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Beoordelingen van Le Franschhoek Hotel and Spa by Dream Resorts

4 out of 5
Le Franschhoek Hotel and Spa by Dream Resorts
Minor Road 16, Franschhoek, Western Cape

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 67 van 144 beoordelingen" "
Gastenscore: 8 - Goed. 48 van 144 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 144 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 144 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 144 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

berend

Positief: Netheid, personeel en service
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Heidi Emma

1 nacht verbleven in december 2023

8/10 – Goed

Karel, Hilversum

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtig hotel. Kamers zijn netjes, wel iets gedateerd maar keurig. Wel erg gehorig.
2 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel net buiten Franschhoek
Mooi hotel, jammer dat het zwembad wat klein is en toevallig net bevolkt met veel Engelsen met tatoos en erg luidruchtig.
Reactie van Reservations op 25 mrt 2017
Thank you for your feedback. We will work hard to improve any negative feedback.

6/10 – Redelijk

Herman, Amersfoort

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Mooi hotel, niet voor zakelijk
Mooi hotel, voor als je veel tijd hebt.. Vor een zakelijke reiziger gaat alles iets te langzaam. Buiten Franschhoek en daarmee wat geisoleerd Geen minibar Best duur voor een gemiddelde service.

6/10 – Redelijk

Jill

Positief: Netheid, personeel en service en comfort kamer
Communication issues
Having emailed the hotel prior to our arrival specifically asking for a one bedroom villa but not a ground floor one and definitely not Nos 72 or 73. We arrived and we’re booked into 73 ground floor villa. Told could not change as fully booked despite 4 being available on their website. The villa we eventually stayed in was ok but a little tired.
3 nachten verbleven in februari 2024

8/10 – Goed

Gina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quaint stay in the wine country…
Beautiful property. Gardens were the best feature. Needs some updating. Loved the staff. Good food. Tennis court and jacuzzi needed updating. No yoga or pilates classes. Load shedding is real, interruption of power. Bring electrical adapters
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Natalie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant hotel!

6/10 – Redelijk

Linton

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Sadly, a hotel that’s past its best.
We stayed here last year and thought we’d give it another try this year (we felt it was very average last time) and sadly this time we were disappointed all round. The reception we received on arrival was indifferent as was our check-out, not even a, “How was your stay”, or “Where are you off to next”. Our room was tatty (extractor fan missing in bathroom, carpet loose at edges and decor generally chipped). Other guests who were there and had been going for years also had the same comments. We won’t be returning as there’s plenty of quality accommodation in Franschhoek where they welcome and treat guest as individuals rather than just another room filled with a fee.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Louise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel in Franschoek, really good value,
Excellent hotel in Franschoek, really good value, super breakfast & lovely rooms.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Forgotten item- stolen
I would have given this hotel 5 stars. We loved it and the staff were wonderful. My mistake was leaving an expensive item behind in the room. I have contacted the hotel and while assured they would respond they haven’t. Sadly this has tarnished the experiences.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Personeel en service
1 nacht verbleven in december 2023

6/10 – Redelijk

Melanie

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Christophe

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The management of this hotel is absolutely inadequate for an hotel of this standing
1 nacht verbleven in december 2023

10/10 – Uitstekend

Geir

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

4/10 – Matig

Burkhardt

Negatief: Personeel en service
Nie wieder
Wenn mein ein Doppelzimmer bucht, zahlt man ein Doppelzimmer. Das war bislang immer so. In diesem Hotel war man überrascht, das ein Doppelzimmer von 2 Personen, Ehemann und Ehefrau genutzt wurde und man verlangte einen erheblichen Aufpreis. Ein kulantes Abweichen über eine friends and family rate wurde abgelehnt. Dafür quietschte das Bett und nur noch die Pfosten eines ehemaligen Himmelbetts standen. In die Jahre gekommen, schade...
1 nacht verbleven in november 2023
Reactie van Jami Comalie op 28 nov 2023
Dear Mr. Nie Wieder, Thank you for taking the time to complete the survey about your stay at Le Franschhoek Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.Kindly note the booking made was booked for one adult only, therefor we charged an additional person's fee. We hope to see you at Le Franschhoek Hotel & Spa again soon!Kind regards,Le Franschhoek Hotel & Spa

2/10 – Ontzettend slecht

Maryann

2 nachten verbleven in september 2023

8/10 – Goed

pam, Swindon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location with Villa accommodation. Short distance to centre and to meet Tram for wine exploration. Reception organized a driver to take us to vineyards of our choice as we only had an afternoon to explore them. Went above and beyond. Thank you.
1 nacht verbleven in september 2023

8/10 – Goed

Thiru

1 nacht verbleven in september 2023

10/10 – Uitstekend

JM

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Johnathon

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Sarel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing! Every single thing.
4 nachten verbleven in april 2023

10/10 – Uitstekend

Marius

1 nacht verbleven in april 2023

6/10 – Redelijk

Marc

1 nacht verbleven in februari 2023

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Above expectations. Most enjoyable and relaxed
An excellent Hotel that exceeded our expectations. Very quiet and peaceful with very pleasant and cheerful staff. Website was not helpful as to find the restaurant menus it was easier to go to them. Swimming pool seemed a bit small for such a large hotel. For some guests it may be a bit far from the village centre. Already looking forward to returning next year.
5 nachten verbleven in februari 2023

8/10 – Goed

Hans-Heinrich

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schönes landestypisches Hotel, toller Ausblick, gute Lage - für Gäste mit Auto!
2 nachten verbleven in februari 2023

8/10 – Goed

Maggie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
beautiful setting
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Victor

10/10 – Uitstekend

Harald, Delray Beach

8/10 – Goed

jeremy

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Basically very good. A gorgeous location. But smelly drains
3 nachten verbleven in november 2022

8/10 – Goed

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022
Reactie van Le Franschhoek Hotel & Spa op 20 sep 2022
Dear KevinThank you for taking the time to complete the survey about your stay at Le Franschhoek Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Le Franschhoek Hotel & Spa again soon!Kind regards,Le Franschhoek Hotel & Spa

10/10 – Uitstekend

Claes

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Le Franschhoek Hotel & Spa op 20 sep 2022
Dear ClaesThank you for taking the time to complete the survey about your stay at Le Franschhoek Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Le Franschhoek Hotel & Spa again soon!Kind regards,Le Franschhoek Hotel & Spa

10/10 – Uitstekend

Bazil

2 nachten verbleven in april 2022

10/10 – Uitstekend

Sneha, bloomfield

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and amazing service
4 nachten verbleven in februari 2022

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top notch hotel
One of the nicest hotels we have stayed at
3 nachten verbleven in maart 2022

10/10 – Uitstekend

Sielan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel
Excellent! The accommodations was excellent, beautiful view of the mountains. The staff, starting from the reception to housekeeping went above to ensure COVID safety and ensure we had everything we needed in our room. I would definitely recommend this place if you are looking for a quiet and save place to visit during the pandemic.
2 nachten verbleven in juni 2021
Reactie van Linda-Marie op 22 jun 2021
Thank you very much for the feedback, we are always most gratifying when guests take the time to give us feedback on their stay. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back in the not too distant future. Kind regards The Le Franschhoek Team

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Lovely views. Well maintained facilities. Service however during our stay was rather poor - especially in the bar/barista area. Staff morale was low and this could be felt in their demeanour and service levels
3 nachten verbleven in december 2020

6/10 – Redelijk

Johanna

1 nacht verbleven in november 2020

10/10 – Uitstekend

Sanjith

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
France in SA, Le Franschhoek is the place to be!
The hotel is situated at the foot of the mountain and from a location point of view gives you the best views one can find in the area. The staff are about the friendliest you can get and the General Manager is hands on with his teams he manages as this property is large and has many areas to take care of and ensure guests are satisfied with their overall experience like the pool area, the gardens which is well maintained and has themes flowing from one to the other. To keep it in this shape one requires an eye for attention to detail and on the ball remedy. The dining and bar area is well staffed and trained with pleasant people to take care of your needs. I will definitely recommend and be back to experience this place with my family. A stone throw from the main town as well but more importantly away from the hustle and bustle.
2 nachten verbleven in november 2020

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Clarence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff somewhat 'dozy. Lovely hotel and site. We found it strange that the lovely pool had no toilet facilities or changing room!
1 nacht verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel in lovely setting but needs updating . Bathrooms in need of refurbishment and air con not working properly. Pool needs heating .
2 nachten verbleven in februari 2020
Reactie van General Manager op 9 mrt 2020
Thank you very much for the feedback, We are currently in the planning stages of a refurbishment to address the aging facilities. We trust that we will be able to welcome you back in the not too distant future. Kind Regards Chris C Snyman

10/10 – Uitstekend

Renata C P S

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2020
Reactie van Chris C Snyman op 9 mrt 2020
Thank you very much for the feedback, It is always most gratifying when guests have enjoyed their experience and we trust that we will be able to welcome you back in the not too distant future.

8/10 – Goed

Geverifieerde reiziger

Fantastic location at the head of the Franschhoek valley. The villas are in need of some urgent maintenance. They are starting to feel very tired.
4 nachten verbleven in november 2019
Reactie van Chris Snyman General Manager op 4 dec 2019
Thank you very much for your feedback. It is always most gratifying when guests have enjoyed their experience with us. We have noted your feedback and you will be pleased to know that we are currently refurbishing the outdated units to ensure an improved product in the near future. We look forward to welcoming you back. Kind regards, Chris Snyman General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
Beautiful hotel. We booked a villa and loved it. Staff were very helpful
3 nachten verbleven in oktober 2019
Reactie van Chris C op 29 okt 2019
Thank you very much for the feedback and review. We trust we will be able to welcome you back in the not too distant future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property with a chargeable service into town (approx 10 mins) if you choose not to drive. This spa was amazing and our massages were great to finish our hectic trip across eastern and western cape. The spa and hotel is sheer class it’s gardens and views are stunning . Every room seems to have a beautiful view of some sort, we had fab gardens out of the right window and a view of the side gardens fountain and main lodge from the front. When you turned out towards the car all we saw were gardens fields and mountains it was great. Staff were very good but we were a little disappointed at breakfast. Lots of staff around and we were greeted very nicely but no one came to see if we needed more tea or coffee, we had to order eggs but they came overdone and then there was no bacon at the station , when my husband asked he was told it was still being cooked hence eggs were cold. I think topping up of the hot food could be better and staff standing talking when guests are left without drinks was possibly the worse attention to detail at breakfast we had received throughout our two weeks. Saying that the place it’s self was amazing and other areas exceeded our expectations hence without hesitation we would return. If you go please book int the Foliage restaurant in town it’s amazing food service and a great experience as you watch your food being cooked by great chefs. Vegan and vegetarian options are unique too . It’s possibly the best food I have ever tasted.
1 nacht verbleven in september 2019
Reactie van General Manager op 25 sep 2019
Thank you very much for the feedback, We will be sure to implement corrective measures in our breakfast service and offering. We look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Franschhoek retreat
Lovely hotel with beautiful gardens and amazing views of the mountains, from the welcome bubbles to the excellent breakfast, we had a fabulous stay. Service all round was really exceptional!
1 nacht verbleven in augustus 2019
Reactie van General Manager op 26 aug 2019
Dear Andrea, We are most pleased that you enjoyed your experience and look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman