Exterieur
Beschikbaarheid controleren

Beoordelingen van DoubleTree by Hilton Hotel Bristol South - Cadbury House

4 out of 5
DoubleTree by Hilton Hotel Bristol South - Cadbury House
Frost Hill, Congresbury, Bristol, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 462 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 305 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1002 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Peter

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2022
Reactie van TJS op 15 dec 2022
Thank you for your feedback

10/10 – Uitstekend

N

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel on 25 min distance to Bristol Center. Comfortable room, nice pool, excellent breakfast and free electric car charging possibilities.
3 nachten verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer goed hotel op mooie locatie. Vlak bij t vliegveld. Nauwelijks last v geluid. Wel weinig handdoeken.
2 nachten verbleven in mei 2018

10/10 – Uitstekend

rajinder, Belvedere

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very professional staff very knowledgeable on the local area
3 nachten verbleven in april 2024
Reactie van TJS op 9 mei 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 – Uitstekend

derek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van TJS op 9 mei 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 – Uitstekend

Chris

Positief: Netheid, voorzieningen
Noisy
1 nacht verbleven in april 2024
Reactie van Cadbury House op 3 mei 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 – Uitstekend

Michelle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff loved the swimming with a four year old.
2 nachten verbleven in april 2024
Reactie van Cadbury House op 3 mei 2024
Thank you for taking the time to leave us a score. we really appreciate it! We are glad to hear you enjoyed our facilities.

8/10 – Goed

Mark

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed here many times before. I like the hotel and the staff are a country mile better than many places. Disappointed to be charged to park. It’s not easy to stay here without parking and non of my previous stays charged for parking!
Reactie van TJS op 15 apr 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

6/10 – Redelijk

Gabrielle

1 nacht verbleven in april 2024
Reactie van Cadbury House op 3 mei 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 – Uitstekend

john

1 nacht verbleven in maart 2024
Reactie van TJS op 6 apr 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van TJS op 17 mrt 2024
Thank you for your feed back

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel in a fabulous setting
1 nacht verbleven in maart 2024
Reactie van TJS op 5 mrt 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 – Uitstekend

Gareth

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van TJS op 19 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 – Uitstekend

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic break it met all my expectations we go every year
1 nacht verbleven in februari 2024
Reactie van TJS op 19 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 – Goed

Natalia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Just good
Overall was good, unfortunately reception not given relevant information regarding our stay eg. I went to the main reception to ask if they have some lockers at the spa, I’ve said to them that I’m going to change and going to the spa, literally 10 min later went with my friend to spa and staff from reception over there said they are closing right now. Why the guy at the main reception not mentioned that they are closing soon?! Just a small things but make my stay very difficult. I would definitely make more effort and take more time to train properly staff
1 nacht verbleven in februari 2024
Reactie van TJS op 19 feb 2024
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

8/10 – Goed

Mirza

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van TJS op 13 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 – Uitstekend

Rebecca

1 nacht verbleven in februari 2024
Reactie van TJS op 13 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 – Goed

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only stayed one night with limited time there. However staff were welcoming. Facilities very good. Great swim and steam room.
1 nacht verbleven in februari 2024
Reactie van Cadbury House op 11 feb 2024
Thank you for taking the time to leave a review. Your comments have been shared with the team.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van TJS op 13 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
Everything was excellent from the first check in until checkout Staff so attentive and happy to help Beautiful place Food amazing as was atmosphere
1 nacht verbleven in februari 2024
Reactie van TJS op 5 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 – Goed

Rowan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van TJS op 4 feb 2024
Thank you for your feedback

10/10 – Uitstekend

Mr G D

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van TJS op 28 jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 – Goed

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend
Comfortable,spacious rooms,good breakfast,semi rural location. Parking charge is an irritation
2 nachten verbleven in januari 2024
Reactie van tjs op 22 jan 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

10/10 – Uitstekend

Claire

1 nacht verbleven in januari 2024
Reactie van TJS op 18 jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

4/10 – Matig

Michelle

Negatief: Comfort kamer
Reception staff rude, said we we had not paid in advance with you , and we had, went to room no remote for tv , waited for someone to bring one up, and said it wasn’t there problem, my partner missed the racing because of this, the room had not been checked, we were in a room in attic with the smallest window, just not what I expected, for price of room, and reception staff just did not care
2 nachten verbleven in januari 2024
Reactie van TJS op 18 jan 2024
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 – Uitstekend

Genevieve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel near airport
It was a very warm welcome after coming off a delayed late night flight. The warm cookie was just the thing I needed. The room was comfortable, the bed was soft and cozy, and i finally got that sleep I desired. Easy check out too.
1 nacht verbleven in januari 2024
Reactie van TJS op 16 jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van TJS op 15 jan 2024
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

6/10 – Redelijk

Jo

We turned up late after a flight and was greeted by a miserable man in reception who could hardly be bothered to say hello Room was clean and bed was comfy though
1 nacht verbleven in januari 2024
Reactie van TJS op 15 jan 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

10/10 – Uitstekend

Lucy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely Stay
Had a lovely stay at Hilton Cadbury House. The Hotel and rooms were beautiful. We enjoyed a delicious meal at the Stakehouse and had breakfast in the morning. The food was excellent. We used the spa facilities and they were really lovely apart from it been rather busy. Our room was on the top floor and heat rises so it was very warm and there was an issue with the aircon. I rang down to let reception know and they were more then happy to move us but we decided to stay. Relly excellent customer service. We would definitely stay here again.
1 nacht verbleven in december 2023
Reactie van TJS op 15 jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 – Redelijk

L

Reisde met partner
Positief: Netheid, voorzieningen
No welcome cookies for us
1 nacht verbleven in december 2023
Reactie van TJS op 15 jan 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 – Uitstekend

Caroline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van TJS op 27 dec 2023
Thank you

10/10 – Uitstekend

David

Reisde met familie
Lovely Staff - Great Hotel - Top Food
I was really impressed with the hotel, staff and food. Will definitely stay again. Extra shout out to the lad on reception Friday night when we checked in. I think his name was James possibly. Gave our party some welcome cookies and also dug out a usb charger for me! Legend. Also the blonde girl at breakfast was really welcoming 😀
1 nacht verbleven in december 2023
Reactie van tjs op 25 dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 – Uitstekend

Steven

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
Great hotel. Comfortable spacious and modern rooms. Food was excellent although service was a little slow even though it wasn't particularly busy.
1 nacht verbleven in december 2023
Reactie van TJS op 1 feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 – Goed

Samantha

1 nacht verbleven in december 2023
Reactie van tjs op 25 dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Potentially great, but let down by service
Lovely facilities. Service not up to the same standard. For example, the room was not made up. Also the drain to the shower was blocked, which can happen, but when we reported it no one was available to fix it over the weekend. Hotel offered room service but when we tried to call a few times no one answered the phone, so we went out instead.
2 nachten verbleven in december 2023
Reactie van tjs op 25 dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 – Redelijk

Anthony

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Kept us waiting for 2.5 hours to check in even though room was ready. Room was then cold, so they transferred us to another room after some 30 minutes. Therefore curtailed our use of the pool and spa facilities. Overall, expensive for what it is
1 nacht verbleven in december 2023
Reactie van tjs op 25 dec 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 – Uitstekend

Megan

Reisde met een groep
1 nacht verbleven in december 2023
Reactie van tjs op 25 dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 – Uitstekend

Jahmal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van tjs op 25 dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 – Uitstekend

Sylvia

2 nachten verbleven in december 2023
Reactie van TJS op 15 dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 – Redelijk

Lucy

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van TJS op 15 dec 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 – Uitstekend

D

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van TJS op 15 dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 – Redelijk

Margaret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was convenient to a family event we attended so chose the hotel over others in Bristol even though it was more expensive. Expected a bit more from the hotel. It was noisy. Service in the bar for food was slow. There was a fight/dispute in a nearby room. Clean enough but not impeccable. Bed comfy enough.
1 nacht verbleven in december 2023
Reactie van TJS op 5 dec 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 – Uitstekend

Kris

1 nacht verbleven in november 2023
Reactie van TJS op 5 dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

8/10 – Goed

Mark

Positief: Personeel en service, voorzieningen
Great
1 nacht verbleven in november 2023
Reactie van TJS op 1 dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 – Uitstekend

Zaida

2 nachten verbleven in november 2023
Reactie van tjs op 25 dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 – Uitstekend

Aaron

1 nacht verbleven in november 2023
Reactie van tjs op 25 dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 – Goed

Zsolt

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Almost 5 start
We have pent a long weekend here and only one thing held us back to give 5 stars ….. the receptionist team unfortunately. But apart from two receptions we have met and they dealt withe us (basically we checked is about 11pm and the guy at the reception was pretty grumpy and did not have us any info … no proper check it happened there … he didn’t even said Hi …) All staff are lovely the hotel fairly clean and all staff were lovely.
2 nachten verbleven in november 2023
Reactie van TJS op 21 nov 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van TJS op 13 nov 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

2/10 – Ontzettend slecht

James

1 nacht verbleven in november 2023
Reactie van TJS op 13 nov 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

4/10 – Matig

Rebecca

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van TJS op 8 nov 2023
Thank you for your feedback