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Beoordelingen van Villa del Arco Beach Resort & Spa Cabo San Lucas

4 out of 5
Villa del Arco Beach Resort & Spa Cabo San Lucas
Camino Viejo a San José Km. 0.5, Col. E, Cabo San Lucas, BCS

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 541 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 269 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1000 beoordelingen" "

9,2/10

Netheid

8,6/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Goed locatie het weer was minder goed weinig activiteiten
3 nachten verbleven in september 2017
Reactie van Lupita Garibay op 13 sep 2017
Dear guest: Thank you very much for your comments about our location. Your observations are very important because they will help us to improve the services and activities we offer to our valued guests like you.We hope to have the opportunity to host you again in the near future. Respectfully

8/10 – Goed

Roman

Positief: Netheid, staat van de accommodatie en faciliteiten
Demasiado caro para lo que ofrecen.
6 nachten verbleven in mei 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 25 mei 2024
Dear Roman,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Redelijk

Jennifer, San Diego

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The property was okay. Didn’t love didn’t hate. Not sure we will be back.
6 nachten verbleven in mei 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 23 mei 2024
Dear Jennifer, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

6/10 – Redelijk

marti

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful. Unfortunately it’s a family-friendly resort filled with noisy kids who kept us up every night banging doors and running amok. The other big issue we had was the constant requirement of signing for every single order, even though this resort is an all inclusive. Every meal, every drink, you’re signing a receipt so the wait staff can get a tip. They follow you down to the beach or go directly to your room to make sure you sign for any service. At the all inclusives we’ve experienced, we’ve tipped with cash after service and never saw a bill, which made for a more relaxing experience. Lastly, we were accosted by hawkers at every turn once we left the hotel. You couldn’t walk a few yards without someone trying to hustle you into buying something. After a while it gets very aggravating. Not my idea of a relaxing get away.
5 nachten verbleven in mei 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 14 mei 2024
Dear Marti, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Uitstekend

Mike Egter van

Positief: Staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Naúm Morán op 8 mei 2024
Dear Mike Egter Van:Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind rating.We are very glad to read that we were able to fulfill your expectations and that you appreciate the friendly service provided by our very committed staff. It will be an honor to welcome you back soon and offer you, our sincere hospitality.Kind regards,

10/10 – Uitstekend

Graeme

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Relaxing , 1 Bed apartment for 3 and a baby was perfect for our long weekend , pool was reallly nice for the baby temp was great , food was really good quality , supwe clean and helpfull staff
2 nachten verbleven in april 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 6 mei 2024
Dear Graeme,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Connie, Mountain View

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was incredibly friendly and helpful. I was ill while their and they arranged for a in-room visit by local doctors and then followed up repeatedly in the days afterward to see how I was feeling and ask if I needed anything. They could not have been more thoughtful and caring. The property is also fantastic and the food was excellent.
5 nachten verbleven in april 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 29 apr 2024
Dear Connie, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Christopher

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was a beautiful property with kind and professional staff! Might be nice to slowly update the rooms and have complimentary more accessible with longer durations!
4 nachten verbleven in april 2024
Reactie van Roberto Gómez op 17 apr 2024
Dear Christopher,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 – Uitstekend

David

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Drinks were filled half way when I asked without ice Not right
2 nachten verbleven in februari 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 5 apr 2024
Dear David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Goed

Indiana

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at spa and restaurants were wonderful. The concierge services were a little frustrating. The property is very clean but starting to be a little run down. An elevator was being repaired. Location is amazing. Taxi service is readily available. Property feels very safe and security is tight.
3 nachten verbleven in maart 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 27 mrt 2024
Dear Indiana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Peter C

7 nachten verbleven in februari 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 26 feb 2024
Dear Peter C,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Bradley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was great. Love the new umbrellas and cushions
5 nachten verbleven in februari 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 21 feb 2024
Dear Bradley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Tara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always enjoy staying at Villa Del Arco. Friendly staff, clean and nice pools. Wonderful breakfast buffet
7 nachten verbleven in januari 2024
Reactie van Dominique Richard, General Manager, Villa del Arco op 30 jan 2024
Dear Tara,Thank you for allowing us the opportunity of hosting you at the Villa del Arco Beach Resort & Spa and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Arco Beach Resort & Spa to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful room
3 nachten verbleven in december 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 8 jan 2024
Dear Diane,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Goed

michael, mantoloking

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything at this hotel was fine .. We would stay there again.. . .
7 nachten verbleven in december 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 8 jan 2024
Dear Michael,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Redelijk

Wanxia

Positief: Netheid
5 nachten verbleven in december 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 28 dec 2023
Dear Wanxia, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Uitstekend

Patrick

3 nachten verbleven in december 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 28 dec 2023
Dear PatrickThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Goed

Sirisha

5 nachten verbleven in december 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 28 dec 2023
Dear SirishaThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

2/10 – Ontzettend slecht

Troy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay away from Villia de Arco
We had no water for two days of our stay free massage wae 24.00 many items on menu had no price Concierge was no help at all. Management would not offer anything for the 2 days of no water will not stay here again, stay away.!!! Spend your money elsewhere there is a lot of great resorts down here
10 nachten verbleven in december 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 15 dec 2023
Dear Troy,Thank you very much for your comment we apologize for the 5 hour water shut down to repair an urgent pipe burst affecting our entire property, this has now been resolved. We also thank you for your comments on the 24 charge for the spa promotion. in the promotion information it is clearly stated that tips and service charge are not included. Regards

8/10 – Goed

Nicholas Ryan, Sedro Woolley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in november 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 8 dec 2023
Dear Nicholas Ryan Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Goed

Alfredo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was well-maintained and very clean.
7 nachten verbleven in november 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 8 dec 2023
Dear Alfredo Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Doug

4 nachten verbleven in november 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 28 dec 2023
Dear Doug,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Goed

Jeanette

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel has OUTSTANDING service!!!! Probably the best we’ve experienced in Cabo and we travel there at least 5 times a year. This was the first time at this resort and we absolutely loved it. Only complaint would be the shower. No pressure and a consistent scaulding hot to freezing cold. Other than that, we HIGHLY recommend!!!!!!
7 nachten verbleven in november 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 30 nov 2023
Dear JeanetteThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Goed

John David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely excellent food. Very cooperative staff. First night, got no sleep due to the noise level. Guests should be aware, the rooms are NOT soundproofed in any way. Every noise is reverberated into the rooms and the doors are not soft close so they slam at all hours. But, pool fantastic.
3 nachten verbleven in oktober 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 24 okt 2023
Dear John David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Kirsten

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the second we arrived it was beautiful! The woman (Leydey?) upgraded us to an room! The room and view was gorgeous!! The weather wasn’t perfect but everything else was! I highly recommend Villa Del Arco!!
3 nachten verbleven in oktober 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 13 okt 2023
Dear Kirsten, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place. Go at least two times per year
11 nachten verbleven in september 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 28 sep 2023
Dear Crystal Smith,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Susan Marie

Love this place. It's quiet and very safe. Staff is the best
4 nachten verbleven in september 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 28 sep 2023
Dear Susan Marie,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Nahomy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel restaurants staff
2 nachten verbleven in september 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 5 sep 2023
Dear Nahomy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Douglas

1 nacht verbleven in augustus 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 12 sep 2023
Dear Douglas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

6/10 – Redelijk

Sukhraj

Positief: Netheid, personeel en service
6 nachten verbleven in juli 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 7 aug 2023
Dear Sukhraj, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 – Goed

Federico

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool
3 nachten verbleven in juli 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 3 aug 2023
Dear Federico,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Robert D, Valley Village

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in juli 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 31 jul 2023
Dear Robert D,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2nd time staying there & it’s wonderful!
4 nachten verbleven in juli 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 28 jul 2023
Dear Kelly, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Goed

Everardo Gutierrez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the location of this property and that we had access to the property next door, Villa Del Palmar. We had a beautiful view. The drinks and food were a bit pricey but very good. The workers were very polite and attentive. If you charge items to your room make sure you check your charges every other day. We checked ours and noticed charges for breakfast, which we had breakfast included. They took if off after we complained. Also, we hated that we didn't have wifi. They say its included but it's not free. You have to pay ($20 for basic or $50 for faster wifi / per day). My husband complained about it and they said they were doing maintenance to it but afterwards my husband had wifi on his phone for one day (day before we left). As soon as you check in the concierge approach you about a "Welcome package" but its the information on getting cheaper activity packages with the catch of sitting through a timeshare presentation, which they tell you its 90 minutes but it ends up being longer depending if you show interest.
4 nachten verbleven in juli 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 25 jul 2023
Dear Everardo Gutierrez,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Redelijk

Micaela

Reisde met familie
Positief: Netheid
Beautiful place, friendly and pleasant service.
6 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 10 jul 2023
Dear Micaela,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Redelijk

Husnal Chirag

Reisde met familie
Positief: Personeel en service
Staff was very friendly. We had a one bedroom suite which was roomy and comfortable with 2 kids. Food on the property was real expensive. That being said, the quality of most of the food we had was good. Better doing the all inclusive option as purchasing it at the properly was almost double the cost.
6 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 5 jul 2023
Dear guest, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is very clean and overlooks the water and lands end visible from the resort. Sharing the food options with Palmar was great and gave us a more options. The little market is convenient as we opted to forgo the AI as we were off property most mornings and afternoons. Rooms are comfortable with great views. Downtown is about a mile walk or a quick Uber/taxi ride.
4 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 5 jul 2023
Dear Nicholas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent property, very clean
3 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 3 jul 2023
Dear Yvonne,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Rick, Rancho Palos Verdes

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place. Many dining choices.
9 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 26 jun 2023
Dear Rick,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Diana

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Resort is beautiful. Steps away from the Beach. Excellent Staff. Definitely would Love to stay there again on my next visit.
5 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 20 jun 2023
Dear Diana,Thank you for providing us the opportunity of hosting you at Villa del Arco Beach Resort and SpaI am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for Villa del Arco Beach Resort and Spa to have you back and offer you our sincere hospitality on your next visit.

2/10 – Ontzettend slecht

Findlay

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This might be an issue that only I have run into, but when I was booking this stay I thought I was booking an all-inclusive stay. It was pretty frustrating when I got to the resort and found out that it was not an all-inclusive stay and I'd have to upgrade my room for a substantial amount. We had planned our vacation around being able to eat at the resort. I believe this is an issue with the listing more than the resort itself, the food and stay at the resort were nice. It was just very frustrating to find out we'd need to spend a lot more money when we thought we had booked the all-inclusive stay.
6 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 21 jun 2023
Dear Findlay, Thank you very much for your comments. As you mention in your comment you made your booking on the expedia platform as a european plan and not an all inclusive room booking this could be either by mistake or a booking engine error from expedia. The resort reserves the booking instructions we receive from expedia and in this case it is a room only booking, which we verified and confirmed with expedia during your check in.We understand that it is not a good experience to arrive and find out that you have made an error during your booking and have to pay for the all inclusive package upon arrival incurring additional fees . We are sorry to read that this has affected your holiday to the extent of rating our property, service and team members as terrible. We hope that your next stay will be more enjoyable.

6/10 – Redelijk

Nikhil

5 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 20 jun 2023
Dear Nikhil,We appreciate the time you took to share your experience with us.We are very sorry that in your recent visit we didn't exceed your expectations. Can you please help us with your comments about your stay with us to take into consideration for improve our service and prevent a recurrence again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, clean, friendly staff and a good mix of quiet and fun.
3 nachten verbleven in juni 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 12 jun 2023
Dear Nicole,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Ryan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 12 jun 2023
Dear Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Uitstekend

Sarcout

3 nachten verbleven in mei 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 24 jun 2023
Dear Sarcout,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

8/10 – Goed

Joe

3 nachten verbleven in mei 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 21 jun 2023
Dear Joe,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was wonderful only part that was frustrating we paid for all inclusive and we were told we can call room series 24/7 to have our room refrigerator re filled and when we call they never came to re-stock our room and when we desperately needed water (it was night time too so everything was closed in the hotel) we couldn’t even get any and the front desk didn’t help so we had no water until we woke up n went to breakfast.
4 nachten verbleven in mei 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 1 jun 2023
Dear Karen, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. With no hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Uitstekend

Rita María del Carmen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente propiedad todo muy bien
4 nachten verbleven in mei 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 26 mei 2023
Estimada Rita María del Carmen,Gracias por brindarnos la oportunidad de hospedarlo en Villa del Arco y por tomarse el tiempo para compartir su experiencia con nosotros.Su calificación nos inspira a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para Villa del Arco tenerlo de regreso y brindarle nuestra más sincera hospitalidad en su próxima visita.Saludos cordiales,

6/10 – Redelijk

Yohana

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
It is nice place, the best part is the views. What we didn’t like is that the pools are not all heated so the only one that is gets super crowded. Also it was 4:30pm and our room was not ready. With kids you expect to get in a room as soon as possible
1 nacht verbleven in mei 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 23 mei 2023
Dear Yohana,I appreciate the time you took to share your experience with us.Im very sorry that your recent visit did not go as expected. Your feedback is highly important to us.With no hesitation we will take into consideration your comments to improve our service.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind Regards,

10/10 – Uitstekend

Frank

3 nachten verbleven in mei 2023
Reactie van Dominique Richard, General Manager, Villa del Arco op 20 mei 2023
Dear Frank, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,