Dear Helen, Thank you for taking the time to share about your stay. We are genuinely sorry that your experience at our hotel did not meet your expectations. We apologize for the inconvenience caused by the size of your room, as well as the discomfort of the bed. Your comments about the alarm clock are also concerning, and we apologize for any difficulties this may have caused with your airport shuttle. Please know that we take your feedback seriously and will address these concerns with our respective teams for further improvements. Your satisfaction is our top priority, and we sincerely hope you will reconsider and give us another chance to exceed your expectations. Drew Dunston General Manager

Dear Orfanel, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments.Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear LaWan, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our team strives to ensure an exceptional experience for each guest. We are genuinely sorry the room and amenities did not meet your expectations. We appreciate you bringing these observations to our attention. We hope to have another chance to welcome you on a future visit.Drew DunstonGeneral Manager

Dear Emily, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. We sincerely apologize for the oversight with your room and will address this with our housekeeping team for further improvements. Thank you for bringing this to our attention, and we are very grateful for your patience. We are glad you enjoyed your stay overall and look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Pebe, Thank you for the perfect rating for Tru by Hilton Charlotte Airport Lake Pointe. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Drew DunstonGeneral Manager

Dear Ty, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location close to the airport was perfect for your needs.Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe. We look forward to providing you with another exceptional stay.Drew DunstonGeneral Manager

Dear Rebecca, Thank you for choosing us again for your recent visit. We sincerely apologize for the inconvenience and frustration caused by the change in our parking policy. In the interest of transparency, we keep our website updated with information and pricing so guests can see our parking rates. Your feedback is valuable to us, we understand the importance of clear communication regarding any policy updates, and we will address this adequately. We regret missing the opportunity to exceed your expectations, and we hope to have the chance to regain your trust in the future.Drew DunstonGeneral Manager

Dear Yoonhyuk, Thank you for your feedback regarding your stay. We apologize for the disturbance caused by our housekeeping and maintenance teams during your stay. Your input is invaluable, and we will address this issue with our respective teams for further improvements so we adhere to our guests' privacy and comfort needs. Thank you for bringing this to our attention. We eagerly look forward to the opportunity to provide you with a more pleasant experience during your next visit.Drew DunstonGeneral Manager

Dear Robin, Thank you for being our guest and for taking the time to write your review. While we are pleased that you enjoyed your overall stay, we apologize for the inconvenience you experienced with our parking and internet services. We understand the importance of transparent communication regarding additional charges, and we keep our website current with updated information and pricing so guests can see our parking rates before booking. Your feedback is essential; we will address the issues you mentioned with our respective teams to enhance the overall experience for our guests. We hope to welcome you back and provide you with a more satisfying stay in the future.Drew DunstonGeneral Manager

Dear Cristina, Thank you for being our guest and for taking the time to write your review. We understand your concerns regarding the parking fee and regret any inconvenience this may have caused you. Our parking rates are competitively priced and are intended to provide our guests with the most convenient and secure parking possible. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking. Your specific feedback about your room is incredibly valuable to us. We appreciate knowing what our guests enjoy and the things they would change. Your input will aid us in making necessary improvements. We would welcome another chance to show you our commitment to exceptional service.Drew DunstonGeneral Manager

Dear Kassidy, Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe for your recent stay. It is a pleasure to know how much you enjoyed our clean property, delicious breakfast in addition to our friendly associates. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Hernando, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed the cleanliness of our property. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Giuliana, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed our spotless hotel. Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe, and we look forward to providing you with another exceptional stay.Drew DunstonGeneral Manager

Dear Donnea, Thank you for being our guest and for taking the time to write your review. We appreciate both your positive feedback as well as hearing the things you would change. We regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Drew DunstonGeneral Manager

Dear Kayla, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments.Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Jennifer, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our lobby bar, the check-in process, and the service provided by our associates. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Jeffrey, Thank you for your feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn that we did not meet these expectations. We apologize if the parking fee came as a surprise during your stay. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. Your feedback concerning our parking fees has not gone unnoticed. We appreciate your input, as we always want to hear what would have enhanced your stay. We hope you will give us another opportunity to show you the hospitality you deserve and to prove that we truly value your patronage.Drew DunstonGeneral Manager

Dear Dana, Thank you for the five-star rating for Tru by Hilton Charlotte Airport Lake Pointe. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Drew DunstonGeneral Manager

Dear Jaime, Thank you for the generous rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Tru by Hilton Charlotte Airport Lake Pointe. We look forward to your return and wish you all the best with your future travels.Drew DunstonGeneral Manager

Dear Phil, Thanks for sharing your generous rating of Tru by Hilton Charlotte Airport Lake Pointe. We are pleased you enjoyed your time with us, and we hope to see you again soon.Drew DunstonGeneral Manager

Dear Avery, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments.Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Cremas, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed the clean, spacious accommodations and the lobby area. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments.Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Saleh, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our clean accommodations. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Bryon, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments.Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Yolanda, Thank you for sharing the details of your stay at Tru by Hilton Charlotte Airport Lake Pointe. We enjoyed reading your generous comments about the cleanliness of our rooms and our associates and are glad to have exceeded your expectations. It was our pleasure to host your visit, and we look forward to having you as our guest again!Drew DunstonGeneral Manager

Dear Yolanda, We are delighted to hear you had a great stay at Tru by Hilton Charlotte Airport Lake Pointe. Your satisfaction is important to us, so we are thrilled to have exceeded your expectations. We hope to see you again soon.Drew DunstonGeneral Manager

Dear Darren, Thank you for the five-star rating of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and are glad you particularly enjoyed the pool table. Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Alea, Thank you for the outstanding review for Tru by Hilton Charlotte Airport Lake Pointe. We are delighted you loved our hotel and friendly associates. It is also wonderful to know you enjoyed our clean rooms and ease of access to the airport.It is always a pleasure to hear that a guest is excited to return, and we look forward to providing you with another exceptional stay.Drew DunstonGeneral Manager

Dear Karla, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Tru by Hilton Charlotte Airport Lake Pointe. We look forward to your return and wish you all the best with your future travels.Drew DunstonGeneral Manager

Dear Jennifer, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know you had a great stay with us. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Eric, We are delighted you enjoyed your stay at Tru by Hilton Charlotte Airport Lake Pointe. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Drew Dunston General Manager

Dear Mckenzie, Thank you for the five-star review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments.Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Robert, Thank you for your feedback regarding your stay. Please accept our apologies if our associates were not responsive to your needs and for any noise that disrupted your sleep. We strive to deliver exceptional service and comfortable, good night's sleep; therefore, we sincerely regret this was not your experience. We will share your comments with the appropriate individuals, and we hope you will give us another opportunity to prove that we are committed to providing outstanding hospitality.We look forward to welcoming you again soon.Drew DunstonGeneral Manager

Dear Christopher, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our clean accommodations, amenities, modern and well-appointed property, and the service provided by our devoted associates. However, we regret not meeting your expectations for breakfast; we will share your comments with our culinary team to enhance our breakfast buffet. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Sara, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our excellent property and convenient location, in addition to our devoted associates. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Lue, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know you had a perfect experience during your time with us. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Shaqorie, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad you liked our property and environment, which makes you feel at home.Thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe, and we look forward to providing you with another exceptional stay.Drew DunstonGeneral Manager

Dear David, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Tru by Hilton Charlotte Airport Lake Pointe. We look forward to your return and wish you all the best with your future travels.Drew DunstonGeneral Manager

Dear Todd, Thank you for your review. We are always eager to hear from our guests, so we appreciate you sharing this feedback with our team. Our goal as a brand is to provide smaller, more efficiently designed rooms that provide thoughtful storage spaces, large bathrooms, and all the essentials for an enjoyable travel experience. Our re-imagined lobby is designed to be an extension of our guest rooms that provides a relaxing place to gather for both business and leisure travelers alike. With ample seating, semi-private alcoves, and free wireless printing, our lobby offers a comfortable work environment for our guests. In addition, we appreciate you mentioning our lobby, as there is a pool table, board games, and a giant media wall available for guest entertainment. We understand that each and every traveler places value on different floor plans, designs, and amenities. We hope that the size of our guest rooms proved to be manageable during your stay and that you were able to take advantage of our spacious lobby while you were in town. We are grateful for your feedback and wish you all the best during your travel adventures!Drew DunstonGeneral Manager

Dear Pam, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our spacious, beautiful room and bathrooms. We appreciate you recommending us to fellow travelers. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear L. Chenoa, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our spotless accommodations and amenities, in addition to the service provided by our devoted associates. We appreciate you for sharing your observations regarding the online check-in, as we always want to know how we can enhance our guests' satisfaction. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Roberta, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Tru by Hilton Charlotte Airport Lake Pointe. We look forward to your return and wish you all the best with your future travels.Drew DunstonGeneral Manager

Dear Baylee, We appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our spotless, relaxing accommodations in addition to our devoted associates. Thank you for choosing us, and we hope to have a chance to host you again in the future.Drew DunstonGeneral Manager

Dear Justice, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Tru by Hilton Charlotte Airport Lake Pointe. We look forward to your return and wish you all the best with your future travels.Drew DunstonGeneral Manager

Dear Jason, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Drew DunstonGeneral Manager

Dear Eric, Thank you for the perfect rating for Tru by Hilton Charlotte Airport Lake Pointe. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Drew DunstonGeneral Manager

Dear Kevin, Thank you for your positive feedback about your recent stay at Tru by Hilton Charlotte Airport Lake Pointe! We are glad you appreciated our convenient location near the airport and noticed the modernity of our property. We hope to have the pleasure of welcoming you back for another great stay in the future!Drew Dunston General Manager

Dear Donna, We appreciate you leaving your excellent rating for Tru by Hilton Charlotte Airport Lake Pointe. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Drew Dunston General Manager

Dear Donna, Thank you for the generous review of Tru by Hilton Charlotte Airport Lake Pointe. We are thrilled to read about your fantastic pre and post-travel stay with us and that our shuttle service worked well for you. Thank you again; we look forward to welcoming you back on your next visit to the Charlotte area.Drew DunstonGeneral Manager

Dear Gladys, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Tru by Hilton Charlotte Airport Lake Pointe. We look forward to your return and wish you all the best with your future travels.Drew DunstonGeneral Manager