Dear Peter,Thank you for choosing Safrano Palace as your accommodation in Brasov. We are happy you enjoyed your stay with us and we hope to see you back soon.All the best!

Dear Wing Shun,Thank you for staying in Safrano Palace. We are happy you had a great experience and we hope to see you back soon. All the best!

Thank you for choosing Safrano Palace. We are happy you had a nice stay at our property and we hope to see you returning.Best regards,

Dear Jonathan,Thank you for taking the time to leave a review. Things did not went the way you are describing. Yes, it is true we had an overbooking and we contacted you right away and we offered you a free upgrade to the Queen Room (the only room in the property with a private balcony overlooking the Christmas Market). You gladly accepted and then you didn't show up. We have proof that we contacted you and offered the upgrade, telling people you were unable to contact the hotel is a lie and we will make sure we will use this proof to defend our image and our reputation.

Thank you for staying with us. We are looking forward to seeing you again!

Dear Tiberiu, Thank you for choosing Safrano Palace. We are happy you enjoyed your stay at our property and we hope to see you back soon. Best regards,

Dear Andrei, Thank you for choosing Safrano Palace. We are happy you had a nice stay and we hope to see you back soon. Regards!

Dear Richard, Thank you for being our guest. We are happy you had a nice stay. Unfortunately having AC in Safrano Palace is not an option as this is a historical monument and some modern facilities are not allowed to be fitted. Hope to see you back soon.

Dear Daniel, Thank you for choosing Safrano Palace. We are happy you had a good stay and we hope to see you back soon. Best regards,

Dear Rambart, Thank you for choosing Safrano Palace. It was a pleasure having you as a guests and we are happy you had a great stay here. We hope we will see you back soon. Best regards!

Dear Rambart, Thank you for choosing Safrano Palace. It was a pleasure having you as a guest, we are happy you had a great stay and we hope we will see you again in the future. Best regards,

Dear Allen, Thank you for choosing Safrano Palace. We are happy you head a great time in our hotel and we are looking forward to seeing you back again. Wish you all the best!

Dear Teodora, Thank you for choosing Safrano Palace. We are happy you had a nice stay at our property and we hope to see you back soon. Regards

Dear Katherine, Thank you for choosing Safrano Palace. we are happy you had a great time at our property and we hope to see you back soon. All the best!

Dear guest, Thank you for choosing Safrano Palace and for sharing your experience with us. Hope to see you soon, Regards

Dear Adrian, Thank you for choosing Safrano Palace. We encourage our guests to talk about their experience in Safrano Palace but we don't encourage them to tell lies. Let's take what you said one by one and see how things really were: 1. Smelly & mouldy washroom - you arrived at the property and after check in formalities our colleagues brought you to your room. You refused the room and demanded another one and again another one. On the third option you said everything is fine even though our colleague told you we can offer you a free upgrade (if this third room was not satisfactory). You inspected the third room thoroughly and you declared yourself pleased. So, how come now it turns out that the washroom was smelly and mouldy? If it wasn't from the beginning it became smelly after??? 2. Zero Covid-19 precautions: These are just a few of the things we do - all our staff is wearing face masks at all time, all contact surfaces are disinfected every hour, in the breakfast room the number of seats was decreased by 50% in accordance to the laws, all the cutlery is individually wrapped, disinfectant dispensers are placed at each entrance, room cleaning service is suspended and it is offered by request to limit the interaction with our guests and to create a safe environment in their room, guests have to wear face masks in the public areas... 3. Bedbugs and no toiletries - Lets just assume this was true. Why would you stay for 2 nights in a hotel that has bedbugs and no toiletries? Did the bedbugs come to your room only on the second night? Why did you not call the reception and complain about it during your stay? Cleaning and disinfecting the rooms is our top priority so each room is thoroughly cleaned after each departure, a deep cleaning on each room is done every week and a bugs and bacteria repellent is applied monthly on the entire property. All of these things can be documented with CCTV recordings! It may happen that the cleaning staff forgets to put a shampoo or a bathing gel but if this happens, and lets face it it can be an honest mistake, why would you not call the reception and request to have them brought to you? 4. No room cleaning - Did you pay any attention to the instructions given on the check in? No! because if you would have paid attention you would remember that our colleagues from reception told you that due to Covid-19 safety measures we have suspended the day to day cleaning service and the housekeeping staff will enter your room only if you specifically request that. What were you saying before about ZERO Covid -19 precautions? 5. Huge old-fashioned key that you had to carry around town - Safrano Palace is located in a historical building erected 175 years ago and the design of the rooms, the furniture, the renovation works, everything was done to preserve that style. That refers also to the style of the keys! You always had the option of leaving the key at the reception instead of carrying it around the town. 6. Compla

Dear Nicola, It was a pleasure having you as a guest. We are happy you enjoyed your stay at our property and we hope we will see you again in the future. Best regards

Dear Frederic, Thank you for being our guest. Yes, the hotel does not have AC as it is a historical building and such improvements are not allowed on this type of establishment. If AC was something that you really want you should have filtered your search when you where looking for your accommodation in Brasov. The hotel has a 24h reception and you just need to dial 600 from the phone in your room in order to get in touch with the staff at the reception. The phone listing shows you did not tried this not even once! In terms of cleaning, my colleagues explained to you that due to the pandemic situation we are trying to limit our contact with the guests so if you need to have your room cleaned you just need to hang the sign "Please make up my room" or to let the reception know. We know that your English was really bad but we did not imagine it was so bad that you did not understand this simple instructions. We advise you that next time read more carefully the description of the properties, pay more attention to the instruction given by the staff and maybe, just maybe, step up a bit on your level of English.

Dear guest, Thank you for your wonderful review. We are looking forward to seeing you back soon. Regards

Dear Michelle, It was a pleasure having you as a guest and we are looking forward to meeting you again. We wish you all the best!

Dear Rafael, We are happy you had a great time in our hotel and we are looking forward to seeing you soon. Best regards

Dear Vital, Thank you for being our guest. We are happy you had a nice stay in our hotel and we hope to see you soon. Being located in the city center parking is not possible at the hotel (as advertised in the description) but parking areas are available in walking distance from the hotel.

Dear Carl, Thank you for being our guest. We are happy you enjoyed your stay in our property. Yes, the hotel does not have AC and safe in the rooms but we would like to remind you that you booked a 3 star hotel and those are facilities available in a 4 star hotel. Unfortunately, being a property located in a historical building we are not allowed to install AC units but we will try to add safes in the rooms before your next visit. Wish you all the best and looking forward to seeing you again!

Dear Steven, Thank you for being our guest. We are happy you had a nice stay in our hotel and you loved our rooms and breakfast. We hope to see you back soon. Best regards!

Dear guest, Thank you for choosing our property. We are happy you could fully enjoy the benefits of staying right in the city center. The property does not have AC (this a historical building and some of the 20th century facilities could not be installed but our concierge provides air fans to make the stay more pleasant when is very hot outside (which to be totally honest it is very rare in Brasov even in August!). We hope to see you back soon! Best regards!

Hi Martina, Thanks for being our guest. We would've loved to know more about your stay so we would know what to improve. Bets regards!

Dear Asaf, Thank you for being our guest. We are happy you enjoyed your stay and we hope to see you back soon. All the best!

Dear guest, Thank you for taking the time to leave a reply. we are glad you enjoyed your stay at our property and we hope to see you back soon. All the best!

Dear Faysal, Thank you for being our guest. We are happy you enjoyed our stay and we hope to see you back soon. All the best!

Dear Kareen, It was a pleasure having you as a guest. We are happy you had a wonderful time in our hotel and we hope to see you soon. Best regards,

Dear Luc, Thank you for being our guest. Whenever you are having a bed experience in a hotel we encourage you to address to the reception staff or to the manager. We could have removed the carpet if it had a strange smell, we could've changed your room, we could've done so much to improve your stay if only we would've know about it. You kept everything for yourself, decided to give us a bad review but in the end this will not improve your experience in our hotel. We are sorry you did not had a pleasant stay we wish you told us while you where still in the hotel so we could make it a great experience. Regards,

Dear Adrian, Thank you for taking the time to write a review and thank you for your kind words. We are happy you liked our property and we hope to see you back soon. Best regards,

Dear guest, Thank you for staying in our hotel. We would love to know what you liked and what you did not like so we can improve our services. Best regards,

Dear Jean, Thank you for your kind words and for a favorable review. We wish you all the best and hope to see you back soon. Regards,

Dear Octavian, Thank you for being our guest. Next time when you leave a review please right also about the things you did not like or you would like us to improve, this way we make sure your requests are always met. Best regards!

Dear Timofei, Thank you for your nice words and excellent review. We are happy you had a great time in our hotel and we hope to see you back soon. Best regards!

Dear Ayah, Thank you for your nice words. We are happy you had a good stay in our hotel. We will try to install an AC system by the time you will be back. Best regards!

Dear guest, Thank you for taking the time to leave a review. It seems you had a nice stay in our hotel so we were wondering what did you not like that made you give us a score of 3 out of 5 ?

Dear guest, Thank you for taking the time to write a review. We are happy you enjoyed your stay at our hotel and we are looking forward to seeing you back again. Best regards,

Dear guest, Thank you for taking the time to leave a review. We are happy you enjoyed your stay in our hotel and we hope to see you back soon. We are currently changing our routers and we will have a better internet connection in the rooms. Best regards,

Dear guest, Thank you for taking time to leave a review. We are happy you enjoyed your stay in our hotel and we hope to see you back soon. Best regards,

Dear guest, Thank you for your nice and kind words. We are happy you had a nice stay in our hotel and we hope to see you back soon. Best regards!

Dear guest, Thank you for your review. We are happy you enjoyed staying in our hotel and we hope to see you again in the future. Best regards,

Dear Cynthia, Thank you for your kind words. We are happy you enjoyed your stay in our property and we hope to see you back soon. Best regards

Dear guest, Thank you for choosing our hotel. We are happy you had a nice stay and we hope to see you again soon. Best regards,

Dear guest, Thank you for your nice words. We are happy you enjoyed staying in our hotel and we hope you will return soon. Best regards,

Dear guest, Thank you for choosing our property. We are happy you enjoyed your stay in Brasov and we hope to see you again in the future. Best regards,