Dakterras

Beoordelingen van Sheraton Charlotte Hotel

4 out of 5
Sheraton Charlotte Hotel
555 South McDowell Street, South Tower, Charlotte, NC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 572 van 1076 beoordelingen" "
Gastenscore: 8 - Goed. 207 van 1076 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 1076 beoordelingen" "
Gastenscore: 4 - Matig. 101 van 1076 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 77 van 1076 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Karen

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Only negative is you have to pay to park but you do in most places down town Charlotte.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

ANDRE, Bradenton

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room got flooded in the middle of the night, had to move rooms at 3:30 am! Many of our things got wet. Overall it has been the worst experience we ever had and we travel a lot! No manager on duty until 7am i was told. Trying to pack all your stuff when you and your wife is half a sleep, move rooms & all of your thighs is definitely no fun and it ruined our stay here.half of the room was cover in water! Totally unacceptable!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved my stay at the Sheraton Hotel in Uptown Charlotte! Short drive and walk from various tourist attractions & dining options. Staff was lovely!
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
We are thrilled you could explore the best attractions in town with ease from our awesome location, Jennifer. Thank you for sharing your positive experience at Sheraton Charlotte Hotel. Revisit anytime!

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything, from service to the actual room itself only thing i didn’t like was it felt like the water took forever to warm other than that great experience 👌
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Eric, your five-star praise is truly rewarding. Thank you from everyone at Sheraton Charlotte Hotel. We are happy our service and accommodations impressed you significantly but we will definitely have maintenance check on the water temperature so your next stay is even more enjoyable. See you then!

10/10 – Uitstekend

haylee

Positief: Netheid
2 nachten verbleven in mei 2024
Reactie van Hotelmgmt op 20 mei 2024
Thank you for your five-stars, Haylee. We look forward to your return and hope it's soon!

10/10 – Uitstekend

JEVAR, TALLAHASSEE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing really exciting or exceptional. I enjoyed the gym facilities during my stay as it was nice and clean with a good balance of available equipment. Thanks for having it available 24hrs.
3 nachten verbleven in mei 2024

4/10 – Matig

Nelly

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very old, the rooms need major renovations
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Nelly, we regret you were not satisfied with your recent stay. We appreciate your honestly and will be discussing updates with our Management Team. Please allow us another opportunity to improve your impression in the future. Thank you!

10/10 – Uitstekend

Mikey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
We appreciate you sharing your compliments, Mikey. Having you at Sheraton Charlotte Hotel was truly a treat. We hope to impress you again soon!

10/10 – Uitstekend

Gladys

Reisde met partner
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 18 mei 2024
Receiving your five-stars means a lot to us, Gladys! Thank you and we hope to see you again soon.

4/10 – Matig

Denisse

Reisde met familie en kleine kinderen
Positief: Voorzieningen
The bathroom was not very clean and there were some hairs in the beds
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ladazhia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van HotelMgmt op 16 mei 2024
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 – Uitstekend

Novia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay here
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
And we enjoyed having you here, Novia! We hope you will be joining us at Sheraton Charlotte Hotel again. Until next time!

10/10 – Uitstekend

Hakan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in maart 2024
Reactie van HotelMgmt op 17 mei 2024
Hakan, we are overjoyed to read your stay was perfect all around. Thanks for choosing Sheraton Charlotte Hotel. See you next time!

8/10 – Goed

Emmanuel

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
good
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
We appreciate you letting us know your stay was enjoyable, Emmanuel. We would love to hear how we can impress you even further next time! We are positive that we can earn another star or two when you revisit Sheraton Charlotte Hotel!

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Voorzieningen
Bathroom very small. Felt more like an RV. Toilet low, tiny and uncomfortable. Shower narrow and small too.
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
While your five-star rating makes us proud, we are sad to read our restrooms left something to be desired. We will discuss your helpful feedback internally as we want our guests to experience comfort in every area of their stay. Thank you, Joseph, for your review. We hope you will still choose our property in the future so we can continue to impress you.

10/10 – Uitstekend

Julissa Cristina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything you need. Very welcoming and friendly environment
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
We love that you could experience everything Charlotte has to offer with great ease from our ideal location, Julissa. It's also a joy to read our southern hospitality further won you over here at Sheraton Charlotte Hotel. We hope to be your first choice for your future trips to our area!

6/10 – Redelijk

Kamila

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 13 mei 2024
We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us, Kamila. It is our hope you will visit us again so that we can win you over completely.

10/10 – Uitstekend

Sherri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
Sherri, what incredible feedback! Hearing your experience with us at Sheraton Charlotte Hotel was impeccable from start to finish has us all smiling! We hope for the honor of hosting you again one day soon!

6/10 – Redelijk

john

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was next to the highway and very noisy The bathrooms were somewhat upgraded but the room was obviously very old I couldn't sleep there a 2nd night but was still charged for the room
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 17 mei 2024
Thank you, John, for sharing your experience. It is unfortunate to hear that the noise and condition of your room negatively impacted your stay. The fact that you were unable to get a good night's rest leading to your early departure and you were not compensated is understandably frustrating. Your feedback is important, and efforts will be made to address these concerns to improve the guest experience. We suggest contacting your booking agency as we are unable to make changes and/or adjustments to reservations not made with us. Should you need anything further we are always here for you. Hopefully, we can work to restore your full confidence in us.

8/10 – Goed

Dustin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great proximity to uptown.
5 nachten verbleven in mei 2024
Reactie van HotelMgmt op 10 mei 2024
How exciting to read our location eased your travels and allowed you to explore the best attractions in town! Be sure to choose Sheraton Charlotte Hotel again, Dustin! Thanks!

6/10 – Redelijk

Nazira

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Did not get get room service and any requests made for hotel room service
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 10 mei 2024
Nazira, we are sorry to read you had trouble with room service during your stay. We hope your experience was comfortable and enjoyable otherwise. We will look into this immediately so your future visits are perfect from start to finish.

10/10 – Uitstekend

Laura M

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, very good.
4 nachten verbleven in mei 2024
Reactie van HotelMgmt op 10 mei 2024
We loved to hear your time at Sheraton Charlotte Hotel was perfect! Thank you for sharing, Laura! We hope to welcome you back soon!

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great; I loved the location, my room and the view of downtown from my room. The staff was friendly and professional. I will definitely return to this proparty the next I'm in town.
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 7 mei 2024
Thank you for sharing your positive experience with us at Sheraton Charlotte Hotel, Mark! We're thrilled to hear that you enjoyed your stay, from the convenient location to the warm hospitality! It's fantastic that you appreciated the view of downtown from your room and found everything to your liking. We look forward to welcoming you back on your next visit to town and providing you with another memorable stay. Safe travels until then!

10/10 – Uitstekend

Jereme

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and easy and good restaurant too.
3 nachten verbleven in april 2024
Reactie van HotelMgmt op 7 mei 2024
Receiving your perfect rating and praise is exciting, Jerem! Thank you for letting us know that your stay at Sheraton Charlotte Hotel was impressive. Be sure to choose us whenever you are in town!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicest hotel ever
1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 1 mei 2024
Wow! What a generous compliment, Jennifer! Thank you from all of us at Sheraton Charlotte Hotel. Revisit anytime!

2/10 – Ontzettend slecht

Callan

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 20 mei 2024
We regret that your experience did not leave you with a better impression, Callan. We hope to have another chance to restore your confidence in us.

8/10 – Goed

Christopher

2 nachten verbleven in april 2024
Reactie van Hotelmgmt op 19 mei 2024
Thank you for taking a moment to leave us with your positive score. Hurry back, Christopher!

10/10 – Uitstekend

Jorge ángel

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 18 mei 2024
Thank you for your five-stars, Jorge ángel. We look forward to your return and hope it's soon!

10/10 – Uitstekend

Myles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Spacious. Friendly staff. Close to the airport
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 26 apr 2024
Myles, your praise for our team is greatly appreciated! We love that our sparkling clean accommodations and convenient location also impressed you. Be sure to choose Sheraton Charlotte Hotel again!

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We quite enjoyed our stay here. We booked two nights for a concert and were so pleased with the room and amenities. The food downstairs was delicious (absolutely recommend the short ribs with fried Brussel sprouts with basalmic reduction) and the Starbucks coffee was welcomed on our early departure. Staff were welcoming and kind, and the location was very convenient.
2 nachten verbleven in februari 2024
Reactie van HotelMgmt op 26 apr 2024
Thank you for taking the time to review your stay at Sheraton Charlotte Hotel. It's delightful to hear that you enjoyed your room, the amenities, and our dining options! Your recommendation is much appreciated! We're also glad that Starbucks added a comforting touch to your early departure. It's wonderful to know that the team made you feel welcome and that the location served your needs well. Looking forward to your next visit when you're back in town for another concert or just to relax and enjoy the area!

10/10 – Uitstekend

Ulysses Stephen Navy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was nice
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 25 apr 2024
We appreciate you sharing your thoughts with us! We loved offering the best hospitality experience possible and hope to do it again soon! Thanks for choosing Sheraton Charlotte Hotel. Until next time!

8/10 – Goed

Daniellei

1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 12 mei 2024
Thank you for taking a moment to leave us with your positive score. Hurry back!

10/10 – Uitstekend

Jeffrey, Nashville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall everything was great
2 nachten verbleven in februari 2024
Reactie van HotelMgmt op 19 apr 2024
Thank you, Jeffrey, for sharing your five-star feedback. We are thrilled your experience was seamless all around. Be sure to choose Sheraton Charlotte Hotel again!

10/10 – Uitstekend

Brandy, Lafayette

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super easy check in and the rooms are big! Loved our stay.
1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 13 apr 2024
Brandy, we loved welcoming you to the Sheraton Charlotte Hotel! Thank you for your fantastic comments about our efficient team and spacious accommodations. Please think of us when planning your next getaway!

6/10 – Redelijk

Glenn

Reisde met partner
Negatief: Voorzieningen
Convenient to the location I had to visit downtown. Limited outlets for today's technology requirements. Room very small uncomfortable to move about.
2 nachten verbleven in april 2024
Reactie van Hotelmgmt op 13 apr 2024
While we’re delighted that our fantastic location proved helpful for your needs, Glenn, it’s disappointing that we were unable to surpass your expectations. Our team will review your feedback to see how we can enhance the guest experience. Please allow us a second chance to make a better impression.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service
Great staff at check in
1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 13 apr 2024
We love knowing that you felt welcomed and well cared for from the moment you arrived, William! Thank you for your five-star score for the Sheraton Charlotte Hotel. We hope your plans bring you back soon!

8/10 – Goed

Rafael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff and cleanliness.
3 nachten verbleven in april 2024
Reactie van Hotelmgmt op 13 apr 2024
Our team will be elated by your comments, Rafael! We are dedicated to clean spaces and we’re so glad it shows. Please visit us again soon at the Sheraton Charlotte Hotel!

10/10 – Uitstekend

RICHARD

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location for easy access to the Spectrum.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 10 apr 2024
We are pleased you could take advantage of our ideal location, Richard. Thank you for choosing Sheraton Charlotte Hotel. See you next time!

10/10 – Uitstekend

Allen

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in februari 2024
Reactie van HotelMgmt op 10 apr 2024
We are known for our southern hospitality here at Sheraton Charlotte Hotel and glad this enhanced your experience tremendously, Allen. Thank you for your compliments. Be sure to choose us again whenever you are in Charlotte!

4/10 – Matig

alfredo

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 7 apr 2024
Thank you for staying with us, Alfredo. It's disappointing that you were not fully satisfied and we hope to have another chance to leave you with a better impression.

8/10 – Goed

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Went for an overnight trip with our family. No real complaints, rooms were decent and clean. (Minus a dirty sock found in the bathroom of our girl’s room that was found under the bathroom vanity. Part of the reason I booked this hotel was the pictures of the rooftop space. That was a disappointment. The pictures look way nicer than the actual space. It was run down and just not very nice although the view was fantastic.
1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 9 apr 2024
Heather, we appreciate your review and enjoyed having you here with your family. Thank you for your compliments regarding our rooms, but we will definitely speak with housekeeping to enhance their attention to detail moving forward. Your honest insights about our amenities help us to improve and we will discuss the rooftop with our Management Team. We hope to welcome you again for an even better getaway!

10/10 – Uitstekend

Bruce

1 nacht verbleven in maart 2024
Reactie van HotelMgmt op 24 apr 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Bruce.

10/10 – Uitstekend

Michele

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed myself.
1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 6 apr 2024
What a joy to learn your stay was magnificent from start to finish, Michele. Be sure to choose Sheraton Charlotte Hotel again!

10/10 – Uitstekend

Marcella

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was really friendly and professional. Will be back.
1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 6 apr 2024
We love that you will be returning to Sheraton Charlotte Hotel in the future, Marcella. Thank you for your terrific feedback, particularly about our team! We all hope to see you again soon!

4/10 – Matig

Edith

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
For the area and price I expected a more luxurious room
1 nacht verbleven in maart 2024
Reactie van Hotelmgmt op 6 apr 2024
Edith, it is disappointing to read you were not completely satisfied with your stay. Thank you for taking the time to share your honest feedback as we always look for ways to improve. We would love another chance to win you over when you are back in Charlotte.

6/10 – Redelijk

africa

No complimentary breakfast
2 nachten verbleven in maart 2024
Reactie van Hotelmgmt op 6 apr 2024
We appreciate your feedback and insights on areas you would like to see enhanced. We hope to impress you further in the future.

8/10 – Goed

Kareem

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Hotelmgmt op 2 apr 2024
Kareem, it was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

10/10 – Uitstekend

Lucianne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
3 nachten verbleven in maart 2024
Reactie van HotelMgmt op 3 apr 2024
Your review has us all smiling here at Sheraton Charlotte Hotel! Thank you, Lucianne. Revisit anytime!

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Hotelmgmt op 2 apr 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Kevin.