Bar (ter plaatse)

Beoordelingen van The Hotel Salem

3 out of 5
The Hotel Salem
209 Essex Street, Salem, MA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 559 van 981 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 981 beoordelingen" "
Gastenscore: 6 - Redelijk. 81 van 981 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 981 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 981 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Victor, Nyc

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff. Rooms are decent - well designed. Good bed. Great shower.
1 nacht verbleven in september 2020
Reactie van Joe Keefe GM op 18 sep 2020
Thank you for your kind words, we hope to host you again soon.

10/10 – Uitstekend

Judit

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved it
2 nachten verbleven in april 2024

10/10 – Uitstekend

Alexandra

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful, stylish, and the most amazing location!! The rooftop bar is to die for.
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
We're so happy you've enjoyed our chic design features and the panoramic views from our Rooftop Bar! Please think of us for another getaway the next time you find yourself in Salem.

10/10 – Uitstekend

Christy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the rooftop, customer service was also very nice.
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Thank you for joining us for a bite to eat and a fantastic view on our roof top- we're so happy you chose to share your getaway with us!

8/10 – Goed

Virgilio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me hubiese gustado tener cafetera en la habitación. Podría incluir en la estadía el desayuno.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was great. Great location. Room was very clean and bed was extremely comfortable. I would definitely stay at this hotel again.
2 nachten verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
It sound's like we were able to get you a great night's rest, and we're so happy to hear it! We look forward to welcoming you back in the future!

10/10 – Uitstekend

Madelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place was great! The staff were amazing and everything was so clean! Also the bed and pillows were very comfortable, can’t wait to stay here again!
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Reviews like this make our team SO proud- thank you so much for taking the time to share your experience with us. We truly hope you'll come stay with us again!

10/10 – Uitstekend

Cathy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly and accommodating.
2 nachten verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
We're so happy to hear our staff's hospitality was able to make your stay something special! We hope you'll come see us again!

10/10 – Uitstekend

David, Montreal

1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Thank you for your 5 star review David, we hope you'll find us again during your next visit to Salem!

10/10 – Uitstekend

Gary, Fayette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyting was great.
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Thank you Gary! We hope you'll visit us again the next time you find yourself in Salem!

8/10 – Goed

Dianne and Michael, Banksia Grove

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel but no parking onsite. But just around the corner
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Thank you for your 5 star feedback Kimberly! We hope to host you again!

10/10 – Uitstekend

Amanda

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Easy stay. Quite rooms. Great time.
2 nachten verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Thank you Amanda for exploring our favorite city with us.. and for sharing your wonderful feedback!

8/10 – Goed

Marci

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Hotel a little noisy but worth it
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and beautiful interior!
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Thank you for your fabulous feedback Christine- and for appreciating our unique design touches. We hope to welcome you back during your next visit to Salem!

10/10 – Uitstekend

Allyson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful old hotel, friendly staff, parking is annoying tho as expected in old cities.
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Thank you for taking the time to share your wonderful feedback with us Allyson! We apologize for the trouble with parking but are so happy to hear it sound's like the rest of your trip made it well worth it!

8/10 – Goed

Sherry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very noisy during the night. Not sure if it came from a guest staying above my room
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Donald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location to explore the whole city. Plenty of shops, restaurants and breweries in walking distance. We parked at the mall and were a few steps from the hotel.
2 nachten verbleven in april 2024
Reactie van Zachary op 25 mei 2024
We're so happy you enjoyed our central location in the heart of downtown in Salem- we really can be the perfect home base! If you ever find your way back to Salem, we hope you'll find us again too!

10/10 – Uitstekend

Jocelyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location. Walking distance to all the famous sites.
2 nachten verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
We're so happy to hear you enjoyed your center-stage location here with us at The Hotel Salem! We hope you'll find us again during your next exploration vacation to Salem!

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the friendly nature of the staff. I've stayed here more than once, and they are always welcoming and helpful.
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
Hospitality truly is our passion Paul, and we're so happy you've been to feel that during your getaways with us! We hope we'll continue to welcome you back for visits to come!

10/10 – Uitstekend

Timothy, Toronto

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were greeted at the front desk by Kayla. She was so friendly and polite and really made us feel welcome. Our room was gorgeous with a great view of Essex street. We were on the top floor which has super high ceilings. It has a beautiful big walk-in shower as well as a nice deep soaker tub. I really like that they had a filtered water and a sparkling water dispenser in the hall. Unfortunately this survey rating only has five stars. I’d like to give them six stars!
4 nachten verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
We are SO happy to hear Kayla was able to get your stay kicked off with a warm welcome that lasted throughout your entire stay! Don't be a stranger, we'd love to welcome you back during your next visit to Salem!

10/10 – Uitstekend

Sharai

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks for the great service!
1 nacht verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
It was our pleasure hosting you Sharai- thank you for choosing to explore the city of Salem with us!

10/10 – Uitstekend

Dave, Worcester

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay for my fiancées birthday. The location was perfect and finding parking wasn’t hard. The hotel staff was so nice and welcoming. They went above and beyond to give her a card and a gift. I would highly recommend staying here.
2 nachten verbleven in mei 2024
Reactie van Zachary op 25 mei 2024
We love getting to help celebrate getaways and create a stay a unique to you, and are so happy to hear we made that happen for you and your fiancee! Another Happy Birthday to them, and we hope we'll see you again soon!

10/10 – Uitstekend

Michelle

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Thank you for your 5 star feedback Michelle! We hope you'll think of us again the next time you make your way to Salem!

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff are the most friendly, and helpful I have ever encountered at a hotel.
2 nachten verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Susan, it was an absolute pleasure getting to host you, and a HUGE thank you for your wonderful feedback. Our staff love to make travelers feel at home, and we're happy we were able to do that for you. We look forward to seeing you again during your next visit to Salem!

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Thank you for taking the time to share your experience with our guests Karen! We hope to see you again!

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly staff
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Thank you for your wonderful feedback Natalie! We hope we'll have the chance to welcome you back in the future!

10/10 – Uitstekend

Beth Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Thank you for your 5-star feedback Beth, we're happy to hear you enjoyed your stay!

10/10 – Uitstekend

ERIKA

1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Thank you for 5-star feedback Erika! We hope you'll think of us again during your next visit to Salem!

10/10 – Uitstekend

Kelsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were all so friendly and welcoming, the room was so cute and clean!
2 nachten verbleven in april 2024
Reactie van Zachary op 25 mei 2024
We're so happy you chose to explore our favorite city with us at The Hotel Salem Kelsey! We hope you'll think of us again the next time you're in town.

8/10 – Goed

Ryan

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Thank you for your fantastic feedback Ryan! We hope you'll think of us during your next visit to Salem!

2/10 – Ontzettend slecht

Thomas

Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am a disabled military veteran and was accompanied by my two service dogs first it was a complaint about noise coming from the room with the dogs yet nobody ever came to my room to address it with me t for my departure from the room I folded all used linen and dirty face gloss and towels put everything neatly by a door empty the trash barrels of any trash bags and checked out was never talk to about any noise coming from my room and 3 hours later I get a message from Expedia saying that hotel selling was going to charge me $250 cleaning room fee and when I contacted my bank it was actually $269 so they're just making up prices as they go along I am reporting this place to the better Business bureau in Salem on Monday morning and I also am going to be speaking with the veterans affair agent to tell them how I was discriminated against and so was my service animals I am a disabled military veteran and this is how they thank the veterans of America there was loud noises coming from the hallway as patrons of the hotel was leaving the bar area downstairs and returning to their rooms how come there was no complaints made about that
1 nacht verbleven in april 2024
Reactie van The Hotel Salem op 25 mei 2024
First, we'd like to thank you for your service, and wanted to assure you that your veteran status had no bearing on our response to the events that transpired during your recent stay. Unfortunately, while we're happy to accomodate and welcome service animals, we must stand by our advertised policies when a guest room is impacted by pet-related damages. It’s clear that some misunderstandings around our pet policy put a damper on your visit, which we’re sorry to read. We do our best to be as understanding and flexible as possible with our guests about our pet policies, but while we love our pets, not all of our guests feel the same way. Because of this, we address noise complaints as proactively as possible for the comfort of all of our guests that are in-house with us.We’ll continue to assess how we can more clearly communicate our policies to pet owners, as we truly strive to have each and every guest leave feeling happier than when they arrived. Wishing you the best of luck in your future travels!

10/10 – Uitstekend

Deborah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wish parking was more convenient… got a $25 fine for being six minutes late to my car…
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Deborah, we are so sorry to hear about your parking troubles- though we're so happy to hear it sound's like the rest of your trip was an unforgettable one with us! We hope we have the chance to welcome you back in the future!

10/10 – Uitstekend

Siobhan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my 3rd time staying in Salem and I’ve only ever booked at the Salem Hotel. Service and stay is always fantastic and the location is wonderful for enjoying downtown Salem. Why stay anywhere else?
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
Siobhan, we're so happy you've found us- and we're so happy to continue to host you during your getaways to our favorite little city!

4/10 – Matig

Spencer

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room I had stayed in had suffered severe leakage due to a rain storm which also left both windowsills covered in water. I was accomodated and moved to a different room (with a broken heater) but had taken notice that both of the rooms had incredibly dusty vents which led to poor breathing conditions while staying. I would recommend browsing hotels in the area before booking here and will do so myself for our future stays in the area.
3 nachten verbleven in april 2024
Reactie van Zachary op 25 mei 2024
We're so sorry we didn't have the chance to get this right during your time with us Spencer! Cleanliness and comfort are both top priorities to us, and we're sorry we seem to of missed the mark on both with you. Should you ever find your way back to Salem- we'd love to get things right and have you give us another chance. Until then, Safe Travels!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the property. The staff were the most friendly and helpful.
1 nacht verbleven in april 2024
Reactie van Zachary op 25 mei 2024
We're so happy our staff were able to add the right touches to make for an incredible stay! We'd love to welcome you back the next time you find yourself in Salem!

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Voorzieningen
The king suite was perfect for this Dad and adult child. We got to stay together, but have our own privacy too. The rooms are unique, the hotel is in an amazing location, and you can walk to anywhere in town. The real gem of The Hotel Salem, however, is the staff. Every day Doug and Kayla would welcome us back from seeing the sights, recommend a good spot for the next meal, or just chat with us about our time in Salem.
3 nachten verbleven in maart 2024
Reactie van THS op 2 apr 2024
Hi Chris,We are overjoyed that our king suite room offered the perfect amount of space for you both while also providing some appreciated additional privacy. It was a pleasure to serve you and both Doug and Kayla thank you for sharing these kind words. Please feel free to join us again anytime.Come back soon!

10/10 – Uitstekend

DJ

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room felt spacious and cozy all at once. The aesthetics of the hotel are very cool - in that mid-century modern sort of way. The staff was super helpful and accommodating when I needed to modify my checkout time, which was an overall frictionless experience.
1 nacht verbleven in maart 2024
Reactie van THS op 31 mrt 2024
Hi DJ,Good vibes and a great time is exactly the goal for all of our guests and we are thrilled that you appreciated the aesthetic of our hotel and the warmth of our team. We miss you already and invite you to join us again anytime.See you soon!

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The king studio room is unique and makes a great use of available space. Although some items related to fit and finish left a little to be desired all in all was an enjoyable stay. One complaint is with the heat running and sitting to watch tv it was very warm because you are sitting near the vents. Heat doesnt get down near the bed but it was not cold enough to need the heat running most of the night. The large windows that were on ground level were a little unsettling but the blinds fully covered them.
2 nachten verbleven in maart 2024
Reactie van THS op 23 mrt 2024
Hi Matthew,Thank you for sharing what you most loved about the stay and aspects that might have enhanced the experience even further. Thank you for sharing this perspective with us and we look forward to hosting you again during your next visit to Salem. Hurry back!

10/10 – Uitstekend

Janet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this boutique hotel. It is very conveniently located for when we visit family in Salem. The staff is quite friendly and accommodating. The room we stayed in was perfect for us and the hotel has a great vibe. We look forward to staying again in the future.
2 nachten verbleven in maart 2024
Reactie van THS op 20 mrt 2024
Hi Janet,Stoked that our property is conveniently located near your family when visiting Salem and we trust that you also appreciate being just footsteps from so many local sites and destinations as well. It is our hope that you have officially found your new home base in the city and we look forward to welcoming you time and again for many years to come.All the best!

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Kayla is an outstanding employee! She made the stay all the better!
3 nachten verbleven in maart 2024
Reactie van THS op 15 mrt 2024
Hi Lori,Kayla is truly a star among many on our team and we thank you for highlighting her exceptional efforts. We miss you already.Come back soon!

10/10 – Uitstekend

Cheemon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is amazing. Super nice and friendly
3 nachten verbleven in maart 2024
Reactie van THS op 14 mrt 2024
Hi Cheemon,It was a pleasure to welcome you and we are thrilled that you felt so well taken care of during the stay. We miss you already. Come back soon!

10/10 – Uitstekend

Lucia

1 nacht verbleven in maart 2024
Reactie van Zachary op 25 mei 2024
We're so happy to hear you enjoyed your getaway with us Lucia! Thank you for your fabulous 5-star feedback!

10/10 – Uitstekend

Ivy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff and beautiful, unique property!
Reactie van THS op 12 mrt 2024
Hi Ivy,Our team loved having the opportunity to welcome you and we look forward to seeing you again soon.All the best!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van THS op 14 mrt 2024
Hi Jennifer,Thank you for sharing this 5-star review and we welcome you to join us again anytime.Hurry back!

10/10 – Uitstekend

Stephanie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommend for a quick and cute getaway.
Hotel located in a perfect place. Next to many restaurants and bars as well as quaint breakfast shops too. Quiet but right around the corner from everything happening. Only downside is there is no parking and hard to find parking for bigger vehicles.
2 nachten verbleven in februari 2024
Reactie van THS op 29 feb 2024
Hi Stephanie,It was a pleasure to host you for your Salem getaway and we are thrilled that you loved the convenience of being in the heart of the city. If you're interested in planning another local adventure, please feel free to reach out. We would love to help!Until next time!

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was just wonderful.
2 nachten verbleven in februari 2024
Reactie van THS op 28 feb 2024
Hi Julie,We are thrilled that you loved your visit and invite you to settle in again anytime.Come back soon!

10/10 – Uitstekend

Tyler

2 nachten verbleven in februari 2024
Reactie van THS op 23 mrt 2024
Hi Tyler,Thank you for sharing your feedback on the recent visit and we welcome you to join us again in the months to come.Hurry back!

10/10 – Uitstekend

Mercedes I

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and great location
2 nachten verbleven in februari 2024
Reactie van THS op 28 feb 2024
Hi Mercedes,Thank you for sharing this wonderful review and high rating. We loved hosting you.Until next time!

10/10 – Uitstekend

Ralph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were all amazing! Made us feel like we were famous.
1 nacht verbleven in februari 2024
Reactie van THS op 27 feb 2024
Hi Ralph,We love treating guests to the VIP Hotel Salem experience and we are thrilled that you had such a great stay. We miss you already.Hurry back!