Suite, 1 kingsize bed, terras, uitzicht op park | Kameruitzicht
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Beoordelingen van University Arms, Autograph Collection

4 out of 5
University Arms, Autograph Collection
Regent Street, Cambridge, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 285 van 426 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 426 beoordelingen" "
Gastenscore: 6 - Redelijk. 43 van 426 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 426 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 426 beoordelingen" "

9,6/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel, friendly and helpful staff.
1 nacht verbleven in mei 2024
Reactie van University Arms op 13 mei 2024
Dear Deborah,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Benjamin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in Cambridge
3 nachten verbleven in april 2024
Reactie van University Arms op 10 mei 2024
Dear Benjamin,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

2/10 – Ontzettend slecht

Genki

7 nachten verbleven in maart 2024
Reactie van University Arms op 29 apr 2024
Dear Genki,Thank you for visiting us. We are very sorry for not meeting your expectations in your recent visit. We hope to welcome you back to better your experience.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

8/10 – Goed

Genki

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
サービスが素晴らしい
3 nachten verbleven in maart 2024
Reactie van University Arms op 29 mrt 2024
Dear Genki,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 – Redelijk

Kim

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van University Arms op 11 mrt 2024
Dear Kim,Thank you for visiting us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Alejandro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful hotel in the historical center of Cambridge.
6 nachten verbleven in februari 2024
Reactie van University Arms op 5 mrt 2024
Dear Alejandro,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Emelie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
na
1 nacht verbleven in februari 2024
Reactie van University Arms op 5 mrt 2024
Dear Emelie,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 – Redelijk

Christopher

1 nacht verbleven in februari 2024
Reactie van University Arms op 13 feb 2024
Dear Christopher,Thank you for visiting us and for sharing your feedback. I'm sorry to hear that we didn't meet your expectations. We hope to welcome you back to better your experience.Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

2/10 – Ontzettend slecht

Lucy

1 nacht verbleven in februari 2024
Reactie van University Arms op 13 feb 2024
Dear Lucy, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.Upholding our commitment to provide a memorable experience with exceptional service, we hope to welcome you back to better your experience.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Arthur

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van University Arms op 30 jan 2024
Dear Arthur,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 – Redelijk

Shelagh

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very dark dingy room. No mirror above dressing table. Television on a side wall so couldn’t be seen from the bed.
1 nacht verbleven in januari 2024
Reactie van University Arms op 22 jan 2024
Dear Shelagh,Thank you for staying with us and for sharing your experience.I'm sorry to hear that we didn't meet your expectations, please accept our sincere apologies for any inconvenience caused.We hope to welcome you back to better your experience.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

4/10 – Matig

Giuseppe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van University Arms op 12 jan 2024
Dear Giuseppe,We are very sorry for not meeting your expectations in your recent visit. We hope to welcome you back to better your experience.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Thomas

1 nacht verbleven in december 2023
Reactie van University Arms op 12 jan 2024
Dear Thomas,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Cynthia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van University Arms op 26 dec 2023
Dear Cynthia,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Kate

Reisde met partner
Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van University Arms op 25 dec 2023
Dear Kate,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Tom

1 nacht verbleven in december 2023
Reactie van University Arms op 25 dec 2023
Dear Tom,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van University Arms op 19 dec 2023
Dear Alan,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van University Arms op 19 dec 2023
Dear Guest,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 – Redelijk

Emma

Reisde met een groep
Positief: Voorzieningen
This hotel has so much potential but it just comes up a little short. We enjoyed our stay, the bar area was lovely, room room for improvement. - Communication - I was in contact with the hotel in advance to ask about parking, they just ignored me until after we stayed - poor. We turned up see if we could park onsite, took 15 mins to even find a human to ask, they eventually said no & directed us to the nearest car park 5 mins away. FYI walking to the hotel is a across a very dark park, not great for a female on her own. - Breakfast - set up at Parker's Tavern was great, nice continental options, don't bother with a la carte. Took 40 mins to get an avocado on toast delivered. Not what you expect when you paid £200 per night. We added breakfast at check in as staff advised it was cheaper, the restaurant had no record of this so we awkwardly had to explain it to them. - Classic room - we booked a room with twin beds (2 friends). Allocated ground floor - room decor was lovely but the room smelt so bad of sewage every time we walked in. We were only there 1 night, they'd already told us no upgrade to a twin superior room was available & the reception was mayhem so we didn't bother to complain. - Bar access - a main reason to stay was the lovely bar. We went for a drink at 6pm & was refused access very rudely, just told it was full. We looked through the door & lots of bar stools & seats explained we were staying at hotel, they eventually let us in but reluctantly. So strange.
1 nacht verbleven in december 2023
Reactie van University Arms op 5 dec 2023
Dear Emma,I'm sorry to hear that we didn't meet your expectations, please accept our sincere apologies for any inconvenience caused. We hope to welcome you back to better your experience.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Minhui

1 nacht verbleven in november 2023
Reactie van University Arms op 25 dec 2023
Dear Minhui,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff couldn’t be any more helpful and friendly! Super clean, very comfortable beds and in room facilities excellent.
1 nacht verbleven in november 2023
Reactie van University Arms op 28 nov 2023
Dear Sarah,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Skyler

1 nacht verbleven in november 2023
Reactie van University Arms op 22 nov 2023
Dear Skyler,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Leslie

2 nachten verbleven in oktober 2023
Reactie van University Arms op 22 nov 2023
Dear Leslie,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Nitin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and well maintained. Rooms are specious. Service was excellent. Decor is elegant. Very attentive staff. A special shout out to Denzel and Anna at front desk!!
4 nachten verbleven in oktober 2023
Reactie van University Arms op 25 okt 2023
Dear Nitin,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Elliot

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van University Arms op 24 okt 2023
Dear Elliot,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Benjamin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel close to the city center!
3 nachten verbleven in oktober 2023
Reactie van University Arms op 16 okt 2023
Dear Benjamin,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Nicole

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van University Arms op 6 okt 2023
Dear Nicole,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Panayiotis

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall an excellent stay at this historic hotel. Large, 5 star quality room. Friendly staff and a perfect location for everything.
1 nacht verbleven in september 2023
Reactie van University Arms op 2 okt 2023
Dear Panayiotis,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Sarahbeth

1 nacht verbleven in september 2023
Reactie van University Arms op 24 okt 2023
Dear Sarahbeth,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van University Arms op 2 okt 2023
Dear Alex,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 – Redelijk

Martin

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
ve: Rooms are nicely decorated and clean Good location -ve: Staffs are not proactive — had to push to get my room at 4pm checkin time Gym was shut, one elevator is shut No parking space No bell boy to help with luggage
2 nachten verbleven in september 2023
Reactie van University Arms op 6 okt 2023
Dear Martin,Thank you for staying with us and for sharing your experience.I'm sorry to hear that we didn't meet your expectations. Unfortunately, due to a leak, the gym is closed at the moment.Please accept our apologies for the inconvenience caused by the lifts. Please note the team at the front desk is always happy and available to assist our guests with the luggage, I have shared your feedback with the Reception Manager to follow up.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge.Kind regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van University Arms op 2 okt 2023
Dear Guest,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

8/10 – Goed

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good house keeping service.
2 nachten verbleven in september 2023
Reactie van University Arms op 25 sep 2023
Dear Kelly,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Helga

3 nachten verbleven in september 2023
Reactie van University Arms op 25 sep 2023
Dear Helga,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Jay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van University Arms op 18 sep 2023
Dear Jay,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Meredith, Smithfield

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central location, nice room, air conditioning was a relief on such a hot weekend!
1 nacht verbleven in september 2023
Reactie van University Arms op 18 sep 2023
Dear Meredith,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

8/10 – Goed

Peter, Evanston

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Large room. Good security. Gym being closed was a disappointment. No draught beer in anEnglish tavern was surprising
3 nachten verbleven in september 2023
Reactie van University Arms op 12 sep 2023
Dear Peter,Thank you for visiting us, we are pleased to hear that your stay with us was a positive one. However, please accept our sincere apologies for the gym being closed, we are working to have it open as soon as possible. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Kuno DIETMAR

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a goog experience.
1 nacht verbleven in september 2023
Reactie van University Arms op 11 sep 2023
Dear Kuno,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 – Redelijk

Erik

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van University Arms op 11 sep 2023
Dear Eric,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

KIMBERLY

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the English charm of the decor, the comfortable beds, immaculate rooms, gracious staff.
1 nacht verbleven in augustus 2023
Reactie van University Arms op 21 aug 2023
Dear Kimberly,Thank you for visiting us and for the positive review.We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Baharak

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, great service, great ambiance!
7 nachten verbleven in juli 2023
Reactie van University Arms op 15 aug 2023
Dear Baharak,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Elaine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was beautiful, staff was help and the room was great.
1 nacht verbleven in augustus 2023
Reactie van University Arms op 15 aug 2023
Dear Elaine,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

10/10 – Uitstekend

Kristy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great luxury hotel for special occasions
We had a lovely stay for our mini moon! We had a beautiful room overlooking the park and it was a great place to unwind for a few days after the wedding :)
1 nacht verbleven in augustus 2023
Reactie van University Arms op 10 aug 2023
Dear Kristi,Thank you for visiting us and for the positive review. We are glad to hear that you had a memorable stay with us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

8/10 – Goed

Carol

Reisde met familie
Great location. Walking distance to city center and major spots.
2 nachten verbleven in juli 2023
Reactie van University Arms op 31 jul 2023
Dear Carol,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

6/10 – Redelijk

Forouzan

Positief: Personeel en service
7 nachten verbleven in juli 2023
Reactie van University Arms op 31 jul 2023
Dear Forouzan,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

8/10 – Goed

Man Wai Annie

3 nachten verbleven in juli 2023
Reactie van University Arms op 31 jul 2023
Dear Man Wai Annie,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

8/10 – Goed

Marek

1 nacht verbleven in juli 2023
Reactie van University Arms op 31 jul 2023
Dear Marek,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

10/10 – Uitstekend

Carlos, Nashville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff and attention to detail are what makes me come back to this place. Fidan was very nice checking me in and explaining all the amenities. Looking forward to another visit sometime soon!
3 nachten verbleven in juli 2023
Reactie van University Arms op 21 jul 2023
Dear Carlos,Thank you for visiting us and for the positive review. We are pleased to hear that you had a great stay with us and thank you for your kind comments, especially about Fidan. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms

6/10 – Redelijk

Forouzan

Positief: Netheid
7 nachten verbleven in juli 2023
Reactie van University Arms op 20 jul 2023
Dear Forouzan,Thank you for visiting us. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arm

8/10 – Goed

Suzanne, Baysville

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van University Arms op 17 jul 2023
Dear Suzanne,Thank you for visiting us and for the positive review. We are looking forward to welcoming you back soon!Best regards,Lucia MarinPA to Andrew Crookston, General Manager, University Arms