2/10 – Ontzettend slecht
Julius
Reisde met een groep, Reisde met familie
8 jun 2024
Negatief: Netheid, personeel en service
I recently stayed at your establishment; Towneplace Suites located at 9620 Baltimore Avenue, College Park, MD, 20740 from Saturday May 25- Sunday May 26, 2024. Upon my check-in one of your employees(night supervisor) was not pleasant at all. He seemed to catch an attitude when I was asking him questions as if I was bothering or annoying him regarding an issue I had with my room. I received my room key for room 207. Upon entering my room, there were roaches crawling around. I killed the ones I could, took a picture of it and immediately headed back downstairs with my family to ask for my room to be switch. I don’t think it is fair for me to stay in a room that has a pest problem. When I went to explain to the supervisor, what the issue was, he immediately caught an attitude and stated “that I was big and loud to shut up and listen to what he has to say about this issue’ he started speaking to his coworker in their native languages. Which I find to be very rude and disrespectful as I was unable to interpret what they were saying. So I have no idea if they were talking about myself and my family or what. It was in the moment I felt that my business wasn’t valued nor was I as human. I showed him the picture of the dead roaches just to prove my point. However before he would even begin to switch out my room, he sent his coworker to the room to verify what was being said was true. It’s a lot more to write, but I was only given 1500 characters
Julius
1 nacht verbleven in mei 2024