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Beoordelingen van Clayton Hotel Cambridge

4 out of 5
Clayton Hotel Cambridge
Station Rd, Cambridge, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 644 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 1001 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Pierre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2022
Reactie van Ramy Saber op 15 apr 2023
Dear ,PierreThank you so much for the review of our hotel. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy SaberGuest Relations Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Modern hotel, prettig comfort. Alleen de bedden waren doorgezakt en scheef.
2 nachten verbleven in september 2019
Reactie van Jeremy Hopkins op 11 okt 2019
Hello Thank you for staying with us on your recent trip to the city. My apologies that you did not like the beds, the vast majority of our guest say the get the best nights sleep. On your next stay with us, please do let the team or me know and we will endeavour to make any changes needed to make your nights seep comfortable. kind regards Jeremy Hopkins

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2019
Reactie van Jeremy Hopkins op 3 okt 2019
Thank you so much for your excellent rating of the Tamburlaine following your recent stay with us, we do hope to see you again soon. Kind regards Jeremy Hopkins

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed hotel op handige locatie
Mooie inrichting, grote kamers, maar te duur voor wat geboden wordt. Grootste deel van het personeel is vriendelijk, maar bij een van de dames bij het ontbijt kan er geen lachje vanaf.De gratis wifi is net goed genoeg om te streamen (je kunt ook extra snel internet kopen, maar dat zou natuurlijk gratis moeten zijn). In de kamer is om onduidelijke redenen geen koffie, maar wel thee. Het bed is heel groot, maar wel erg zacht. Er kan een raam open. De badkamer is netjes, maar heeft alleen een douche, met lekker sterke straal. Er is een kluis, een strijkplank, een waterkoker, en een koelkastje.Het ontbijt is redelijk goed, maar de koffie is zeer matig en de scrambled eggs te waterig.Verder is er weinig broodkeus, maar wel veel zoete lekkernijen. Al met al zeer handig gelegen vlakbij het station en op loopafstand van het centrum, maar het zou wel wat minder mogen kosten.
2 nachten verbleven in juli 2019
Reactie van Jeremy Hopkins op 31 jul 2019
Dear David Thank you for reviewing the hotel following your recent stay with us. Our pricing is in line with what is on offer throughout the city and our breakfast offering has over 60 items on offer, so there is usually something for everyone. I do hope that in light of the above you will return to see us soon. Kind regards Jeremy Hopkins

8/10 – Goed

Diana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel very close to station. Rooms are spacious. Great varied breakfast and I had a lovely evening meal. Hotel was very near to the Botanical Gardens and the city centre is walkable
1 nacht verbleven in mei 2024

6/10 – Redelijk

JAN

Reisde met partner
Positief: Netheid, personeel en service
It lacked expected extras ....no bath mats no tablets of soap, no fresh milk tho there was a frig in bedroom, no towel rail, dinner menu never changed, cold plates for hot breakfasts ..so many little things that disappointed. However, all the staff were excellent
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Also liked the bikes
2 nachten verbleven in april 2024

10/10 – Uitstekend

John

Reisde met partner
Great hotel. Lovely room and staff very helpful. Breakfast was wonderful! Great location a tow minute stroll from the railway station.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The size of rooms were really good. Bed was very comfy. Parking was the only issue. The close car park was closed and the next closest car park was 20 mins away. Apart from that it was a very good stay.
3 nachten verbleven in maart 2024
Reactie van Clayton Hotel Cambridge op 25 apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 – Uitstekend

Maryon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was very hot - with huge solar gain from bedroom windows but very little of the window opening. I suggest the cleaners of the rooms leave the curtains closed over the windows- in order to minimise the heat from solar gain in the bedrooms. Otherwise - a very pleasant stay and great staff.
1 nacht verbleven in april 2024
Reactie van Clayton Hotel Cambridge op 25 apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 – Uitstekend

Jahan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located hotel right by Cambridge train station. Little bit of a walk into town, but that was expected. Modern furnishings and probably the biggest comfiest bed I’ve slept in. Lovely bathroom as well. Friendly staff.
1 nacht verbleven in maart 2024
Reactie van Clayton Hotel Cambridge op 25 apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 – Uitstekend

Elliot

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely
1 nacht verbleven in maart 2024
Reactie van Clayton Hotel Cambridge op 25 apr 2024
Thank you for your feedback.We hope to see you soon again.

6/10 – Redelijk

Kasha

Reisde met een groep, Reisde met partner
Room itself was lovely but was extremely hot despite changing the temperature and opening a window, didn’t sleep because of this
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Li

2 nachten verbleven in maart 2024
Reactie van Clayton Hotel Cambridge op 25 apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 – Uitstekend

Chaice

3 nachten verbleven in maart 2024
Reactie van Clayton Hotel Cambridge op 25 apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great first floor library style sitting area.
1 nacht verbleven in maart 2024
Reactie van Clayton Hotel Cambridge op 25 apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 – Uitstekend

Hieu Quang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in maart 2024
Reactie van The Clayton hotel op 8 mrt 2024
Delighted you enjoyed your stay!

10/10 – Uitstekend

Kate

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We very much enjoyed our stay at the Clayton Hotel, perfect location for exploring the beautiful city of Cambridge. The room was spacious and decorated to a high standard and the staff were very friendly and professional.
1 nacht verbleven in februari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Delighted you enjoyed your stay!

10/10 – Uitstekend

Blair

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean tidy and quiet
2 nachten verbleven in februari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

8/10 – Goed

Nicky

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really big and comfortable beds and lovely duvets. Good showers and nice to have fridge in room
2 nachten verbleven in februari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 – Uitstekend

Vinay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A well located , well maintained hotel. Worth every penny
1 nacht verbleven in februari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 – Uitstekend

Connor

1 nacht verbleven in februari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 – Uitstekend

Qisong

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Much better than the London one I recently visited
Good: Very clean and looked new; Room configuration was reasonable; Didn't have to ask for toothbrushes. Not So Good: It seemed easy to hear the sounds outside the room door; The breakfast was meidocre for the price.
1 nacht verbleven in januari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The person on reception was very helpful and accommodating, I liked that the property was well maintained and there is an elegance to the decor
2 nachten verbleven in januari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

4/10 – Matig

Vicki

Zakenreiziger
Negatief: Netheid, personeel en service en comfort kamer
Usually good but not this time
Normally I love the Clayton hotel in Cambridge and visit often when travelling for work. This trip was really poor! The room when I arrived was freezing and I couldn’t get the heating to switch on, plus the tv had cables hanging down and there was no remote. I phoned reception and waited 30 mins for someone to come and ‘check the room’ and that was only because I went down to reception to chase. He did manage to resolve all the issues but the wait time in a freezing room wasn’t ideal. When I went for a shower I noticed black hairs all along the shower tray (I am blonde) - it clearly hadn’t been cleaned properly. When I was leaving the hotel to catch a train to airport in the morning I couldn’t get out of the hotel. Only one door was working and it was jammed shut. The button wouldn’t open it. I tried to find someone to help but there was nobody around, it was before 7am. I tried calling the hotel from my mobile and nobody answered - I was becoming really concerned I would miss my flight. Eventually, I found a phone in the reception and managed to get a hold of a young man. His response was just that ‘it was a bit sticky’. The door was totally jammed and wouldn’t open and I was trapped in the hotel. It wasn’t a pleasant experience. Not a great stay unfortunately, in what is normally a lovely hotel.
2 nachten verbleven in januari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sincerely sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously and will use your comments to improve our services.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van The Clayton hotel op 8 mrt 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 – Uitstekend

Sophie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Charlie

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent as usual
This was our second stay - room 703 Previous stay was 707 Great room - comfortable and spacious
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Comfiest hotel bed I’ve ever stayed in! Great stay, lovely rooms, good facilities and pleasant staff. Hotel went the extra mile to make my fiancée’s birthday special, thank you.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A super comfy hotel.
Beautiful hotel with lovely service. The room itself was huge with enough space for three if us. Beds were super comfortable. Breakfast was expensive considering the portions but enjoyable nevertheless. I am looking forward to my next visit as we would definitely stay here again. 👌👌👌👍
2 nachten verbleven in december 2023

8/10 – Goed

Daren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Ian

1 nacht verbleven in december 2023

10/10 – Uitstekend

Lars

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Oliver

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

8/10 – Goed

Tina

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight Stay feedback
We were 2 couples with rooms nextdoor which was great, unfortunately the first thing we saw when we went up to our rooms were dirty cups and glasses (outside both rooms!) from previous guests. On our way out I told reception and she apologised saying housekeeping would take them away. Unfortunately on ou return that evening there was still a dirty cup outside my room, there was absolutely no excuse for this si ce the dirrty glasses from nextdoor had gone! This is nothing short of inadequate and quite frankly is really poor service - when i told reception o checking out the dirty cup from previous guests was still there I was told they are shirt staffed!!! This was clearly not true and NOT the reason, since somebody had been uk to remove my friends dirty belongings from previous guests..I think for a hotel of this quality people should care more about their customers and their experience, which is the reason i have taken my own time to complete this feedback as it most definitely not good enough!! Such a shame because our room was very comfortable but i cant overlook the inadequacy or lack of care when something is reported.
1 nacht verbleven in december 2023

8/10 – Goed

Nathalie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Lawrence

2 nachten verbleven in december 2023

8/10 – Goed

Randi

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
My first room was freezing and I couldn’t adjust the temperature. Shampoo, conditioner and bar soap not supplied, so bring your own unless you can use liquid hand soap for everything. Breakfast was amazing. Just down the block from the train station.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Emma

1 nacht verbleven in november 2023

10/10 – Uitstekend

David

1 nacht verbleven in november 2023

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant hotel in a convenient location. Everything is walkable from the hotel. Many food options in and around the hotel.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff at every level were professional, welcoming and extremely helpful. Great location, just a five-minute walk from the train station.
4 nachten verbleven in november 2023
Reactie van Ramy Saber op 26 nov 2023
Dear , RobertThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

8/10 – Goed

Aaron

3 nachten verbleven in november 2023

10/10 – Uitstekend

Amanda

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Lovely stay hotel close to station to drop your bags before a short walk to centre, Room clean with everything you need great selection for breakfast
1 nacht verbleven in november 2023
Reactie van Ramy Saber op 17 nov 2023
Dear , AmandaThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 – Uitstekend

Liz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Ramy Saber op 16 nov 2023
Dear , LizThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, good food, fast and efficient service. Friendly. Nothing to dislike.
2 nachten verbleven in november 2023
Reactie van Ramy Saber op 16 nov 2023
Dear , StephenThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Ramy Saber op 12 nov 2023
Dear , MichaelThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Last day of our honeymoon
The Clayton is our favourite hotel, the staff never disappoint always friendly and very approachable. Over a year ago I proposed to my girlfriend there. And booking again to go on our honeymoon the staff went above and beyond, upgrading our room which made out stay 100 times better. I would strongly recommend the Clayton for any occasion it's 10 out of 10.
1 nacht verbleven in oktober 2023
Reactie van Ramy Saber op 1 nov 2023
Dear , James Thank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Ramy saber op 1 nov 2023
Dear , WendyThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking . We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager