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Beoordelingen van Holiday Inn Rochester Chatham, an IHG Hotel

4 out of 5
Holiday Inn Rochester Chatham, an IHG Hotel
Maidstone Road, Chatham, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 348 van 951 beoordelingen" "
Gastenscore: 8 - Goed. 363 van 951 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 951 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 951 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 951 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Pablo

Negatief: Netheid, personeel en service
Ontbijt was waardeloos vette troep
3 nachten verbleven in april 2023

8/10 – Goed

geertruida

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goed
Het hotel is verouderd maar wel schoon. Het beste ontbijt wat in alle holidays inn kregen, Alleen jammer dat het ontbijt hoe het verzorgd werd aan het personeel lag wat er werkte.
3 nachten verbleven in juni 2022

8/10 – Goed

Maarten

Zakenreiziger
Positief: Personeel en service, comfort kamer
In orde maar mist finishing touch
De ligging van het hotel is goed, de kamers zijn best gehorig onderling helaas. De staat van het hotel is redelijk. Het schoonmaken kan hier en daar wel verbeterd worden niet alles wordt meegenomen in de schoonmaak er lag op de vensterbank nog stof van een verbouwing. Het eten (roomservice) is best prijzig voor wat je krijgt een IKEA kwaliteit maar dan wel voor een hogere prijs (3x). Voor een paar nachten is best ok, ander nadeel was ook wel dat je geen koelkast hebt.
13 nachten verbleven in april 2021

10/10 – Uitstekend

Inge, Belgium

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een aanrader
Héél vriendelijke ontvangst, goeie service, mogelijkheid tot gebruik van zwembad. Héél nette kamers. Een ontbijtje inbegrepen in de prijs zou het verblijf totaal maken.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very friendly
prima en rustig verblijf. Goede service. Vriendelijk en behulpzaam personeel in het restaurant. Kennelijk ben ik nog van de oude stempel, want ik stoor me aan het feit dat ik in uw verhaal overal met "je" aangesproken word. Ik ben reeds ver in de 60 en ben dat niet gewend.

4/10 – Matig

Bert, Gent

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Internet facilities are very expensive, as is the breakfast. There were youngsters making lots of noise from 01:45 till 03:00 am, but the reception could not be reached to make a complaint. Never Holliday Inn again !!!!

8/10 – Goed

Gerrit, Lemelerveld

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nette kamer met fijne bedden en een lekker ontbijt
prima!

8/10 – Goed

A. Kleijne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prettig hotel bij het mooie stadje Rochester.
Prima hotel, fijn zwembad, lekker gegeten. Rochester vlakbij met mooie kathedraal en gezellig centrum.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service
weinig behulpzaam om onze fietsen onderdak te krijgen. eten zeer matig.

10/10 – Uitstekend

Chelsea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the spa
1 nacht verbleven in april 2024
Reactie van Damien op 14 apr 2024
Dear Chelsea, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Damien Guest Service Manager

8/10 – Goed

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Damien op 16 apr 2024
Good evening Amanda, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. We really appreciate your feedback and I'm very pleased to hear you enjoyed your stay with us. We hope to see you again in the future. :) Kind regards, Damien. Guest Service Manager

10/10 – Uitstekend

Belinda

Positief: Voorzieningen
Very nice place and people
1 nacht verbleven in april 2024
Reactie van Priya op 12 apr 2024
Dear Belinda, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager

10/10 – Uitstekend

Sylvia Eileen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is convenient for where we needed to go. We have stayed there before. The staff are always friendly and willing to help in any way
3 nachten verbleven in april 2024
Reactie van Priya op 9 apr 2024
Dear Sylvia Eileen, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager

8/10 – Goed

Rebecca

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool and Gym very nice as an extra.Polite staff on desk. Modern restaurant Menu was limited as many items listed not available Bedroom needs to be cleaned under bed and skirting boards.
2 nachten verbleven in maart 2024
Reactie van Priya op 4 apr 2024
Dear Rebecca, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

8/10 – Goed

Dr Ruth

3 nachten verbleven in maart 2024
Reactie van Priya op 21 apr 2024
Dear Dr Ruth, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. We really appreciate your feedback and I'm very pleased to hear you enjoyed your stay with us. I will be sure to share your comments with the team. We hope to see you again in the future. :) Kind regards, Priya. Guest Service Manager

10/10 – Uitstekend

Phyllis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel lovely friendly staff
Reactie van Priya op 25 mrt 2024
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

10/10 – Uitstekend

Phyllis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel clean comfortable beds lovely buffet breakfast good range of food and staff very friendly
1 nacht verbleven in maart 2024
Reactie van Priya op 25 mrt 2024
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya

8/10 – Goed

Martin, Bicester

Positief: Personeel en service, voorzieningen
The property requires an upgrade. It would stand out because the rooms are large, the amenities are already in place, and the hotel is at a convenient location.
2 nachten verbleven in maart 2024
Reactie van Priya op 23 mrt 2024
Dear Martin, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Maria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff in breakfast room were lovely & helpful.. Food was lovely too
2 nachten verbleven in maart 2024
Reactie van Priya op 23 mrt 2024
Dear Maria, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 – Uitstekend

Kamil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very satisfied
1 nacht verbleven in maart 2024
Reactie van Priya op 23 mrt 2024
Dear Kamil, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

6/10 – Redelijk

LISA

Positief: Personeel en service
My room was ok, in need of a lick of paint and new carpet. Huge cobweb , clealiness could be better. A lot of the foid menu was unavaible. Gym out if use.Very standard stay, wouldnt go back
1 nacht verbleven in maart 2024
Reactie van Priya op 23 mrt 2024
Dear Lisa, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. Take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Gordon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean property, windows could do with replacing
1 nacht verbleven in maart 2024
Reactie van Priya op 14 mrt 2024
Dear Gordon, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 – Uitstekend

Lee Wee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van Priya op 19 feb 2024
Dear Lee Wee, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 – Uitstekend

Taryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This morning at breakfast this one lady called Dee stood out. She went over and beyond... i couldnt help but watch her. She made sure everything was perfect, no exaggeration. She made sure the food was out and presented nicely for others she was cleaning!. Emptying the tables...... the whole dining area she kept perfect and clean and all by herself. I had to stop and praise her fantastic job. Great dining experience thanks too Dee. 🙏
1 nacht verbleven in februari 2024
Reactie van Priya op 13 feb 2024
Dear Taryn, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

8/10 – Goed

Syed

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice and clean place. Rooms were clean and pleasant. Staff were friendly.
1 nacht verbleven in februari 2024
Reactie van Priya op 13 feb 2024
Dear Syed, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very helpful and friendly staff
1 nacht verbleven in februari 2024
Reactie van Priya op 10 feb 2024
Dear David, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

6/10 – Redelijk

ronnie

Zakenreiziger
Positief: Netheid
4 nachten verbleven in januari 2024
Reactie van Priya op 27 jan 2024
Dear Ronnie, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

6/10 – Redelijk

Dean

1 nacht verbleven in januari 2024
Reactie van Priya op 27 jan 2024
Dear Dean, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Jan

1 nacht verbleven in januari 2024
Reactie van Priya op 27 jan 2024
Dear Jan, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Jacqui

3 nachten verbleven in januari 2024
Reactie van Priya op 27 jan 2024
Dear Jacqui, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Donnamarie

1 nacht verbleven in januari 2024
Reactie van Priya op 21 jan 2024
Dear Donnamarie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Ade

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely night stay
It was amazing. Friendly staff and lovely breakfast.
1 nacht verbleven in januari 2024
Reactie van Priya op 11 jan 2024
Dear Ade, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 – Goed

Christina

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Priya op 11 jan 2024
Dear Christina, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Gaurav

1 nacht verbleven in januari 2024
Reactie van Priya op 11 jan 2024
Dear Gaurav, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 – Goed

Sean

3 nachten verbleven in januari 2024
Reactie van Priya op 11 jan 2024
Dear Sean, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Richard

1 nacht verbleven in december 2023
Reactie van Priya op 11 jan 2024
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

KICHUL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Priya op 11 jan 2024
Dear Kichul, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 – Goed

Julie

1 nacht verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Julie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Thapelo Benjamin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Mr Thapelo, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All Great !
1 nacht verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

4/10 – Matig

Charles

Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Charles, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Michael

4 nachten verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Michael, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 – Goed

Ben

1 nacht verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Ben, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

4/10 – Matig

Nancy

1 nacht verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Nancy, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Jackie

1 nacht verbleven in december 2023
Reactie van Priya op 27 dec 2023
Dear Jackie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

8/10 – Goed

Daniel

2 nachten verbleven in november 2023
Reactie van Priya op 27 dec 2023
Dear Daniel, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

6/10 – Redelijk

Sarah

1 nacht verbleven in november 2023
Reactie van Priya op 27 dec 2023
Dear Sarah, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Donnamarie

1 nacht verbleven in november 2023
Reactie van Priya op 27 dec 2023
Dear Donna Marie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager

6/10 – Redelijk

Yusuke

3 nachten verbleven in november 2023
Reactie van Priya op 27 dec 2023
Dear Yusuke, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager

10/10 – Uitstekend

Takeshi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Priya op 1 jan 2024
Dear Takeshi, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager