Dear Stephan, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Kyle Morrison, GM

Dear Carolyn, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. I'm very happy to hear that our staff was welcoming. Do visit us again soon! Best, Kyle Morrison, GM

Dear Kyle, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Kyle Morrison, GM

Thank you for your feedback.

Dear Christopher, We always strive to leave a lasting impression, so I apologize that your experience with us was just okay. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses and, ultimately, improve our services. Thank you for taking the time to share your review with us. Sincerely, Kyle Morrison, GM

Dear Doris, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Kyle Morrison, GM

Dear Marc, It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Jordan Francisco, GM

Thank you for your feedback.

Dear Karen, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our amenities and friendly service while in town. I appreciate your comments regarding parking, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Kyle Morrison, GM

Thank you for your feedback.

Dear Joselyn, We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. Sincerely, Jordan Francisco, GM

Dear Bethany, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Jordan Francisco, GM

Dear Tom, We deeply regret the inconvenience you experienced during your stay. I apologize for the fact that we were unable to provide you with a room upon your arrival and that our staff were not as helpful as they should have been. This is not acceptable according to our standards, and we are continuously striving to improve the quality of our service. I hope that you will give us another chance to show you the exceptional level of service that our guests have come to expect. Sincerely, Jordan Francisco, GM

Dear Kimberly, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Jordan Francisco, GM

Dear Brad, Thank you for staying with us and providing feedback about your recent stay. We are thrilled to hear that you enjoyed our great location and hope to welcome you back soon! Best, Jordan Francisco, GM

Dear Laila, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Jordan Francisco, GM

Dear Matt, We greatly appreciate your high recommendation and would like to extend an invitation to settle in with us again at any time. Thank you for your kind words. Best, Jordan Francisco, GM

Dear Dennis, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the noise issues you encountered. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Sincerely, Jordan Francisco, GM

Dear john, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Kyle Morrison, GM

Dear Eric, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Jordan Francisco, GM

Dear Dahlia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jordan Francisco, GM

Dear Denmark, Thank you for choosing to stay with us. We appreciate your time in providing us with your feedback. We hope to have the pleasure of hosting you again in the future. Sincerely, Jordan Francisco, GM

Dear Margaret, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Jordan Francisco, GM

Dear Nikia, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Jordan Francisco, GM

Dear Lisa, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Columbia again soon. Best, Jordan Francisco, GM

Dear Brenda, Thank you for taking the time to share your experience with us. I want to apologize for the disappointment you felt due to the room type you were assigned and for the mistake made by our associate. Our goal is to ensure that every guest enjoys a comfortable stay, but we clearly missed the mark this time. Your honest feedback is greatly appreciated, and we will use it to make improvements. We hope to have the opportunity to welcome you back and provide you with a better experience on your next visit. Sincerely, Jordan Francisco, GM

Dear John, I am truly sorry to hear that we failed to meet your expectations and left you with a poor impression. Please accept my sincere apologies for being unable to provide you with the exceptional stay and hospitable service that you deserve. Your loyalty is highly valued, and we are committed to making your experience with us exceptional at all times. Thank you for your valuable feedback. It helps us to improve our services and exceed your expectations in the future. We look forward to welcoming you back soon. Sincerely, Jordan Francisco, GM

Dear Kimberly, We sincerely regret your experience; it is never our intent to relocate any guest. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely, Jordan Francisco, GM

Dear Kimberly, We sincerely regret your experience; it is never our intent to relocate any guest. I'm sorry we disappointed you and I'm sure that was frustrating after a long day of travel. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely, Jordan Francisco, GM

Dear Audrey, Thank you for staying with us and for taking the time to leave a review. We are committed to providing bright, fresh, and comfortable accommodations, so I sincerely regret that your experience did not align with our high expectations. We value you as our guest and hope to have the opportunity to deliver a stay that is a true reflection of our commitment to your comfort and satisfaction. Sincerely, Jordan Francisco GM

Dear Jantzeen, We sincerely appreciate your patronage and attention to reviewing our hotel. I am delighted to know you enjoyed our friendly service and convenient location! I am sorry, though, that not every aspect of your stay was satisfactory. Your feedback will be reviewed as a team, and additional steps will be taken to ensure our quality control measures are aligned with our high standards. Thank you again for your time in sharing your valuable feedback; we would love another opportunity to provide you with a stay that is flawless from start to finish.Sincerely, Jordan Francisco GM

Dear Brandy, Thank you for choosing us. We try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. We appreciate your feedback and hope to welcome you again in the near future. Best, Jordan Francisco, GM

Dear Sydatrice, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our shower curtain did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Jordan Francisco, GM

Dear lucretia, We are thrilled to hear you had an enjoyable stay with us! Thank you for recognizing our friendly associates and the level of service provided! We can’t wait to welcome you again. Best, Jordan Francisco GM

Dear Damian, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Jordan Francisco GM

Dear Carmela, Thank you for choosing to stay with us. I am disheartened to learn your recent experience did not reflect the exceptional experience that is the signature of our Embassy Suites by Hilton Columbia Greystone. Providing comfortable accommodations and efficient service is of utmost importance to us, and we genuinely regret falling short in these aspects. We value you as our Guest and look forward to the opportunity of delivering a future stay that aligns with our high expectations in every aspect of your lodging experience. Sincerely, Jordan Francisco GM

Dear Beatriz, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Jordan Francisco GM

Dear Mark A, I am sorry to hear that you did not find our services to be of good value and that we failed to meet your expectations in providing excellent service for your room. Ensuring guest satisfaction is our top priority, and I deeply regret that we were unable to leave a positive impression on you. We appreciate your feedback as it provides us with an opportunity to improve our services for future stays. Thank you for taking the time to share your review with us. Sincerely, Jordan Francisco GM

Dear Jeffry, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Jordan Francisco GM

Dear david, We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and we hope to better serve you in the future. Thank you for staying with us. Sincerely, Jordan Francisco, GM

Dear Markita, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Jordan Francisco GM

Dear Sarah, Thank you for staying with us and for taking the time to leave a review. We are committed to providing bright, fresh, and comfortable accommodations, so I sincerely regret that your experience did not align with our high expectations. We value you as our guest and hope to have the opportunity to deliver a stay that is a true reflection of our commitment to your comfort and satisfaction. Sincerely, Jordan Francisco GM

Dear Anthony, I appreciate you choosing to be our Guest and recognizing our genuine and kind breakfast staff even though your overall stay was disappointing. Thank you so much for sharing some insight into the problems you had during your visit so we can give them our full attention and improve the guest experience as we move forward. We want to be your hotel of choice in our area and hope that you consider a return trip in the future as I know we can do better. Sincerely, Jordan Francisco GM

Dear James,Welcome back! We truly appreciate your loyalty and are thrilled you had another enjoyable experience at our Embassy Suites by Hilton Columbia Greystone! On behalf of the entire team, thank you for continuing to choose us; we hope you look forward to your next visit as much as we do.Best,Jordan FranciscoGeneral Manager

Dear Robin,Thank you for being our guest. I appreciate you taking the time to share your review. Cleanliness is a key priority for our hotel, so it is all the more regrettable that we let you down in this area. We would be grateful for another opportunity to deliver a stay that aligns with the truly exceptional experience we are known for providing at our Embassy Suites by Hilton Columbia Greystone.Sincerely,Jordan FranciscoGeneral Manager

Dear Beth,We appreciate you taking the time to share your experience with us. I am delighted that you found our staff friendly, but I am sorry that the quality of your room was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority, and I regret that we let you down in this area. We value your feedback and do review it as a team to ensure we are consistently delivering upon our high expectations. Thank you for staying with us, and we hope to have the opportunity to deliver a more positive experience on a return visit.Sincerely,Jordan FranciscoGeneral Manager

Dear James,Thank you for choosing to stay with us and for your time providing a review. Your comfort is our absolute highest priority, and I regret that we left you less than completely satisfied. Your feedback is appreciated and will be reviewed by our team as we continually monitor and strive to enhance our guest experience. We hope to have another opportunity to provide a comfortable and enjoyable stay.Sincerely,Jordan FranciscoGeneral Manager

Dear Ruby, I'm sorry to hear that some parts of your stay did not meet your expectations. We value our guests' feedback as it helps us improve our service. We appreciate your business and hope to have the opportunity to better serve you in the future. Thank you. Sincerely, Jordan Francisco GM

Dear Vaughn,Thank you for being our guest and for taking the time to review our hotel. Please accept our sincere apologies for our shortcomings, and we genuinely appreciate you bringing them to our attention. We hope to have another chance to deliver a stay that completely aligns with our high expectations in every aspect.Sincerely,Jordan FranciscoGeneral Manager

Dear Glenn, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Embassy Suites by Hilton for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Columbia. Best, Jordan Francisco General Manager