The property is 5 star - the service is not.
Pros:
-The Golf cart guys, including the one standing there arranging our rides were absolutely excellent, friendly, prompt - just perfect.
-Housekeeping was excellent as well.
-A birthday celebration was really over the top, however, we think it was a way of making up for the next category.
Cons:
-Let's start with the annoying 'security' at the entrance. Our daughter lives minutes from the property and came to visit daily via uber. We would always give the front desk the requested info and they would email it to security. 3 days in a row, the main guard claimed he didn't have the email and would refuse entry - it was asinine! Finally, the front desk told him to put her on the automatic list through the end of our 5 night stay. It was a nightmare!
-There is only one restaurant for breakfast and when you go there, they seat you and automatically tell you that the server will bring your coffee etc and then help yourself with the buffet. What they don't mention is that the buffet costs $84 per couple and that you may prefer to order breakfast from a menu.
-Upon checkin, they run your cc for $2500, no big deal. But what was a big deal was they ran it a second time for $1K when we only had $650 in charges. It took us hounding them once back in the states and 13 days to fix their screw up.
There were several other issues - no room to expound. Never again!@