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Beoordelingen van Four Points by Sheraton Charlotte - Pineville

3 out of 5
Four Points by Sheraton Charlotte - Pineville
9705 Leitner Street, Pineville, NC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 528 van 935 beoordelingen" "
Gastenscore: 8 - Goed. 282 van 935 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 935 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 935 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 935 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Michelle

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was very modern and stylish.
2 nachten verbleven in mei 2024
Reactie van Management op 23 mei 2024
Michelle, Thank you so very much for taking the time to let us know what you enjoyed about your stay. We do hope to see you again.

2/10 – Ontzettend slecht

Estelle

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
the pool was really dirty and not usable at all
3 nachten verbleven in mei 2024
Reactie van Management op 23 mei 2024
Estelle, we are sorry to hear that you did not enjoy your recent stay. Thank you for your feedback.

6/10 – Redelijk

Laurene

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Management op 23 mei 2024
Laurene, Thank you for taking the time to rate your stay with us.

10/10 – Uitstekend

David

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay.
1 nacht verbleven in mei 2024
Reactie van Management op 23 mei 2024
David, Thank you so much for the 5 out of 5 rating. We do hope to see you again if your travels bring you back to the area

8/10 – Goed

Moises

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Management op 23 mei 2024
Moises, Thank you for rating your recent stay. We hope you will stay again.

6/10 – Redelijk

Kelly

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Management op 23 mei 2024
Kelly, Thank you for taking the time to rate your recent stay.

8/10 – Goed

Craig, West Roxbury

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Management op 23 mei 2024
Craig, Thank you for taking the time to rate your recent stay with us. We do hope that you will stay again.

8/10 – Goed

Gwendolyn, Wake Forest

1 nacht verbleven in april 2024
Reactie van Management op 23 mei 2024
Gwendolyn, Thank you for taking the time to rate your recent stay. We do hope that you will stay again if you are in the area.

10/10 – Uitstekend

Donnette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Management op 29 apr 2024
Donnette, we are thrilled to see you enjoyed your stay. We hope you will stay again

8/10 – Goed

Sarah

1 nacht verbleven in april 2024
Reactie van Management op 23 mei 2024
Sarah, Thank you for taking the time to rate your recent stay. We hope that you will stay again.

8/10 – Goed

Yan

1 nacht verbleven in april 2024
Reactie van Management op 23 mei 2024
Yan, Thank you for taking the time to rate your recent stay.

2/10 – Ontzettend slecht

Mark

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Poor customer service even after finding unknown white powdery substance and empty pill capsules on our counter surfaces. Front desk apologized and said they hoped we had a good rest of the night.
Reactie van Management op 29 apr 2024
Mark, We are so sorry to hear that your stay with us was not pleasant. Thank you for taking the time to leave your feedback. It is though our guest feedback that we are able to improve.

8/10 – Goed

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only negatives are the bedside lights cannot be turned on/off once your in bed and only one side of the king bed had power/USB outlets.
4 nachten verbleven in april 2024
Reactie van Management op 29 apr 2024
Christina, Thank you so much for taking the time to let us know what you enjoyed about your stay and what needs more attention to make our guests stay more enjoyable.

10/10 – Uitstekend

Altaf

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff always courteous makes you feel like you are at home.
4 nachten verbleven in januari 2024
Reactie van Management op 1 mrt 2024
Altaf, thank you so much for those kind words about our team. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

2/10 – Ontzettend slecht

Greg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was just what I needed. HOWEVER, Expedia did not forward my reservation to the hotel. They had no record of my reservation.
2 nachten verbleven in januari 2024
Reactie van Management op 1 mrt 2024
We are so sorry for the inconvenience, but are glad that was the confusion was taken care of you enjoyed your stay.

8/10 – Goed

Darrel R

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Management op 1 mrt 2024
Nicholas, We are so thrilled to see you enjoyed your stay with us. We do hope that you will stay with us again the next time you are in the area.

10/10 – Uitstekend

Dorothy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was greeted by Sam front desk great customer service
5 nachten verbleven in november 2023
Reactie van Management op 28 nov 2023
Dorothy, Thank you so much for the 5 star rating. We are so happy that you enjoyed your stay. I will be sure to inform Sam as well. We do hope to see you again if your travels bring you back to the area.

6/10 – Redelijk

Argemiro

Negatief: Staat van de accommodatie en faciliteiten
Staff is friendly but the place needs an upgrade
3 nachten verbleven in november 2023
Reactie van Management op 28 nov 2023
Argemiro, Thank you so much for taking the time to let us know what you enjoyed about your stay and what we need to work on to improve our guest experience.

10/10 – Uitstekend

John

1 nacht verbleven in november 2023
Reactie van Management op 28 nov 2023
John, Thank you so much for the 10 out of 10 rating. We are happy to see that you enjoyed your stay with us. We do hope that you will stay with us again.

4/10 – Matig

Roderick

1 nacht verbleven in oktober 2023
Reactie van Management op 13 nov 2023
Roderick, we are so sorry to see that you did not enjoy your stay with us. We thank you for the review and will work on improving.

8/10 – Goed

Elana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great front desk staff. Our arrival and departure were seamless.
1 nacht verbleven in oktober 2023
Reactie van Management op 25 okt 2023
Elana, Thank you for taking the time to give us some details you liked about your recent stay with us.

8/10 – Goed

Keith

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet area. Easy access to highway
1 nacht verbleven in oktober 2023
Reactie van Management op 13 okt 2023
Keith, Thank you for taking the time to tell us how your recent stay was. We do hope to see you again the next time you are in the area.

10/10 – Uitstekend

Katlyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and accommodating! Definitely would stay here again!
1 nacht verbleven in oktober 2023
Reactie van Management op 10 okt 2023
Katlyn, We are so happy to hear that you enjoyed your stay with us and look forward to you staying again.

10/10 – Uitstekend

Elisabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Management op 10 okt 2023
Elisabeth, thank you so much for taking the time to rate your recent stay with us. We do hope that we will see you the next time you are in the area.

4/10 – Matig

Thomas

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not on par with typical Four Points
My wife and I like to stay at Four Points when we travel, we typically find our stay to be top notch in all regards. So, I was very surprised when arrived at the Charlotte - Pineville location and immediately noticed it didn’t have the feeling of a typical Four Points, it seemed like an older cheap motel. It turned out it kind of was as when I checked out I found out that it’s been run as a Four Points for the past 20 years but was built as a Best Western. The room wasn’t any better. The lock looked as if someone had broken in recently. The ironing board pad and cover looked like they have never been washed and didn’t fit properly. The television technology was lacking and out of date and there were no working usb ports available. Very disappointing, Sheraton!
1 nacht verbleven in oktober 2023
Reactie van Management op 10 okt 2023
Thomas, we are so sorry to hear that your experience was not a pleasant one. We thank you for your time and for letting us know where we fell short.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet place, clean, well kept
25 nachten verbleven in september 2023
Reactie van Management op 10 okt 2023
David, We are so happy to hear that you enjoyed your stay with us and it was a 5 out of 5. We do hope you will stay again when you are in the area.

6/10 – Redelijk

Stephen

Property around hotel didn’t feel safe !
7 nachten verbleven in september 2023
Reactie van Management op 10 okt 2023
Stephen, we are sorry to hear that you did not enjoy your stay with us. Thank you for taking the time to let us know.

8/10 – Goed

Saw Mo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in september 2023
Reactie van Management op 10 okt 2023
Thank you!!!

8/10 – Goed

diane

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Our door lock extra latch was broken and the room smelled musty but we were only there for two days so we dealt with it. The front office (Bob) was very nice and offered to fix it but we declined. A couple of light bulbs were burned out. It was ok for a two night stay.
2 nachten verbleven in september 2023
Reactie van Management op 10 okt 2023
Diane, Thank you so much for taking the time to let us know what you enjoyed about your stay and what we need to look more into so that we can make improvements.

10/10 – Uitstekend

Kenneth

4 nachten verbleven in september 2023
Reactie van Management op 10 okt 2023
Kenneth, It is so good to see that you enjoyed your recent stay. We do hope that you will stay again if you are in the area.

6/10 – Redelijk

Freda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was ok for the price. Wasn't the worst but could've been better. The beds are extremely hard and pretty old and squeaky.
17 nachten verbleven in augustus 2023
Reactie van Management op 21 sep 2023
Freda, Thank you for taking the time to tell us how your recent stay was and the areas we should look into more for the comfort of our guest.

6/10 – Redelijk

Neil Christopher, Sherman Oaks

Reisde met partner
Positief: Personeel en service
Average hotel with a decent price, location, and staff. Room was a bit dated. Bed was a spring mattress and ok. Microwave didn’t work. Tv ok. Overall might be a good choice for a bargain traveler.
5 nachten verbleven in augustus 2023
Reactie van Management op 11 sep 2023
Neil, Thank you for taking the time to let us know about your recent stay.

10/10 – Uitstekend

Joanne

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Management op 11 sep 2023
Joanne, We are so happy to see that you enjoyed your stay with us. We hope to see you again when you are in the area.

10/10 – Uitstekend

Yi, Chalfont

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay
6 nachten verbleven in augustus 2023
Reactie van Management op 5 sep 2023
Yi, We are so happy to see that you enjoyed your recent stay with us. We do hope the next time you are in the area you will stay with us again.

10/10 – Uitstekend

Zina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2023
Reactie van Management op 31 aug 2023
Zina, we can not thank you enough for taking the time out to let us know how your stay went. We are so happy to see that you enjoyed your stay with us.

10/10 – Uitstekend

Ufuoma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff
5 nachten verbleven in augustus 2023
Reactie van Management op 24 aug 2023
Ufuoma, Thank you so much for the 5 out of 5 rating! We are so happy to see that your recent stay with us was enjoyable. We do hope to see you again when you are back in the area.

8/10 – Goed

Norman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay. Although we only stayed one night, I would recommend this place to anyone, strangers included 😁
1 nacht verbleven in augustus 2023
Reactie van Management op 19 aug 2023
Norman, we cannot thank you enough for your feedback. Thank you! We do hope that you will stay with us again when your back in the area :)

8/10 – Goed

LYNNE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful paved walking trail right across the street..
6 nachten verbleven in juli 2023
Reactie van Management op 8 aug 2023
Hi Lynne, Thank you for the 4 out of 5 rating. We are so glad that you enjoyed the walking trail. We do hope that you will stay again when you are in the area.

10/10 – Uitstekend

Ana E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juli 2023
Reactie van Management op 8 aug 2023
Ana, Thank you for the 5 out of 5 rating! We are so thrilled to see that you enjoyed your stay with us. We do hope you will stay again if your in the area.

10/10 – Uitstekend

Damaris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
5 nachten verbleven in juli 2023
Reactie van Management op 28 jul 2023
Damaris, We are so thrilled to hear that you enjoyed your recent stay with us and Thank You for the 5 out of 5 rating. We do hope you will stay with us again if your back in the area.

10/10 – Uitstekend

Haniyah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked this stay for my father. He indicated that the service was great, breakfast was right on time and he had a great experience overall. Great location.
5 nachten verbleven in juni 2023
Reactie van Management op 25 jul 2023
Haniyah, We are so thrilled to hear that your father had a great stay with us. We do hope the next time he is in the area he stops in again.

10/10 – Uitstekend

Altaf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff always makes me feel like I'm home. Very friendly and compansionate.
3 nachten verbleven in juni 2023
Reactie van Management op 5 jul 2023
Altaf, Thank you so much for continuing to stay with us when you are in the area. The whole team is so happy that you continue to enjoy your stay with us.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was very pleasant. Easy access to Carolina Mall and Interstate 485. I would recommend hotel. We will stay there again when visiting the area.
3 nachten verbleven in juni 2023
Reactie van Management op 9 jun 2023
Susan, We are so happy to hear that you enjoyed your recent stay with us. We look forward to seeing you again we you are back in the area :)

10/10 – Uitstekend

Susan Renee Stolp

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly and answered any questions without seeming preoccupied or annoyed.
7 nachten verbleven in mei 2023
Reactie van Management op 9 jun 2023
Susan Renee, Thank you so much for taking the time to let us know about your recent stay with us. We are so thrilled to know that it was an enjoyable one and we do hope to see you again if you are in the area.

6/10 – Redelijk

Samantha

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Okay
When we got in the room there was trash on the floor from the previous people. Lighting wasn’t great and the bed was awful. Both my husband and I had a hard time sleeping on it. Most of the front desk people were very friendly.
3 nachten verbleven in mei 2023
Reactie van Management op 9 jun 2023
Samantha, We are so very sorry to hear of all the unpleasant experiences you encountered during you stay. We have made sure to share your feedback with the correct leadership. Thank you again

10/10 – Uitstekend

Sergio

Reisde met familie
Positief: Netheid, personeel en service
Mattress was to soft springs where damaged.
1 nacht verbleven in mei 2023
Reactie van Management op 9 jun 2023
Sergio, Thank you so much for the 5 out of 5 rating! We have shared your feedback with the appropriate team members so they can look closer into your concerns. Thank you again

8/10 – Goed

Jaime

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
4 nachten verbleven in mei 2023
Reactie van Management op 9 jun 2023
Jaime, Thank you for taking the time to let us know how your stay was with a 8 out of 10 rating. We will continue to work hard to make it a 10 /10

10/10 – Uitstekend

Dixie V

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in fellow was very unfriendly…. Check out fellow the opposite very friendly.
1 nacht verbleven in mei 2023
Reactie van Management op 9 jun 2023
Dixie, we are so sorry to hear that your check in was not pleasant, but glad you were able to experience a more pleasant team member. We will certainly speak with all our team members. Even with that we Thank you for the 10/10 rating. We hope you will stay again the next time you are in the area.

6/10 – Redelijk

Ricardo

1 nacht verbleven in mei 2023
Reactie van Management op 5 jul 2023
Ricardo, Thank you for taking the time to leave a rating of your recent stay.