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Beoordelingen van Casa del Mar - Paradise in Cabo Pulmo! by RedAwning

Casa del Mar - Paradise in Cabo Pulmo! by RedAwning
Cabo Pulmo, Baja California Sur

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 0 van 1 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 1 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 1 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 1 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 1 beoordelingen" "

10/10

Netheid

Beoordelingen

8/10 – Goed

Jim B.

Positief: Netheid
Bad start
We arrived about 10 minutes before check in. Previous guest was still there and had refused to leave at check out time. The place was a mess and smelled of Lysol which was used to cover up the smell of cigarette smell. Full ash tray in house. The staff was very apologetic, but had there work cut out for themselves trying to clean the house. The owner had another unoccupied, but more expensive house available, but the staff were not authorized to let us have that one and they were unable to get in touch with owner/manager in US. We returned about three hours later and house was almost ready. After that, our stay was fine, but it was not a good start. Not really the staff or management's fault, but it would have been nice if they had just shifted us over to the unoccupied house. Besides the bad start, the onsite staff was very friendly and helpful.
2 nachten verbleven in mei 2024
Reactie van VrboOwner op 10 mei 2024
We deeply apologize for the disappointing start to your stay. Your experience is certainly not reflective of our usual standards. We regret any inconvenience caused by the delayed cleaning process and the challenges in reaching the owner/manager promptly. We'll review our procedures to ensure better communication and resolution in similar situations. Your feedback is invaluable, and we appreciate your understanding. Despite the rocky start, we're glad the onsite staff could assist you effectively and that the remainder of your stay was enjoyable. We hope to have the opportunity to provide you with a seamless experience in the future.