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Beoordelingen van Holiday Inn Express Columbus Airport - Easton, an IHG Hotel

3 out of 5
Holiday Inn Express Columbus Airport - Easton, an IHG Hotel
3030 Plaza Properties Boulevard, Columbus, OH

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 382 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 280 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 146 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 1002 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Melissa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had reserved two beds and when we went to check in we only received one bed in the room because they were already taken
1 nacht verbleven in april 2024
Reactie van Catherine op 29 apr 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for the mentioned concerns. We will share them with our leadership team and hope to have another opportunity to serve you again in the future.

10/10 – Uitstekend

Dawn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a clean hotel and the staff was very nice.
1 nacht verbleven in april 2024
Reactie van Catherine op 24 apr 2024
Thank you for your perfect rating, It was a pleasure to serve you and we hope to see you again in the future.

2/10 – Ontzettend slecht

Melissa

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Catherine op 24 apr 2024
Your rating is below what we deem as acceptable, we apologize for any concerns you had during your time with us. Please feel free to reach out to further discuss.

10/10 – Uitstekend

Steve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kept my car and nice place to stay
1 nacht verbleven in maart 2024
Reactie van Catherine op 10 apr 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Myesha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it’s a wonderful place to stay
4 nachten verbleven in maart 2024
Reactie van Catherine op 2 apr 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 – Goed

Jimmy, Little Ferry

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service Good staff
1 nacht verbleven in maart 2024
Reactie van Catherine op 1 apr 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Tina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and helpful. Room is clean. Comfortable beds.
1 nacht verbleven in maart 2024
Reactie van Catherine op 26 mrt 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 – Redelijk

Megan

1 nacht verbleven in maart 2024
Reactie van Catherine op 22 mrt 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 – Redelijk

Charles

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice, but the common areas were dirty, and the breakfast was very limited and not freshly cooked.
2 nachten verbleven in maart 2024
Reactie van Catherine op 22 mrt 2024
Thank you for your rating and review It was a pleasure to serve you and we apologize for the concerns you had during your time with us. We will share your comments with our leadership team and hope to see you again in the future.

10/10 – Uitstekend

richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Catherine op 18 mrt 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 – Goed

Benjamin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport so there is some noise but not too bad
2 nachten verbleven in maart 2024
Reactie van Catherine op 12 mrt 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 – Ontzettend slecht

Angela

Negatief: Netheid, personeel en service
Charged $400 to my account for one night
1 nacht verbleven in maart 2024
Reactie van Catherine op 11 mrt 2024
Thank you for your rating and review. Please follow up with us directly.

8/10 – Goed

Lee Ann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable beds and pillows love they have dove for there shampoo soap. The only negative no towels in the pool area. And breakfast was amazing more than a continental breakfast they had eggs beacon.
1 nacht verbleven in maart 2024
Reactie van Catherine op 11 mrt 2024
Thank you for your rating and review. It was a pleasure to serve you and we will share your comments with our leadership team. We hope to serve you again in the future.

6/10 – Redelijk

Sarah

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Netheid
The hotel lobby was very clean but when we got to our room we found 2 little cartons of milk left beside of the heater.
2 nachten verbleven in februari 2024
Reactie van Catherine op 5 mrt 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and we hope to see you again in the future.

6/10 – Redelijk

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice and comfortable, and the area was convenient and safe. My booking was only for one night, and now that I'm home I see that they put an extra $100 hold on my bank account at check-in (and didn't tell me - I called and they said that they have a sign on the desk explaining it), and that this charge may not be returned for up to 14 days. I understand the reasoning, but it would be really helpful if Expedia published this because I could have very easily been traveling on a much smaller budget and not have been able to accommodate this charge. Also, the charge was about the same as my entire reservation cost - it's ridiculous. End rant, haha.
Reactie van Catherine op 27 feb 2024
Thank you for your rating and review. It was a pleasure to serve you and apologize for your concerns. We will share your comments with our leadership team and we hope to see you again in the future.

8/10 – Goed

Claudia, cody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bed comfortable bathroom very clean and updated breakfast good and has a variety. Like the passenger pickup from the airport.
1 nacht verbleven in februari 2024
Reactie van Catherine op 26 feb 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 – Redelijk

Marcos

1 nacht verbleven in februari 2024
Reactie van Catherine op 22 mrt 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

2/10 – Ontzettend slecht

Nicholas

1 nacht verbleven in februari 2024
Reactie van Catherine op 22 mrt 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future. Your rating is below what we consider acceptable, feel free to reach out to us to further discuss.

10/10 – Uitstekend

Joe N Nancy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is spacious and comfortable.
1 nacht verbleven in januari 2024
Reactie van Catherine op 1 feb 2024
Thank you for your perfect rating and review It was a pleasure to serve you and we look forward to seeing you again in the future.

2/10 – Ontzettend slecht

Tasha

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We did not have a shower curtain. Our door keypad did not work and no one could fix it so someone had to stay in the room at all times or we would be locked out of our room. The housekeeping manager informed us and other concerned paying customers that she did not have food in the back to put out. No eggs, yogurt, bagels, etc. She herself was kind but couldn't fix the problem. Only one person took a shower and there was no hot water only room temp. I left my phone number at the front desk for the manager that we were not allowed to talk to on the weekend because they were not working and did not receive a phone call today even though we were told they would be in at 6:30 am. I waited for a phone call in hopes to recieve help and now I am writing this review at 7:30 pm on Monday evening even though our stay ended Sunday morning.
1 nacht verbleven in januari 2024
Reactie van Catherine op 30 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. Our operation manager tried to call the number left yesterday at 2:45pm, but couldn't get through because the phone wasn't accepting calls at that time. Please feel free to reach out to us at anytime to further discuss.

6/10 – Redelijk

Jennifer

Positief: Netheid, personeel en service
The bathroom sink was clogged and didn't drain. The room refrigerator was turned off so it was hot and would not cool down. The breakfast tables were all shakey. Just needs some general maintenance with some attention to detail.
1 nacht verbleven in januari 2024
Reactie van Catherine op 29 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership team. We apologize for your concerns and hope to have another opportunity to serve you again in the future.

6/10 – Redelijk

Mary E.

Reisde met partner
Positief: Personeel en service
The bed needed replaced.
1 nacht verbleven in januari 2024
Reactie van Catherine op 25 jan 2024
Thank you for you rating and review. It was a pleasure to serve you and we will look into your comments. All the best and we hope to have another opportunity to serve you again in the future.

10/10 – Uitstekend

Joshua

1 nacht verbleven in januari 2024
Reactie van Catherine op 25 jan 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 – Goed

Donald

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The only negative is the TV channel selection is very limited. Everything else was great.
1 nacht verbleven in januari 2024
Reactie van Catherine op 23 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Nancy

5 nachten verbleven in januari 2024
Reactie van Catherine op 22 jan 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

4/10 – Matig

Martin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room did not smell good and I believe the comforter was not cleaned, had stains on top surface
1 nacht verbleven in januari 2024
Reactie van Catherine op 18 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass along your comments to our leadership team and we hope to see you again in the future.

10/10 – Uitstekend

Babette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great! friendly, kind, caring and professional!
1 nacht verbleven in januari 2024
Reactie van Catherine op 17 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 – Redelijk

Brandon

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The heater in room 326 was extremely loud when on and woke me up multiple times throughout the night
4 nachten verbleven in januari 2024
Reactie van Catherine op 16 jan 2024
Thank you for your rating and review. We apologize for the concerns you mentioned and will share with our leadership team. We hope to have another opportunity to serve you again in the future.

4/10 – Matig

Lisa

1 nacht verbleven in januari 2024
Reactie van Catherine op 17 jan 2024
Thank you for your rating. Since you rated us below what we consider acceptable, please accept our apologies and feel free to call in to further discuss if you choose. Regardless we hope to serve you again in the future.

6/10 – Redelijk

Shellie

1 nacht verbleven in januari 2024
Reactie van Catherine op 5 feb 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Leah

1 nacht verbleven in januari 2024
Reactie van Catherine op 15 jan 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

KELLI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Catherine op 15 jan 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 – Goed

Kok Sheng

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff response and breakfast are good too
3 nachten verbleven in januari 2024
Reactie van Catherine op 9 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 – Redelijk

susan j

Didn't like people in my room when I specifically put not ready yet door hanger on my door! I know someone was there as there was peppermint patty wrapper on the floor and it wasn't there previously!
3 nachten verbleven in december 2023
Reactie van Catherine op 9 jan 2024
Thank you for your rating and review. It was a pleasure to serve you. We apologize for your concerns and we will share your comments with our leadership team. We hope to serve you again in the future

8/10 – Goed

janet

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the Airport
4 nachten verbleven in december 2023
Reactie van Catherine op 15 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 – Goed

treasa

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Catherine op 9 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Kyle, NORTH HOLLYWOOD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Catherine op 9 jan 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 – Redelijk

Frank

Reisde met partner
Positief: Personeel en service
Breakfast menu is very poor
5 nachten verbleven in december 2023
Reactie van Catherine op 4 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will share them with our leadership team and hope to have another opportunity to serve you again in the future.

8/10 – Goed

heidi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a good hotel to stay at if you have a super early flight its nice and clean and comfy and i liked the shower with no tub the staff was very friendly
1 nacht verbleven in december 2023
Reactie van Catherine op 3 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 – Ontzettend slecht

Tyler

1 nacht verbleven in december 2023
Reactie van Catherine op 3 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns as we see the rating is less than we deem satisfactory. We hope to see you again in the future.

2/10 – Ontzettend slecht

Julio Cesar

Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Catherine op 3 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns as we see the rating is less than we deem satisfactory. We hope to see you again in the future.

10/10 – Uitstekend

Edwin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room. Staff was nice
1 nacht verbleven in december 2023
Reactie van Catherine op 3 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 – Redelijk

Angela

1 nacht verbleven in december 2023
Reactie van Catherine op 3 jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 – Ontzettend slecht

Grover

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Water leaking from the ceiling, thermostat did not work and the heat would not kick off, was nearly cooked to death. I complained nicely and nothing was done about it.
1 nacht verbleven in december 2023
Reactie van Catherine op 13 dec 2023
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and hope to have another opportunity to serve you again in the future.

2/10 – Ontzettend slecht

Cristian

1 nacht verbleven in december 2023
Reactie van Catherine op 13 dec 2023
Thank you for your rating. It was a pleasure to serve you. The rating is below what we consider to be a pleasant stay. We would love the opportunity to further discuss with you. Regardless we hope to have another chance to serve you in the future.

10/10 – Uitstekend

Litzahaya Amor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
👍
Todo excelente
4 nachten verbleven in december 2023
Reactie van Catherine op 13 dec 2023
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Allison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Catherine op 29 nov 2023
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

JOHN

Positief: Voorzieningen
Clean , friendly
3 nachten verbleven in november 2023
Reactie van Catherine op 29 nov 2023
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Caleb

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very Well!
1 nacht verbleven in november 2023
Reactie van Catherine op 27 nov 2023
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Room was very clean, breakfast was fantastic. Staff was friendly
1 nacht verbleven in november 2023
Reactie van Catherine op 20 nov 2023
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.