Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van Casa Turquesa - Near Luxury Avenue Shopping Mall

4 out of 5
Casa Turquesa - Near Luxury Avenue Shopping Mall
Cancun, QROO

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 377 van 936 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 936 beoordelingen" "
Gastenscore: 6 - Redelijk. 122 van 936 beoordelingen" "
Gastenscore: 4 - Matig. 93 van 936 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 111 van 936 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

6,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Eqbal

Positief: Netheid, comfort kamer
Geweldig
Geweldig hotel voor een mooie prijs
1 nacht verbleven in augustus 2023

4/10 – Matig

jinett

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

may

Reisde met partner
Negatief: Voorzieningen
Sea view room was great. However amenities inside room is barely adequate - a pity as the hotel location is excellent.
2 nachten verbleven in april 2024

10/10 – Uitstekend

katou

Reisde met een groep
Positief: Netheid
ăƒ›ăƒ†ăƒ«ăźèš­ć‚™ăŻć€ă„ă§ă™ăŒă€éƒšć±‹ăŻćșƒăæ”·ă«ă‚‚ăƒ—ăƒŒăƒ«ă«ă‚‚ç›Žăă§ă“ăźć€€æź”ă«ă—ăŠăŻæœ€é«˜ăȘăƒ›ăƒ†ăƒ«ă§ă—ăŸă€‚ăƒ›ăƒ†ăƒ«ăźă‚čă‚żăƒƒăƒ•ăŻæ°—ă•ăă§ă€è‰Čă€…èžă„ăŠă‚‚ă‚‰ăˆăŸă—ăŸă€‚ăƒăƒăƒ ăƒŒăƒłă§æ„ă‚‹ă«ăŻăĄă‚‡ăŁăšç‰©è¶łă‚ŠăȘă„ă§ă™ăŒă€ć‹é”ă§ăƒŻă‚€ăƒŻă‚€ă™ă‚‹ćˆ†ă«ăŻć•éĄŒă‚ă‚ŠăŸă›ă‚“ă€‚ć€€æź”ăźć‰Čă«æœ€é«˜ă§ă™ïŒăŸă ă—ă€ă‚šăƒŹăƒ™ăƒŒă‚żăƒŒăŻćŁŠă‚ŒăŠäœżăˆăȘă„ăźă§ă€ć€§ăăȘè·ç‰©ă‚‚æ‰‹ă§é‹ă¶ă—ă‹ăȘいです。
2 nachten verbleven in april 2024

6/10 – Redelijk

Eduardo

Zakenreiziger, Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Hotel muy viejo, la ubicacion no es la mencionada en el sitio de Expedia, y a la fecha no me enviaron mi factura fiscal.
2 nachten verbleven in april 2024

6/10 – Redelijk

Terrence

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel has a nice view but has had its best days in the past. Property was clean but very dated. Very low staff. The staff there was present was helpful and nice. Limited menu options.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Coleen, Winnipeg

Reisde met familie
Positief: Netheid
Beautiful stylish property with artwork everywhere. Spacious clean rooms. Friendly staff especially the front desk man who checked us in. Steps to beach and grocery store 5 min walk away. Property needs a bit of a update but for the price excellent value. Beds werent great but we will stay again!
5 nachten verbleven in april 2024

8/10 – Goed

Patty

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so friendly, and accommodating. I loved my stay here. I can't wait to return.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Anthony

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Bobby

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and divine! Peaceful ! No words can describe.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

kerby

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
If your looking for a calm and quiet place, go to this hotel! Also a very nice spot! Beach is not crowded compare to other hotel. The only problem with the property is a bit outdated. Its very nice in the lobby area, i love the paintings and the classic look! It reminds of the 90's! I hope the owner would do some renovations on the hotel, hotel employees are nice and friendly, also they have a restaurant that is beachfront! The menu is okay. You have enough options to choose. Walking distance to luxury mall, grocery store (Soriana) also walking distance to restaurants! Property is in Hotel zone. Highly recommended for everyone who wants a quiet place to relax. Also if your not picky ull be okay!
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It's like staying in a museum - paintings and sculptures everywhere - with the plus of a good restaurant onsite and good location relative to Cancun shops. The furnishings are dated, and there are no appliances in the room (no fridge, no coffee-maker, no microwave), but we enjoyed our meals at the small onsite restaurant and considered the rest to be part of the old-world ambience of the hotel, a big contrast to the mammoth Royal Sands next door (and BTW, we've been Royal Resorts owners for 20 years, so we're very familiar with the Sands.) Very pleasant staff, too. We'll be back.
1 nacht verbleven in maart 2024

8/10 – Goed

Armando

Reisde met partner
Positief: Netheid, voorzieningen
Esta muy viejita la propiedad necesita mantenimiento.
1 nacht verbleven in maart 2024

4/10 – Matig

Kevin, La Crosse

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Pros: Room was large. Great view of pool and ocean. Nice beach area. Nice location. The art and sculptures were interesting. The people that work there were great. Built in 1991, this property has some great potential to be what it once was with a little work and some dollars invested. Cons: ALL hot tubs on patios in the rooms do not work. Elevator seldom works forcing us to walk flights of stairs every time we left the room. Patio had broken deck boards with holes. No microwave. No kitchenette. Small freezer in small refrigerator. No ice access or ice machine. Mini split a/c unit leaked every day leaving puddles on the floor by the exit door and in our hallway. Sometimes no hot water for showers. No working hot tub on premises. Small pool. Walking down the driveway has concrete tiles that are coming out, uneven and dangerous. Tennis court is run down and cannot be used. Beds are rock hard. Paint is peeling throughout the whole property. Advertised photos of the property were taken in 2015 and not a close representation of the property today. Does not have a 24 hour service desk. They only provide you with one key per room. Pretty much a self service hotel.
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Danielle

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place was beautiful with my 11 year old daughter. We felt safe and it was near many resturants and things to do. We also took the bus around the hotel zone for 12 pesos. The mall has a great grocery store and beautiful restaurants across the street . I recommend the Italian and Greek for a fun evening experience. The place is relaxing and not busy like downtown. The beach is beautiful and there is a lifeguard down on the beach . ⛱ This is like a boutique hotel and the staff really were accommodating, just ask they will help you with whatever you need.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

MADHUMOHAN

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
U can reach a beach in a minute. There is a beautiful view from the hotel also.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Rafael

Positief: Netheid
3 nachten verbleven in maart 2024

4/10 – Matig

rob

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property needs an input of cash to bring it up to decent standards. Hot water and water pressure was bad, no coffee machines in room. Springs in bed mattress were coming through material creating awful sleeping. All lounge chairs, pool and beach, need replacing, probably 20 plus years old, very uncomfortable. Staff wanted Identification for replacing beach towels each time, really??
9 nachten verbleven in maart 2024

8/10 – Goed

Yaisyry

Reisde met partner
Positief: Netheid
A LITTLE BIT OLD AND NOT UPDATED IN TECHNOLOGY BUT THAT IS WHAT MAKE IT UNIQUE,OVERALL LOVE THE EASY WAY.TO TJE BEACH AND THE OCEAN VIEWS.
2 nachten verbleven in maart 2024

8/10 – Goed

Marilles

Positief: Netheid
4 nachten verbleven in maart 2024

6/10 – Redelijk

Sarah

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This beachfront hotel is well located and has a different vibe than surrounding all-inclusive resorts (which is a good thing as far as we're concerned). The pool and view are really nice, the restaurant food is good and the staff is super friendly. This hotel must have been incredible in the 70s and the property has tremendous potential, but it desperately needs renovation. The room we had was spacious but depressing with awful furniture and very little natural light (rather neon lights) - it absolutely did not look like the pictures we saw on Expedia. The pool furniture also needs to be updated. We enjoyed our one-night stay but we wouldn't go back.
1 nacht verbleven in maart 2024

8/10 – Goed

Charles

Reisde met partner
Positief: Netheid
We stayed six nights. The people at this hotel are absolutely wonderful, and wanted to mention Rual specifically. As per the other reviews this an old hotel that needs lots of improvments but can be an amazing place. They are working on improving. We enjoyed the small size of the hotel. Its very quiet, private beach and all of the art inside the hotel is really neat. When we arrived our ac didnt work and they were on top of it right away to get it fixed and switched us into a nicer room. Its close to alot of central shopping and dining. Bed are kinda hard, towels need replaced but the point of staying here is not for luxury. Dont go here if you are looking for a luxury experience. I highy reccomend if you wanted a small quiet hotel and dont care about it needing improments. Overall its a great place to stay and I would return.
6 nachten verbleven in maart 2024

8/10 – Goed

Alejandro

Reisde met een groep
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Property need more maintenance but is beautiful. Could be nice if from pool you can see the ocean. And to have a bar on the beach and music. And a kitchen on the pool area to have more fast the food
2 nachten verbleven in maart 2024

6/10 – Redelijk

Carla

Reisde met partner
Negatief: Voorzieningen
Property location is 10/10 on the hotel zone except be prepared to walk up a steep grade each time coming and going. If you have stroller or limited mobility. The mall beside has a grocery store and the isla shopping centre is not far. Compared to the cost of the big hotels on the beach it is good for a short stay. The room is rustic.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Erin

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The property itself was beautiful and right on the beach which was nice. The rooms were very spacious and clean. The hotel itself was a ghost town though and trying to get a drink was near impossible you had to search for staff and then once you found someone and told them your order it took them a long time to come back so we started getting 4 at once. A nice place if you want very quiet and relaxing but me and my boyfriend are in our early 30s and would have preferred a bit of an atmosphere. We only stayed 1 night before our flight home, wouldn’t stay longer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Ana

Positief: Netheid
Excelente la estadĂ­a, super recomendado
2 nachten verbleven in maart 2024

10/10 – Uitstekend

JOHN

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Absolutely love the property, the building, the pool, the private beach, everything about it, we loved loved!
7 nachten verbleven in februari 2024

4/10 – Matig

Joseph Charles

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The staff was wonderful. Very friendly and warm and welcoming, almost like bring with family. I also really liked the style and architecture of the building--it showed an old world charm with all the marble and statues, however, the building was not properly maintained. From wobbly bannisters, a broken elevator, power outages, a tub without a faucet but with hard water stains and rust, and A/C that stop working, sliding glass doors (on the ground floor) that were also broken, loose cobblestones on the drive/entryway, that this hotel did not make for a comfortable stay.
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Belen

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
It was a small hotel where they were very personal with our needs. I would highly recommend them.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

yusuf

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place loved the pool wish it was open earlier
4 nachten verbleven in februari 2024

8/10 – Goed

Andrea

Positief: Netheid, comfort kamer
Secret Gem
Casa Turquesa is a boutique hotel with a spectacular oceanfront view. If you’re looking for some quiet, relax vibe away from loud noise and crowded hotel scenes then this THE PLACE to be at. They have a quaint restaurant that serves simple breakfast, lunch and dinner. The hotel is decorated with the owner’s private Art collection from his own Art Gallery within the Hotel itself. Fascinating! All the rooms are big with an ocean view. Negative: The bathroom shower and floor is outdated. Wear rubber slippers.
La Turquesa’s private beach beach. Steps going down to the beach
Interior lobby. They have an elevator, too.
Pool and quaint restaurant.
By the entrance of Casa Turquesa (Villa)
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Jaime

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024

8/10 – Goed

ALENS

Reisde met partner
Positief: Netheid
Pros: Great location on the strip, friendly service, big rooms with tv in english language, great A/C, big mini-fridge, clean beach and pool area. Cons: property is outdated, old, thin towels, no bottled water given, old lounge chairs at beach, jacuzzi in rooms are not usable. Hotel is recommended if you can get a great price and not mind the cons. Manuel, Eduardo, Ramon, and our cleaning lady provided excellent
7 nachten verbleven in februari 2024

6/10 – Redelijk

marie-josee

Positief: Netheid, comfort kamer
If you’re looking for simple..
I arrived at around 1:45pm or so, there’s no checking in early.. for those who are wondering. They will ONLY allow you to check in as of 3pm. It was ok for me since I didn’t have much time to wait. My room was very big, so if you’re looking for space this is a good hotel. However, the hotel is very old. Just like other reviews I read, so I actually expected that. What bothered me was the towels, again.. very rough and old looking! Bring your own if you plan on staying here. And this goes for beach towels too. They were actually softer than the dark brown bath towels. Good thing is they had a small fridge. No microwave. That’s fine. Wifi was not dependable at all. And apparently nothing could be done when you lost connection after 5pm. So I was told. Pretty disappointing when you’re in the middle of a movie, but hey.. nothing you can do! The pool was fine, quiet most of the time. As for the beach, always found a chair.. not that many people. So that was good! But the chairs! OMG.. soooo uncomfortable. Very old chairs. Some were actually broken. To the right of me they had beautiful chairs and people taking drink orders.. I was a bit envious when my back would start to hurt.. I can’t lie! So all in all, I don’t think I’d come back here. Cause I was fine, since I was alone, but I’d rather stay somewhere a bit more comfortable next time.
View from the pool
View of the beach from the pool
4 nachten verbleven in februari 2024

10/10 – Uitstekend

georgina

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent for the price, the rooms are huge and have a great view.
1 nacht verbleven in februari 2024

8/10 – Goed

Olga

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked that boutique-style hotel with its pieces of art, baby grand pianos, vintage staircase and airy lobby with the women’s statues, arching, stretching and bathing in the sun, and Frida’s huge portrait haughtily looking at all guests that come and go. That mixture of styles is liberating. The location is perfect – on the front line, a small private beach with sunbeds and umbrellas, and the ocean - all possible hues of blue, it breathes day and night, and its waves are caressing one day and the other get harsh and slap you, knock you off your feet and drag you far from the shore to the Mer-people lurking in the ocean’s depth. It’s mesmerizing and lets you feel that you are on vacation. What I did not like is that when I booked the hotel on Expedia, it clearly stated that breakfast was included, but when I arrived, it turned out it was not. I decided to have breakfast in the hotel anyway as the rotunda where they serve it is perfectly located and gives you the ocean view, and you can see the seagulls and, if lucky, a giant lizard too, and it saves the hustle on where to go and eat. However, the service is not good. They have a few customers, are not in a hurry, do not clean tables properly, and in the morning you can see the food crumbs left from the previous day and it takes a long time to place the order and then more than 20 minutes to get your food. Still, the location of the hotel and how it’s designed are good and outweigh the other shortcomings.
10 nachten verbleven in januari 2024

10/10 – Uitstekend

liliana, chula vista

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Staff was very nice and helpful. Able to see the ocean from our window/patio and Soriana is just a few steps away.
8 nachten verbleven in januari 2024

10/10 – Uitstekend

Mario

Positief: Netheid, comfort kamer
Great hospitality! Great service!
Hotel on the beach, it does need a bit remodeling. It’s an older hotel a one point in time very nice. The staff was amazing Jose Manuel front desk went above and beyond!! Recommend their shrimp ceviche and ojo rojo(Michelada) also if you stay here buses run 24/7 easy to get around. After you get pass the vintage hotel and its needs for upgrading I would definitely book again here at casa turquesa also you must try torta brava walking distance from hotel. Thank you guys for making our first time to Cancun a memorable one. We will see you again real soon!
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Rosa

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Resort amazing for its location and small size. Enjoyed the privacy and quietness. Relaxation resort.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Taralyn

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Vladimir

3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Mitzi

Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel is okay. Advertised restaurant is terrible! Can’t get anything to eat or drink before 9am
no coffee
nothing! Room service never answers phone!! No English speaking at all! No English speaking channels on television! I would NOT recommend this property to anyone!!
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Alejandro

Positief: Netheid, comfort kamer
Beautiful Place but not for everybody.
I want to thank all the Casa Turquesa staff for our amazing stay. After being in Playa del Carmen and Tulum, we spent only one night at Casa Turquesa to enjoy our last day at the Zona Hotelera. Once we arrived, they offered us one of their suites, knowing upfront that they were still improving this room, so there were some things and faucets that were not working well, and in our case, that was ok because we were not looking for "the perfect spot" and as long as the place is decent and good to have a nice sleep. We planned to spend the afternoon on the beach and go out at night, and we were not looking for the "boutique fancy hotel" common in the area. That's why I mentioned that this hotel is only for some, and if you are expecting a spotless modern place with no imperfections, go somewhere else and spend more. This place, with its many sculptures and pictures, reminds us of movies from the '80s. The sunrise was amazing, and we could enjoy it from our bed. The suite was huge with 3 rooms, including a living room, kitchen with a dining table, and the main room with a big balcony that included a hot tub to enjoy the afternoon or evening. The bathroom was huge, with all the amenities possible. The water pressure was normal, but again, we were not expecting perfection, and as a result, we got a luxury room that might need to be updated. However, in the imperfections, you will find this place lovely. We will come back again.
1 nacht verbleven in februari 2024

4/10 – Matig

Bart

Reisde met partner
Negatief: Voorzieningen
The staff was good Other than that dont go The bar was never open Only one restaurant
8 nachten verbleven in januari 2024

4/10 – Matig

Mike

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Pros: Views, staff are good honest people, paintings in many of the spaces. Cons: HUGE cost for key replacements which will get lost in cabs or if you accidentally swim with them or in the sand. We as customers want key cards or keyless safes. Tubs don’t hold water and echo the leak noise. Hot water works less than half the day (at least on the upper floors). Stucco cracking and caulking all dried and poorly done. Decks are weathered with broken boards. None of the tubs work outside and are eye sores. The mattresses are old spring mattresses on stucco platforms. Did I mention the fact that they make money off you losing keys? My stay was nearly 20 percent more because of a safe and door key replacement . I will never return.

6/10 – Redelijk

Daniel

Positief: Netheid
Charming hotel that needs some fixing
Beautiful hotel with lots of art but many things need fixing: one sink that did not open to let water out, a toilet handle that fell (was fixed) air on that stopped working (they changed our room). The staff is not helpful and some (not all) of the staff at the restaurant is just useless. After 45 minutes we were still not served our breakfast for 2 and left just like another lady before us.
3 nachten verbleven in februari 2024

4/10 – Matig

Rosa

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property is kinda old and need general maintenance. Bathrooms need ventilation. However, location is very convenient
9 nachten verbleven in januari 2024

10/10 – Uitstekend

Aaron

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

8/10 – Goed

Aric

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Seems the negative reviews focus on the hotel being older and some things not in pristine condition. It's true, some stuff looks a little neglected, but it was right on the beach, quiet, and the staff were all friendly and helpful! Not the glitz and commotion of the nearby all-inclusives but if you just want a simple beach weekend, it's perfect. My personal favorite, no thumping music, just quiet and peaceful.
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Yulia

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The worst experience I ever had in my life. First of all there are no clean towels in the hotel. First 24 hours we had to stay without any towels:( Secondly very rude reception. They are not willing to improve their service at all.All our requests were simply refused and instead we got information about extra charges if we will loose a door key( for some reason it’s only 1 for a family), or extra charge if we will not return a beach towels. Everything is super old. Beach area is not organized at all. Beach chairs are completely destroyed. At their restaurant we have been told that there is only 2 small cups of creamer per person and only for a coffee, not for a tea. In the morning of check out we were asked to check out as fast as possible otherwise they will charge extra day of stay ( it was 7.45 in the morning when our check out time is 12 pm). No words. We love Cancun and people here, but definitely not Casa Turquesa!!! Extremely bad experience
3 nachten verbleven in januari 2024