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Beoordelingen van Holiday Inn Champaign, an IHG Hotel

3 out of 5
Holiday Inn Champaign, an IHG Hotel
101 Trade Center Dr, Champaign, IL

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 426 van 993 beoordelingen" "
Gastenscore: 8 - Goed. 331 van 993 beoordelingen" "
Gastenscore: 6 - Redelijk. 154 van 993 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 993 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 993 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten

8/10 – Goed

Shontaya

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Peter

2 nachten verbleven in mei 2024
Reactie van Front Office Manager op 16 mei 2024
Thank you so much for your review! We hope to see you again soon!

8/10 – Goed

Terry, Sammamish

4 nachten verbleven in mei 2024
Reactie van Front Office Manager op 16 mei 2024
Thank you so much for your review! We hope to see you again soon!

8/10 – Goed

Azariah

3 nachten verbleven in mei 2024
Reactie van Front Office Manager op 16 mei 2024
Thank you so much for your review! We hope to see you again soon!

4/10 – Matig

Mary, Chicago

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charged sky high rates for graduation weekend. Never cleaned room. During the night person was knocking on doors at waking us up. Would not accommodate a one hour late checkout Location of hotel was great for graduation and some staff were very nice. Room was dark and weirdly arranged. Bathroom was nice and had a sliding door. But glad I will never have to stay there again!
2 nachten verbleven in mei 2024
Reactie van Front Office Manager op 14 mei 2024
Mary, I am very sorry we did not meet your expectations. I have forwarded your comments to the appropriate managers. We hope you will change your mind and book in the future so that we can show you this was a one time exception. Thank you for your review. Managment

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Here for U of I graduation and the property is very convenient to campus. Rooms are spacious, clean, and the beds are very comfortable. Suits our needs well.
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 14 mei 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

8/10 – Goed

Rose Anna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property, easy to access but parking sucks!!!
1 nacht verbleven in mei 2024
Reactie van Front Office Manager op 10 mei 2024
Thank you so much for your review! We hope to see you again soon!

8/10 – Goed

Linda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms large and clean, some of our group had to park a distance away.
2 nachten verbleven in mei 2024
Reactie van Front Office Manager op 6 mei 2024
Thank you so much for your review!! We hope to see you again soon!

10/10 – Uitstekend

Annette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 6 mei 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

6/10 – Redelijk

Emiko

1 nacht verbleven in april 2024
Reactie van Front Office Manager op 3 mei 2024
Thank you for your review. We hope to see you again soon!

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a perfect stay for us while visiting the college.
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 1 mei 2024
Thank you so much for your review! We hope to see you again soon!

4/10 – Matig

Patricia C

Reisde met familie
Positief: Personeel en service
Loved the location ! One of the e,evators was out of order! Pool was unusable for two days of our stay.room cleaning was terrible!
3 nachten verbleven in april 2024
Reactie van Front Office Manager op 1 mei 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

4/10 – Matig

Nancy

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My room was on the 5th floor and there was NO elevator access to the 5th floor. My instructions were to go to the 4th floor, walk the entire level & take the stairs to the 5th. What hotel does not have access to all levels? Ridiculous!
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 1 mei 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

10/10 – Uitstekend

Hunter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hallway by room 300 and 320 smelled really strongly of weed. It was really annoying. I know that is out of your control and it was probably the guests smoking but still was annoying to smell when I got on and off the elevator last night
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 1 mei 2024
Thank you for your review. We are sorry about the smell. It is a constant battle now. We hope you stay again despite this incident.

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, especially Jeff and Keisha in the dining room. Impressive breakfast with china, silverware, real napkins and good coffee (many hotel chains serve such watery coffee that it's not even worth drinking). Nice firm bed - such a relief for my back! Only issue was no hot water in the bathroom the last night I was there but it wasn't a big deal. One minor suggestion - the barn door in my room was designed so that when it was fully closed, the recessed handle on the inside was entirely covered by the wall. Not easy to get the door open from the inside of the bathroom when that happens! fortunately i noticed this before i used the bathroom and stuck a towel in the doorway so the door could never close all the way. Just a word of warning to your architect that this detail can create panic if someone gets trapped in the bathroom.
6 nachten verbleven in april 2024
Reactie van Front Office Manager op 24 apr 2024
Thanks so much for your review!! We hope to see you again soon!!

8/10 – Goed

Holly, Mapleton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Office Manager op 19 apr 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 – Goed

pamela

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 19 apr 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 – Goed

Yesenia, Rosemont

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front Office Manager op 19 apr 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 – Goed

nyr

Reisde met familie en kleine kinderen
Good spot to stop on road trip!
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 13 apr 2024
Thank you so much for your review!! We hope to see you again soon!

6/10 – Redelijk

Carlos

Positief: Netheid, personeel en service
N
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 15 apr 2024
Thank you for giving us a review. If there is anything you would like to discuss about your stay please call the hotel directly. We hope to see you again soon!

10/10 – Uitstekend

DAVID

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel rooms are large and clean. The staff was great.
2 nachten verbleven in april 2024
Reactie van Front Office Manager op 13 apr 2024
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 217-398-3400 or mbeale@kinseth.com.

8/10 – Goed

Angela

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Upon arrival, front staff was not attentive and like I was disturbing whatever they were doing, could have simply said, “we will be with you in a minute”. The rest of staff was great that I dealt with though, the room was fantastic, no complaints whatsoever, very much enjoyed my room stay. The hotel seemed outdated, not real clean or kept walking through halls and cleaning elevator buttons, rooms great but overall interiors needed some attention.
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 10 apr 2024
Thank you so much for giving us a review. We appreciate your feedback and hope to see you again soon!

10/10 – Uitstekend

shan

1 nacht verbleven in april 2024
Reactie van Front Office Manager op 1 mei 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

4/10 – Matig

Martha

Reisde met familie
Too many travel basketball families with kids running everywhere around the hotel, lobby, pool and hallways. It was a madhouse
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 21 mrt 2024
Thank you for taking the time to give us a review. We apologize you had a poor experience. We do our best during those weekends and are sorry it effected your stay.

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are very large but the floorplan wasnt conveniently planned. The bathroom is located in front of the bed and its difficult to see the tv from the bed.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 5 mrt 2024
Thank you so much for taking the time to send us a review! We hope to see you again soon!

2/10 – Ontzettend slecht

Heisell

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 29 feb 2024
I am very sorry we did not meet your expectations. If you would like to discuss your experience further please call the hotel direct. Thanks!

8/10 – Goed

Federico

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was new and clean, better than expected.
1 nacht verbleven in februari 2024
Reactie van Front Office Manager op 14 feb 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 – Uitstekend

Lyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From check in to seeing my room was exquisite! It was a fast, efficient, friendly check in. A very warm greeting. My room is very spacious! Two distinct areas for comfort. A sofa in the "living" area makes it feel more like home. The bed was the perfect combination of firm and soft. I couldn't be happier.
2 nachten verbleven in februari 2024
Reactie van Front Office Manager op 14 feb 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 – Uitstekend

Sam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wish the parking was more central and this was made known on the website so you can prepare if the weather is not good to bring an extra layer, umbrella, etc.
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 28 jan 2024
Thank you so much for taking the time to give us a review! I do apologize about the parking. It is a constant problem for our property. We do hope the inconvenience will not keep you from coming back to see us soon!

6/10 – Redelijk

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Hotel was clean but there was no hot water for the shower or sink
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 19 jan 2024
Thank you so much for taking the time to send us a review! Should that happen again, please contact the desk immediately. We could have happily moved you rooms to provide a better experience. Sorry for the inconvenience and we hope to see you again soon.

10/10 – Uitstekend

Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Front Office Manager op 13 jan 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Uitstekend

TROY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Front Office Manager op 13 jan 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 4 jan 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Uitstekend

Mike

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 4 jan 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Uitstekend

Jack

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Clean & quiet, should have checked, most motel have a continental breakfast. No continental breakfast, ordered a (3) egg omelette, the worst omelette that I have ever ordered, really wasn’t fit to eat, ($5.00) for orange juice I thought was a bit spendy. Would stay there again but would not order from there restaurant.
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 29 dec 2023
Thank you so much for taking the time to send us a review! We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great - it’s conveniently located, clean, nice, and quiet.
3 nachten verbleven in december 2023
Reactie van Front Office Manager op 28 dec 2023
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 22 dec 2023
Thank you so much for your review!! We hope to see you again soon :)

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 21 dec 2023
Thank you so much for your review! We look forward to seeing you again soon!

10/10 – Uitstekend

Gessel Berry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 14 dec 2023
Thank you so much for taking the time to send us a review!! We hope to see you again soon!

8/10 – Goed

George

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
parking is not close to building
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 7 dec 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Uitstekend

Jeffrey, Jesus Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and helpful. The shuttle service was great.
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 7 dec 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place to Stay
Great Dad's Weekend at Illinois and the hospitality at IHG was great. Stayed before and we keep coming back.
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 14 nov 2023
Thank you so much for taking the time to send us a review! We appreciate your feedback and hope to see you again soon!

10/10 – Uitstekend

MaryAnn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved our stay at the Holiday Inn. Room was spacious, beautifully renovated, and clean. Great location, close to the staudium. Thank you for a great stay!
2 nachten verbleven in november 2023
Reactie van Front Office Manager op 14 nov 2023
You are so welcome!! Thank you for taking the time to give us a review! We hope to see you back soon.

10/10 – Uitstekend

Rebecca

1 nacht verbleven in november 2023
Reactie van Front Office Manager op 7 dec 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Uitstekend

lausanne m

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful hotel..great location. But...
Did not get my wake up call at 4 10 am. Luckily i woke up on my own and scrambled down to get shuttle to airport...only to be told they did not have any driver for another hour. Made my flight by the skin of my teeth. I made it one minute before i would be denied boarding.
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 10 nov 2023
Thank you for your review, although I do apologize you didn't receive your wake up call! We hope you stay with us again soon!

10/10 – Uitstekend

Jose

1 nacht verbleven in november 2023
Reactie van Front Office Manager op 7 dec 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Uitstekend

Donald

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Front Office Manager op 5 nov 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Redelijk

Denise

Reisde met partner
I'll start with the good. The bed is super comfortable and all in all the room is clean. I was given 3 conditioners instead of a shampoo and conditioner, but there's worse things in life. Lots of dust and hair along the baseboards in the bathroom, kind of gross. The food that is supposed to be a free buffet for breakfast I was charged for is HORRIBLE! WORST hotel breakfast I've ever had. When asked why I had to pay, I was given some crap excuse of Expedia didn't push it through. Ridiculous, I paid for the room. It should be free. I'm angry I had to pay for that crappy food...really horrible. The lobby bathroom was disgusting, no stalls had toilet paper and the one that did had a toilet that was overflowing with crap water. This was at 9:30 in the morning. Just disgusting. The room was nice and clean otherwise and very quiet. I would say avoid the breakfast and the lobby bathroom and bring your own toiletries.
1 nacht verbleven in oktober 2023
Reactie van Front Office Manager op 3 nov 2023
Thank you for taking the time to give us a review. I have escalated your comments to the appropriate departments. We hope to see you again.

10/10 – Uitstekend

Lisa M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Front Office Manager op 23 okt 2023
Thank you so much for your review!! We hope to see you again soon!!