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Beoordelingen van Holiday Inn Budd Lake - Rockaway Area, an IHG Hotel

3 out of 5
Holiday Inn Budd Lake - Rockaway Area, an IHG Hotel
1000 International Drive, Budd Lake, NJ

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 174 van 456 beoordelingen" "
Gastenscore: 8 - Goed. 148 van 456 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 456 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 456 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 456 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

jeffrey

Never stayed in a room where the shower had no door just a sheet… like a third world hotel. Ordered a drink at the bar , had it thrown at me , no lime , no coaster. Suggest you close up and move on
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

martha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Valarie, Birmingham

2 nachten verbleven in april 2024

4/10 – Matig

Anesti, Stoney Creek

Zakenreiziger
Negatief: Voorzieningen
It was...okay. Not thrilled
1 nacht verbleven in april 2024

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean and well maintained. My sisters and I enjoyed the pool, and the wonderful buffet breakfast, on our getaway. We will be coming back.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice stay

8/10 – Goed

Marc

Positief: Netheid, personeel en service
Good place
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the quaint,private courtyard off the restaurant. Food was delicious and plentiful. Staff very helpful and friendly. There was even a huge lot of free parking. We will be back!!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jeri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a wonderful hotel! It has a lot to offer - all you can eat breakfast for a reasonable price, nice bar area, indoor pool, and gym. The room was clean and comfortable. I would definitely stay there again!
3 nachten verbleven in februari 2024
Reactie van FOM op 22 feb 2024
Dear Jeri,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Redelijk

Patricia

Zakenreiziger, Reisde met familie
Housekeeping was lacking. Evening desk clerk was awesome.
5 nachten verbleven in februari 2024
Reactie van FOM op 22 feb 2024
Dear Patricia,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Evangeline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
a1
2 nachten verbleven in februari 2024
Reactie van FOM op 29 feb 2024
Dear Evangeline,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, off the beaten path. Quiet. Clean. Staffing was friendly.
3 nachten verbleven in februari 2024
Reactie van FOM op 16 feb 2024
Dear Janet,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean hotel, simple room with just the essentials, pool and gym nice, breakfast was great.
1 nacht verbleven in februari 2024
Reactie van FOM op 7 feb 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van FOM op 2 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Manny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Professional, friendly staff and extremely clean facility. Would ABSOLUTELY stay here again
3 nachten verbleven in januari 2024
Reactie van FOM op 25 jan 2024
Dear Manny,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Joyce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van FOM op 18 jan 2024
Dear Joyce,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean accommodations, friendly staff, excellent breakfast buffet.
1 nacht verbleven in januari 2024
Reactie van FOM op 14 jan 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Marc

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Booked 3 rooms for a family wedding. Hotel staff was excellent. Rooms were very clean. Nice lobby bar and the breakfast buffet was terrific.
1 nacht verbleven in januari 2024
Reactie van FOM op 9 jan 2024
Dear Marc,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place clean and staff was nice
2 nachten verbleven in december 2023
Reactie van FOM op 3 jan 2024
Dear Tim,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Jeffery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van FOM op 3 jan 2024
Dear Jeffrey,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 – Matig

Giuseppe

3 nachten verbleven in december 2023
Reactie van FOM op 3 jan 2024
Dear Giuseppe,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 – Matig

Giuseppe

2 nachten verbleven in december 2023
Reactie van FOM op 2 feb 2024
Dear Giuseppe,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Angelique

Reisde met familie
Positief: Personeel en service, comfort kamer
Great stay!!
1 nacht verbleven in december 2023
Reactie van FOM op 3 jan 2024
Dear Angelique,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Inette

1 nacht verbleven in december 2023
Reactie van FOM op 25 jan 2024
Dear Inette,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cleanliness, efficiency, dining experience, X, excellent and service
2 nachten verbleven in december 2023
Reactie van FOM op 3 jan 2024
Dear Joe,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van FOM op 3 jan 2024
Dear Carol,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

elizabeth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Christopher

2 nachten verbleven in december 2023
Reactie van FOM op 16 dec 2023
Dear Christopher,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Goed

paula

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice. We arrived late and was hungry, kitchen was closed. Wish desk person would have told me that there was microwaveable Mac and cheese by the soda case. It was not in an easy to see area. The shower was luke warm, would have loved being able to make it warmer. Staff was very pleasant and the morning breakfast was really good. Waitstaff for breakfast was very attentive.
1 nacht verbleven in december 2023
Reactie van FOM op 16 dec 2023
Dear Paula,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I am glad to hear you have enjoyed our hot breakfast in the morning as well your experience with our staff.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick stop over on way to New York
1 nacht verbleven in december 2023
Reactie van FOM op 16 dec 2023
Dear Dennis,I am happy to hear you were able to enjoy our hotel property even if it was quick! We hope to see you again in the future.

6/10 – Redelijk

Frank

Reisde met familie
Positief: Netheid
We rented the room so we could get changed for a weeding we were attending in the area. I didn't expect a high end luxury suite so the room itself was clean and functional. The front desk checked us in quickly enough but when we got to the room on the 3rd floor the key cards did not work. Went back to the front desk where they rekeyed the cards, then went back to the room only to find they still did not work. Asked a nice maid to open the door after explaining our problem and she let us in. Called the front desk from the room and asked them to bring us a set of keys that would work. They brought up a new set of keys and those didnt work. He went back to the front desk and the fourth time was the charm. It took nearly 1/2hour to get this resolved. Altogether we were at the hotel for 3 hours and checked out to attend the wedding. Never intended to stay the night so after the wedding we drove the 2 hours home to southern Jersey.
1 nacht verbleven in november 2023

6/10 – Redelijk

don

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
For am older person the parking spaces for handicapped were behind a berm so we had to walk all the way around to teach te only entrance. Elvators are a long way from the entrance. Advertising should state the motel is not handicapped friendly
1 nacht verbleven in november 2023

10/10 – Uitstekend

Bhupinder

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Dowell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was perfect
1 nacht verbleven in november 2023

10/10 – Uitstekend

Carina

Reisde met familie
Positief: Personeel en service
Friendly front desk people.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at Holiday Inn Budd Lake several times - I love the fact there is a restaurant/bar on property. Staff is always friendly.
6 nachten verbleven in oktober 2023

10/10 – Uitstekend

steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

4/10 – Matig

Kelly

Reisde met familie
Negatief: Personeel en service
We stayed two nights. We were kept awake until 2am both nights. Our room was near the elevator and from 11pm-2am there was near constant loud noise from large parties congregating by the elevators. I made a couple complaints and the hotel staff did little to assist. They made excuses for the noisy guests and said they couldn’t do anything about it.

10/10 – Uitstekend

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is clean and the breakfast is better than other hotels in the area.
2 nachten verbleven in september 2023

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Shamekya, Jamaica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Angelique

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
When I first walked into the room, you could smell the freshness… the beds looked inviting. Bathroom was very clean. The housekeepers were very nice. I told them that I will definitely be back.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Jaleene

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The check-in was quick and easy. My room was clean and the bed was comfortable. The bathroom had plenty of towels. I don’t have any complaints about my stay and would stay here again.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Anthony

1 nacht verbleven in juni 2023

8/10 – Goed

Denise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room and the lobby was inviting. I liked the decor.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Scott

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Felix

1 nacht verbleven in mei 2023