Good morning,We do apologize about the situation. It is the hotel and Expedia policy to collect the first night room and tax for reservations that are marked as No Show and do not arrive to the hotel. If you have any further questions please feel free to contact us.Thank you

We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

Cher chrétien, Nous vous remercions d'avoir attiré l'attention sur cette question. Nous nous excusons pour la gêne occasionnée due aux problèmes de propreté dans votre chambre. Cela ne reflète pas nos normes habituelles et nous prenons vos commentaires au sérieux. Nous travaillons sans relâche pour améliorer notre propreté et nos normes de service. Je suis très déçu d'apprendre votre expérience. Nous utiliserons ces commentaires pour coacher notre équipe. Nous vous avons demandé de nous donner une autre opportunité dans un avenir proche de profiter à nouveau de nos services, et nous pouvons vous assurer que vous ne serez pas déçu.Sincèrement,Nalda Bautista

Good afternoon,Your feedback about your recent stay is greatly appreciated. We are immensely troubled that the noise issues you experienced caused your stay to be unpleasant. These are not indicative of the guest experience we strive to provide and are working tirelessly to eliminate this from reoccurring. We hope that your next visit to the area will lead you back to our property to allow you to experience first-hand the stay we aspire of all our guests. Thank you again.

Good afternoon,We greatly appreciate you taking the time to fill out the review for your stay. Your feed back is greatly appreciate and we are always working to make this your home away from home. We hope to see you the next time you are in Braintree.Thank you again.

Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative.

Good evening, I want to sincerely apologize that our stay did not meet you standards. I apologized the smell in the property and dirty towels in the room. We are constantly working on improving the hotel procedures and operations and greatly value your feed back. We will train our staff to work on the issue and make sure that this is not happening again. Thank you and have a great night.

Good evening, I want to sincerely apologize that our stay did not meet you standards. I am very sorry about the experience you had during the stay. Safety is the most important in the hotel. We will investigate to what happen last night, can we learn more about the issue and we would appreciate it if you could email me at shaoxi.jian@sonesta.com. We will have night audit agent do property walk at night to make sure this is never happen again. Thank you and have a great night.

Good evening, I want to sincerely apologize that our stay did not meet you standards. I apologized having no towels in the room and no towels brought to the room. We are constantly working on improving the hotel procedures and operations and greatly value your feed back. We will train our staff to work on the issue and make sure that this is not happening again. Thank you and have a great night.

Good evening,I want to sincerely apologize that our stay did not meet you standards. I would greatly appreciate it if you could reach out to us to provide some information about what what was not to your satisfaction during your stay. We are constantly working on improving the hotel procedures and operations and greatly value your feed back. We would appreciate it if you could email me at shaoxi.jian@sonesta.com.Thank you and have a great night.

Good evening,I want to sincerely apologize that our stay did not meet you standards. I would greatly appreciate it if you could reach out to us to provide some information about what what was not to your satisfaction during your stay. We are constantly working on improving the hotel procedures and operations and greatly value your feed back. We would appreciate it if you could email me at shaoxi.jian@sonesta.com.Thank you and have a great night.

Good evening,I want to first sincerely apologize about this. We are constantly working on coach our staff and we greatly appreciate your feed back. We will work to improve our procedures to help prevent this from happening. I completely understand how you you felt during your stay at the hotel. I would greatly appreciate you reaching out to me via email so I can get more information from you about this. My email would be Andres.Chavez@sonesta.comThank you and have a great nigth.

Dear Juan, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Alexis, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Dear Peter, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Sean, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness did not meet your expectation, we will train our staff and improve our guest approach to provide qualify cleanliness service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Charles we are sorry for your recent experience at our property. We apologize of no maid service during your stay. Due to we are an extended stay hotel, housekeeping services will be provided to reservations more than 7 night stay. But if you would like to change for new linens and towels, you can always come to the front desk to exchange.

Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness did not meet your expectation, we will train our staff and improve our guest approach to provide qualify cleanliness service and to make sure not smelled in the hotel. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Good evening Michael,Thank you very much for staying with us and providing us your feedback. We sincerely value our Expedia Partnership and we love to hear from our guests.I look forward to continue to have you as our guests in the future.Thank you very much!Sincerely,Nalda

Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness of the room did not meet your expectation, we will train our staff and improve our guest approach to provide qualify cleanliness service and to make sure no roach in the hotel. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Thomas, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Richard, we are sorry for your recent experience at our property. We apologize of no bath mat in the room and the set up of the recliner, we will train our staff and improve our guest approach to provide qualify service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Kevin, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Melinda, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Mrs. Alide, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Good evening,I want to sincerely apologize that our stay did not meet you standards. I would greatly appreciate it if you could reach out to us to provide some information about what what was not to your satisfaction during your stay. We are constantly working on improving the hotel procedures and operations and greatly value your feed back. We would appreciate it if you could email me at shaoxi.jian@sonesta.com.Thank you and have a great night.

Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future.Sincerely,Sonesta Simply Suites Team

Dear April, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Dear Thomeesha, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Dear Joseph, Thank you very much for staying with us and providing us with your feedback. We look forward to having you with us in the future. Sincerely, Sonesta Simply Suites Team

Dear Richard, we are sorry for your recent experience at our property. We apologize of the cleanliness of the elevator and no towel in the room, we will train our staff and improve our guest approach to provide qualify cleanliness service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Mark, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Thank you very much for your most recent stay with us at Sonesta Simply Suites Boston-Braintree. We are happy to learn you enjoyed your experience with us. Hoping to have you return when your travels brings you back to the area. Sincerely, The team at Sonesta Simply Suites-Braintree

Dear SkiiMarie, I am really sorry to hear of your dissatisfaction with your most recent booking. I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Thank you very much for your most recent stay with us at Sonesta Simply Suites Boston-Braintree. We are happy to learn you enjoyed your experience with us. Hoping to have you return when your travels brings you back to the area. Sincerely, The team at Sonesta Simply Suites-Braintree

Thank you very much for your most recent stay with us at Sonesta Simply Suites Boston-Braintree. We are happy to learn you enjoyed your experience with us.Hoping to have you return when your travels brings you back to the area.Sincerely,The team at Sonesta Simply Suites-Braintree

Dear James, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Dear John, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. But the score is low, I would like to learn a bit more details of the areas in which we failed to meet your expectations in order to work on an improvement plan. Thank you for taking the time, if you could please respond to us with more information, we would appreciate it. We look forward to have an opportunity to regain your patronage. We value your business.

Dear Richard, we are sorry for your recent experience at our property. We apologize of the comment from our staff, we will train our staff and improve our guest approach to provide qualify service. We will make sure this will not happen again. We apologize for cannot accommodate you in our hotel on your check in date, but if you rebook it with us, we promise that there will be a room available for you. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Tashawna, we are sorry for your recent experience at our property. We apologize of what happen on your check out date. For housekeeping service, due to our hotel is an extended stay hotel, so housekeeping service won't be provided to reservations under 7 nights booking. If you want to take out the trash, we have the trash bin in the end of each hallway. And if you want to change the sheets, you can ask the front desk to get the clean sheets.

Dear Sharith, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Dear Rafael, we are sorry for your recent experience at our property. We apologize of the comment from our staff, we will train our staff and improve our guest approach to provide qualify service. We will make sure this will not happen again. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Dear Alexis, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon

Dear Daniel, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon

Good afternoon,Thank you so much for providing us feedback on your most recent stay. I would like to apologize again, I was the person who checked you in last night. We do try our best to accommodate each guest as best as we can even when room types that are booked are not available on property. I offered you two studio suites when I checked you in last night and I am sorry this did not meet your expectations you and party needed. I am sorry that our room was not up to the standard that you had expected. We are constantly working on improving our overall status of our hotel and I will be adding in your concerns and comments into my meetings with my staff. I again do sincerely apologize about this and hope we can make it up to you in the future.Thank you and have a great day.