Bar (ter plaatse)

Beoordelingen van Embassy Suites Charleston

3.5 out of 5
Embassy Suites Charleston
300 Court St, Charleston, WV

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 595 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 210 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 90 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1009 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Cecilia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My husband and I had our Anniversary dinner at the restaurant. It was delicious and the service was awesome. Our room was great. We enjoyed!!
1 nacht verbleven in mei 2024

4/10 – Matig

Lori

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Lori, We apologize that our services were not suitable for your trip and that we were unable to meet your expectations. Your satisfaction is extremely important to us and we would love the chance to welcome you back in the future for a more enjoyable experience. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was an older hotel, but the amenities and staff were nice.
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Joe, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our amenities ample and our staff friendly. We hope to see you again soon! Best, Derek Boyd, GM

10/10 – Uitstekend

Anna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice
1 nacht verbleven in mei 2024
Reactie van GM op 15 mei 2024
Dear Anna, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, Derek Boyd, GM

4/10 – Matig

Laura

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mold in the bathrooms. The front desk person marked us as a no show after he checked us in and our key stopped working. Which means someone else could’ve come into our room. This is my go to hotel in Charleston, but not anymore. The city is also just sad now.
1 nacht verbleven in mei 2024
Reactie van GM op 11 mei 2024
Dear Laura, I appreciate you being a return guest and the fact you took the time to write a review. The last thing we want to do is disappoint our valued customers, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Melody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van GM op 14 mei 2024
Dear Melody, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Derek Boyd, GM

8/10 – Goed

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van GM op 14 mei 2024
Dear Joseph, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Derek Boyd, GM

2/10 – Ontzettend slecht

Leon

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon my arrival, I was initially thrilled to be staying at this hotel, as other options in the area appeared to be lacking in quality. Unfortunately, my excitement quickly turned to disappointment when I entered my room to find it in a state of disarray. The carpet was held together with black tape, the couch was torn, and there was black mold present in the bathroom. After voicing my concerns to the front desk, I was moved to another room. However, when I requested a non-ADA room, I was informed that it was not possible due to booking through a third-party. Despite my knowledge of hotel software and the ability to change room types, the hotel was unable to accommodate my request. I reached out to the third-party booking site and discovered that the hotel had falsely claimed to be sold out when in reality they were still selling rooms online. This lack of transparency and failure to provide a room in proper condition was extremely disappointing. As a hotel professional myself, I understand the importance of maintaining high standards for guest accommodations. Unfortunately, my experience at this hotel has left me uncertain about returning in the future. As a professional in the hospitality industry with experience working at a 5-star hotel, I understand the importance of upholding high standards for guest accommodations. Regardless of any ratings or scores a hotel may have, maintaining the quality of rooms should always be a top priority. In my opinion.
3 nachten verbleven in mei 2024
Reactie van GM op 7 mei 2024
Dear Leon, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the poor conditions in your initial room and that we were unable to provide your room type preference due to your booking source. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Jennifer

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in mei 2024
Reactie van GM op 6 mei 2024
Dear Jennifer, We are thrilled by your review and grateful for your recommendation. We hope you can find an opportunity to visit us again soon. Best, Derek Boyd, GM

6/10 – Redelijk

Clara

Reisde met familie, Reisde met familie en kleine kinderen
Pool was unexpectedly undergoing work. We had booked the hotel as a treat for our kids thinking the pool would be available. The restaurant wasn’t open either due to construction, but they offered breakfast. All ok but would have appreciated a early heads up about these things given we booked the hotel for some of these perks. Our first room smelled badly of cigarette smoke so we asked for a different room. It was much better but all the living room lights flicker and make you dizzy. We turned them off to prevent headaches. The fire alarm went off at 7:45pm just as we had changed into pajamas. Luckily, it was a false alarm. Could smell pot smoking coming from a room on the third floor as we returned to our room. Despite all of this, it was a good night of sleep but for the price it was not quite hitting the mark.
1 nacht verbleven in mei 2024
Reactie van GM op 5 mei 2024
Dear Clara, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely, Derek Boyd, GM

8/10 – Goed

Tigre Y Bizz music

1 nacht verbleven in maart 2024
Reactie van GM op 14 mei 2024
Dear Tigre Y Bizz music, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Derek Boyd, GM

10/10 – Uitstekend

Timothy

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jack

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disappointed that there was a parking fee above the regular motel room expense.
1 nacht verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear Jack, We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We appreciate you choosing us and hope to welcome you again soon! Best, Derek Boyd, GM

10/10 – Uitstekend

TERESA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenien and a nice looking property
1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
Dear TERESA, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Derek Boyd, GM

8/10 – Goed

Kristen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limited parking at the hotel, have to pay to park in a garage next to hotel. Free drink coupons for happy hour was nice surprise. Breakfast was good. All staff friendly and helpful. Safe in our room didnt work and shampoo and conditiiner were badically empty. Ordered Bud light from room service, transmitted to kitchen as Bud and thats what we got (bud wasnt even an option to order).
1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
Dear Kristen, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Sincerely, Derek Boyd, GM

8/10 – Goed

John

2 nachten verbleven in april 2024
Reactie van GM op 14 mei 2024
Dear John, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Derek Boyd, GM

10/10 – Uitstekend

Kim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very nice! room was clean, breakfast was delicious! a nice stay!
1 nacht verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Kim, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Derek Boyd, GM

6/10 – Redelijk

Jennifer

Zakenreiziger
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Beautiful area. Staff was great. The bathroom in my room wasn't so good. Light burnt out, could hardly see to take shower. The sink was stopped up and took forever to drain and the bathroom drain was broken. Plus the bathtub had terrible stains of rust in it
2 nachten verbleven in april 2024
Reactie van GM op 19 apr 2024
Dear Jennifer,I'm glad that you enjoyed our location and service, but I'm sorry for the maintenance issues you experienced. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. Feedback like yours allows us to impact future stays. Thank you for choosing us. Sincerely, Derek Boyd, GM

8/10 – Goed

jaime, daniels

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We come here every other week for my daughter’s medical care. We find it convenient
1 nacht verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear jaime, Thank you for continually choosing our hotel and for noting our convenient location. We appreciate your review. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Judith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and rooms very clean
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Judith, Providing clean accommodations is our top priority, so we are pleased to hear that we have met your expectations. We appreciate your feedback and hope to see you again soon! Best, Derek Boyd, GM

10/10 – Uitstekend

Andrea

2 nachten verbleven in april 2024
Reactie van GM op 14 mei 2024
Dear Andrea, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Derek Boyd, GM

6/10 – Redelijk

Matthew

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The pool was not clean. It appeared to have a film on the water which prevented me from allowing my child to swim. The pool area was also not clean as well as there was debris all over the floor.
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Matthew, We are sincerely sorry that our pool and pool area were not met with our high-quality service; I have taken note, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel was beautiful. Room was clean. Staff was friendly and helpful
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Lori, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Derek Boyd, GM

10/10 – Uitstekend

Melanie, Columbus

1 nacht verbleven in april 2024
Reactie van GM op 14 mei 2024
Dear Melanie, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for your kind review. Best, Derek Boyd, GM

10/10 – Uitstekend

Patrick, Phoenix

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Patrick, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Derek Boyd, GM

10/10 – Uitstekend

Jan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very clean. Beautiful property. The breakfast is first rate! My husband had just gotten Invisalign braces when we stayed there. He had not gotten used to putting them back on after removing them for meals and he left them on the table in a napkin after we ate breakfast. When we went back about 10 minutes later, the table had been cleared but the breakfast staff working that morning went out of their way to help us find the braces and even volunteered to go through the trash for us. With the staff's assistance, we found them in a matter of minutes in the trash can, still wrapped in the napkin. I was so impressed with their above and beyond service. We have stayed at Embassy Suites in multiple cities and have always had an enjoyable stay. I would definitely recommend Embassy Suites, Charleston, WV.
1 nacht verbleven in april 2024
Reactie van GM op 12 apr 2024
Dear Jan, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derek Boyd, GM

4/10 – Matig

Kenneth, Park City

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I booked the hotel for three main reasons 1) Hilton rewards 2) embassy Suites are usually fairly clean and nice and 3) there was a peloton in the gym. On arriving I was told I wouldn’t receive Hilton points because I booked through Expedia. The peloton in the gym didn’t work and the treadmill next to it wouldn’t change speed. The room smelled like smoke and wasn’t very clean.
1 nacht verbleven in april 2024
Reactie van GM op 10 apr 2024
Dear Kenneth, We apologize that your stay did not qualify for reward points and that our gym and accommodations did not meet our usual standards of excellence. We regret not meeting your expectations and providing the quality experience our brand is known for. We appreciate your decision to choose us as your accommodation provider and hope to have the opportunity to welcome you again in the future. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Sherri, Roaring Spring

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
spacious rooms, clean and smells nice in rooms.
1 nacht verbleven in april 2024
Reactie van GM op 9 apr 2024
Dear Sherri, All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Derek Boyd, GM

8/10 – Goed

Bruce

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The map provided for parking is wrong. I'm a professional wilderness guide. I read maps for a living. Very pleased with everything else.
1 nacht verbleven in april 2024
Reactie van GM op 7 apr 2024
Dear Bruce, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Derek Boyd, GM

10/10 – Uitstekend

Cherie

1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Cherie, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Derek Boyd, GM

2/10 – Ontzettend slecht

Lauren

1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Lauren, Thank you for choosing our hotel. We apologize for falling short on meeting your expectations and we hope to have the opportunity to better serve you in the future. Sincerely, Derek Boyd, GM

8/10 – Goed

Sandy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 19 apr 2024
Dear Sandy, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Derek Boyd, GM

4/10 – Matig

michael

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 3 apr 2024
Dear michael, We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Derek Boyd, GM

2/10 – Ontzettend slecht

Jacob

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They made us and several other parties wait to check in. We couldn't check in till 730. They would not give us a discount.
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Jacob, We are deeply sorry for the inconvenience you experienced during your stay. Our apologies for not having a room ready for your arrival, as this falls below our usual standards. We are always striving to improve the quality of service we offer to our guests, and we hope that you will give us another opportunity to provide you with the exceptional stay you deserve. Thank you for taking the time to share your feedback with us, and once again, please accept our sincere apologies for any stress we may have caused. Sincerely, Derek Boyd, GM

2/10 – Ontzettend slecht

Christian

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Checkin was a debacle, it took well after 3 pm because of the house keeping, couldn’t get into room until 5 pm, pretty bad when you need to change to have dinner.
1 nacht verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Dear Christian, We deeply apologize for the inconvenience you experienced during your stay. We are sorry that we were unable to provide you with a room upon your arrival, which is not in line with our high standards. We hope that you will give us another chance to provide you with the exceptional stay that our guests have come to expect from us. Once again, we are truly sorry for any inconvenience caused and thank you for taking the time to share your feedback. Sincerely, Derek Boyd, GM

2/10 – Ontzettend slecht

Micheal

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was told parking was free, when in fact it wasn’t. They charged my CC after they had said parking is free. There was hair in all of the beds. Half of the light bulbs did not work in our room. When I addressed the issue I was told maintenance couldn’t get to it until tomorrow. When I asked for bulbs they said I couldn’t do it. When I called the hotel to ask about the parking fee, after it was stated that it was free I was told that he was in the middle of a busy check in and he couldn’t help me.
1 nacht verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Dear Micheal, We always strive to be transparent about our parking fees, so we apologize for falling short in this regard. Furthermore, we extend our apologies for not meeting our high standards of service with the quality of your room. We appreciate your valuable feedback and hope to have the opportunity to host you again in the future, ensuring a more pleasant and satisfactory experience. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Kristen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dale Samples op 17 mei 2024
I'm glad to see we met your expectations.

4/10 – Matig

Samantha

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 30 mrt 2024
Dear Samantha, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Derek Boyd, GM

6/10 – Redelijk

Blaise

Negatief: Personeel en service
Poor service. Room was not available until evening.
1 nacht verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear Blaise, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided. I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Derek Boyd, GM

2/10 – Ontzettend slecht

Jannette

Zakenreiziger, Reisde met partner
Negatief: Netheid
Booked two (2) rooms at the same time. We checked in at 7:00-ish PM. Only one of two rooms were ready. By nearly 9PM the second room was still not ready. Thank goodness the one room had two beds. We all stayed in the one room which was beyond filthy. Dried Vomit on the sofa cushions, table and chairs with crusted food and drinks running down the sides and filthy seat cushions. Urine puddled on the base of the toilet, GIGANTIC booger and brown smear on back of bathroom door. Unknown brown and white splatters on nearly every wall. And all doors and door handles had smears and splatters all over them. Our room was on a “Premium Floor”. The hall had a spilled cookie/candy crumble and brown liquid in the corner when we checked in that was still there the following afternoon. The entire property is a nice building, but dirty. Tried to speak to the General Manager and Assistant General manager several times. They were always conveniently “in a meeting” or had just left the property. By, far the most unprofessional management I have ever encountered. Check-In staff was to only good thing about the experience. They were doing everything they could to try to remedy our situations with the dirty room AND unavailable booked room. This property obviously has a SERIOUS management problem and is a disgrace to the Hilton Brand. I don’t mind to pay a higher rate to stay at a higher rated property. Hence, booking here. This was not a 3 1/2 star property experience - This was 1 star or lower
2 nachten verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Dear Jannette, Thank you for taking the time to provide feedback on your recent stay. I was truly saddened to read about your experience, and I would like to offer my sincere apologies for the subpar housekeeping and lack of attention to detail. I want to assure you that this is not the norm, and your feedback has been passed on to our upper management for further action. Thank you for sharing your review with us, and we hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast omelet made at hotel was delicious, and the attendant was friendly delivered great service.
1 nacht verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Dear Susan, It is wonderful to hear that you enjoyed your omelet and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Derek Boyd, GM

10/10 – Uitstekend

Kari

Positief: Staat van de accommodatie en faciliteiten
Great stay!
1 nacht verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Dear Kari, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Derek Boyd, GM

10/10 – Uitstekend

jaime, daniels

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
I love the staff here and I usually love the rooms. But the room I was in tonight need some maintenance. It looks like they redone a lot of their rooms but maybe not all of them.
1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear jaime, We feel privileged to have your ongoing support and value your feedback immensely. Thank you for sharing your thoughts on how we can further enhance guest satisfaction. Your feedback is incredibly valuable to us, and we will make sure to take it into account. It has been a delightful experience serving you, and we look forward to welcoming you back again soon. Best, Derek Boyd, GM

8/10 – Goed

Ashley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking sucked but everything else was great.
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Ashley, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Derek Boyd, GM

4/10 – Matig

Katie

Reisde met familie en kleine kinderen
Positief: Personeel en service
Room was unavailable 3.5 hours past checkin start time. Once I went back the desk clerk was kind enough to wave parking due to us waiting an hour to Check in
1 nacht verbleven in maart 2024
Reactie van GM op 24 mrt 2024
Dear Katie, Thank you for taking the time to write. I apologize that we did not have a room ready for your arrival; this is not up to our standards. I am glad to hear that once the room was ready, the check-in process was smooth, and you were pleased with our level of service. We appreciate your choice to stay with us, and we hope to have the opportunity to provide you with an even better experience in the future. Sincerely, Michael Pitstick GM

10/10 – Uitstekend

Stephane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Dear Stephanie, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Derek Boyd, GM

8/10 – Goed

Ashley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are clean, spacious, and comfortable. Only 2 of the 3 elevators were working, so lines got big at times. Breakfast was good! Staff was friendly. My kids enjoyed the pool.
3 nachten verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Dear Ashley, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. We look forward to a return visit. Best, Derek Boyd, GM

6/10 – Redelijk

Nathan

2 nachten verbleven in maart 2024
Reactie van GM op 9 apr 2024
Dear Nathan, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Derek Boyd, GM

10/10 – Uitstekend

Ashley

2 nachten verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Dear Ashley, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Derek Boyd, GM

6/10 – Redelijk

ANDREW

Reisde met een groep
Negatief: Netheid, voorzieningen
Not clean
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Andrew, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Derek Boyd, GM