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Beoordelingen van Dock House Boutique Hotel & Spa by NEWMARK

5 out of 5
Dock House Boutique Hotel & Spa by NEWMARK
Portswood Close, Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 73 van 84 beoordelingen" "
Gastenscore: 8 - Goed. 10 van 84 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 84 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 84 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 84 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,0/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff where delightful . Professional helpful and very kind . Nothing was too much trouble especially Ashley was particularly good and deserves a special mention. Thank you
2 nachten verbleven in juli 2023
Reactie van Jason La Fleur op 5 aug 2023
Good Afternoon Jane,Thank-you so very much for your kind words and review - it greatly appreciated Many Thanks and Safe Travels,Jason

10/10 – Uitstekend

Caroline

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel with super friendly and helpful staff
4 nachten verbleven in maart 2023

10/10 – Uitstekend

Sahar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommend for a stay at the Waterfront
Everything was great. If you’re looking for a waterfront stay, definitely recommend the place. The pool is shared with the nearby hotels so gets quite busy during the afternoons. Special thanks to Donovan and the rest of the staff who made our stay wonderful!
1 nacht verbleven in december 2022

8/10 – Goed

COLIN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good apart from Television in room not working despite numerous reports to hotel.. very helpful when our flight back to uk was delayed, allowing us to keep room on.
4 nachten verbleven in maart 2022
Reactie van Yvette op 19 apr 2022
Dear Valued Guest, Thank you for your feedback. Please accept my sincere apology for the inconvenience of your television that did not work. We have rectified the problem and happy to hear you did enjoy the rest of your experience. I look forward welcoming you back. Sincerely Yvette Mulwitsky General Manager

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Travis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Service
Very amazing and friendly staff. They went out of their way to assist with all issues, including challenges with a theft of one of our mobile phones, which they volunteered to assist! Every request was promptly managed from in-room dining to opening wine. Accommodation was also provide for late checkout. The room was also comfortable and clean.
1 nacht verbleven in januari 2022

8/10 – Goed

Susan

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2022

10/10 – Uitstekend

Ryan

1 nacht verbleven in november 2021

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
They hotel is absolutely amazing. Comfortable rooms. Food is great and a great view from the garden.
1 nacht verbleven in april 2021
Reactie van Tyler Windell - Dock House Resident Manager op 28 apr 2021
Dear Craig Thank you very much for taking the time to write this lovely little review. I am delighted to hear that you had an amazing stay with us. I will pass this along to my team. We look forward to welcoming you back in the near future. Warm regards, Tyler Windell Dock House Resident Manager

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant boutique in cape town
Lovely small hotel with excellent staff and beautiful rooms
2 nachten verbleven in oktober 2019
Reactie van Tyler op 27 okt 2019
Dear Christopher I am delighted to see the high rating we received from you. I am truly happy that you had an enjoyable stay at The Dock House and look forward to welcoming you back on any future travels to Cape Town. Regards Tyler Windell Dock House Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2019
Reactie van Tyler op 27 okt 2019
Dear Guest I am truly happy to receive your review. I am delighted that you had a most enjoyable stay at The Dock House Hotel and I look forward to welcoming you back on any future travels to Cape Town Best regards Tyler Windell Dock House Manager

10/10 – Uitstekend

Nicolaas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
3 nachten verbleven in maart 2019

10/10 – Uitstekend

Roger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique property in the perfect location. Beautiful amenities and lovely staff
6 nachten verbleven in januari 2019

10/10 – Uitstekend

Geverifieerde reiziger

6 nachten verbleven in januari 2019

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just WOW.
Incredible views of the V&A Waterfront from this meticulously maintained historic building. Welcome and service during our stay bordered on embarrassingly posh. Fantastic bed made you not want to get out of it despite the excellent location. Possibly the best place we have stayed at in every category.
2 nachten verbleven in januari 2019

10/10 – Uitstekend

Dr Asma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
إبداع
الفندق خيار جميل وهادئ ويمتاز بديكور مبدع
5 nachten verbleven in december 2018

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
WOW from start to finish.
From arrival to departure was perfect. Nothing was too much trouble for Jeanette, Cynthia and the whole team. They made us feel very welcome and the service was natural and not forced in any way. The location couldn’t be any better as it’s a very short stroll away from the many restaurants and shops on the V&A waterfront. I would highly recommend the Dock House.
3 nachten verbleven in november 2018

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2018

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Honeymoon Stay
Fantastic stay at this perfectly located hotel. All the staff were very friendly and could not have been more helpful if they tried. The breakfast options were brilliant. You have a choice of 3 different hotels to eat in so you can vary your options should you fancy a change. The hotel was very clean and the rooms were very comfortable. The location on the waterfront was perfect. Would definelty stay here again.
4 nachten verbleven in oktober 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
troca de hotel
na verdade estou avaliando o queen victoria hotel, hotel vizinho e da mesma rede do dock house . quando cheguei eles me comunicaram que o quarto reservado por mim estava com problemas e que eu deveria me hospedar neste outro. fiquei chateada , pois ja tinha me hospedado no dock house e, e um hotel especial, diferenciado. inclusive ponderei que devia ter sido avisada com antecedencia, pois poderia querer ir para outro hotel.
6 nachten verbleven in september 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unique ist surely the position and the fact that it is a very small hotel which means cosy. What I did not like is the fact that they put the 50ZAR donation per day already on the final bill without telling in advance, although I understand that it was my decisione if I liked to pay it or not. I also thought that there was almost to much staff around the breakfast table at times.
4 nachten verbleven in september 2018

10/10 – Uitstekend

Amanda, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel and staff.
Really lovely hotel. Only hotel we're returned to twice as we really enjoy it. Boutique, centrally located right in the heart of the waterfront. This can make it slight noisy but usally music stops at midnight. Saying this, we love sitting on the balcony absorbing the atmosphere. Staff couldn't do more for you. Decor we love.
3 nachten verbleven in juli 2018

10/10 – Uitstekend

marius

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2018

10/10 – Uitstekend

Johan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic!
Fantastic place!
1 nacht verbleven in maart 2018

10/10 – Uitstekend

Rafael, Salvador, BA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel impecável
Hotel muito bem localizado, luxuoso e equipe extremamente atenciosa! Simplesmente sensacional!
3 nachten verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top in Kapstadt
Wunderbarer Aufenthalt in einem außergewöhnlich elegantem Boutique Hotel. Super zentral zur V&A Waterfront, exzellenter Service & umwerfendes Frühstück.
2 nachten verbleven in november 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location, Friendly staff.
Just what I needed. Close to all the important tourist locations in thecity, very friendly staff.
4 nachten verbleven in augustus 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service! Great location. Very unique hotel.
4 nachten verbleven in mei 2017

8/10 – Goed

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
Dock house was disappointing given the reviews. Itemized concerns: a) initial room we were shown was basically on the main lawn where people were doing yoga and could see into the room. b) The view is not high enough to be great (even from top floor), given other options for views in Cape Town c) The plumbing in our room was gross (shower drain spit up, toilet leaked), d) we found a massive cockroach in the room, e) it's really hard to find (we spent 30 minutes looking for it and was very stressful, not accurate on Google). This also made it tough to get ubers. f) The Waterfront is super-toursity and there are way better places to stay in Cape Town.

10/10 – Uitstekend

Shuji

Positief: Netheid, personeel en service en comfort kamer
上品なホテル
空港からタクシーで2500円ほどの距離。港の小高い丘にあり観覧車も見え、芝生の庭とプール。 食事も非常に美味しい。調度品や家具はシックでゴージャス。残念だったのは風呂の湯が途中から出なくなり、同宿の友人が風邪をひいたこと。 料金ももう少し安いと良いと思うが、オススメ度の高いホテルである。

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay. Very personalized service. Staff is exceptional and goes above and beyond. Beautiful rooms in a historic home.

10/10 – Uitstekend

anthony, Highland park

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Perfect

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Special place to stay in Cape Town
We absolutely loved everything about Dock House. Fantastic location. We were lucky to stay in the suite and everything was perfect! The history of the building makes your stay even more special. Just one thing to know.......if you book on Hotels.com/Expedia please make sure you contact the hotel directly and confirm your booking with them. Get confirmation from the hotel. We booked 3 rooms months in advance for a trip of a lifetime for ourselves and 2 other couples. Upon arrival we were told only one room came through on the reservation, even though I had confirmation through hotels.com on all 3 rooms. Our friends were given rooms at their sister hotel near by The Queen Victoria. Everything turned out fine but was very disappointing on arrival. So just be aware! And by no means am I knocking Dock House, it's wonderful and the staff could not have been better but something happened to our reservation. I've used Hotels.com for years and this was a first.

10/10 – Uitstekend

Roo, london

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, right next to waterfront,
Great service, friendly staff even with our toddler in tow, perfect location & amazing breakfast

10/10 – Uitstekend

Andrew, Sydney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing start to our honeymoon
We stayed with the Dock House for the start of our honeymoon. I travel a lot, and this is definitely one of the nicest places I've ever stayed in - it's beautifully decorated in a sort of modern/Victorian fusion style, and is extremely luxurious. The staff are quite attentive - there are only six rooms, but there's an army of people who will work to make sure your stay is amazing. They all knew our names and remembered our preferences at breakfast after the first morning. When we arrived we had a really nice surprise with a romantic turn down, complimentary sparkling wine, and rose petals throughout the room. Every day the staff gave us a different romantic turn down. The hotel is extremely well located. It's literally in the middle of everything you would want to do as a tourist in Cape Town. It is in a gated area with security everywhere - it is extremely safe. The start of the hop-on/hop-off is across the road from the hotel. In addition we were able to do day trips from the hotel to the Stellenbosch, Boulders Beach, and the Cape of Good Hope.

10/10 – Uitstekend

Yvonne, Rossendale

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
character and charm right on the waterfront
If you are looking for a hotel with character,charm and comfort next to the waterfront,this is it. The service is fantastic,the gardens and pool like an oasis of tranquillity. Our room was simply fabulous with huge separate bathroom, a balcony overlooking the waterfront. Breakfast was freshly prepared, not a bain marie in sight. The staff are so helpful and friendly. We had a change of plan at very short notice due to the Blue Train cancelling on the day,and the hotel was just wonderful. We would definitely stay here again.

10/10 – Uitstekend

Cameron, Orlando, FL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Boutique Hotel with Best Manger Ever!
We spent a wonderful 6 nights here to start our tour of S Africa. Craig was the best service manager/concierge/all around service provider we have ever experienced. Our every need was anticipated and graciously provided for - staff was superb in every way. Had fantastic couples massage and therapy time at the Spa and the best meal we had in S Africa at Dash (in sister hotel Queen Victoria) - recommend Dock House as one of the best boutique hotels around! You won't be disappointed!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended
Perfect Location for a stay in Cape Town. We enjoyed every minute there.

10/10 – Uitstekend

William Stephen, UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Could not fault it!!
Could not fault it!!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful, personal and conveniently located.
A lovely hotel, with a personal feel. Feels like a home away from home. Comfortable and luxurious without being extravagant. LARGE rooms with beautiful views over the waterfront. Delicious food! A delectable menu with some inspired local tastes.

10/10 – Uitstekend

Acacia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A lil piece of Heaven
After a 24 hour flight, I could not have been happier to rest my head in this beautiful hotel. The hospitality from the entire team when I arrived onsite could not have been better. I would stay here again when I come back to Cape Town.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Wonderful stay with excellent staff - thanks to Craig, George, Nicholas and Raymond! You were amazing. The wardrobe doors in room 3 are loose.

10/10 – Uitstekend

Sharon, Durban, South Africa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Intimate, luxury boutique hotel with lots of character
We really enjoyed this little boutique hotel. The breakfasts were delicious and the pool area was good too. Staff efficient and friendly. Our room was very comfortable but I think the verandah area should be cleaned every day. Loved the huge bathroom. The position of the hotel is very convenient. We will stay here again

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved this hotel
Excellent breakfast, great hotel, excellent staff. Safe location. Aircon slightly noisy / angle of attack slightly obtrusive. Overall great place to stay would definitely stay again.

8/10 – Goed

tim, london

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice but not the best
We chose to stay at the Dock House for the one night we were in Cape Town as it was my birthday and we thought we'd treat ourselves. The house is very comfortable but the rooms are actually suites with a separate sitting room. If you were like us and have travelled in on the overnight flight for the very reason you can drop your bags off and explore Cape Town itches room rate could be considered excessive. Lovely ambience, ideal location and staff incredibly friendly but not the blow away experience I was expecting.

10/10 – Uitstekend

Alicia, Fort Laudierdalle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel had change mycstandard of excellence
Ones you get settle, you feel like you have arrived at your rich uncle's house that has give you Justine (the manager) and Peter our guardian Angel, to make you feel at heaven because everything is been taken care off. Everything is perfect !!! It is a treat that everybody should have, at least once in a life time.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
sehr zentrale und doch ruhige Lage direkt am Hafen
Sehr freundlicher und aufmerksamer Service. Individuelle Wünsche werden sofort erfüllt. Es gibt nichts zu bemängeln, im Gegenteil, alles super!

10/10 – Uitstekend

Natalina, Durban

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Weekend Getaway
If you are looking for great 5 star accommodation and service and are willing to pay for it, look no further than the Dockhouse Boutique Hotel. The Service and Hotel are truly 5 star. Great location and view, divine cheffy food and exceptional service.

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer