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Beoordelingen van Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD

2.5 out of 5
Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD
8850 Hampton Mall Drive North, Capitol Heights, MD

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 324 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 269 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 112 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 162 van 1004 beoordelingen" "

7,0/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Wayne

Zakenreiziger, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
There was nobody at desk outside smoking, came down for breakfast at 915 in the morning no breakfast,no coffee coffee pot was empty.Called the manager and he told the guy where is the food and to get more out the guy preparing the food said there was no more, then I called the manager over to the waffle maker and showed him there was waffle batter all over the place.The bathroom had mold all over the tub also there was no stoppers in the tub they were on the ledge of the tub.I have stayed in country inn and suites before and this one was the worst.Also watched people work on there car in the parking lot for 2 days somebody should go check this place out.
2 nachten verbleven in mei 2024
Reactie van Sam op 15 mei 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Priscilla

1 nacht verbleven in april 2024
Reactie van Sam op 15 mei 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 – Redelijk

Nooruddin, East Brunswick

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
Average 2 star hotel with no frills. It is not as bad as many reviews indicate but overall only good for a one night stay and not safe if travelling with young kids.
2 nachten verbleven in mei 2024
Reactie van Sam op 10 mei 2024
Thank you for bringing this to our attention. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 – Goed

Chanel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sam op 10 mei 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 – Matig

BLANCHE

Zakenreiziger, Reisde met familie
Ac was cold
2 nachten verbleven in april 2024
Reactie van Sam op 10 mei 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 – Redelijk

James

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
You get what you pay for. It’s cheap but there’s a reason. Good for a cheap night stay.
2 nachten verbleven in april 2024
Reactie van Sam op 10 mei 2024
hank you for bringing this to our attention. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Traimont

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff were good. But my room wasn't very clean at all. Stained carpet, dirty tub, food residue on the phone, dirty fridge, etc. Fortunately I ended up changing room after complaint. The king suite was better but stains on the couch, blown light bulbs and intermittent thermostat.
1 nacht verbleven in april 2024
Reactie van Sam op 26 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Quintessa

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sam op 26 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 – Uitstekend

Gen

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in april 2024
Reactie van Sam op 26 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 – Ontzettend slecht

Philcetta

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked for 4 guests for two nights, we only had 2 towels and two washcloths. I requested more supplies around 0800, as we had to go out. I never received it until we left the hotel around 1200. Secondly, their dinner is too small and the breakfast is a joke. We had to go out for breakfast. The place is not organized and everything is a mess. I know I will never go there again.
2 nachten verbleven in april 2024
Reactie van Sam op 26 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 – Uitstekend

Bria

1 nacht verbleven in maart 2024
Reactie van Sam op 26 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 – Redelijk

Jose, Dorchester

Reisde met familie en kleine kinderen
Positief: Personeel en service
There were people everywhere like hustling. Having kids not really a good environment
2 nachten verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Philcetta

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 – Goed

Carol

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was quiet
1 nacht verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 – Matig

Winter

Negatief: Netheid, staat van de accommodatie en faciliteiten
Internet is not good. Heater need fix.
11 nachten verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 – Goed

Dirk, Fürth

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super
2 nachten verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

8/10 – Goed

Kennar

2 nachten verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Lakisha, Newport News

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The area
1 nacht verbleven in januari 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I recommend the jacuzzi suite. Much needed relaxation
4 nachten verbleven in februari 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay. Always a pleasure
3 nachten verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is always amazing and courteous
4 nachten verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you’re looking for a peaceful and comfortable stay I definitely recommend
3 nachten verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 – Redelijk

Makiko

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 – Matig

Winter

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Internet is no good.
7 nachten verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely recommend for a peaceful stay
3 nachten verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 – Matig

Matt

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 – Redelijk

Deon

1 nacht verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 – Matig

Stanley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 – Goed

Adekunle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
7 nachten verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 – Ontzettend slecht

Shawn

1 nacht verbleven in april 2024
Reactie van Sam op 26 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 – Matig

Bindhyachal

Positief: Netheid
Too far from Washington tourist places
3 nachten verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I consider it a home away from home 🙂
4 nachten verbleven in maart 2024
Reactie van Sam op 1 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Danika

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sam op 1 apr 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 – Ontzettend slecht

Amaiya

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sam op 26 mrt 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 – Redelijk

Quanisha

1 nacht verbleven in maart 2024
Reactie van Sam op 22 apr 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Deirdre, Sneads Ferry

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked 3 nights, had to check out early to go to another hotel due to finding a live bedbug crawling in bed in the morning. Took the photo to the front desk, they refunded our remaining stay and previous night. Had to waste a day of vacation washing all our luggage/belongings at laundromat as well as cleaning out our car. Hotel was very run down, dirty. Breakfast was awful. Only booked this hotel because we book frequently at a County Inn Suites in another state for regular sports tournaments and never had an issue. They are definitely not all the same! Will never use any brand of Choice Hotel again.
3 nachten verbleven in maart 2024
Reactie van Sam op 15 mrt 2024
Hello,We are sorry to know that you had a negative experience, we take these comments very seriously, our hotel has a contract with the top pest control company and we always have all reports negative as our hotel is completely pest free. This specific room has been checked thoroughly and not a single sign of any insects found. We hope to allow us to serve in the future.Sincerely,General Manager

10/10 – Uitstekend

Tsega

Positief: Staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in maart 2024
Reactie van Sam op 14 mrt 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Bria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it!
1 nacht verbleven in maart 2024
Reactie van Sam op 14 mrt 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I truly enjoyed my stay. It was just what I needed.
2 nachten verbleven in maart 2024
Reactie van Sam op 9 mrt 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 – Uitstekend

Yadira, Philadelphia

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy amable sus empleados y atentos
1 nacht verbleven in maart 2024
Reactie van Sam op 9 mrt 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 – Ontzettend slecht

Jesus

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Sam op 4 mrt 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 – Matig

Regina

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wouldn’t stay here again
Reactie van Sam op 4 mrt 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 – Goed

Carine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sam op 4 mrt 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 – Ontzettend slecht

Rakim

1 nacht verbleven in februari 2024
Reactie van Sam op 26 mrt 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 – Redelijk

Inga

2 nachten verbleven in februari 2024
Reactie van Sam op 26 feb 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sam op 19 feb 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Shavon

Reisde met familie
Negatief: Netheid, comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sam op 19 feb 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Tyesha

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dont waste you time or money
Dont waste your time or money. Went to take a shower first the water wouldnt come out and when it did it was cold. I tried to turn it off it wouldn't turn off. Went to the front desk they ended up shutting the entire hotel water off. I ended up checking out. The guy at the front desk Nebril was very helpful in helping me get refunded. I just wouldn't stay there again rooms outdated, beds low and dented in the middle. Just not worth it to me.
1 nacht verbleven in februari 2024
Reactie van Sam op 19 feb 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 – Ontzettend slecht

Ylianny

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very bad in all aspects. The rooms were dirty and unkept. The rooms smelled like smoke (the sheets and the beds specifically). It was muggy which I am assuming there was some molding. The walls were paper thin and you could hear your neighbors conversation verbatim. The beds were so hard you could feel the bed springs inside. Very unpleasant environment. The pictures on Expedia are really false advertising and do not display how the rooms actually look. Conditions were so unbearable that i ended up checking out early and requesting a refund. Please find another hotel to stay in before considering this one.
2 nachten verbleven in februari 2024
Reactie van Sam op 19 feb 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
2 nachten verbleven in februari 2024
Reactie van Sam op 19 feb 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager