Five Bedroom Manor with Splash Pool | Terras
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Beoordelingen van Cayley Mountain Resort

4 out of 5
Cayley Mountain Resort
D184 Central Drakensberg, Cathkin Park, KwaZulu-Natal

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 45 van 82 beoordelingen" "
Gastenscore: 8 - Goed. 19 van 82 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 82 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 82 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 82 beoordelingen" "

9,0/10

Netheid

7,8/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Theo

Matig verblijf
Kamer was mooi en ruim. Er viel echter ook een aantal dingen tegen. Ontbijt was erg karig. Je moest kiezen tussen dingen die normaal allemaal in ontbijt zitten. Hot tube was slecht borrelende “cold tube”. Sleutel moest twee keer worden bijgeladen. Er werd veel gebouwd/verbouwd.
2 nachten verbleven in november 2017
Reactie van Manager op 22 nov 2017
Beste Theo, Bedankt voor je review. We zijn blij dat je over het algemeen van je verblijf in ons resort hebt genoten. Onze excuses voor de technische problemen die u tijdens uw verblijf ondervindt. Met vriendelijke groet, Cayley Mountain Resort

4/10 – Matig

Anouk, Gouda

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Zeer onvriendelijk personeel receptie
Dit is een groot park met verschillende voorzieningen (bijv. minigolf). Echter, het heeft niet zoveel sfeer en is meer geschikt voor gezinnen dan voor ons (stel). De staff bij de receptie was niet vriendelijk en reageerde geïrriteerd en liep zelfs weg zonder ons te helpen. Dit was met afstand het slechtste ontvangst dat we hebben meegemaakt in Zuid-Afrika. Er is alleen wifi bij de receptie. Het winkeltje verkocht alleen het hoognodige, dus voor boodschappen moet je naar winterton (er is geen restaurant op het park). Kookplaat werkt goed en er zijn voldoende kookspullen. Er werd ons gezegd dat er geen braai was behalve in de gemeenschappelijke ruimte, maar we hadden wel een braai bij ons huisje.
Reactie van Manager op 18 feb 2016
Geachte Anouk , Hartelijk dank voor uw beoordeling. Terwijl we zijn blij om te lezen dat u genoten van onze resort en uw appartement , maar zijn ook bezorgd dat u vond ons personeel onvriendelijk. Onze excuses voor dit en we zullen dit discussieren over met hen. Zoals we zijn gelegen in de bergen, onze WiFi-signaal is helaas zwak. Groeten. Cayley Lodge

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the rest and relaxation in a beautiful setting
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Silindile

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Cayley Mountain Resort op 12 feb 2024
Hi Silindile, thank you for your super positive feedback. We're ecstatic that you enjoyed the ultimate mountain getaway with us, taking in the one-of-a-kind views while enjoying first-class service . It was such fun having you visit, and we cannot wait to welcome you back!

10/10 – Uitstekend

Pam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

6/10 – Redelijk

Antonio

Positief: Netheid, personeel en service
A perfect place for families and kids
It’s a perfect place for enjoy with your family and kids, but not for single or couples
1 nacht verbleven in december 2023
Reactie van Cayley Mountain Resort op 13 dec 2023
Hi Antonio, thank you for your feedback. We're thrilled that you found our resort to be the perfect spot for family fun, and assure you that our tranquil charm extends to singles and couples seeking a peaceful escape . We'd love the opportunity to make your next stay even more memorable!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it!
2 nachten verbleven in juli 2023
Reactie van The Kingdom Resort op 1 aug 2023
Dear Guest, thank you for staying with us. We are thrilled to know you had a lovely stay at our resort, and we hope we get the pleasure of hosting you again soon.

10/10 – Uitstekend

Sarika

1 nacht verbleven in maart 2023
Reactie van Cayley Mountain Resort op 31 mrt 2023
Hi Sarika, we greatly appreciate you taking the time to review your recent stay with us. We always aim to provide our guests with worthwhile, memorable and well-serviced holidays and it's truly wonderful to have this affirmed by your feedback . It was such a pleasure hosting you and we look forward to your next stunning mountain getaway with us!

10/10 – Uitstekend

Faheema

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect getaway.
Stayed in the 1 bedroom villa. Perfect for a couple with 2 kids. All amenities included. Lovely getaway for a weekend . Kids enjoyed the activities. Was too cold to use the beach club. Would return in Summer for those activities.
2 nachten verbleven in mei 2022
Reactie van Cayley Mountain Resort op 29 jun 2022
Hi Faheema, We appreciate this wonderful feedback and we do take pride in catering to our guests’ needs the best way we can. Thanks again for staying with us and we hope we get the pleasure of hosting you again for another memorable holiday in future.

10/10 – Uitstekend

Nomthi

3 nachten verbleven in maart 2022
Reactie van Cayley Mountain Resort op 4 apr 2022
Hi, Nomthi, We are glad that you enjoyed an awesome time with us – we love to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tolle Lodge in toller Landschaft. Immer wieder
Wir waren sehr zufrieden mit den 3 Appartements die wir in unserem Bungalow gemietet hatten. Alles sehr sauber und neuwertig. Das Personal ist sehr freundlich und extrem kundenorientiert. Der Blick von der Terrasse ist atemberaubend. Die Küche ist gut eingerichtet sodass man dort problemlos kochen kann. Es gibt aber auch ein Restaurant. Das einzige Problem ist die Straße bzw die Piste die dahin führt: dieser "Feldweg" besteht nur aus tiefen Schlaglöcher. Ein Allradantrieb ist hier definitiv die bessere Wahl.
3 nachten verbleven in februari 2022
Reactie van Cayley Mountain Resort op 25 feb 2022
Hallo, wir schätzen Ihren Aufenthalt bei uns und freuen uns besonders zu wissen, dass Sie einen lustigen und angenehmen Urlaub in unserem Resort hatten. Wir sind stolz darauf, die Bedürfnisse unserer Gäste so gut wie möglich zu erfüllen, und wir freuen uns, dass sich dies in Ihrer Erfahrung widerspiegelt. Es wäre eine Freude, Sie in naher Zukunft wieder zu Gast zu haben. Grüße, Cayley Mountain Resort

8/10 – Goed

Zeenat

5 nachten verbleven in december 2021

4/10 – Matig

Bei Bei

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We booked a room with patio. The room we were given was 48B which is in a cottage with 2 other room. The walls are paper thin which means we can hear everything from the other room. Unfortunately our next door neighbor had two small children and even tho they tried their best to keep the noise level low we could still hear everything. It was suppose to be a romantic getaway but we ended up having to walk on eggshells. We felt that the wide angle picture also made the rooms look bigger than they were. The room we stayed at was smaller than most other hotels while the bathroom was pretty big. The room we were given also had no aircon and it was 1degree that night with only a small portable heater fan. From the picture we assumed we would have a view of the lake but our room was blocked by 2 cottages in front. That said, the location of the resort was good and there were many activities but unfortunately for us it rained so there was not much to do in the resort.
2 nachten verbleven in augustus 2021

2/10 – Ontzettend slecht

AR

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2021
Reactie van Cayley Mountain Resort op 20 jul 2021
Dear Guest, thank you for rating us, however we are sad to learn you did not have an enjoyable stay with us and regret we do not have any details in order for us to address your grievances.

10/10 – Uitstekend

Imraan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Stay but ensure you check out at 10am.
We had 2 chalets booked and really enjoyed ourselves. The chalets are large, well laid out and very comfortable. the property as well has lots to do for the family and very clean. The only thing I was upset about was when we went to check out around 10.50am, we were told that we needed to pay R150 per chalet for the late check out. I told the lady at the reception that this was the first I heard of it and this was not mentioned to us when we checked in, on the website or in the envelope which was given to us. Usually all the resports I go to, in the envelope which is accompanied with the keys, there is a letter with information such as special activities, special dinners or other important relevant information. All the lady said was on the confirmation it stated there that check out is at 10.00am. I fully agree we were in the wrong and would have paid this had it been mentioned to us. I have stayed at many resorts and hotels worldwide and not once was I asked to pay additional funds for checking out less than an hour after cut off.
2 nachten verbleven in juli 2021
Reactie van Cayley Mountain Resort op 7 jul 2021
Dear Guest, thank you for your detailed feedback. We are thrilled to know you had a wonderful your stay at the resort and that you enjoyed the resort facilities we have on offer. Check-in and check-out times are listed on the booking confirmation letter t to advise guests on when they are expected to arrive or check-out of the unit. Nonetheless, we regret no one explained this in detail upon check in. Thank you for vising us and we hope to see you again in future.

8/10 – Goed

Faheem

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excellent well maintained and clean accommodation. Spectacular location with beautiful views. Great activities on site. Would recommend a trip there. Reception a little short on courtesy and friendliness. Coffee shop closes a bit early at 5pm. Poorly communicated activity times as the beach club turned us away at 4pm and made a few sarcastic comments when we returned at 3:15 pm for any hire activities on the dam. But the official closing time is 5pm. WiFi blocks video streaming so if your work needs YouTube or Khan academy or if you just want to enjoy Netflix it won't work. Apparently they were upgrading so we had intermittent connectivity
4 nachten verbleven in februari 2021
Reactie van Cayley Mountain Resort op 22 feb 2021
Dear Guest, thank you for your detailed review. We are thrilled you enjoyed staying at the resort and we appreciate you complimenting our units and the beautiful views. We apologize for any inconvenience experienced during your stay and we've noted all your feedback regarding our facilities. Thank you for recommending our resort. Kind Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We only stayed overnight but loved the place and will def be coming back for a longer stay
1 nacht verbleven in januari 2021
Reactie van Manager op 12 feb 2021
Hi Guest, We are thrilled that you enjoyed your overnight stay and look forward to welcoming you back. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
This unit is the biggest simply amazing. Heated Pool is small bt perfect to chill. Love everything about it. Resort is lovely and lots to do
4 nachten verbleven in januari 2021
Reactie van Cayley Mountain Resort op 2 feb 2021
Dear Guest, thank for staying with us and we appreciate your feedback.

10/10 – Uitstekend

Farhana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely resort and beautiful house
1 nacht verbleven in november 2020

8/10 – Goed

Naeem

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family Getaway
Great Holiday, good facilities and modern furnishings. Note they have gas cylinders which are utilised for the stove and to heat the water for the units. Ours cylinder finished at night and only the next day was it changed as the reception closes at 17h00. Other than that it was a nice hilifay. The Jacuzzi was great.
2 nachten verbleven in augustus 2020
Reactie van manager op 17 aug 2020
Hi Naeem, Many thanks for your review and we are pleased that you enjoyed your overall stay. Our apologies for the inconvenience with the gas cylinder. Regards

8/10 – Goed

Mariam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay, comfortable rooms, clean and spacious, bathroom had a shower and bath tub which was great. Only downside, no telephones in the room with which to call reception.
3 nachten verbleven in augustus 2020
Reactie van manager op 17 aug 2020
Hi Mariam, Many thanks for your review and we are delighted that you enjoyed your stay. Our reception desk can be reached through the sms number displayed in our chalets. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very nice place. Very comfortable room. Splendid location. Just a pity we had booked to stay on a Wednesday night which was braai night and all tables already booked.
1 nacht verbleven in maart 2020
Reactie van Cayley Mountain Resort op 13 mrt 2020
Hi Thank you so much for the wonderful review. We are so thrilled to hear that you enjoyed a fantastic stay at our beautiful resort. We look forward to welcoming you back for another brilliant Berg breakaway. Regards. 👍🙂🌄

10/10 – Uitstekend

Brigitte

1 nacht verbleven in maart 2020

8/10 – Goed

Siyabonga

1 nacht verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Short stay.
Self catering small unit very compact. Opening up right onto putt putt course.
2 nachten verbleven in november 2019
Reactie van Manager op 9 dec 2019
Dear Guest, Thank you for your review. We do have larger self catering options such as a chalet. But we are pleased that you enjoyed your overall stay. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent views in an outstanding location, facilities were top notch. Loved it
1 nacht verbleven in november 2019
Reactie van Manager op 28 nov 2019
Dear Guest, We are thrilled that you enjoyed your recent stay at our resort. Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stunning location with clean modern chalet. The property was very clean and well prepared.
1 nacht verbleven in november 2019
Reactie van Shantal op 21 nov 2019
Hi. Thank you so much for your support and kind words. We're glad to hear that you enjoyed your stay with us and we look forward to hosting you in future. Regards 👍😊😊

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Doors are thin in a chale feels like rooms in a house. Need proper sound proofing and a proper solid front door not a cheaply thin flimsy one
3 nachten verbleven in oktober 2019
Reactie van Cayley Management op 11 nov 2019
Good Day, Thank you for the positive review. We hope to see you again.

8/10 – Goed

Itumeeleng

Positief: Netheid, staat van de accommodatie en faciliteiten
I will visit again
Quite place. Excellent for family relaxation and outing. Access road needs attention.
3 nachten verbleven in oktober 2019
Reactie van Manager op 10 okt 2019
Hi Itumeeleng, It's great to know that your family enjoyed their stay at our resort. Unfortunately, our access road is the responsibility of the local municipality and we are reliant on them to maintain it. Regards

8/10 – Goed

shival

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Cayley manor house
The manor house was beautiful and exactly like the pictures. Service was a little disappointing as we could not check in at the time listed and had to wait an hour extra as they had not cleaned the unit in time. Also they had shut off all the power to the geysers and not turned them back on so the first night we had no hot water. Jacuzzi was not turned on so could not make use of it.
2 nachten verbleven in augustus 2019
Reactie van Manager op 27 aug 2019
Hi Shival, We appreciate your review. Our apologies for the inconvenience caused by the problems encountered during your stay. Regards

10/10 – Uitstekend

Dorthe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
Nice and clean. A view to kill for :)
1 nacht verbleven in april 2019
Reactie van Cayley Mountain Resort op 17 apr 2019
Dear Dorthe Thank you for your kind words. We hope you see you back at our Resort again in the future! Yours Sincerely Cayley Mountain Resort

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location beautiful views and lots to do. Staff were well managed. Clean rooms and just in need of some maintenance.
2 nachten verbleven in april 2019
Reactie van Cayley Mountain Resort op 17 apr 2019
Good day Anonomous Thank you for your comments. We will look into improving our level of service and trust to see you again in the near future.

6/10 – Redelijk

Christa

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in december 2018
Reactie van Manager op 27 dec 2018
Hi Christa, Thank you for grading us. Regards

8/10 – Goed

Karin, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The surroundings and the resort itself are excellent! The breakfast leaves a litle bit to be desired at, but the friendliness of the staff makes up for that..
1 nacht verbleven in oktober 2018
Reactie van Manager op 23 okt 2018
Hi Karin, Thank you for your review. We have forwarded your comment on the restaurant to the proprietor. Regards

2/10 – Ontzettend slecht

Kimberly, IL

Negatief: Personeel en service
Communication was poor! Hotel staff didn’t know the simple answers to questions when asked. Also, wrong info given for the choir and very Irritated when we arrived, only to find out that they were having a braai on our first night. You would think that we would have been informed to bring our own meat. All the stores were closed.
3 nachten verbleven in september 2018
Reactie van Manager op 4 okt 2018
Hi Kimberly, Thank you for your review. Our sincere apologies for the communication breakdown described above and the inconviences caused to you. Regards

10/10 – Uitstekend

Elam, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleasant stay and comfortable
The journey to the place was a bit of a mission as it's deep in the mountains but a very interesting sights
1 nacht verbleven in september 2018
Reactie van Manager op 21 sep 2018
Hi Elam, Thank you for your review. We are happy to read that you enjoyed your mountain vacation at our resort. Regards. Cayley Mountain Resort

10/10 – Uitstekend

Welington M S

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cayley Mountain Resort
Excelente. Muito bem localizada, com ótima vista panorâmica, infraestrutura e várias opções de laser. Excelente atendimento e serviço. Funcionários educados e bem treinados. O cardápio não possui muitas variações, que não é um problema já que na região existe muitas opções. O único detalhe negativo é o alcance do Wifi.
3 nachten verbleven in mei 2018
Reactie van Manager op 8 jun 2018
Caro Wellington, Muito obrigado pela revisão e palavras gentis. Cumprimentos Cayley Mountain Resort

6/10 – Redelijk

Rob

Positief: Netheid
Negatief: Personeel en service
Shocking check-in
I made my booking and payment for our stay at Cayley lodge through Hotels.com only to be told when checking in that I needed to make payment! The other person at reception decided not to speak to me but rather to my wife, explaining that Xperia (?) only makes payment at month end and that's why I need to pay immediately...adding that if I did pay they would refund me later! Luckily I had printed the proof of payment, and thus refused to make another payment. I would like to know why Cayley lodge makes use of this platform if it is not comfortable with the payment method and structure??? I was SO insulted and frustrated at the manner I was welcomed to this resort I am totally put off and has left me quite negative towards the staff and establishment. Perhaps training of front line staff is necessary?
2 nachten verbleven in maart 2018
Reactie van Manager op 26 mrt 2018
Dear Rob, Thank you for your review. Our apologies for your experience when checking-in. Our resort has full confidence with all of our reservation partners. The staff on duty on that day have been briefed as to what protocols they must follow when checking in guests. Regards. Cayley Mountain Resort

8/10 – Goed

Richard , UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable apartment overlooking Drakensberg mou
Comfortable apartment in a complex with lovely views of the Drakensberg mountains. Adequate cooking facilities although restaurant prices were very reasonable.
2 nachten verbleven in februari 2018
Reactie van Manager op 12 feb 2018
Dear Richard, Thank you very much for your review. We are pleased that you enjoyed your recent stay with us. Regards Cayley Mountain Resort

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
Raucherunfreundlich und schlechter als erwartet
Als Raucher fühlt man sich nicht willkommen. Weder auf dem unüberdeckten Patio vom Zimmer noch sonst in einem Bereich mit Sitzmöglickeit darf man rauchen. Die ausgewiesenen Raucherbereiche gemäss Beschreibung gibt es nicht und das Personal weiss zum Teil auch nicht wo man rauchen darf. Tücher werden nicht jeden Tag gewechselt, sonst muss man zahlen. Die Wände sind sehr dünn und man hört jedes Wort der Nachbarn. Keine Klimaanlage, nur ein Deckenventilator. Frühstück beginnt erst um 8Uhr und um 9Uhr muss man bereits ausgecheckt haben. Das Essen war nicht sonderlich gut. Tücher für den Swimmingpool muss man selber mitbringen. Der Ausblick auf die Drakensberge war sehr schön.
1 nacht verbleven in januari 2018
Reactie van Manager op 9 feb 2018
Lieber Gast, Vielen Dank für Ihre Bewertung. Wir bedauern, dass Sie Ihren Aufenthalt bei uns nicht genossen haben. Wir können bestätigen, dass die Check-out-Zeit für Nicht-Timesharing-Gäste 10.00 Uhr ist. Wir schätzen Ihr Feedback. Grüße. Cayley Mountain Resort

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Central berg beauty
Experience was amazing .only issue is villas should have been separate from each other.great mountain views
3 nachten verbleven in januari 2018
Reactie van Manager op 9 jan 2018
Dear Guest, We appreciate your review and we are delighted that you enjoyed your recent stay with us. Regards Cayley Mountain Resort

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not great experience
We booked into Cayley Mountain Resort from Friday to Monday, the 20th of November. To our surprise our Unit did not have electricity from Saturday, the 18th as of 20h00 until Sunday, the 19th at 13h30. Unfortunately, we had to cancel our plans and the activities' bookings that we had made for Sunday as we could not wash or bath. We could not even have our evening meals on Saturday and for the most part of Sunday. When we contacted the Resort we were told that there was nothing they could do to compensate us as the power failure was due to the failure of one of their transformers. We were specifically told to take this matter up with Hotels.com since we have booked through them. It was quite a very bad experience for us considering that we had deal with a 6 months baby, could not sterilize his milk bottles never mind preparing his meals. It was a torturous 17.5 hours which I did not pay for. We had to forgo of our activities bookings and plans. I really feel being robbed and denied an opportunity of having a good weekend with my family. I will await for your response on this matter. Very disgruntled member.
3 nachten verbleven in november 2017
Reactie van Manager op 24 nov 2017
Dear Guest, Thank you for your review. We sincerely regret that your stay was negatively affected by factors beyond our control. The resort was not notified in advance by our power supplier of the disruption nor was it communicated to us as to when the service would be resumed. Hence, no contingency plan to assist our affected guests was in hand. We are sure that your booking agent will have already contacted our customer service team with your complaint. Regards. Cayley Mountain Resort

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Schickes Zimmer mit toller Aussicht
Wir haben zwei Nächte in der Cayley Lodge verbracht und uns dort sehr wohl gefühlt. Das Zimmer war sehr ansprechend, das Personal sehr zuvorkommend (der Hausmeister hat uns umgehend geholfen, den Safe zurückzusetzen) und das Essen im zugehörigen Restaurant war sehr lecker. Man muss wissen, dass das Resort etwas größer ist - wovon wir nicht viel bemerkt haben, das könnte sich in der Hauptsaison jedoch bemerkbar machen.
2 nachten verbleven in september 2017
Reactie van Manager op 11 okt 2017
Sehr geehrter Gast, vielen Dank für Ihre Bewertung und freundliche Worte. Grüße Cayley Mountain Resort

2/10 – Ontzettend slecht

Laure

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
N'y allez pas !!
Très décevant !! Accueil minimum.. Avant de découvrir les points négatifs, séduits par la région, nous demandons s'il est possible de rester une 2e nuit. Réponse : à nous de regarder les dispo sur leur site Internet... Nous avions une chambre dans une sorte de villa qui regroupe 3 chambres. Abords des villas à améliorer, peu éclairés. Chambre très jolie, spacieuse. Salle de bain idem. Propreté ok. Mais wifi inexistant et eau chaude pendant 3 min seulement. Le restaurant est nul ! Le plus mauvais restaurant que l'on ait fait dans le pays. Serveur insupportable et apparemment très pressé. Burger horrible. Petit déjeuner à partir de 8h, ce qui nous semble très tard pour les habitudes du pays, d'autant que le check out est à 9h. Nous n'avons pas voulu attendre et sommes partis sans prendre de petit dejeuner. Finalement, le seul point positif de cet établissement c'est la vue.
1 nacht verbleven in september 2017
Reactie van Manager op 26 sep 2017
Cher Laure, merci de votre évaluation. Nous sommes déçus que vous n'ayez pas apprécié votre séjour. Le restaurant est exploité en privé et nous avons fourni au responsable vos commentaires. Regards Cayley Mountain Resort

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
wifi signal was too weak and only 250MB allowed per day
3 nachten verbleven in augustus 2017
Reactie van Manager op 31 aug 2017
Dear Guest, Thank you for your review. We have noted your comment on our WiFi offering. It must be remembered that our resort is located within a mountainous region and this will have an influence on the quality of the signal received from our service provider. Regards. Cayley Mountain Resort.

10/10 – Uitstekend

Rosina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Little Paradise in the Mountains
So clean, you could eat off the floors! Continued excellent maintenance, one would think that you were the first to be accommodated in the rooms. Bathroom sparkling clean. Bed linen very clean. Potholes leading to the Lodge in desperate need of repair!
4 nachten verbleven in juli 2017
Reactie van Andrew op 17 jul 2017
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stunning views and comfortable rooms
I would recommend this hotel to others. The views are absolutely stunning, especially if you wake up early to watch the sunrise over the mountains. Also, rooms were quite comfortable and there are various activities on the property (i.e. putt putt golf, a swimming pool, a trampoline). My only suggestions: wifi should accessible in the rooms; the food could be improved. Neither dinner nor breakfast was particularly good. Still, our stay was lovely. If you are family or couple, just go for it. You won't be disappointed! Great value for your money and views you'll never forget.
1 nacht verbleven in juni 2017
Reactie van Manager op 5 jul 2017
Dear Sarah, Thank you very much for your review and kind words. We are delighted that our resort fulfilled all your expectations. Regards. Cayley Mountain Resort

10/10 – Uitstekend

Suriaganthie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Resort
We booked a family getaway weekend at Cayley Resort. We received Phenomenal service from checking to checking out. The staff was very friendly and accommodating. I love the interior decoration, It was stunning and very upmarket. We thoroughly enjoyed our stay and I will definitely recommend this Resort.
2 nachten verbleven in juni 2017
Reactie van Manager op 29 jun 2017
Dear Suriaganthie, Thank you very much for your review and kind words. We look forward to welcoming you all once again to our resort. Regards. Cayley Mountain Resort

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2017
Reactie van Manager op 27 jun 2017
Dear Guest, Thank you very much for your high grading of our resort. Regards. Cayley Mountain Resort

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2017
Reactie van Manager op 14 jun 2017
Dear Guest, Thank you for your high grading of your recent stay with us. Regards. Cayley Mountain Resort