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Beoordelingen van Crown Regency Hotel and Towers

4 out of 5
Crown Regency Hotel and Towers
Tower 1, Fuente Towers, Brgy Santa Cruz, President Osmena Boulevard, Cebu, Cebu

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 132 van 952 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 952 beoordelingen" "
Gastenscore: 6 - Redelijk. 223 van 952 beoordelingen" "
Gastenscore: 4 - Matig. 190 van 952 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 126 van 952 beoordelingen" "

6,6/10

Netheid

6,8/10

Personeel en service

6,0/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

jerry, zoetermeer

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
gek vies hotel vol kakkerakken

6/10 – Redelijk

Maas, Eindhoven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Corner suite
Ik heb meerdere malen geslapen in de Crown regency hotel. Altijd gekozen voor de corner suite. Mooie ruime suite. Heel erg netjes en alles functioneerde. De service is uitstekend. Mijn enige mikpunten zijn de prijzen die hoog zijn en de omliggende buurt is niet veilig... Maar niet erg als je zoals mij gewoon een taxi en/of Jeepney neemt

4/10 – Matig

DAVID

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Employees are amazing, room was great. Lots of construction which is needed to upgrade exterior of hotel. Limited hot water was a pain in the....pool being updated, needs good cleaning!!
3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

David

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Food was bad. Wifi cut out every 10 minutes. Aircon didnt work. Staff was no help. No hot water. Kids playing in the hallways even after complaining to staff about it.
7 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Christian

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The check in counter folks and staff were so nice and polite but … on the second night… There was a RAT in my room… it crawled over my feet and hid underneath my bed… I left, they forced me to move rooms… but there was no way I’m staying at that place… Sad part too is that they did not refund me for the remaining days of my stay… That place should be condemend… The shower was not draining water…and the elevators would only take you to a certain floor… you have to step out in the middle of a dark dimmed level to hop on a different elevator…this place is run down… This place is filthy - DO NOT STAY HERE!

8/10 – Goed

leo

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Joel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice room with incredible view. Grand Parade no longer goes this way. Very disappointing but perfect for circle and shopping.
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Shaun Mae

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Cristina

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bathroom Hell
the room was not ready and very hot The toilet was flushing continuously called 4 times they worked on it but never got working This caused noise n smell for whole time there did not compensate for this
2 nachten verbleven in december 2023

10/10 – Uitstekend

Eugene

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Great location and walkable for restaurants and stores
2 nachten verbleven in december 2023

8/10 – Goed

anders

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023

8/10 – Goed

GUYDE, Rockwall

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walkable to places I want to go.
2 nachten verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
4 nachten verbleven in november 2023

10/10 – Uitstekend

Dante

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very helpful and attentive, fulfilling many of my small requests such as being neighbours with a friend and having breakfast boxes made for early tours. The hotel itself was nice for Cebu, the rooms were modern and not lacking in anything. There was a good pool and gym available for use. The area is busy, near a major roundabout so there will be honking 24/7. My advice would to be to stay on the 19th floor and below because there is a split elevator system which can be inconvenience to use. I stayed in the 27th floor and would have to change on the 19th. Otherwise great location with a supermarket, street food and laundry nearby.

4/10 – Matig

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very convenient to walk around.it was clean but no hot showers and the food for breakfast was not western friendly. it was purely Asian.
12 nachten verbleven in november 2023

4/10 – Matig

Charna

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen
I stayed for 2 nights The ‘hot’ water was only 6-10 (am&pm) the temperature was lukewarm at best. I needed two lifts to get to my floor, which was inconvenient & a lot of waiting No help with bags (someone is present to open a door at the entrance) When I asked for a bottle of water the staff said ‘no.’ And directed me to a shop. Then when I questioned there being no water in the hotel the staff said it’s complimentary only and I’ve had my bottle. I then was able to pay extra for another 250ml bottle. The toilet was practically falling off the wall, swaying if I sat down. The staff said they’ll let maintenance know when they’re back. Was served a gone off salad and told the lettuce is off bcs the dressing…. I had to seek and drag a subbed with the male staff free & watching me struggle Breakfast was trash. Near a shopping center which is good but busy ‘city’ area. Safe but not a holiday destination Very old facilities & difficult to turn the tv off Good sized room I was able to make a call through the reception phone which was helpful so they don’t get a terrible rating.
2 nachten verbleven in november 2023

6/10 – Redelijk

brian

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Hotel was good...room service and breakfast buffet were excellent..staff were great..close to everything you need
5 nachten verbleven in november 2023

10/10 – Uitstekend

Heidi, Paget

Positief: Netheid, personeel en service
3 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Kimberly

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

8/10 – Goed

Jelina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

4/10 – Matig

viggo

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

6/10 – Redelijk

viggo

1 nacht verbleven in oktober 2023

4/10 – Matig

Manuel

Positief: Personeel en service
Negatief: Netheid
The property is somehow different now compare in the past management, they doesnt have toothpaste or even brush. Aircon is not that cold, i still need to contact with the maintenance to have it fix. We havent stay there on our first night because my uncle was upset about the check in time. We were so tired at our flight and its more than 2 pm still rooms are not available yet. The staff are nice and very accommodating
2 nachten verbleven in oktober 2023

4/10 – Matig

Scott

Reisde met familie
Negatief: Voorzieningen
No hot showers, Luke warm at best. Breakfast was not geared to foreigners at all. Hotel was not as advertised on your web site. No bar and casino was just a few card tables. I won’t ever stay there again!!!!
7 nachten verbleven in september 2023

8/10 – Goed

Josie

1 nacht verbleven in september 2023

6/10 – Redelijk

Goering

8 nachten verbleven in augustus 2023

10/10 – Uitstekend

MARIETTA S

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A quiet spacious facilities the aminities are good.
2 nachten verbleven in augustus 2023

4/10 – Matig

BEVERLY JOY

2 nachten verbleven in juli 2023

10/10 – Uitstekend

monaliza

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the staff rhey are helpful and friendly
1 nacht verbleven in juli 2023

10/10 – Uitstekend

ARCHIE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a safe stay in the hotel. I am satisfied customer.
1 nacht verbleven in juli 2023

8/10 – Goed

Simon

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value - walkable to night spots. Pool itself was fine, but pool area on roof was a bit shabby. And many features of the hotel on the website aren't open (e.g. rooftop zipline, etc)
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Richard, South Morang

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Crowne is great hotel with spectacular views of sea or mountain. Breakfast was good, beds clean and comfortable. Close to shop and massage within the building area. Walked 5klm morning around area and safe, although had beggar last night asking for money in a drugged stupor, so just be aware when walking locally at night. Howe r you have Robinson mall and other shops in area so it still is our go to place in Cebu.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

egil

1 nacht verbleven in juni 2023

4/10 – Matig

Daniel

1 nacht verbleven in juni 2023

6/10 – Redelijk

Mary joy

Reisde met familie
It was an okay experience
It was okay stay, not too bad
2 nachten verbleven in juni 2023

4/10 – Matig

Cyrus Matic, Westport

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property needs a major renovation. The glass windows are dirty, the room needs upgrade, had sinus infections due to the muggy smell.
3 nachten verbleven in mei 2023

4/10 – Matig

Brian

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
When I was planning for my trip, I trying to choose between three different properties. The main deciding points for choosing Crowne Regency over the other two hotels were the Chinese restaurant on site, the gun shooting on site, as well as the Skywalk and rides. All were shown and advertised on the the hotel website when I was deciding which hotel, but when I arrived, none were available. Also there was no laundry service onsite. No hot water. When we arrived we were told the hot water was being regulated. As certain times there would be hot water, and other times no hot water. There was NEVER any hot water at anytime. There also a leak with the sink faucet. Finally, the Chinese restaurant that I enjoy so much, was partially transferred to the second floor. On my first day I ordered Wang Chow fried rice. They said it included Shrimp. I told them I was allergic to shrimp, and can they put the shrimp on the side for my friend who likes shrimp. They said yes. When my order arrived, I received a side plate with a single (one) shrimp. WOW... I have stayed at Crowne Regency numerous times before and I have always enjoyed my stay. I guarantee I will never stay Crowne Regency again. When I arrived I was told the hotel had new management. It seems the new management is failing badly.
3 nachten verbleven in mei 2023

8/10 – Goed

RANDY

Positief: Personeel en service
This property needs updates!
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Charles Britt

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice place.
4 nachten verbleven in april 2023

6/10 – Redelijk

Kenji

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
バスタブ付の部屋はシティビューではない。バスタブの温水の出が少なく1時間かかって10cmの湯量のため、バスタブは使えない。トイレのビデは取外されている。電話は故障中。テレビは視聴中に時々画面が消える。
2 nachten verbleven in april 2023

6/10 – Redelijk

Michael

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Best for business. Not recommend for leisure. Hotel is showing it's age. Staff was friendly and helpful. Room was clean. Hot water was not hot and had limited availability. A/c was not performing well. Area surrounding hotel had burned out and damaged buildings. Nice food court and shopping nearby.
3 nachten verbleven in april 2023

8/10 – Goed

Elmer, Reno

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent; location is very good
1 nacht verbleven in april 2023

8/10 – Goed

Aquilina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023

8/10 – Goed

Fitzroy

Positief: Netheid, personeel en service
The room was big. Hot water did not work. I was moved to another room. Not much better. Staff was great very very professional and helpful.
5 nachten verbleven in maart 2023

10/10 – Uitstekend

Priscilla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staffs are very helpful.
2 nachten verbleven in maart 2023

8/10 – Goed

Johan

Positief: Personeel en service, comfort kamer
Hot water saving during the day but water was cold all time basically. Breakfast was not worth the money.
3 nachten verbleven in februari 2023

6/10 – Redelijk

Carl

8 nachten verbleven in maart 2023

6/10 – Redelijk

Joy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Arrived and checked in late at night. It went smoothly. Nice view of the city from our room. Room was spacious so it was good. However, hot water in the bathroom is available on certain time only. With regards to their parking space, we had no problem except we need to request a validation slip in their front desk to be given in parking tollboth every time will go out of the building aside from the parking card they give once you enter their parking area. Outside condition of the building when you look at it is not maintained and seems an abandon building. Exciting amenities no longer operational. Overall rating would be 6. Their location from the tourist spots is good. Staff are nice and would be a plus point if they would greet guests to feel welcome at their hotel. Hot water in showers at all times is a must for me. Hassle free in and out of their parking area would be better. I think parking card itself will suffice their monitoring and validation slip should be abolished. Outside appearance and look of the hotel will greatly affect and attract future clients.
2 nachten verbleven in maart 2023

8/10 – Goed

RICHELLE

4 nachten verbleven in februari 2023