience was impressive from beginning to end! Thanks for choosing Residence Inn by Marriott Boston Harbor on Tudor Wharf. See you next time!
4/10 – Matig
Lisa
Reisde met familie en kleine kinderen
8 apr 2024
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
I stayed there on April 3 with my grandchildren and my husband. We stayed in a suite on the fifth floor. 523 to be exact room. The carpeting was soaked with rain in one bedroom and the living room floor was soaked as well. After letting them know in the morning, they did nothing. Not even a credit of some kind for the inconvenience.
Lisa
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 12 apr 2024
We truly regret that your visit fell short of the excellence for which we're known, Lisa, and we apologize for your frustration. Our team will be reviewing your feedback internally to see how we can better respond in the future. Please allow us a second chance to change your impression of us.
10/10 – Uitstekend
Stacey
6 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, nice staff, big rooms, love the water, would definitely stay here again.
Stacey
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 9 apr 2024
Stacey, it's wonderful to hear that you enjoyed our wonderful location, charming team, and spacious accommodations at the Residence Inn by Marriott Boston Harbor on Tudor Wharf and that the proximity to the water added to your positive experience. Your enthusiasm for returning is greatly valued, and we look forward to providing you with another enjoyable stay in the future.
8/10 – Goed
David
Reisde met familie, Reisde met familie en kleine kinderen
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our rooms were great, and the location is wonderful and has great views of Boston. From the hotel you can easily walk to sites like the USS Constitution and the Bunker Hill Monument. The only downside is that it was overpriced relative to other hotels nearby.
David
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 26 mrt 2024
David, it's fantastic to hear that you enjoyed your rooms and the prime location of our hotel with its stunning views of Boston. Being so close to iconic sites such as the USS Constitution and the Bunker Hill Monument is something we are delighted you took advantage of. We aim to provide value through our services, amenities, and unique location, but we also take your feedback seriously as we continually assess our pricing structure to ensure it reflects the quality and experience we wish to offer. We appreciate you sharing your thoughts and hope to welcome you back to Residence Inn by Marriott Boston Harbor on Tudor Wharf so we can earn those last few stars!
8/10 – Goed
Heather
Reisde met familie
14 mrt 2024
Positief: Netheid, personeel en service
I miss the hot tub. This is something that customers appreciate. It is good to see that updates are happening, but disappointing to see that the new layout has a shower instead of a bathtub.
Heather
3 nachten verbleven in maart 2024
Reactie van HotelMgmt op 19 mrt 2024
Thank you for your feedback, Heather. We understand how much our guests appreciated the hot tub and recognize the importance of such amenities in providing a relaxing and comfortable experience. While we're glad to hear that you've noticed and appreciate the updates we're making, we're sorry to learn that the transition from bathtubs to showers in our new layout has been a point of disappointment for you. Your input is invaluable as we continually strive to enhance our guest experience, balancing modernization with the comforts our guests value. We hope that despite this change, you'll find other aspects of our accommodations and services that meet your needs and preferences. We look forward to welcoming you back and making your next stay with us even more enjoyable.
6/10 – Redelijk
David
4 mrt 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not helpful around parking. Construction not informed prior to renting.
David
2 nachten verbleven in maart 2024
Reactie van HotelMgmt op 7 mrt 2024
Thank you, David, for your honest feedback. We will share your thoughts about assistance with parking so we can better meet our guests’ needs moving forward. We hope you can return when the construction is complete so that we can win you over entirely.
8/10 – Goed
Devon
Reisde met familie, Reisde met familie en kleine kinderen
19 feb 2024
Positief: Netheid, personeel en service en voorzieningen
Hotel rooms are very nice. Unfortunately visit we have made the pool has been closed. With small kids this is very hard. Once the pool is open will be a top notch facility. Staff is very friendly and helpful. Great continental breakfast!
Devon
1 nacht verbleven in februari 2024
Reactie van Hotelmgmt op 22 feb 2024
Devon, your compliments regarding our guest rooms made us smile. We are just as eager for you to return and enjoy more of our amenities here at Residence Inn by Marriott Boston Harbor on Tudor Wharf. We are positive that we can win you over entirely then!
10/10 – Uitstekend
Hugh
19 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They are renovating the hotel which is making it very nice. I got an unexpected upgrade which was really nice. The pool is very convenient and clean for kids to enjoy.
Hugh
1 nacht verbleven in februari 2024
Reactie van Hotelmgmt op 22 feb 2024
Hugh, we share your excitement about our ongoing renovations and cannot wait to share them with you when they are complete. It is wonderful to know your recent stay was perfect from start to finish and that your upgrade further enhanced your trip. All of us at Residence Inn by Marriott Boston Harbor on Tudor Wharf hope your next visit will be soon!
6/10 – Redelijk
Connor
Reisde met partner
18 feb 2024
Positief: Netheid, personeel en service
Hot tub was sadly closed permanently. The website indicated not and was one of the leading reasons I chose to stay there. Other than that, staff was very friendly and it was a cozy stay.
Connor
2 nachten verbleven in februari 2024
Reactie van Hotelmgmt op 22 feb 2024
We are proud that our team's service left a positive impression, but regret any changes to our amenities did not suit your preferences, Connor. We value your insights and will share them with our Management Team. Hopefully, we can win you over further in the future.
10/10 – Uitstekend
Gary
18 feb 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great 👍👍
Gary
1 nacht verbleven in februari 2024
Reactie van Hotelmgmt op 22 feb 2024
We are happy your time at Residence Inn by Marriott Boston Harbor on Tudor Wharf was perfect all around, Gary. We hope you can revisit soon and enjoy us further!
8/10 – Goed
Roberta Luisa
Reisde met partner
5 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Struttura visitata a fine gennaio 24 in fase di ristrutturazione. I lavori non hanno recato nessun disturbo e disagio. La sala colazioni era agibile per l’asporto in camera ed il personale sempre gentile a farti sentire a tuo agio. Forse per chi pensava di usare la piscina questo aspetto può aver disturbato ma a noi no. Camera ampia e funzionale con la cucina ed il grande frigo. Molto silenziosa benché avessimo la stanza che si affacciava su strada. Ottima la posizione per scoprire la città e vicina alle linee della metropolitana
Roberta Luisa
9 nachten verbleven in januari 2024
Reactie van HotelMgmt op 8 feb 2024
It's heartening to hear that your visit at the end of January, despite coinciding with our renovations, was a pleasant one, Roberta. The fact that the ongoing work did not disturb your stay and that our breakfast room adjustments and the team's kindness contributed to a comfortable experience is wonderful to know. It's appreciated that you recognized the potential concern for guests looking forward to the pool, yet it's reassuring that it did not affect your visit. Your positive remarks about the spacious, well-equipped room and its tranquility, even facing the street, alongside the hotel's prime location for city exploration, are greatly valued. Looking forward to welcoming you back to an even more enhanced setting post-renovation.
10/10 – Uitstekend
Jilliane
31 jan 2024
Jilliane
1 nacht verbleven in januari 2024
Reactie van HotelMgmt op 2 feb 2024
It's incredibly gratifying to earn a perfect score from a guest we value so much! We appreciate your review and hope to have the pleasure of your company again in the near future, Jilliane.
8/10 – Goed
ginger
28 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Under construction and pool was not available.
ginger
1 nacht verbleven in januari 2024
Reactie van HotelMgmt op 1 feb 2024
Ginger, we were happy to have you with us and we appreciate your feedback. We are working hard to update our property to better meet the needs of our guests. We apologize if this impacted your stay in any regard. We would love to welcome you back when everything is complete as we are confident we can win you over entirely. Thank you!
6/10 – Redelijk
Heather
Reisde met partner, Reisde met familie
22 jan 2024
Positief: Netheid, personeel en service
No parking
Long checkin
Online checin did not work
Heather
1 nacht verbleven in januari 2024
Reactie van Hotelmgmt op 27 jan 2024
Thank you, Heather, for reviewing your stay. We apologize for the difficulty with online check-in and will look into this so it does not cause you trouble again. Please know we do have Valet Parking and hope you will take advantage next time you are in town. We are positive we can improve your overall experience.
6/10 – Redelijk
Peter
21 jan 2024
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Peter
1 nacht verbleven in januari 2024
Reactie van Hotelmgmt op 22 jan 2024
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, Peter.
4/10 – Matig
Alice
Reisde met partner
20 jan 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room we were in smelled like stale cigarettes and it was not very nice for the price we paid. Also I think it’s bad to charge $50 for parking
Alice
1 nacht verbleven in januari 2024
Reactie van HotelMgmt op 23 jan 2024
Thank you for sharing your concerns, Alice. We apologize for the odor in your room, and your feedback is essential in ensuring our rooms are up to the highest standards of cleanliness and comfort. Regarding the parking fee, we understand your perspective, and your comments will be taken into consideration as we continually assess our pricing structures to provide the best value for our guests. We appreciate your input, and we hope to have the opportunity to provide you with an improved experience on your next visit and regain your full trust.
6/10 – Redelijk
Annabelle
Reisde met familie
20 jan 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Annabelle
1 nacht verbleven in januari 2024
Reactie van Hotelmgmt op 21 jan 2024
Annabelle, learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit.
4/10 – Matig
Nicole
Reisde met familie
20 jan 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was under renovations. It was not listed as such on the booking site. I booked this hotel for the amenities all of which were closed. The lobby was open to the frigid -1 degree temps in New England. Our room was fine. But the windows let in cold Air and were covered in water on the inside, actually dripping down. When I brought this up at check out the manager was extremely condescending and rude. DO NOT BOOK HERE IF YOU ARE LOOKING FOR A PLEASANT EXPERIENCE.
Nicole
1 nacht verbleven in januari 2024
Reactie van Hotelmgmt op 23 jan 2024
Thank you for sharing your experience, Nicole. We sincerely apologize for the inconvenience you encountered during your stay. Please know we do share this information on our third-party site under "Policies" We share that our property is undergoing renovations from December 4 2023 to May 1, 2024 (completion date subject to change). Also, the work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance. The issues with the windows and the manager's response are concerning, and they will be addressed to ensure a more pleasant and accommodating experience for all guests. We truly appreciate your feedback and hope that you might consider giving us another opportunity to provide you with the experience you rightfully expect.
8/10 – Goed
Michael
17 jan 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel is currently going under some renovations, since the dirtiness and loudness. But otherwise it seem to be a really nice hotel. Very convenient for what we needed. The problem we had was with the ridiculous parking fee that we were charged for one night parking. The first night we stayed. It was 40 bucks like we were told at the front desk. The second day for the same amount of time all of a sudden the price was $79. This is double the price that we were told and the attendant said that they have nothing to do with the hotel. Even though the person at the desk said it would be $40 a day in that lot across the street.
Michael
2 nachten verbleven in januari 2024
Reactie van HotelMgmt op 23 jan 2024
Thank you for sharing your feedback, Michael. We appreciate your understanding regarding the ongoing renovations and are pleased to hear that you found our hotel to be convenient for your needs. However, we sincerely apologize for any inconvenience caused by the parking fee discrepancies. This is not the level of service we aim to provide, and your concerns will be addressed to ensure consistent and transparent pricing for our guests. We hope to have the opportunity to welcome you back once the renovations are complete and provide you with a more seamless and enjoyable stay.
6/10 – Redelijk
Nancy
Reisde met familie
15 jan 2024
Positief: Netheid, personeel en service
Construction
There was construction going on in the hotel. It was a nuisance. There was no area for our Virgo to gather together as construction closed the eating area. Pool was closed so the kids couldn’t swim. Service was excellent. When the construction is over I think it will be a great place to stay.
Nancy
2 nachten verbleven in januari 2024
Reactie van Hotelmgmt op 18 jan 2024
Thank you for your feedback, Nancy. We apologize for the inconvenience caused by the ongoing construction during your stay. We understand how the closure of the eating area and the pool, especially for the kids, could impact your experience. It's heartening, however, to hear that you found our service to be excellent. We're working hard to complete the renovations and improve our facilities, and we appreciate your understanding and patience during this time. We look forward to welcoming you back once the construction is complete, and we're confident that you'll find it a great place to stay, with all our amenities fully accessible for an enjoyable visit.
8/10 – Goed
Jerome
15 jan 2024
Boston Trip
It was a really good experience. We had to cut it a little short I highly recommend this hotel.
Jerome
1 nacht verbleven in januari 2024
Reactie van Hotelmgmt op 18 jan 2024
Thank you for your recommendation, Jerome. It's pleasing to hear that you had a really good experience during your stay with us at Residence Inn by Marriott Boston Harbor on Tudor Wharf, even though it was cut short. We strive to create a welcoming and enjoyable environment for our guests, and your endorsement means a lot. We hope to have the pleasure of hosting you again in the future, hopefully for a longer visit, so you can fully enjoy all that we have to offer. Looking forward to welcoming you back!
10/10 – Uitstekend
Daniel
15 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Daniel
2 nachten verbleven in januari 2024
Reactie van Hotelmgmt op 16 jan 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, Daniel, and we eagerly await your next visit.
10/10 – Uitstekend
Megan
Reisde met familie en kleine kinderen
14 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Megan
1 nacht verbleven in januari 2024
Reactie van Hotelmgmt op 16 jan 2024
Megan, many thanks for your five-star feedback! It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival.
10/10 – Uitstekend
Laura
Reisde met een groep
9 jan 2024
Positief: Personeel en service, voorzieningen
Loved that it was close to Boston
The bathrooms could use updating as the tile grout was coming out in the shower. The room itself was very clean though and worked out for the 4 of us
Laura
1 nacht verbleven in januari 2024
Reactie van HotelMgmt op 11 jan 2024
Offering you the best location to enjoy our beautiful city filled with fun was a pleasure, Laura! We hope to do it again soon here at Residence Inn by Marriott Boston Harbor on Tudor Wharf!
8/10 – Goed
Imani
Reisde met familie
9 jan 2024
Positief: Netheid, personeel en service en comfort kamer
The stay was very pleasant. Just wish there were more laundry options and more food options for store. Needed to laundry but couldn't finish because facility ran out of quarters and didn't give correct amount when I went for a coin change.
Imani
2 nachten verbleven in januari 2024
Reactie van HotelMgmt op 11 jan 2024
Thank you for your helpful feedback. We always look for ways to enhance any return trips, and we look forward to winning you over entirely one day soon!
10/10 – Uitstekend
Lauren
8 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lauren
5 nachten verbleven in januari 2024
Reactie van Hotelmgmt op 10 jan 2024
Lauren, thank you for your perfect rating! We're thrilled to know that your experience with us was exceptional. It was a pleasure hosting you, and we look forward to your next visit!
10/10 – Uitstekend
Melissa
8 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bruins game
The staff was very accommodating and pleasant. The room was clean and comfortable and so close to TD Garden.
Melissa
1 nacht verbleven in januari 2024
Reactie van HotelMgmt op 11 jan 2024
Warmly welcoming you and sharing a perfect hospitality experience was a joy, Melissa. Thank you for complimenting our incredible team, beautiful location, and pristine accommodations. Whenever you are in town, we hope Residence Inn by Marriott Boston Harbor on Tudor Wharf will be your first choice!
8/10 – Goed
Duncan
Reisde met familie
5 jan 2024
Positief: Netheid, personeel en service en voorzieningen
Great hotel within easy walking distance of town and public transport and we enjoyed our stay. Only drawback was the renovation work that was ongoing that we weren’t aware of when booking which meant the pool was closed.
Duncan
9 nachten verbleven in december 2023
Reactie van Hotelmgmt op 10 jan 2024
Our beautiful waterfront location near the best attractions the city offers is always a guest favorite here at Residence Inn Boston Harbor on Tudor Wharf. We love that you enjoyed it greatly, Duncan! However, we are very sorry you experienced any disruptions. We are working hard to minimize any impact on our guests while enhancing our features. When everything is complete we would love to welcome you back and earn that last star. See you then!
6/10 – Redelijk
James
3 jan 2024
Positief: Personeel en service
James
1 nacht verbleven in december 2023
Reactie van Hotelmgmt op 8 jan 2024
Thank you for visiting, James. We hope to welcome you back to improve your experience.
8/10 – Goed
Nicole
1 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall pleasant hotel
Valet was attentive. Front desk staff were friendly. The room was fairly clean and there wasn’t an odor. The room was quiet and I couldn’t hear any other guests. I really enjoyed that checkout was at noon. I definitely feel like I over paid for the quality of the room and I didn’t like how breakfast only went until 930am.
Nicole
1 nacht verbleven in december 2023
Reactie van Hotelmgmt op 6 jan 2024
Thank you, Nicole, for your review of your stay at Residence Inn Boston Harbor on Tudor Wharf. It's great to hear that the valet service and front desk staff were attentive and kind and that you found your accommodations comfortable! The later checkout time is indeed a feature many guests appreciate for added convenience. However, your feelings about the room quality not matching the price and the breakfast timing ending too early are noted. These points are important for continually improving the guest experience and ensuring that value and satisfaction are in balance. The feedback will be used to assess and make improvements where necessary. Looking forward to welcoming you back and providing a stay that fully meets your expectations.
4/10 – Matig
Jeffery
Reisde met familie
31 dec 2023
Hotel under renovation, not disclosed by Expedia. No poll availability ( under renovation). Ni on-site parking ( public parking lot nearby $100 per day/ ugh.
Rooms outdated/ not worth the price.
Jeffery
2 nachten verbleven in december 2023
Reactie van Hotelmgmt op 3 jan 2024
Jeffery, it is disheartening to learn about your recent stay. We apologize any pertinent information was not shared with you and we will look into this immediately. We understand your hesitation, but we ask for a second chance. We are positive we can restore your trust.
10/10 – Uitstekend
Herbert
30 dec 2023
Herbert
3 nachten verbleven in december 2023
Reactie van Hotelmgmt op 2 jan 2024
Herbert, thank you for honoring us with a perfect score! We're excited for the opportunity to welcome you back soon.
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
28 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Booked it because it was pet friendly and had a pool. But the pool was closed for renovations. A notice would have been nice. There was no parking either. Got charged crazy amounts from recommended parking lot next door.
Geverifieerde reiziger
2 nachten verbleven in december 2023
Reactie van Hotelmgmt op 30 dec 2023
Thank you for your honest feedback. We apologize for the inconvenience regarding the pool closure and parking issues. We understand the importance of clear communication and will strive to improve this. Despite these challenges, we are glad you chose us for our pet-friendly policy. We hope to welcome you back for a better experience.
6/10 – Redelijk
Stephanie
Reisde met familie
27 dec 2023
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We booked this hotel because it has an indoor pool. The pool was closed but we were not told that until we checked in. The rooms are dated and the bathroom sink would not drain properly. However, the staff were very kind.
Stephanie
1 nacht verbleven in december 2023
Reactie van Hotelmgmt op 30 dec 2023
Stephanie, we apologize for the inconvenience caused by the unexpected pool closure and issues with the room. We are addressing these matters to enhance our facilities. We're glad our team's kindness made a positive impact, and we hope to welcome you back for a much-improved experience in the future.
10/10 – Uitstekend
carlos
Reisde met familie
26 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
carlos
1 nacht verbleven in december 2023
Reactie van Hotelmgmt op 27 dec 2023
Thank you for gifting us with your top score, Carlos! Until next time!
8/10 – Goed
Helen
26 dec 2023
Helen
4 nachten verbleven in december 2023
Reactie van Hotelmgmt op 16 jan 2024
Thank you for rating your stay, Helen! We hope to be your preferred property whenever your travels bring you to the area!
10/10 – Uitstekend
Trevor
Zakenreiziger
26 dec 2023
Positief: Personeel en service, comfort kamer
Trevor
2 nachten verbleven in december 2023
Reactie van Hotelmgmt op 27 dec 2023
It's exciting to learn that you had a great stay! Please revisit soon, Trevor!
10/10 – Uitstekend
Brenda
24 dec 2023
Brenda
1 nacht verbleven in december 2023
Reactie van Hotelmgmt op 26 dec 2023
Receiving your five-stars means a lot to us! Thank you, Brenda, and we hope to see you again soon.
6/10 – Redelijk
Geverifieerde reiziger
Reisde met familie
21 dec 2023
Positief: Personeel en service
First room was covered with black mold in bathroom. Second room was fine, but very tired. Mattress is lumpy and uncomfortable. The hotel is going through a big renovation so be aware of the noise, chaos and discomfort.
Geverifieerde reiziger
1 nacht verbleven in december 2023
Reactie van HotelMgmt op 27 dec 2023
We sincerely appreciate your valuable feedback regarding your recent stay. We deeply regret the issues you encountered in your initial room. Your comments have been thoughtfully noted and will be addressed as part of our ongoing renovation efforts, aimed at elevating our guest experience. We understand the challenges posed by the noise and disruption caused by the renovation, and we truly thank you for your understanding and patience during this period of transformation. We look forward to the opportunity to welcome you back once our renovation is complete, ensuring a refreshed and improved stay for you.