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Beoordelingen van Residence Inn by Marriott Boston Watertown

3 out of 5
Residence Inn by Marriott Boston Watertown
570 Arsenal Street, Watertown, MA

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 766 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 173 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1006 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

kirsten

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable, convenient, nice and functional design. Good value!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Voorzieningen
Clean and well designed floor layout.
1 nacht verbleven in mei 2024
Reactie van General Manager op 27 mei 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

8/10 – Goed

Ramzi, Dubai

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent property location and condition. Very helpful and friendly staff!
10 nachten verbleven in mei 2024
Reactie van General Manager op 27 mei 2024
We are so glad you enjoyed your stay with us. We look forward seeing you again when your travels bring you to the area.

2/10 – Ontzettend slecht

Karen

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No parking, short stuff
1 nacht verbleven in mei 2024
Reactie van General Manager op 27 mei 2024
Thank you for taking the time to complete a review. We certainly apologize for any inconvenience. Providing exceptional service is our number one priority. Again, we apologize for a less than ideal stay and hope that you give us a try again when your travels brings you back to the area..

2/10 – Ontzettend slecht

William

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
As a lifetime titanium elite member, the interactions my 10 guests had with the staff at this hotel were deeply unprofessional. Inclusive of the manager, they have little or no training in understanding loyal guests. I do not recommend patronizing this specific hotel until they have fixed the personnel issues.
2 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Thank you for taking the time to complete a review. We apologize that you had an issue with our staff during your stay. We will certainly address your concerns immediately. Providing not just good customer service but great customer service is our number one priority. Again, we apologize for a less than ideal stay with us.

6/10 – Redelijk

Cecille, Medford

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Thank you for taking the time to complete a review as we know that your time is valuable. I'm sorry that we didn't make your stay more memorable. Again, thank you for your time and we hope to see you again when your travels bring you back to the area.

10/10 – Uitstekend

Summer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again when your travels bring you to the area.

10/10 – Uitstekend

Hanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked big the room was and how clean the property was. The service was excellent and breakfast was pretty good for a hotel breakfast!
1 nacht verbleven in mei 2024
Reactie van General Manager op 6 mei 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

2/10 – Ontzettend slecht

Dejontre

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
The manager was extremely rude , when i asked for my room to be changed because i saw a roach he did not want to accommodate my request and insisted that if i don’t like it i can leave. I will never book here again
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are extremely sorry that you had an unpleasant stay with us. Again, thank you and have a great day.

10/10 – Uitstekend

Carmi

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice studio lay out
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 2 apr 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again when your travels bring you to the area.

8/10 – Goed

Sunwha

1 nacht verbleven in maart 2024
Reactie van General Manager op 23 apr 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Suresh, Kendall Park

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient and comfortable place to stay.
3 nachten verbleven in februari 2024
Reactie van General Manager op 2 apr 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a very convenient place to stay.
1 nacht verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again when your travels bring you to the area.

10/10 – Uitstekend

Sung won

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 22 mrt 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again when your travels bring you to the area.

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like that when I arrived I was charged to park my vehicle. It never specified parking was separate from my room reservation.
1 nacht verbleven in maart 2024
Reactie van General Manager op 10 mrt 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We do try to inform out guest through several channels about the parking fees. We will certain look to see if these can be expanded to better provide communication to our guest. We apologize for any inconvenience this may have caused. Again, thank you and we look forward having you with us next time your travels brings you back to the area.

6/10 – Redelijk

Serkan

Positief: Personeel en service
Negatief: Netheid
Parking too small but workers nice people. If you reserve with Expedia you live some problem!
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

6/10 – Redelijk

Alyze

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
Reactie van General Manager op 25 feb 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

2/10 – Ontzettend slecht

Geetha

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst sofa bed
Sofa bed was so uncomfortable , informed front desk but they said it’s the same . It was so thin bed that I got very bad back pain as. Very disappointed .also breakfast so bad no basic bread .
3 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Thank you for taking the time to complete a review. Please accept our deepest apologies for a less than ideal stay with us. Reviews like yours helps us improve our services to our guests. We will certain look into the sofa bed. Again, we apologize for any shortcomings you may have faced during your stay.

2/10 – Ontzettend slecht

James

2 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Thank you for taking the time to complete a review. Please accept our deepest apologies for a less than ideal stay with us. Reviews like yours helps us improve our services to our guests. Again, we apologize for any shortcomings you may have faced during your stay.

10/10 – Uitstekend

Grace

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
‘
1 nacht verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Debra

1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 22 mrt 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Cosimo Damiano

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Front Office Manager op 8 feb 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again when your travels bring you to the area.

10/10 – Uitstekend

Christopher, E Windsor

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Having a full kitchen in a room at an affordable rate was GREAT!!!
3 nachten verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Maryam

Positief: Netheid
2 nachten verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Lin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in december 2023
Reactie van General Manager op 5 feb 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

8/10 – Goed

Takaaki

3 nachten verbleven in januari 2024
Reactie van General Manager op 30 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyed my stay
Staff was friendly and helpful
1 nacht verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Maria

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet place to stay, close to downtown Boston. Only thing about the suites is people cook stinky food and the smell travels. But the stay itself was great.
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 25 jan 2024
Thank you for completing a review. We appreciate your feedback. We are glad you enjoyed your stay overall, and we look forward to having you stay with us again in the future.

10/10 – Uitstekend

Daniele

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van General Manager op 21 jan 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Paying for parking is a BUMMER
We got there very late to check in. I knew I had to pay for parking but 50 Seems absurd. I know it’s in a city but as a repeat customer I think the fee should be wait! Everything else about the stay was perfect. Breakfast was very good too!
1 nacht verbleven in januari 2024
Reactie van General Manager op 16 jan 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van General Manager op 15 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

8/10 – Goed

Jennylito, Edison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Front Desk Manager op 11 jan 2024
Thank you for taking the time to complete a review! We are so glad you enjoyed your stay.

8/10 – Goed

Welensky

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and had all the amenities we needed. The only thing I'm not happy about is when we booked the hotel online, there was a promotion that said we'd get one free day of parking. However, when we got to the hotel, we were told there was no such promotion.
3 nachten verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

6/10 – Redelijk

Elizabeth

2 nachten verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Luther

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff person Grace was excellent
5 nachten verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Carol

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so nice and the location is perfect. Parking spots are too limited and are charged extra fees.
2 nachten verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

4/10 – Matig

Yeosup

Reisde met familie
Negatief: Comfort kamer
Family Trip
We could not sleep at night because people above our floor were running and jump around too much, making too loud noise...the walls are too thin, so we could hear everything what next door and above people were saying...it was very unpleasant experience
1 nacht verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you for completing a review as it helps us improve our service. We certainly apologize for the issue with the guests above you. We hope you stay with us the next time you are in the area.

10/10 – Uitstekend

William, Mobile

3 nachten verbleven in december 2023
Reactie van General Manager op 21 jan 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Loubna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
Wonderful stay. Very clean and good breakfast
1 nacht verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great experience with this hotel. We stayed in a one bedroom suite with two kids and we had plenty of space. We hard a large bedroom and the kitchen came with a large fridge. We enjoyed free breakfast. The hotel also came with a pool and fitness room that we did not get the chance to take advantage of. The hotel was clean and service was good.
2 nachten verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Thank you for completing a review. We are so glad you enjoyed your stay with us and look forward having you again when your travels brings you back to Watertown.

8/10 – Goed

Erin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Thank you for your time completing a survey. We are glad that you enjoyed your stay with us and look forward having you with us when your travels brings you back to the area. Again, thank you.

10/10 – Uitstekend

valentina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van General Manager op 31 jan 2024
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Halina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good experience overall, but expensive onsite parking
1 nacht verbleven in december 2023
Reactie van General Manager op 24 dec 2023
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

8/10 – Goed

Charlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is very much like home.. Cozy and clean
1 nacht verbleven in december 2023
Reactie van General Manager op 24 dec 2023
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

10/10 – Uitstekend

Hedy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 22 dec 2023
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.

8/10 – Goed

Celina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good affordable, safe area to stay.
3 nachten verbleven in december 2023
Reactie van General Manager op 21 dec 2023
Thank you for your time completing a survey. We are glad that you enjoyed your stay with us and look forward having you with us when your travels brings you back to the area. Again, thank you.

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van General Manager op 20 dec 2023
Thank you for taking the time to complete a review as we know that your time is valuable. We are glad you enjoyed your stay with us and look forward having you again when your travels bring you to the area. Again, thank you and have a great day.